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  • Solved

installed the wrong update

i accidentally installed the latest update not realizing it will not be compatible with my iOS 10.11.6 operating software. Can I reverse this and go bak to using the bro… (read more)

i accidentally installed the latest update not realizing it will not be compatible with my iOS 10.11.6 operating software. Can I reverse this and go bak to using the browser version I was using prior to this update?

Asked by cagroup 5 days ago

Answered by James 5 days ago

Primary password prompt not on Firefox startup

Hello everyone, When starting up Firefox v100 on OSX, two "password required" windows open immediately in a row to ask for my primary password. I type my password in the … (read more)

Hello everyone, When starting up Firefox v100 on OSX, two "password required" windows open immediately in a row to ask for my primary password. I type my password in the prompt window on top (appearing last) which works fine and closes. Then the second window (which appeared first) gets behind the firefox main window and I can't neither access the password prompt window nor use the main window. The problem started today after the firefox update on this computer and remains the same if I try to restart Firefox. I had a similar issue on a different computer but it was not systematic and restarting Firefox would be enough to fix the problem.

Please any help ? (I can't share troubleshooting information as I cant click in the window to export it.

Asked by DGA 1 week ago

Last reply by DGA 6 days ago

Recover deleted Cookies and Site Data

Hi, I wonder if there is a way to restore deleted cookies and site data. I've tried to look search for a solution but can't seem to find. So asking here if it's possible … (read more)

Hi,

I wonder if there is a way to restore deleted cookies and site data. I've tried to look search for a solution but can't seem to find. So asking here if it's possible to restore that somehow? (also, I'm on a mac) Thanks

Asked by annahansen9009 1 week ago

Last reply by FredMcD 1 week ago

Cannot login to Netflix

Background: I am on the Beta track, currently running 98.0b4 on Mac OSX 11.6.1, until kinks are worked out of Monterey. Issue: One of the latest FF upgrades has killed my… (read more)

Background: I am on the Beta track, currently running 98.0b4 on Mac OSX 11.6.1, until kinks are worked out of Monterey.

Issue: One of the latest FF upgrades has killed my ability to login to Netflix. I get an orange popup field stating "Incorrect password. Please try again or you can reset your password." The password is fine, as I'm able to login using my backup browsers, Safari and Vivaldi. The issue persists when I try to log in using a private window that doesn't allow any add-ons, so I don't see that as the issue.

Firefox is still my preferred and default browser, so I'd like to see this resolved before.

Asked by Focksee 3 months ago

Last reply by cor-el 1 week ago

-private-window Argument Not Working

macOS. Firefox is running. I enter: open -a Firefox --args -private-window "https://apple.com" (in Terminal or Automator) which I believe should open apple.com in a new p… (read more)

macOS. Firefox is running. I enter: open -a Firefox --args -private-window "https://apple.com" (in Terminal or Automator) which I believe should open apple.com in a new private window, but although the focus change to the already open Firefox window, a new private window does not open. It does work (apple.com opens in a new private window) if Firefox is not already running, but I thought the -private-window argument is supposed to open a new private window whether Firefox is already running or not. What have I got wrong?

Asked by Jim 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Mozilla has bugs, My speakers are not working

Can Mozilla please update and fix the bugs? After downloading new update i am unable to hear sound from my internal speaker on my macbook air. My final exams are around t… (read more)

Can Mozilla please update and fix the bugs? After downloading new update i am unable to hear sound from my internal speaker on my macbook air.

My final exams are around the corner, and I am desperately looking for Mozilla team to respond. I have launched a complaint earlier but no action has been taken. Please fix this issue.

Asked by madehafarooqui 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

My Passwords are unwanted on another computer

A customer shared his Firefox login with me to share his passwords. I logged in with his account, downloaded his passwords and logged out directly afterwards, but now he … (read more)

A customer shared his Firefox login with me to share his passwords. I logged in with his account, downloaded his passwords and logged out directly afterwards, but now he is reporting that he has ALL my passwords. How can undo this? I never gave him access to my account and I never clicked on sync or something?

Asked by mail1351 2 months ago

Last reply by cor-el 2 months ago

  • Solved

Importing Passwords and History From Safari

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get t… (read more)

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get the browsing history I need to be able to migrate my (extensive) password list.

I've exported my Safari passwords as a .csv file, but there doesn't seem to be an option to import a .csv file.

The page here regarding it says the feature is 'disabled by default' but does not say it's unavailable and I can't find clear instructions for how to activate the feature so that I can import my passwords. Can anybody help?

Asked by jayson3 2 months ago

Answered by jayson3 2 months ago

  • Solved

Can not switch between Gmail accounts (possible due to new update)

Hi, I recently updated Mozilla browser for Mac today (version 99.0.1, 64-Bit on April 13, 2022). And now I can not switch between my Gmail accounts that I am signed into … (read more)

Hi,

I recently updated Mozilla browser for Mac today (version 99.0.1, 64-Bit on April 13, 2022). And now I can not switch between my Gmail accounts that I am signed into (from the top right icon, switch accounts) all it does is load and bring me back to the default account I have set up. It is a bit frustrating since I have to manually log back in everytime and it was so seamless before.

Any help is appreciated.

Asked by Cillian.Cross 1 month ago

Answered by Cillian.Cross 1 month ago

PDFs not saving in Mac?

Hi, I am trying to fill out a PDF, but no matter how I save it (tried file save as, print as pdf, and the little folder icon) it will not save. This has been a reoccurrin… (read more)

Hi, I am trying to fill out a PDF, but no matter how I save it (tried file save as, print as pdf, and the little folder icon) it will not save. This has been a reoccurring issue for the past few days, it usually gets fixed by restarting firefox, but the issue always pops up again. Is there anything that can be done to fix this without having to close firefox? Thanks.

Asked by travilingyoshi 2 weeks ago

  • Solved

Disable Autofill

Hi, I cannot find a way to turn off/disable the "AutoFill" setting... it keeps on revealing my email addresses before I've typed them out. I'm not a fan of these securit… (read more)

Hi,

I cannot find a way to turn off/disable the "AutoFill" setting... it keeps on revealing my email addresses before I've typed them out.

I'm not a fan of these security breeches. Firefox is giving the wrong info online about disabling this feature because each time I try to disable in preferences/privacy... there is no "dropdown menu" whatsoever.

Any help on this matter will be most appreciated.

Asked by aaw2799 3 weeks ago

Answered by aaw2799 3 weeks ago

  • Solved

Firefox not asking where to download files

I have always had my browser set to ask me where to save anything I'm downloading, as you can see by the attached screenshot. However, every single file I have downloaded… (read more)

I have always had my browser set to ask me where to save anything I'm downloading, as you can see by the attached screenshot. However, every single file I have downloaded for the past 2-3 days has first gone into my Downloads folder instead, forcing me to re-download the file in order to get it into the correct folder. If this was for personal usage, I wouldn't care, but having to continually download business files is getting old very very quickly. Firefox has been my default browser for the better part of two decades. I really don't want to switch to Chrome or Safari just because Firefox won't let a power user customize their usage experience.

Asked by cmjross1 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

Changing credit card information

You have notified me that you are not receiving credit card payments, but you don't give me access to your billing and payment screen(s). I can't change my payment inform… (read more)

You have notified me that you are not receiving credit card payments, but you don't give me access to your billing and payment screen(s). I can't change my payment information if I can't location the right screen. [email removed from public]

Asked by griffonv 2 months ago

Last reply by Chris Ilias 4 weeks ago

Unable to Access Washington Post

I can no longer access The Washington Post using Firefox even though I have a subscription. The website pops up for a minute and then disappears. I have done a search for… (read more)

I can no longer access The Washington Post using Firefox even though I have a subscription. The website pops up for a minute and then disappears. I have done a search for help with this problem, but I've not found a solution. This doesn't happen with any other site. Any suggestions for how to remedy this problem?

Asked by diane.franklin 1 month ago

Last reply by FredMcD 1 month ago

Passwords will not save in Firefox 99.0.1

I just upgraded to Firefox 99.0.1 on my Macbook Pro. Since then, nothing but trouble. Nothing will sync, none of my passwords are saving. I turned on sync, it says it is … (read more)

I just upgraded to Firefox 99.0.1 on my Macbook Pro. Since then, nothing but trouble. Nothing will sync, none of my passwords are saving. I turned on sync, it says it is turned on, yet I have to manually enter my passwords every time. It is incredibly frustrating.


/moved thread from Firefox for iOS (iPhone/iPad) to (desktop) Firefox section.

Asked by gary138 1 month ago

Last reply by cor-el 1 month ago