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  • Solved

Backup Bookmarks

I delete the path \AppData\Roaming\Mozilla\Firefox\ but I recovered and now when I try to get my bookmarks it gives this error. It means something like "it was not possib… (read more)

I delete the path \AppData\Roaming\Mozilla\Firefox\ but I recovered and now when I try to get my bookmarks it gives this error. It means something like "it was not possible to process the backup.

Asked by lapy14 1 month ago

Answered by jscher2000 1 month ago

  • Solved

Firefox can't change programme info on BBC sounds "my sounds"

Hello There is a facility on the new (about 2 years old) BBC sounds "my sounds" app that Firefox is unable to use. The facility is known either as "remember where you are… (read more)

Hello

There is a facility on the new (about 2 years old) BBC sounds "my sounds" app that Firefox is unable to use. The facility is known either as "remember where you are on a programme" or "pick up where you left off on a programme" I am using a Linux PC and a Windows desktop with the same problem on both.

I have checked with the BBC and confirmed that I have the correct settings and cookies enabled, which I am able to change through Firefox, but Firefox can't store how many minutes in I am on a programme, although it can access the same information when that is stored by Internet Explorer. In other words if I listen for 10 minutes to a particular programme on Internet Explorer, then stop and find it on Firefox, Firefox always goes back to that 10 minute spot, no matter how much further I listen. I am in contact with the BBC about this too.

Asked by benaround3 1 month ago

Answered by child_duckling 1 month ago

  • Solved

Firefox not showing images on some sites

I suddenly have a problem with Firefox NOT showing certain images (linked ones I think) on various websites. It's not across the board, just about a dozen or so websites.… (read more)

I suddenly have a problem with Firefox NOT showing certain images (linked ones I think) on various websites. It's not across the board, just about a dozen or so websites.

I briefly got some kind of Webp message that quickly blinked off before I could see what it said. I'm including two screenshots to show the problem I'm having.

Asked by Black Knyght 1 month ago

Answered by Black Knyght 1 month ago

  • Locked

error gah crush

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1296642. Please follow up there, thanks.] during i open the browser to watch a news i seen the pop… (read more)

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1296642. Please follow up there, thanks.]


during i open the browser to watch a news i seen the pop up gah:) crush and need help how to fix thank you..

Asked by jast ienag 1 month ago

  • Solved

Right click to select language not working

I have French and English dictionaries as add-ons to Firefox. I used to be able to right click to select the language I wanted to use as the desired spell checker. That s… (read more)

I have French and English dictionaries as add-ons to Firefox. I used to be able to right click to select the language I wanted to use as the desired spell checker. That seems no longer to be working in Firefox 78.0.2 (64-bit). How can I get this feature to work again?

Asked by ngombay 1 month ago

Answered by cor-el 1 month ago

  • Solved

Lost all my Bookmarks

Desperately needed help please. Just upgraded to latest version of Firefox v 78.0.2 (64 bit) and I've lost all my Bookmarks! All I can find in Bookmarks are the pages I … (read more)

Desperately needed help please.

Just upgraded to latest version of Firefox v 78.0.2 (64 bit) and I've lost all my Bookmarks!

All I can find in Bookmarks are the pages I seem to have looked at in this version of Firefox and nothing else. Work my way through various suggestions in the Help section but I still can't find my Bookmarks, I hate to say this but it looks like I've overwritten th bookmarksfile and somehow deleted everything, but I know I didn't consciously do this.

I'd be eternally grateful if anybody could help me with this problem please.

(Troubleshooting information doesn't seem to have worked.)

Thanks in advance.

Gary

Asked by Respectablegary 1 month ago

Answered by FredMcD 1 month ago

  • Solved

Cannot download/save documents and videos for the past week or two

I don't know if this is related to Firefox version 78.0.2 (64-bit) which automatically downloaded itself and installed after a Windows10 reboot about a week or two ago, … (read more)

I don't know if this is related to Firefox version 78.0.2 (64-bit) which automatically downloaded itself and installed after a Windows10 reboot about a week or two ago, but during that same time period I have no longer been able to download/save documents (e.g., PDFs) and videos (MP4s) from websites. All I get is a blue bar (with an exit button) that says "Opening <filename>.<ext>". See attached image. Since nothing happens, I have to click the exit button. Much of my effort at the computer has come to a standstill because I can no longer download items from websites. There is no option in the "Help" dropdown to reload and reinstall the current version, so I'm stuck.

By the way, are PNG images required or merely preferred for attachments?

Asked by harveyh 1 month ago

Answered by harveyh 1 month ago

  • Solved

Unwanted new behaviors in Bookmarks and Tools and especially in "new windows"

I don't know if this is related to Firefox version 78.0.2 (64-bit) which automatically downloaded itself and installed after a Windows10 reboot about a week or two ago, … (read more)

I don't know if this is related to Firefox version 78.0.2 (64-bit) which automatically downloaded itself and installed after a Windows10 reboot about a week or two ago, but during that same time period I have had intolerable problems with new windows as well as unwelcome new behaviors with "not-new" windows passed from the previous version to the current version. All of the issues (at least those I've discovered so far) are noted on the attached image, so there's little point in repeating them here. The greatest problems are with new windows: issues A and B make new windows almost useless (without a lot of extra effort to work around the issues), and the fact that I can no longer add more tabs to a new window is simply intolerable. (If I attempt adding a tab, it somehow "locks" the window, and it cannot be exited or deleted without taking down Firefox.) The second problem is that at least some menu items in the "original" window(s) from the previous version no longer work correctly, if at all. The latter "if at all" (Tools|Page Info) is something I heavily depend upon because other browsers don't have such a tool. (I have not tried all of the other Tools to see if they misbehave, too.) To me, it's all part of what makes "full-featured Firefox" better than "crippled Chrome" (which touts speed but deliberately, for the sake of that speed, has restricted its features compared to Firefox). Unfortunately, there is no option in the "Help" dropdown to try reloading and reinstalling the current version (to see if that will fix the problems), so I'm stuck.

Asked by harveyh 1 month ago

Answered by harveyh 1 month ago

  • Solved

Netflix

When I go to Netflix my computer freezes completely almost immediately, I cant do anything but shut down and restart. This does not happen when I open Netflix in Microso… (read more)

When I go to Netflix my computer freezes completely almost immediately, I cant do anything but shut down and restart. This does not happen when I open Netflix in Microsoft Edge.

Asked by victoraugust 1 month ago

Answered by Andrew 1 month ago

  • Solved

Problems with videos

2 related problems. 1) Lately having difficulty playing vids on Twitter. Sometimes fine, other times they start, then reboot, repeatedly and won't play. 2) I used to see … (read more)

2 related problems. 1) Lately having difficulty playing vids on Twitter. Sometimes fine, other times they start, then reboot, repeatedly and won't play.

2) I used to see prompts on explore.org for 'pop cam', to create a new window of just the live-cam. This prompt no longer appears in FF. When I open the site in Vivaldi, it appears, as you can see in the screenshot I've attached. Eg., https://explore.org/livecams/africam/olifants-river

I have read through a number of FF articles, tried changing audio/visual permissions, cleared cache. No difference. I have way too many tabs open, though not loaded. I sincerely hope this isn't creating the problem, as my brain is very slow, it takes me a long time to complete things I've been researching. And until very recently, there were still many tabs, without my current problems.

Thanks for your help.

Asked by maveet 1 month ago

Answered by Andrew 1 month ago

  • Solved

Firefox address bar.

Hi, so recently, with firefox on windows 10 I haven't been able to use the address bar to access the list of sites which should be there that I visit every day. Usually … (read more)

Hi, so recently, with firefox on windows 10 I haven't been able to use the address bar to access the list of sites which should be there that I visit every day.

Usually I just click in an empty address bar, and instantly the list of sites would just pop down from there, with highest frequency of visited sites at the top, down to other, less frequently visited addresses.

I'm not talking about top sites, like I can access in a blank tab if I activate that option. That was always where I pinned sites that were important for me to visit, but weren't as high frequency as email or facebook, which I would have at the top of the list of addresses in the address bar.

I can't seem to find the answer, but how do I get that to work again? Currently I can access top sites, which is really not what I want, as that is usually on a new blank tab if I choose to have that option chosen for there. Or I have access to history though only if I start typing in the address bar, which again, is not what I want.

Click and pop, and the list appears is all I want please.

Asked by ruthcookie 1 month ago

Answered by jscher2000 1 month ago

  • Solved

visited link color changes

Have Win 7 Pro, using FF 78.0.2. Searches and page displays are normal until I changed Visited Links color. After doing so, search results and other pages show each item … (read more)

Have Win 7 Pro, using FF 78.0.2. Searches and page displays are normal until I changed Visited Links color. After doing so, search results and other pages show each item in separate boxes. I can't get rid of the boxes unless I do a Refresh of FF. Then I get normal page displays., but I lose change to visited link color (as expected). I tried using Visitedlinkenabler – by Ulf3000 but got the same results. Any ideas on how to change visited link color without getting the boxes? I tried the add-on

Asked by oldman2 1 month ago

Answered by cor-el 1 month ago

  • Solved

Screen share pop-up will not go away

I'm running Firefox 78.0.2 on a desktop system with Linux Mint 19.3 OS. I'm using Blackboard (online training hosting service) and, at one point, I clicked on a link "Sha… (read more)

I'm running Firefox 78.0.2 on a desktop system with Linux Mint 19.3 OS. I'm using Blackboard (online training hosting service) and, at one point, I clicked on a link "Share screen". The window in the attached image popped up. However, I decided I didn't want to actually share my screen. I found absolutely NO way to get rid of this pop-up UNLESS I actually selected "Allow" or "Don't Allow". I tried clicking somewhere else on the screen, clicking outside of Firefox to take the focus off of it, opening another program altogether, clicking on the various icons next to the address bar. Nothing worked. The only work-around I found was to select "Don't Allow", then manually click on the new icon, and "X" next to "Block screen sharing". Is this a bug? Or can I put in a feature request to put a "X" (close window) on this so that I can make it go away without having to jump through those hoops? Thanks.

Asked by schafer4 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Lagging or no response when I click on a link.

I have used Firefox for several years and have been very happy with it. However, in the last few/several weeks, I am finding that when I click on a link to go to another… (read more)

I have used Firefox for several years and have been very happy with it. However, in the last few/several weeks, I am finding that when I click on a link to go to another screen, it either takes forever or does not work at all.

What steps should I take to help with this problem? I am using Firefox 78.0.2 (64Bit).

Asked by wardholdridge 2 months ago

Answered by FredMcD 2 months ago

  • Solved

Don't want to upgrade

I'm using Firefox 78.0.2 and i keep getting notices to upgrade. But the last time I upgraded, Firefox changed the locations of my tabs from below the address bar to above… (read more)

I'm using Firefox 78.0.2 and i keep getting notices to upgrade. But the last time I upgraded, Firefox changed the locations of my tabs from below the address bar to above the address bar and also changed the behavior of the address bar. It took me a couple of weeks to find the answers and get things back the way they were. I don't want to upgrade Firefox because I have no idea what it might change this time. Is there a way to keep Firefox from sending me upgrade notices when I don't want them?

Asked by mikejanus 2 months ago

Answered by jscher2000 2 months ago