Accounts login
Firefox gives me a blank screen when I try to login to my accounts
Firefox gives me a blank screen when I try to login to my accounts
https://shop.sportsbasement.com displayed and work 3-4 days ago. Now blank. https://us.muc-off.com/ blank https://www.asp-usa.com/ blank https://byrna.com/ blank I … (read more)
https://shop.sportsbasement.com displayed and work 3-4 days ago. Now blank. https://us.muc-off.com/ blank https://www.asp-usa.com/ blank https://byrna.com/ blank
I have cleared cashe, history, Turn VPN off, Turn adblocker off, these were all on when it worked. Now nothing
Online purchases only work on about 50% of the websites I buy on. The most recent one was buying a gift card from Whole Foods. This is becoming so ANNOYING; before I fina… (read more)
Online purchases only work on about 50% of the websites I buy on. The most recent one was buying a gift card from Whole Foods. This is becoming so ANNOYING; before I finally switch to another browser, does anyone know how to fix this?
This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinni… (read more)
This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinning wheel. I see other people are having the same issue but I haven't seen a solution. Any ideas or help appreciated.
There is no symbol visible for location permission on the left side of the address bar. I can't click on it when there's no symbol.
I need help i can play common YouTube music or vidoes pls what the problem
This is an exact copy of a question with the same title by Steve Ediger, of August 2022, now archived. Firefox has my credit card information and it shows up in a window… (read more)
This is an exact copy of a question with the same title by Steve Ediger, of August 2022, now archived.
Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, the details appear on the form but get removed almost instantly.
I am in UK. It was working until recently.
None of the earlier answers have helped.
Skip to main content Switch language Skip to search Mozilla Support Logo Explore Help Articles Community Forums Ask a Question Contribute regin… (read more)
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I've recently done a clean reinstall of Windows 11 and have noticed that, only for Firefox (134.0.2, build ID 20250120135430), a few videos playback without any audio, ye… (read more)
I've recently done a clean reinstall of Windows 11 and have noticed that, only for Firefox (134.0.2, build ID 20250120135430), a few videos playback without any audio, yet the same videos play with audio when using edge as a comparison. Most (if not all) of these videos did play with audio in Firefox prior to this reinstall.
Firstly, I'm pretty sure this is not a windows sound mixer issue since many videos on the same page and tab play back with audio just fine in Firefox. The same goes for it not relating to the Firefox setting 'Speaker selection', under (burger) > settings > privacy & security > Permissions because videos of different formats (or using different players) on the same page play back audio fine. The tab is not muted. Again, some videos on the same browser tab play audio fine; some of a particular format or player only play the video, while missing the audio (and where Edge plays the same video with audio).
Another common and potentially relevant issue I've seen is that, this being a 'Windows 11 N" install, it was initially missing the settings > system > optional features > Media feature pack, but that is now something I've successfully added. I should add that windows did report problems when I initially tried to add the media feature pack but, after a very long delay, it eventually appeared to succeed when I ran a couple of DISM incantations that I think ended with - "dism /online /add-capability /capabilityname:Media.MediaFeaturePack~~~~0.0.1.0"
I have the 'Play DRM-controlled content' setting enabled.
Comparing the Firefox vs Edge video playback on this video test page - https://tools.woolyss.com/html5-audio-video-tester/ I get the following results (don't know how to get it formatted/aligned correctly, sorry) -
FF vid FF audio Edge vid Edge audio av1-opus-sita.webm Works Works Works Works vp9-vorbis-spring.webm Works Works Works Works vp8-vorbis-sintel.webm Works Works Works Works avc-aac-nerdist-friends.mp4 Works MISSING Works Works avc-aac-big-buck-bunny.m4v Works MISSING Works Works avc-mp3-sita.mov Works Works Works Works
And perhaps also relevant is that there's also a difference in the audio-only samples further down the table on the same page -
FF audio Edge audio audio-sample.mp3 Works Works audio-sample.weba Works Works audio-sample.ogg Works Works audio-sample.opus Works Works audio-sample.flac Works Works audio-sample.wav Works Works audio-sample.m4a FAILS Works ac192.mp3 Works Works spoonradio-hd.aac FAILS Works audio.opus Works Works
Also, every 'v.redd.it' / reddit-video-player video plays the video fine but has no sound when using Firefox but plays both sound and video fine with Edge. Here's one for example - https://old.reddit.com/r/funny/comments/1i7y1nr/rock_paper_scissors/
I've seen lots of similar (but not identical) issues on Firefox video with no audio problems with suggestions a few things to try. In addition to what I've already mentioned above, I've tried the following without success -
- Restarting Windows - Restarting Firefox - Restarting Firefox with addons/extensions disabled - 'about:support' > Refresh Firefox - 'about:support' > Clear startup cache - (hamburger) > more tools > task manager > (click the little profile icon for the page playing the video) - I've checked the settings suggested here: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues#w_check-some-firefox-settings
I realise it may be possible to side-step this problem by flailing around with more drastic work-arounds like trying a clean re-install of Windows or a full uninstall and clean of Firefox, but that doesn't really help figure out the problem, which leaves the possibility it could easily happen again to me or others when it might be something that can be more properly fixed or guarded against in Firefox itself, so I hope someone can suggest what might be done to home in on identifying the cause of the problem and so learn whether a more precise fix can be employed.
When I attempt to use Firefox autofill for address/credit card/etc, Linux will prompt for Root password. After entering root password, everything freezes. I have no acces… (read more)
When I attempt to use Firefox autofill for address/credit card/etc, Linux will prompt for Root password. After entering root password, everything freezes. I have no access to mouse or keyboard and my entire OS become unresponsive. Besides the hangup, my firefox tabs randomly crash as well with the following bug tag: https://crash-stats.mozilla.org/report/index/3020d645-af46-4821-bbfc-e4d680250213. I don't know if the two are related, but both eventually lead my my OS freezing with only hard power down. Every time I try to use autofill, it freezes my OS. I can keep replicating the issue.
Specs:
Linux Mint 21.3 x86_64
Kernal 6.12.13-x64v3-xanmod1
Cinnamon 6.0.4
CPU: AMD Ryzen 5 3600X
GPU: AMD ATI Radeon RX 5600
RAM: TridentZ Neo 64GB
Hello, I am suffering from an odd issue when using twitch.tv. In short, when viewing peoples streams, my video feed will usually turn into colorful static (aka "clown vom… (read more)
Hello, I am suffering from an odd issue when using twitch.tv. In short, when viewing peoples streams, my video feed will usually turn into colorful static (aka "clown vomit"). I suspect that the issue is coming from Firefox, but I can't be certain. I am using a newly-bought laptop and the issue could be caused by a large number of things, theoretically. Here is what I know:
Can someone please give me advice for how to fix this? Has anyone seen anything like this before? Is there a way for me to get deeper under the hood of either Twitch or Firefox and more closely debug the video stream when it fails?
When a tab is opened or moved into a new window (image 2.png), the additional windows will disappear from the Windows taskbar after a few moments (image 3.png) and cannot… (read more)
When a tab is opened or moved into a new window (image 2.png), the additional windows will disappear from the Windows taskbar after a few moments (image 3.png) and cannot be accessed via Alt+Tab, the only way to reach that window is via dragging the windows around or with the Firefox View tab.
I do not understand what is the reason I am unable to access my account. I am using the password which I wrote in my password book. What must I do to proceed? Thank you… (read more)
I do not understand what is the reason I am unable to access my account. I am using the password which I wrote in my password book. What must I do to proceed? Thank you. Your assistance is appreciated by me.
Imagine this scenario: I start Firefox and go to a page that requires a login, so I enter my master password. I leave my computer. Somebody else accesses my compu… (read more)
Imagine this scenario:
How can I protect myself from this? I can close Firefox, I can log off my computer or I can use a screen-saver password.
I would prefer a solution within Firefox, something like a button (possibly under Application Menu → Passwords) to force the master password to be re-entered the next time it is required.
I have been trying to log in to my social security account on a desktop running firefox on ubuntu 20.04. google chrome works fine. whats up??
I accepted an update to my computer and immediately Firefox could not load, the exe file is missing. Again I use windows 7 . May have lost all passwords and bookmarks. Pl… (read more)
I accepted an update to my computer and immediately Firefox could not load, the exe file is missing. Again I use windows 7 . May have lost all passwords and bookmarks. Please advise.
The logo in the top left-hand corner of my website's landing page does not display using Firefox but is displayed properly using every other desktop browser. Using Firefo… (read more)
The logo in the top left-hand corner of my website's landing page does not display using Firefox but is displayed properly using every other desktop browser. Using Firefox, just my name is displayed in place of the logo. Chrome for Android has the same problem but Firefox for Android displays OK. On my iPad both Chrome and Firefox display properly. What are the reasons for this? Is there some upper limit for the dimensions of the logo (mine is oblong in shape)? Do I have some settings that don't suit certain browsers? My site was built using Wordpress/Elementor/OceanWP. Many thanks in advance for an answer!
Hallo. ich habe den Adblocker deaktiert und entfernt. Trotdzem scheint er noch im Hintergrund zu arbeiten. Manche Webseiten fordern mich nach wie vor auf den Adblocker zu… (read more)
Hallo. ich habe den Adblocker deaktiert und entfernt. Trotdzem scheint er noch im Hintergrund zu arbeiten. Manche Webseiten fordern mich nach wie vor auf den Adblocker zu aktivieren. ich kann deswegen bestimmte Seiten nicht nutzen. Vielen Dank im Voraus für ihre Hilfe. Viele Grüße Gerd Christophersen
I get this multiple times per week and then have to delete all amazon.com cookies and relogin to everything. Hoping someone has a solution as I would prefer to continue … (read more)
I get this multiple times per week and then have to delete all amazon.com cookies and relogin to everything.
Hoping someone has a solution as I would prefer to continue to use Firefox but this is getting very annoying.
Recently I have had several experiences with captcha when paying for something with a credit card. I check the box saying I'm not a robot, get a green arrow, but then the… (read more)
Recently I have had several experiences with captcha when paying for something with a credit card. I check the box saying I'm not a robot, get a green arrow, but then the purchase does not go through. Error message says I failed to satisfy the captcha, even though I was never shown the grid of images. Just now I tried the same operation with the same company invoice using Chrome, and it went through successfully by just checking the box I'm not a robot. This is very inconvenient.