Firefox Community Forum

My Firefox Browser keeps crashing at random times. I was using Chrome previously and it was worse than the Firefox performance. I just installed 128 GB of brand new DDR5 RAM which I tested in windows with no error. I have no malware on my computer currently. I ran all of the usual checks that you suggested with regard to extensions and cache. Here is the most recent report ID that was generated by Firefox:

bp-7c5d5dcf-2fc9-40a3-9659-ff55f0250424

I get random crashes while streaming video (for example youtube). I am using a laptop with 2 GPUs (integrated AMD and dedicated Nvidia) and a secondary monitor. If the Firefox windows is on the laptop display I never get crashes but on the secondary display I get around 1-2/hour. Also, this only happens with hardware acceleration enabled in Firefox settings, if I deactivate it then the issue is gone. I think it runs on the AMD integrated graphics, based on what I see in task manager. I also have uBlock origin, haven't tried deactivating it yet. The crashses consist in a black screen from which I can only recorver by doing a hard reset.

Any suggestions on what to try?

1. i believe ur updating crashes my window 11 desk top

 2. While i'm watching youtube, doing word processing (.txt) or when i set the PC to 'Sleep' mode,
     my screen either freezes w the display or turns black.  In both cases, my mouse and keyboard
     won't work.  Thus, i have to re-boot to fix.  Even Control-Alternate-Delete won't work to get out

 3.  Request not to keep on showing your pop-up window at top RH corner saying:

      Update Available

      Download the latest ...

     <Download> <Dismiss>

    Hey, either one of those two buttons won't stop blocking my top RH corner of the screen.  It's rediculous.
    Even after i hit <Download>, the same pop-up shows up again n again.  Same w <Dismiss>.

    Just remind me once per week.  And don't crash my PC!!!

4. There is no 'Community' info on this annoying update pop-up problem. Just stop it!

Pls investiate n reply via my email.

Thx

Endless crashes, going on for months (4-5) and no sign of any fixes. As far as I'm concerned, Firefox is totally broken and I'll have to switch away. It's unusable. A crash every ten minutes.

Bonjour, Voilà, depuis une mise à jour de Windows 11 la kb 5054979 et la kb 5055523 fêtent ensemble j'arrive à accéder à Firefox à l'aide de la souris mais dès que je tape au clavier Firefox plante. J'ai essayer la mise à jour des pilotes du clavier croyant à un problème de drivers mais il est à jour. J'ai désinstallé les mises à jour mais rien n'y fait J'aimerai savoir d’où peu provenir le problème ?. Firefox envoie bien des infos sur le plantage et essaye de remettre les onglets mais le problème reste le même. merci pour votre aide ? Je n'ai rien trouvé correspondant à mon problème dans les articles d'aide

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' installs of Firefox, I have experienced many crashes from Firefox per week. Sometimes there will be as many as 5 per day, but never less than one per day. During the same period I have also been running Vivaldi; it has not crashed once in that time. Now I have to do something. If there is a simple way to perform 'problem source identification', that is within my capability, I would be grateful for advice. If there is not, then clearly I will have to un-install Firefox.

As far as I can tell both of these browsers run with just 1 add-on/extension: uBlock Origin. Disabling this extension in Firefox does not stop Firefox from crashing.

1. Whenever I open Firefox for the first time since boot, it crashes, and I have to click on it a second time for a window to actually show up. Once it shows up, it's forgotten all about the previous session - none of my tabs re-open, the window opens up maximized.

2. Whenever I close the last open window, my previous tabs are completely forgotten. Checking task manager reveals that there are 10 or 11 Firefox processes that are still running.

• I have a second Windows 11 device that DOESN'T exhibit any of these issues and works correctly. Closing Firefox does not leave any running processes around.
• "Open previous windows and tabs" is enabled in options.
• "Firefox will: Remember history" is set in the History options.
• Both devices are running Firefox 137.0.2 64 bit.

Problematic PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎23/‎2025 OS build 26100.3476 <<< This is different! Experience Windows Feature Experience Pack 1000.26100.54.0 <<< This is different!

Working PC specs: Edition Windows 11 Pro Version 24H2 Installed on ‎3/‎4/‎2025 OS build 26100.3194 Experience Windows Feature Experience Pack 1000.26100.48.0

I am trying to run Firefox on a MacBook Air from 2015 (MacOS Monterey 12.7.6) and it has not worked since I updated Firefox a few days ago. I have tried deleting it and downloading it again - same problem. Can not pull up any website. Eventually I get a dialog box "Firefox Crash Reporter".

A few days ago, trying to free up some memory and improve my computer's performance, I deleted the cache and tracking cookies from Firefox (using AVG TuneUp). Since then, I can only load a certain, variable number of tabs and/or pages without every new or reactivated tab or page claiming to have crashed (although about:crashes says that no reports have been submitted). Restoring those pages seems impossible without restarting Firefox or the whole computer. The problem persists in Troubleshoot mode, but as far as I can tell doesn't affect Chrome, although that used even more RAM. I've tried culling open tabs (of which I still probably have far too many, but it's never been an issue before), using the OneTab extension to reduce them to lists of URLs, disabling and re-enabling hardware acceleration, updating Firefox, checking for file corruption and RAM errors and even uninstalling and reinstalling the program, but nothing's worked so far. What might be going on, and what else can I try?

Hi,

I built a new PC a few months ago.

On this PC, Youtube tabs occasionally crash - the problem is intermittent, but common enough to be annoying. I never saw this on my old PC.

As far as I can tell, most of the software is the same as my old PC. Hardware is different if that matters (went from an Intel processor to an AMD, otherwise the component manufacturers are mostly consistent).

Still using Firefox on Windows 11. It's almost always up-to-date and is often up-to-date when the issue occurs. My only add-ons are Reddit Enhancement Suite and uBlock Origin, both of which I used on the old PC.

When I first built it, I did have an issue where I used RAM that was incompatible with my motherboard - that has been resolved and tabs are still crashing. I had found some indication that it could be related to faulty or incompatible hardware, but everything else is working now since fixing the RAM incompatibility.

Sometimes the tab crashes with an error message, sometimes it will simply freeze and I have to entirely close out the tab and re-navigate to the URL of the video I was just watching. The whole browser does not crash - I checked about:crashes and did not see any info that I can confirm coincides with a Youtube tab crash.

I have only seen this issue with Youtube, no other websites.

Thanks for any help that can be provided.

Ok for some reason any of my browsers tabs are crashing I just do whatever it is whether i search or watch movie and after some time 'Gah! your tab crashed' and it's pretty annoying, my discord happens to restart it self and I've exhausted literally anything from re-installing, deleting caches folders absolutely anything.

https://crash-stats.mozilla.org/report/index/a84fe228-d9f4-422d-becf-0e2ed0250414 https://crash-stats.mozilla.org/report/index/f44d9f6f-db4a-4596-926d-d08710250414

I've uploaded my latest 2 crashes and hopefully someone can read it and let m know about anything, Thanks in advance!

Submitted Crash Reports Report ID Date Submitted bp-28e075fd-226a-4a7c-bbeb-4066f0250119 19/01/2025, 12:16 pm View bp-ddcd262a-6efe-49db-b2fd-db21f0250119 19/01/2025, 12:16 pm View this happens at the most annoying time, I have submitted the crash reports as advised.

As of today, when I launch firefox, all of my tabs (which have been working fine for the last several days) crash.

https://i.imgur.com/7vrmvam.png

By disabling all of my addons, I get this to go away - and by testing addons one at a time I am able to determine that: -Ublock Origin -Kaskpersky Password Manager Cause all of my tabs to crash.

Whereas: -Sponsorblock for Youtube -Youtube Nonstop Both crash if I visit youtube, but don't affect the browser otherwise.

So it seems like ALL addons are currently broken when they try to affect a tab?

Details from firefox generated crash report

AdapterDeviceID: 0x1e87 AdapterDriverVersion: 31.0.15.4633 AdapterSubsysID: 21833842 AdapterVendorID: 0x10de AvailablePageFile: 17145401344 AvailablePhysicalMemory: 9781665792 AvailableVirtualMemory: 138531355508736 BackgroundTaskMode: 0 BuildID: 20250407111027 CPUMicrocodeVersion: 0xb4 CrashTime: 1744249832 DOMFissionEnabled: 1 DOMIPCEnabled: 1 HeadlessMode: 0 InstallTime: 1744141805 LastStartupWasCrash: 1 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Mozilla Corporation":["firefox.exe","mozglue.dll","lgpllibs.dll","xul.dll","gkcodecs.dll","nss3.dll"],"NortonLifeLock Inc.":["aswJsFlt.dll","snxhk.dll","aswhook.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["icm32.dll","twinapi.dll","directmanipulation.dll","NapiNSP.dll","Windows.Globalization.dll","DWrite.dll","wsock32.dll","Windows.UI.Immersive.dll","wshbth.dll","pnrpnsp.dll","winrnr.dll","msxml6.dll","BCP47mrm.dll","ColorAdapterClient.dll","mscms.dll","InputHost.dll","Windows.UI.dll","twinapi.appcore.dll","WindowManagementAPI.dll","BCP47Langs.dll","dbgcore.dll","CoreUIComponents.dll","dcomp.dll","CoreMessaging.dll","dbghelp.dll","winmm.dll","ktmw32.dll","textinputframework.dll","version.dll","wtsapi32.dll","nlaapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","WinTypes.dll","propsys.dll","winnsi.dll","npmproxy.dll","netprofm.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","ntmarta.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","userenv.dll","profapi.dll","KERNELBASE.dll","win32u.dll","bcryptPrimitives.dll","gdi32full.dll","wintrust.dll","msvcp_win.dll","cfgmgr32.dll","bcrypt.dll","crypt32.dll","ucrtbase.dll","rpcrt4.dll","nsi.dll","oleaut32.dll","gdi32.dll","sechost.dll","shlwapi.dll","imm32.dll","SHCore.dll","psapi.dll","msctf.dll","clbcatq.dll","kernel32.dll","combase.dll","setupapi.dll","shell32.dll","msvcrt.dll","ws2_32.dll","user32.dll","advapi32.dll","ole32.dll","ntdll.dll"]} Notes: FP(D10-L1000-W0000100-T01) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 546 StartupCacheValid: 0 StartupCrash: 1 StartupTime: 1744249832 SubmittedFrom: Client SystemMemoryUsePercentage: 42 Throttleable: 1 TotalPageFile: 25430421504 TotalPhysicalMemory: 17108922368 TotalVirtualMemory: 140737488224256 UptimeTS: 2.57277 Vendor: Mozilla Version: 137.0.1 This report also contains technical information about the state of the application when it crashed.

After the update on April 8th, I couldnt start Firefoz. Im using Windows 11, and I kept getting the Bad Image Error. I tried doing a fresh install after seeing on here some other users solved the issue. I was able to launch Firefox, but now I cant open any tab without getting the"Gah, looks like your tab crashed" screen. Restoring tab doesnt work, no website works, and even just opening a new tab shows the crash message.

When attempting to attach file to enail from File Explorer, or do a "Save as" of a photo, Firefox crashes and a "Firefox Crash Reporter" box appears, which instructs me to restart Firefox.