• Solved

No Audio from Firfox. Not in Windows volume mixer

After start up Firefox I am not getting any audio. No other app nor browser has this issue. It does not show up in the volume mixer. I've made sure all apps, browser, dri… (read more)

After start up Firefox I am not getting any audio. No other app nor browser has this issue. It does not show up in the volume mixer. I've made sure all apps, browser, drivers, and windows are up to date.

Asked by birdville3000 3 months ago

Answered by birdville3000 3 months ago

  • Solved

playing videos on firefox doesnt work on reddit or twitter, and doesnt work on some youtube videos.

It works on librewolf and brave, and im running on fedora 37 (using the flatpak package) i have tried every fix including but not limited to: reinstalling, troubleshoot m… (read more)

It works on librewolf and brave, and im running on fedora 37 (using the flatpak package) i have tried every fix including but not limited to: reinstalling, troubleshoot mode, making a new profile and clearing cache. also the openh264 plugin always says preparing to install or smth but never does, thought id mention it in case its important.

Asked by Blisterexe 1 day ago

Answered by jonzn4SUSE 1 day ago

  • Solved

Resizing of tabs and open new tab plus icon do not work correctly

Since one of the last updates the behaviour for the tab re-sizing got messed up. When there are only a few tabs with full size, those as well as the additional plus ico… (read more)

Since one of the last updates the behaviour for the tab re-sizing got messed up.

When there are only a few tabs with full size, those as well as the additional plus icon is shown. But when there are more tabs and they are re-sized, then the right side gets cut off. First the new tab icon dissapears and then also the last tab get's cut off.

I attached a screenshot with three firefox browser windows showing the problem, as well as a forth one with only 3 tabs open, which are shown in full size including the new tab icon.

This is a new problem as the tab resizinng and the new tab icon used to work perfectly fine no matter how many tabs were opened.

Asked by bernhard41 4 days ago

Answered by cor-el 3 days ago

  • Solved

Firefox stopped working after uninstalling Edge and Office 365

Hello. I un-installed Microsoft Edge and Office 365 and now Firefox has stopped working (on another computer not this one). This is the same problem that someone report… (read more)

Hello. I un-installed Microsoft Edge and Office 365 and now Firefox has stopped working (on another computer not this one).

This is the same problem that someone reported in 2021, but that thread has been archived.

https://support.mozilla.org/bm/questions/1356550

The advice then was to re-install Firefox and to download Visual C++ \ Visual Studio files ( especially VCRuntime1401.dll).

My problem is that I don't have a browser on that computer, I am completely cut off from the internet and can't download anything.

Is it possible to download the necessary files on this computer and transfer them to the one that has the problem? Thanks.

Asked by colin_hodgson 2 days ago

Answered by TyDraniu 2 days ago

  • Solved

I'm getting mesage "Secure Connection Failed"

Hello. I was reading Quora.com web site on my notebook in Firefox (110.0.1 64-bit) normally, then I got power outage. When electricity returned and I tried to open it aga… (read more)

Hello. I was reading Quora.com web site on my notebook in Firefox (110.0.1 64-bit) normally, then I got power outage. When electricity returned and I tried to open it again, browser didn't open it and I gave me message:

Secure Connection Failed

An error occurred during a connection to www.quora.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I've tried to get support from Quora.com how message said, but they told me "this error does not originate from our website". And gave me some suggestions - "The easiest way to fix this secure connection error is to reset the Firefox settings." I've performed "Refresh Firefox", but problem persists. I don't use VPN. Can anyone please help me with this problem?

Asked by 7730200 3 weeks ago

Answered by 7730200 2 days ago

  • Solved

Can't find Microsoft account password in Firefox

Hi, I use a PIN for my Microsoft laptop and I have forgotten my Microsoft account password. I don't want to change the password as my PC back-ups using Paragon software… (read more)

Hi,

I use a PIN for my Microsoft laptop and I have forgotten my Microsoft account password. I don't want to change the password as my PC back-ups using Paragon software "might" be tied to my current pin and password.

If I log into my Microsoft account with Firefox, I am prompted for an email address. After entering my address the password is automatically entered by Firefox. Great.

But the login details are not stored under Firefox - Paswords. There is no Microsoft entry in Passwords.

Where might the password it be stored?

Thanks Hans

Asked by hans31255 4 days ago

Answered by cor-el 3 days ago

  • Locked

STUPID LACK OF SUPPORT FOR FIREFOX ACCOUNT!

IF I CANNOT GET BACK INTO MY FIREFOX AND/OR GOOGLE ACCOUNT I CANNOT GET MY EMAILS TO SYNC. How does someone get ACCOUNT HELP? I'll pay for the blasted help if just to … (read more)

IF I CANNOT GET BACK INTO MY FIREFOX AND/OR GOOGLE ACCOUNT I CANNOT GET MY EMAILS TO SYNC. How does someone get ACCOUNT HELP? I'll pay for the blasted help if just to get my emails out of FIREFOX? Such BAD customer service -- oh yeah, we aren't CUSTOMERS cause Firefox is FREE. Right now that is EXACTLY WHAT FIREFOX and MOZILLA are worth -- NOTHING, NADA, ZERO, TRASH! And now it will cost me $$$$$ to get my computer completely reset to eliminate ALL TRACES OF FIREFOX!!!

GET ME OUT OF THIS CRAZY SCREWED UP MESS>!! VOLUNTEERS OR NOT -- this all SUCKS!!!! Dr T. H. Reese, Denver CO

Asked by familycat2 3 days ago

Last reply by Paul 2 days ago

  • Solved

Edit cookies resend in new panel

[Devtools] You have been enabled new edit and resend panel by default, its a panel won't allow users edit some fields of headers. However, in the old panel, we can do wha… (read more)

[Devtools] You have been enabled new edit and resend panel by default, its a panel won't allow users edit some fields of headers. However, in the old panel, we can do what ever we want, like modify the cookies of the new request. I wonder why you just disabled those fields? Are there any settings I can set to make those fields editable? It's a really bad design for developers who definitely will need to edit those protected headers.

Asked by scruelt 3 days ago

Answered by cor-el 2 days ago

  • Solved

Browser Bookmarks Takeover

When I go to recent bookmarks list in firefox and select one, firefox is vectored off to paydaydeals.com I have right click the bookmark and looked at the bookmark detail… (read more)

When I go to recent bookmarks list in firefox and select one, firefox is vectored off to paydaydeals.com I have right click the bookmark and looked at the bookmark details and they look fine. I have check add-ons and extensions none are listed as installed. How is firefox being vectored off to this site? See screen shots. I have scanned with Malwarebytes latest version and Eset online scanner no bugs found.

How can I fix this?

thank you ashley

Asked by compufix89 4 days ago

Answered by TyDraniu 3 days ago

  • Solved

32-bit vs 64-bit on Windows 11 22H2?

Hi there. This is my first post so bare with me.  :-) We are deploying the 32-bit version of the Firefox Browser to 4 700 clients and the 64-bit version to only 8… (read more)

Hi there.

This is my first post so bare with me.  :-)

We are deploying the 32-bit version of the Firefox Browser to 4 700 clients and the 64-bit version to only 8 clients; all clients on a 64-bit Windows 10 environment. We will migrate to Windows 11 22H2 this year. The manager for the 8 clients says he wants the 64-bits version just because it's...64-bits. No other reason.

I've read that the 64-bit version can not handle Java, Media Players like VLC and mayby some other plugins. Is that still so?

What is the main reason TODAY for using 64-bit Firefox Browser instead of 32-bit, except for the use of 4 GB+ RAM?

Regards. Anders, Göteborgs Stad, Sweden

Asked by software.maintenance 3 days ago

Answered by James 3 days ago

  • Solved

Suddenly my email from yahoo (my address==> [edited[ @att.net) is GOING INTO TRASH. What'up ? I made NO changes to filters.

Suddenly my email from yahoo (my address==> [edited] @att.net) is GOING INTO TRASH. What'up ? I made NO changes to filters. Answer =>> Why does this happen… (read more)

Suddenly my email from yahoo (my address==> [edited] @att.net) is GOING INTO TRASH. What'up ? I made NO changes to filters.

Answer =>> Why does this happen? AND Answer =>> How to fix?

Thank you

Asked by starnovaco 4 days ago

Answered by Paul 4 days ago

  • Solved

How do delete search bar (which I did not install) on the bottom of the page?

Dear Mozilla team, how can I delete the search bar on the bottom of the page? I want to put information on top of the site, but my query lands in the bottom and I have to… (read more)

Dear Mozilla team, how can I delete the search bar on the bottom of the page? I want to put information on top of the site, but my query lands in the bottom and I have to put all back again in order to do the search. The search bar appears on the bottom left side of any website. It is very annoying and I don't need it. Even if I want to search for something, it does not give any further information. thanks for your help!

Asked by cuerpok 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

When I press the "A" key, Firefox identifies it as a shortcut?

For the past few months I've been starting to have some trouble with other sites that I go onto. For example, on Google if I try to search something that has 'a' in it, i… (read more)

For the past few months I've been starting to have some trouble with other sites that I go onto. For example, on Google if I try to search something that has 'a' in it, it ignores the rest of my query and searches up everything leading up to the A. Even just pressing A it's almost like it's acting as a mouse-click, but this problem only seems to be occurring on Firefox, nothing else.

What's going on?

Asked by n1log 4 days ago

Answered by cor-el 4 days ago

  • Solved

Blue Teardrops appear

I did a new install of Firefox on a Windows 11 Pro laptop. When I enter a password to a site, blue tear drops appear around the password. I've followed the tips to turn… (read more)

I did a new install of Firefox on a Windows 11 Pro laptop. When I enter a password to a site, blue tear drops appear around the password. I've followed the tips to turn off carets in about:fig, but the drops persist. This issue only appears in Firefox, not Edge, Chrome, etc.

Any help in turning off this annoying feature is appreciated!

Asked by TampaBay 4 days ago

Answered by jscher2000 - Support Volunteer 4 days ago

  • Solved

permissions.default.geo 0 and 1 and 2

In about:config I have set "geo.enabled" to false. -> www.google.com still displays the content in my language, darn. I went went back to about:config and marked "onl… (read more)

In about:config I have set "geo.enabled" to false. -> www.google.com still displays the content in my language, darn.

I went went back to about:config and marked "only show modified preferences" -> to my surprise not only "geo.enabled 1" was displayed but also "permissions.default.geo 2" (though I never touched that one - so I thought they must be linked somehow)

I was curious and reverted "permissions.default.geo" back to default -> now it is set to "0" -> but "geo.enable" is still on "false" (so I am not sure anymore if they are really linked together - which doesnt make sense to me)

Now I don't know if I should leave "permissions.default.geo" on "2" how I found it, or on "0" which is the default. That's why I come here to ask:

==> What are the three states of "permissions.default.geo [0/1/2]" doing and how is it interacting with "geo.enable"?

Asked by Mark 4 days ago

Answered by cor-el 4 days ago

  • Solved

Edit PDFs with Firefox

Firefox said I can edit PDFs now when I updated the browser, but all I get are annotation options. Is that really it? Annotation only (you know, like writing the the ma… (read more)

Firefox said I can edit PDFs now when I updated the browser, but all I get are annotation options. Is that really it? Annotation only (you know, like writing the the margins of a book)? Or can we actually edit (like, changing the text in a book), and if so, where are the tools?

Asked by sunny-day-13 1 week ago

Answered by TyDraniu 1 week ago

  • Solved

2Factor authentication

Unable to setup the 2nd factor authentication, I have tried multiple authenticatiors always the same result. "Incorrect two step authentication code" I have tried with M… (read more)

Unable to setup the 2nd factor authentication, I have tried multiple authenticatiors always the same result. "Incorrect two step authentication code"

I have tried with Microsoft auth, Google, and Authy - Same result each time...

Asked by benbagdady 5 days ago

Answered by benbagdady 4 days ago