Managing a Firefox restart

Hi. I keep several Firefox tabs open and active on my laptop. Inevitably, Firefox slows down after a week or several weeks and would benefit from a Quit / Restart. But th… (read more)

Hi. I keep several Firefox tabs open and active on my laptop. Inevitably, Firefox slows down after a week or several weeks and would benefit from a Quit / Restart. But then (I think) I would lose my tabs, which would mean a trip to the library to login and get them back. If I do nothing, a superslow Firefox will usually mean my laptop eventually restarts on its own. Then when I open Firefox I see a "Restore Session" option, which brings everything back (I think I see Restore Session because the computer did its own shutdown). So, this does work, but I have a slow computer until the laptop does its own restart. I am wondering if I can initiate my own Firefox Quit / Restart which will give me the "Restore Session" option. Thanks!

Asked by jwmmackay 3 hours ago

Last reply by jscher2000 - Support Volunteer 12 minutes ago

Firefox crashes

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI… (read more)

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI the same issue is not experienced in other browsers like brave for instance . I hope you provide attention to this problem and solve this issue as soon as possible and as I mostly use firefox to browse and use its dev tools.

Asked by aftab98856 1 month ago

Last reply by zeroknight 15 minutes ago

Updating Firefox to avoid losing sync

I received an email suggesting that I update my Firefox or I would lose syncing function. I have two computers. A fairly new iMac Ventura 13.6.8 running Firefox 123.0 64 … (read more)

I received an email suggesting that I update my Firefox or I would lose syncing function. I have two computers. A fairly new iMac Ventura 13.6.8 running Firefox 123.0 64 bit which it says is up to date. But I also have an older iMac OSX 10.11.6 El Capiten running Firefox 78.15.0 ESR. I can't update the OS or Firefox on the old computer. So if I do nothing - will I still be able to sync on the newer Mac. I'm not too worried about the old one - I don't use it much for browsing - more for documents. Thank you. David Rimell

Asked by rimell 3 hours ago

Last reply by jscher2000 - Support Volunteer 17 minutes ago

Imported bookmarks not being displayed

I exported bookmarks to an HTML file from Firefox on a Win10 computer. Copied the file over to a new Win11 computer and then imported the bookmarks to a new installation … (read more)

I exported bookmarks to an HTML file from Firefox on a Win10 computer. Copied the file over to a new Win11 computer and then imported the bookmarks to a new installation of Firefox.

The bookmarks show up in the "library" that displays when I click on "manage bookmarks" but they do not appear in the toolbar at the top of the page. I don't see any way to get them to show up.

Can you tell me what I need to do? Thanks.

Asked by martinvalley 3 hours ago

Last reply by jscher2000 - Support Volunteer 24 minutes ago

Firefox and hibernation plain text vulnerability

Hi, I use windows hibernate a lot. One vulnerability of hibernate is that the contents of RAM get written to the hard drive in unencrypted form in a file called hiberfi… (read more)

Hi, I use windows hibernate a lot. One vulnerability of hibernate is that the contents of RAM get written to the hard drive in unencrypted form in a file called hiberfil.sys. This means that any encryption keys in RAM used to access encypted files will be written to hiberfil.sys and can be extracted if a malicious party has physical access to the drive.

Thus, the question:

Does Firefox store encryption keys, passwords, or log in details in RAM at any time while in use?

Thanks.

Asked by Ciaopescao 2 hours ago

Last reply by jscher2000 - Support Volunteer 26 minutes ago

New Computer

I recently migrated data from my old MacBook Pro to a new MacBook Air. I installed Firefox on my new computer as it did not migrate. It installed fine but will not launch… (read more)

I recently migrated data from my old MacBook Pro to a new MacBook Air. I installed Firefox on my new computer as it did not migrate. It installed fine but will not launch. Please help.

Asked by Charlie 1 day ago

Last reply by Charlie 37 minutes ago

Warning emails from Mozilla about the use of Firefox 78 with iOS 10. El Capitan

I’m being advised via emails from Mozilla, to update my browser. It says it’s up to date. A cut off of 31 March has been stated. My mbp won’t run higher than OS X 10.1… (read more)

I’m being advised via emails from Mozilla, to update my browser. It says it’s up to date. A cut off of 31 March has been stated.

 My mbp won’t run higher than OS X 10.11.6. Firefox 78.15.0esr the latest browser for my system..afaik. I am on the ear update channel, and think it update’s automatically 
Am I being left high & dry by Mozilla ? 

Something in the emails about syncing…? Not convinced if this is something I should be doing something about or not…

 Any advice or insights much appreciated. The suggestion seems to be that I will be shut out without passwords and recovery keys and whole load of inconvenience…?
  Tia

Tim

Asked by timr123 46 minutes ago

erratic behaviour in windows search

If i use the Windows 11 search (for "disk management windows 11"), windows opens a new empty firefox window (apart from my default homepage). I seem to have a problem wit… (read more)

If i use the Windows 11 search (for "disk management windows 11"), windows opens a new empty firefox window (apart from my default homepage). I seem to have a problem with popups and links generally.

I have adblock/adblock plus and other add-ons, but I hvae disabled those and still get the same problem.

Asked by Anthorin 2 hours ago

Last reply by jscher2000 - Support Volunteer 46 minutes ago

  • Solved

Unable to paste screenshot into Google Translate

When I try to screenshot (Windows+Shift+S) and paste the screenshot into Google Translate, I get the error message: Unable to paste from clipboard right now. Try copying… (read more)

When I try to screenshot (Windows+Shift+S) and paste the screenshot into Google Translate, I get the error message:

Unable to paste from clipboard right now. Try copying the image again.

This functionality works in every other browser I've tried (Chrome, Edge, Brave, Opera GX), so it's not a Google problem, I don't think.

Asked by Patrick R. 3 hours ago

Answered by zeroknight 1 hour ago

Cannot install any add-ons or themes: "Download failed. Please check your connection."

Hi, I cannot download & installed any add-ons or themes. After clicking the install button, I always get a red bar saying "Download failed. Please check your connect… (read more)

Hi,

I cannot download & installed any add-ons or themes. After clicking the install button, I always get a red bar saying "Download failed. Please check your connection.". This happens on Firefox, Firefox beta and Firefox nightly.

I did some googling and found similar posts from a few years ago. These seem to suggest I don't have the correct certificate used to verify extension signatures:

I checked my certificates and I don't have anything from "Mozilla Corporation - signingca1.addons.mozilla.org" (there's a screenshot of this cert in the first forum link above), so I think this is indeed the issue? I've attached a screenshot of my cert list where the Mozilla cert should be.

Please note I am on an M3 Pro macbook pro. It's a work laptop and I thought maybe our network settings were interfering with things, but my previous work laptop (Intel) could install add-ons just fine.

Would appreciate some help!

P.S. I found a workaround where I copied over all extension JSON and XPI files from my old laptop. So I am using my previous extensions just fine but still cannot download any new ones. Also I don't have access to my old laptop anymore so can't copy over any new ones.

Asked by yusufmahtab12 4 days ago

Last reply by zeroknight 1 hour ago

No audio when sound card at 44.1khz.

Firefox plays audio just fine when my sound card is set to 48khz, but not 44.1khz. I searched for troubleshooting solutions online, but I did not find sufficient informat… (read more)

Firefox plays audio just fine when my sound card is set to 48khz, but not 44.1khz. I searched for troubleshooting solutions online, but I did not find sufficient information regarding this specific issue. Please help.

Thanks Matt

Asked by Matthew Duncan 22 hours ago

Last reply by Matthew Duncan 2 hours ago

Shortcuts Websites from bookmarks or history

Good Evening. I can't enable or manage shortcuts on the home page. I put a link in the boxes and it doesn't keep it, it doesn't save it. Shortcuts Websites from bookmar… (read more)

Good Evening. I can't enable or manage shortcuts on the home page. I put a link in the boxes and it doesn't keep it, it doesn't save it.

Shortcuts

Websites from bookmarks or history

Thanks

Har

How to request reopening of a closed bug without permission to comment?

Bug 1765091 is closed with milestone version 101 I seem to have the exact same issue in version 123 I would like to politely request to consider reopening that bug, but I… (read more)

Bug 1765091 is closed with milestone version 101 I seem to have the exact same issue in version 123 I would like to politely request to consider reopening that bug, but I don't know how. Bugzilla says I'm not allowed to comment on a closed bug.

Asked by wowbagger 2 hours ago

Last reply by wowbagger 2 hours ago

2.1gb of Ram used by Firefox

Firefox uses 2.1gb of RAM with 6 tabs opened which is far more than it ussualy does and it sometimes just jumps to 2.5gb. ((Fore the Image) My task manager is in german s… (read more)

Firefox uses 2.1gb of RAM with 6 tabs opened which is far more than it ussualy does and it sometimes just jumps to 2.5gb. ((Fore the Image) My task manager is in german so Arbeitsspeicher=RAM)

Asked by Kiro 2 hours ago

Last reply by zeroknight 2 hours ago

While Browsing in Facebook the Browser seems to stutter.

When I scroll through Facebook, often if there are two posts with photos, the browser seems to jump back and forth between the two images making it impossible to see or r… (read more)

When I scroll through Facebook, often if there are two posts with photos, the browser seems to jump back and forth between the two images making it impossible to see or read either. My release is 123.0 and it was loaded when I needed to restore my system after a drive upgrade about 10 days ago.

Asked by Marty Lampner 3 hours ago

PR_CONNECT_RESET_ERROR

It's not a website breakage since I can use Edge. Since the last update Xcel Energy cannot be accessed with Firefox because of a PR_CONNECT_RESET_ERROR. An error occurr… (read more)

It's not a website breakage since I can use Edge. Since the last update Xcel Energy cannot be accessed with Firefox because of a PR_CONNECT_RESET_ERROR.

An error occurred during a connection to myaccount.xcelenergy.com. PR_CONNECT_RESET_ERROR

Asked by jjr9999 3 hours ago

Last reply by jjr9999 3 hours ago