Firefox Community Forum

My desktop Firefox (version 155.0.1) has recently became unable to consistently access the Web site at this Web site this Web site. Chrome successfully accesses the site 100% of the time. Firefox's connection failures are intermittent, unpredictable, and usually go away on their own after varying time intervals (sometimes can't connect for up to 24 hours). I see status messages saying Firefox is trying to connect to the site, but it eventually gives up and times out.

I cleared the Firefox cache, but that had no effect. I don't recall making any significant changes to the Firefox settings lately. Any suggestions on what to look at/try would be greatly appreciated.

(Yes, I know the site doesn't use https: Its protocol is outside my control).

When I open my Earthlink email in Firefox there is a box at the top that says "Enhanced by Google" and the screen won't scroll. I talked to Earthlink support and they said it's a Firefox problem

My Earthlink email will not scroll. I have tried talking to Earthlink, but they say it is probably a browser problem. Here is my conversation with them, so that I don't have to re-type everything.

Hello there! Welcome to EarthLink, I'm Ether, your virtual assistant, how can I help you today? Tue 12:23 PM Existing Customer Tue 12:23 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:23 PM I have gone through this 3 times with support, and every time, when you tell me to logoff and log back on, it also closes the chat, so I keep having to start over. Can I speak to an actual person? Tue 12:26 PM It looks like you didn't provide a phone number or email address. Without those we won't be able to verify your account. If you'd like to try entering a phone or email to search for your account, do so now. Otherwise, you can select skip verification. Tue 12:26 PM Resume Verification Tue 12:26 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:26 PM [redacted] @mindspring.com Tue 12:26 PM A six digit code has been sent to your email address ****@mindspring.com. Please enter the code once you have received it. Tue 12:27 PM 305394 Tue 12:27 PM Thank you for confirming your EarthLink account! How can we help you today? Tue 12:27 PM I have told you 4 times now. My Earthlink email will not scroll. Every time you tell me to logoff and log back on, it closes the Chat function, and I have to start all over. May I speak to an actual person? Tue 12:29 PM I’m sorry you’ve had to repeat yourself—that’s definitely not ideal. I understand your EarthLink email won’t scroll, and logging off/on keeps ending the chat.

Let’s try to fix this without logging you out:

1) Are you unable to scroll in your inbox list, in an individual email, or both? 2) Does the scroll bar appear at all, or is it there but just not moving?

If you’d rather not troubleshoot further, I can connect you with a live agent. Just let me know if you want to continue here or go straight to an agent. A live agent will be connected shortly. As a reminder, please do not send any confidential information in this chat. Tue 12:29 PM Live agent Tue 12:30 PM Hi! Thanks for contacting EarthLink, you’re chatting with Thola. I see your account was pre-verified and you're contacting us about your email account. if you could kindly confirm mobile number to further assist you. Tue 12:32 PM My Earthlink email will not scroll. Every time I am told to logoff and log back in, it also closes the Chat function. My email is [redacted] @mindspring.com. Not sending a phone number. Tue 12:34 PM I do apologize for this. Please stay connected while I connect you with our email support team. Tue 12:34 PM Would you please read what I have already said to CHAT before you ask me to do anything? Is anybody there? Tue 12:46 PM I do apologize for this. Please stay connected while I connect you with our email support team.

I tried working with Earthlink support, but cannot get my mouse to work correctly in their webmail. This problem just started a couple weeks ago, and today it will not scroll at all. I opened the webmail in Edge and got it to work. There is a glitch somewhere.

Monday 8/31/2026 I could scroll in earthlink webmail. Today 9/1/2026 I cannot scroll. I did browser update and no change. https://webmail1.earthlink.net

Also, I get stuck on some sites or error yet I worked day before or earlier in day and then again worked later by even 1-5 minutes.

When I go to my churches web site, the name line, password line and the sign in button don't show up. All I see is the picture of Jesus that I see on the top of the page when I use google.

My google maps session is on the Boutique Art retreat in Upper Hutt hills. but when i try to collapse the side panel to make more room for the map, it doesn't work.

The Earthlink webmail site does not allow me to scroll on my messages. It just freezes. I have refreshed , logged out and in several times, still doesn't work. The site works fine on Chrome but I prefer Firefox. How do I fix? All other sites on Firefox have no problems. Windows 11

I can open all the earthlink emails, but, the sidebar (and all other methods) do not move the email down to see the email. Earthlink Email works fine in Chrome, not in Firefox. I can see the email if I go to "view in browser" or in "print" mode. So the email is there, but Firefox is not responding. I have messed with lots of settings; done a refresh of Firefox (and I am still re-creating my personalizations). Did some update in Firefox disconnect from earthlink email? Although I have turned off some extensions, none of those seem to have had any effect.

Windows 11 on a desktop

How do I resolve scrolling issues (unable to scroll) on many websites. AI recommendations of clearing browsing history and cache have not been effective. Scrolling is possible using Google Chrome.

Good day. For the last week or so, I've not been able to access my banking website login page. I've tried in Chrome, it works, but I prefer not to use that browser. I can get to the primary website, but when I choose the log in page, I just get a blank page. I've not had this issue before and I've been using Firefox and the same bank for years. Do you have any suggestions as to how I fix this?

All of a sudden images don't load, flashing black/white, other browsers works fine, I've tried every ordinary suggestions, (can't login to gmail, other Google functions don't work). Seems to be something wrong with flash or other add-ons in Firefox, I haven't changed anything, just Firefox not working.

Two out of three banks/financial institutions that I deal with have said in the past week that if I want to use their websites, I should use Google Chrome. They don't outright say that they don't support Firefox, but that I will "get better results" if I use Google Chrome. Better results, like being able to login to their website (Bank 1: infinite reload of login page), or accessing some of their page (Bank 2: Some pages work, some say I have to sign in when I'm already signed in).

The communications with these banks occurred in the past week (Bank 1), and today (Bank 2). This was after months of their websites not working in Firefox.

While trying to use the bank websites: Windows 11, one year-old computer. Latest version of Firefox, 64 bit (150.0.0, then 150.0.1), "refreshened", cache cleared, cookies and site data cleared, Enhanced protection off, and Troubleshooting Mode off. Everything possible that can be done.

If banks don't want to make their websites usable with any browser other than Google Chrome, I can hate that, but I don't have a choice. I've used and recommended Firefox from its beginnings, but now I will have to give it up.

Maybe there is an easy way to keep everything synchronized between Firefox and Google Chrome so I can use one or the other in different situations, but it is frustrating for that to be necessary. There are other websites that I've encountered that have problems working with Firefox, but they were not necessary websites to use.

Bank of America: I can log in and get to the accounts overview, but as soon as I click on an account I'm kicked back to the login screen. The BoA phone app works fine and so does Edge.

When I login to a site where there are many widgets (windows) on the screen - the windows are all missing scroll bars. If I login under a different browser they are there. This happened about a week or so ago. It has to be a setting change in Firefox. Please advise.

The editing page on my marketplace account will not open. Everything else on Facebook does open. I've contacted Facebook/Marketplace multiple times and they can not find a problem. They told me to look into my browser information and see if the browser is the problem.

Suddenly, Firefox gives me a blank page when I try to log in to my bank and Caremark.com, my online pharmacy. I get no error message, just a blank page. I am using an ACER desktop. I am now using Brave to do my banking. Why is this happening?

I'm on 153.0.4 (64-bit) and after the last update, drop-down arrows are non-functional. I use Firefox at work and the dashboards that I've been using can't be used because I can't make selections. I'm having to use Microsoft Edge (yuk).

Is there something I can do to restore the drop-down behavior?

Thanks, JR