Firefox Support Forum

Hello! I need some help. Every since 4-6 months ago, Firefox has been extremely slow when I boot it up at first, with some page load times taking more than 10 minutes. Some fixes have seemed to work, but they never work permanently. From my testing, it is not the result of any extension and the issue persists in troubleshoot mode. What has not helped my testing is that, after enough restarts of Firefox, the problem goes away and web pages load quickly, so this has caused some false positives. Has anyone else had a similar problem they were able to fix? Should I try uninstalling Firefox and reinstalling it?

Whenever I'm trying to open the AWS accounts I'm getting the below error please help me with it

400 Bad Request

You may have typed the address incorrectly or you may have used an outdated link

Dear ladies, dear gentlemen,

on another Computer, when using Firefox, I am now constantly getting a Norton notification of a malicious domain request 22. The problem does NOT arise with the Opera browser installed on the same machine. What shall I do? Uninstall Firefox seems to be the best solution. Scans do not reveal presence of malware. On this computer, similar OP, this does not happen, but I use it much less.

Thanks a lot, Alexander

When I google search while logged into my google account the results are missing the favicons.

However when I log out of my google account or go into private mode everything works as expected.

Pls help

I selected "Tips and Tricks" because I always feel like everyone seems to understand the answers and I do NOT.

I have and donated to Firefox since it began. I think it is a great idea. I have severe dyslexia and ADHD.

I keep add-ons to a minimum and my home page free of everything. I use menus to find what I need. Having short-cuts all over is too distracting. When FF is not available and have to use another browser, I find it very difficult: they are loud, busy and ads are all over.

I am finding "help" more and more difficult to understand. Do the folks realize that I don't use computers all day long? That some people don't use the same definitions as people who work with computers? (I tried to find the meaning of "default" with 0 results, phrased the question many ways.)

I am hoping a beginners guide review would help, as thing have changed since Firefox was new or "Firefox for Dummies" was written!

Is is/are there basic manuals? Please help. ("Please don't respond with what help are you looking for" - that will not help the next problem).

I have been having with YouTube for a couple of days. It asks to turn off ad blockers. I have done so and it still requests to turn ad blockers and still won't allow viewing. YouTube works on other browsers.

I am sure YouTube is playing games but can you help?

I know this may not interest you, but it really bothers me that I can't share the page with sound. Please help me if possible or add such an option. For now, unfortunately, I have to use other browsers that have these functions. Regards

tell me how to undo "troubleshoot mode", read the "help" article, do not understand.

tell me how to undo the "More from Mozilla" in about:preferences. I have NO idea.

I try, but I am usually confused by these help articles.

I have read through all 3 of the following posts linked below on this issue, and cant make it out.

I am trying to move the find bar to the top of firefox. Tried the really long codes suggested, and the short ones. Yes, I enabled "true" in the config settings. Added the chrome folder and text file, I think in the right section. Restarted firefox lots of times upon each code I tried, still not working.

Any ideas? thanks!

https://support.mozilla.org/ig/questions/1372399

https://gripfastistech.com/index.php/blog/82-move-findbar-to-top-firefox-69.html

https://www.reddit.com/r/FirefoxCSS/comments/11odffm/psa_incoming_changes_to_default_element/

Hi everybody, since yesterday I cannot use DeepL Translate on Firefox: most of the functions are blocked. I cannot sign into the website or download the app, and most of all the translation function is not available. I have checked uBlock but it doesn't seem to be related to the problem. No problem with any other websites, it's just DeepL. I have not changed any of my privacy or cookie settings, so I don't understand why all of sudden it's no longer working. I can use it in Chrome but I would prefer to restore its functions in Firefox, which is my main browser. Thanks in advance for any suggestions. Have a good day.

Since snap firefox keeps crashing somehow, it just hangs.. i cleared cache and all, reinstalled it, but still.. ?

They say linux is a broken system (:

macOS 14.1.1 on an M2 with FF 120.

When going to sites such as nbcnews.com/now or https://toronto.ctvnews.ca, A/V sync is off by about a second.

This appears to be due to the volume being muted when video playback starts. Unpausing the video leads to the video freezing for a very brief moment, then the A/V sync is clearly incorrect.

This can be replicated on YouTube by loading a video, muting the video (if not muted already), refreshing the page (F5), allowing the video to play, then unmuting the video. The sync will be incorrect.

If the audio is unmuted when the video play back starts, this does not appear to happen.

Following this article has no impact: https://support.mozilla.org/en-US/kb/performance-settings, nor does setting media.hardware-video-decoding.enabled to false.

This issue does not occur on Microsoft Edge.

Hi, I am seeing issues with autoscrolling in 119.0. In Rundeck for example you can "follow" the output of playbooks that are running so you can dynamically see the log as it is written. The autoscrolling in this field has stopped working. When manually scrolling in the field, more messages appear but the autoscrolling is no longer functional. I have also seen it on other places, though I don't have remember good examples to add, so I don't believe it is Rundeck causing the issue--we also haven't updated rundeck recently in our environment, so it shouldn't have changed since before 119.0 was released. Let me know if there is more information I can provide to diagnose the issue.

I've tried other browsers (e.g. brave) and it works fine there. I can close the tab, close the browser, reopen it and I'll still be logged into chatgpt but not with firefox

I've tried clearing cookies, settings them to always be allowed, re-enabling web-rtc, disabling enchanced protection, nothing works. IF i close the active tab with chatgpt even momentarily i will always have to re-log in again when i reopen it

Hello,

I have been using Firefox Mozilla for many years. This morning it opened up fine. Then this afternoon (Dec 7, 2023) it would not open for me and when I try to open a new tab it says that it crashed.

I looked and I do have Firefox as my start up browser in my settings. Thank you for any advice on getting back to my favorite browser.

Sincerely, Sandy

I have reinstalled and refreshed the app many times, but whenever I try to search something, it says "An error occurred during a connection to www.google.com. PR_END_OF_FILE_ERROR. This happens with every single search on every website, not just google.

So I've noticed that after putting my computer to sleep, upon return Firefox will be unable to load any videos from seemingly any site. The temporary solution to this is to reset my computer as sign offs, locks or returning to sleep do not clear the issue. I've tested on different browsers/sites and can confirm that this is exclusive to firefox. I have booted firefox in troubleshoot mode, cleared my history and given the sites time to load with no luck on any of them.

Is there a solution to this?

Hey guys, thanks for the help in advance.

This problem occurred recently and it's quite a pain in the ass. I'm using Macbook Pro 14 inches with M1 Max chip. Lately when I work, I have to open quite many urls at the same time, and my mac went crazy hot because of firefox's insane cpu usage. I tried what's suggested to turn off the acceleration mode, but still, nothing changes.

Is there still anything I can do to resolve it? or I just switch to other browser?