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Firefox VPN

1) Firefox advertised free apps when you signed up for vpn. However, when I signed up for vpn, I didn't get any apps. Did I do something wrong? Why didn't I get the free… (read more)

1) Firefox advertised free apps when you signed up for vpn. However, when I signed up for vpn, I didn't get any apps. Did I do something wrong? Why didn't I get the free apps? 2) I don't seem to be able to add the VPN two other computers. It seems to want to sell me (Again) the VPN. I don't want to buy it again, just add my existing VPN to other computers. 3) I have some Macs that run Parallel's. Do I need to add Firefox VPN do the Windows that is running on Mac. Or, does my Mac Firefox VPN somehow protect the windows without adding a separate VPN on windows?

Asked by jse3 3 months ago

Last reply by James 3 months ago

Firefox not opening the Roblox link properly

So I have the latest version of macOS Ventura, the latest version of Firefox, and the latest version of Roblox. Whenever I try to open a Roblox game from their website (y… (read more)

So I have the latest version of macOS Ventura, the latest version of Firefox, and the latest version of Roblox. Whenever I try to open a Roblox game from their website (yes, I know. Roblox now has the desktop app so you don't need the website to open a game), it opens the app, but not the link, which means it doesn't open the game :( Does anybody know how to get Firefox to open the link and not just the app? (Btw no hate on firefox)

Asked by thisiscoolio 3 months ago

Last reply by Greymagic27 3 months ago

Unable to activate/reactivate 2FA, keep getting "Incorrect two-step authentication code" message.

Hello, I had to deactivate 2FA briefly, and then attempted to use a reactivate it again. I am able to scan a QR, but when I try to enter the OTP codes that show up, I re… (read more)

Hello,

I had to deactivate 2FA briefly, and then attempted to use a reactivate it again. I am able to scan a QR, but when I try to enter the OTP codes that show up, I receive the following message "Incorrect two-step authentication code". This has happened with Raivo and Authy (the previous 2FA app). What is causing this?

Asked by A. 5 months ago

Last reply by JibeddyHibeddy 2 months ago

Firefox crashes when playing youtube videos

Tab or sometimes the Firefox process crashes when playing youtube video after a while. The tab / process doesn't crash immediately but will continue playing the video for… (read more)

Tab or sometimes the Firefox process crashes when playing youtube video after a while. The tab / process doesn't crash immediately but will continue playing the video for as long as almost 1hr before crash.

OS: Manjaro Linux Viedo card: Nvidia 3060.

Asked by this.is.zhangxu 5 months ago

Last reply by techguy150 5 months ago

Firefox is using a wrong default location for me when finding services "near me". How do I change this?

Every time I do a search for services "near me" (hospitals, hotels, etc.), Firefox is using an out-of-date five-year-old location. Very frustrating! How can I change th… (read more)

Every time I do a search for services "near me" (hospitals, hotels, etc.), Firefox is using an out-of-date five-year-old location. Very frustrating! How can I change this? Anyone's help is much appreciated - I just haven't been able to find a link to help me fix it!

Asked by srilatha.batliwala 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Stripe Payment Gateway

We use stripe as our payment processor on our website when collecting donations (https://effectivealtruism.org.au/). As of a couple of days ago, we are having multiple cu… (read more)

We use stripe as our payment processor on our website when collecting donations (https://effectivealtruism.org.au/). As of a couple of days ago, we are having multiple customers receiving the below error when they try to submit their payment (after entering all card details and completing the captcha). Stripe have advised that the issue is related to 3DS with our customers bank accounts. However, we think we have identified that this problem is actually related to customers using the Firefox browser. We have been able to process test donations with no issues using chrome but receive the same error using Firefox with the same card details.

Asked by megan.goodwin 3 months ago

Last reply by suram080 2 months ago

Yubikey information not passing?

Currently on macOS Firefox 117.0.1 and in the last week I noticed I can't authenticate with my Yubikey anymore. The browser will prompt for the key ("touch your security … (read more)

Currently on macOS Firefox 117.0.1 and in the last week I noticed I can't authenticate with my Yubikey anymore. The browser will prompt for the key ("touch your security key", etc.). While the prompt will go away after I activate my key, the browser window won't advance past the authentication page. Short story-- I haven't been able to use my Yubikey for any site recently.

Asked by PNWdude 1 week ago

Last reply by Dropa 1 week ago

Can't open a url.

When I try to open or hyperlink to smithsonianassociates.org I get an error message that says, "the requested url was rejected. Please consult your administrator." … (read more)

When I try to open or hyperlink to smithsonianassociates.org I get an error message that says, "the requested url was rejected. Please consult your administrator."

Asked by irislee72 5 months ago

Last reply by cor-el 5 months ago

Print dialog

I always use the system when printing and I'm tired of having to scroll all the way to the bottom to clicko click on the link. (Fussy, I know) Is there a way to make t… (read more)

I always use the system when printing and I'm tired of having to scroll all the way to the bottom to clicko click on the link. (Fussy, I know) Is there a way to make the link appear first instead of the Firefox dialog?

Asked by 2TorchL 5 months ago

Last reply by cor-el 5 months ago

on Mac, Bookmark contextual menu now only copies/pastes Title, instead of Link, into Twitter

Through the years (been using FF since its first months) on various computers, various OS and FF versions, I've kept a bunch of bookmarks in my toolbar for frequently use… (read more)

Through the years (been using FF since its first months) on various computers, various OS and FF versions, I've kept a bunch of bookmarks in my toolbar for frequently used links that I can QUICKLY "right-click, copy link, paste" (3 steps) into social media posts.

Tonight I opened up my bookmark contextual menu, hit copy, pasted it into my Twitter, and it pasted the title instead of the link!!

How useless is that! A title is easy to type out, a long complex url isn't, having a "copy" (title) instead of the "copy link" is entirely useless!

Now to accomplish same, I have go choose "edit" instead of "copy link" and then "click drag" the url then "copy" then "paste" then close the window. 5+ steps instead of 3. Who on Earth thought changing that function was a good idea?! More steps is NEVER a good direction.

IOS: 12.6.3 Firefox 102.9.0esr macbook rebooted cached cleared

Clarification coming from possible answers: Firefox's "Paste" function is working fine, since the url correctly pastes to Mac PAGES and Facebook. It's the paste to Twitter that does "Title" instead of "url". So obviously a Firefox-Twitter problem.

Variation of problem: I tried "Copy" from Firefox Bookmark Subemnu, then went over to Twitter on Chrome, and the "Paste" to Twitter on Chrome also results in a paste of Title instead of url. I tried "Copy" from Chrome Bookmark Submenu, then paste into Twitter on Chrome, and the "Paste" correctly pastes the url. This points to a mis-programming of the Firefox "Copy" function in the bookmark submenu.

Asked by TNT666 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

faulty Firefox

Multiple issues for past few weeks and no contributor has found an answer. Tabs aren't saved on shut-down even though setting say to stay open Desktop icons are great… (read more)

Multiple issues for past few weeks and no contributor has found an answer. Tabs aren't saved on shut-down even though setting say to stay open Desktop icons are greatly enlarged. Another download of Firefox made no changes. Can't download a different browser. Some online sights don't load properly. NO error messages eve appear. This is what I'm aware of. HELP

Asked by daisies.d 5 months ago

Last reply by AzZA 5 months ago

Reinstalled browser, lost all saved data

Hi, Firefox started crashing repeatedly today. I uninstalled it using CleanMyMac and reinstalled it again trusting that my saved account would recover all the saved data,… (read more)

Hi, Firefox started crashing repeatedly today. I uninstalled it using CleanMyMac and reinstalled it again trusting that my saved account would recover all the saved data, bookmarks, logins, extensions etc. Well...all is lost. Is there a way to recover at least the bookmarks? Or should I prepare myself to say goodbye to years of research:/

Asked by uzuvrem 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

"No AutoFill Enabled Database" tooltip

Is there any way to hide/disable the "No AutoFill Enabled Databases" tooltip shown on every login form. I don't know why FF needs to show this tooltip everytime I login t… (read more)

Is there any way to hide/disable the "No AutoFill Enabled Databases" tooltip shown on every login form. I don't know why FF needs to show this tooltip everytime I login to a site, when I've got AutoFill disabled.

In my settings all "Logins and Passwords" and "Forms and Autofill" settings are currently disabled as I don't use browsers to save these.

Thanks

Asked by think.different 5 months ago

Last reply by cor-el 5 months ago

firefox wants to use the system keychain"import private key" in your keychain Mac M1

Hello team, I tried to open one web page where I need a certificate, and Firefox asked for the primary key, so I enter it. However, firefox gives me this message "Firef… (read more)

Hello team,

I tried to open one web page where I need a certificate, and Firefox asked for the primary key, so I enter it. However, firefox gives me this message "Firefox wants to use the system keychain"import private key" in your keychain"

Troubleshooting has been done 1. Clear all cookies 2. get the option in help for troubleshooting Mode 3. More troubleshooting information and delete cache 4. Reset the laptop 5. Check the keychain if I have Firefox there, however, I did not find it

Could please help me with that? The issue is not resolved with all the above step

Regards,

Asked by yasmi.gonzalez 5 months ago

Last reply by Dropa 5 months ago

Blank unclickable bar on top of tabs bar in full screen

There is a blank bar on top of the tabs bar in full screen. It sits there at all times. This wasn't here a few days ago. Could this be a bug on the latest update of Firef… (read more)

There is a blank bar on top of the tabs bar in full screen. It sits there at all times. This wasn't here a few days ago. Could this be a bug on the latest update of Firefox? I'm using Macbook Air 2017.

Asked by kyrareyesmacariola 5 months ago

Last reply by TyDraniu 5 months ago

Math symbols showing up as squares

On various websites, only on firefox, *some* of the math symbols appear as squares. As a mathematician, this is quite annoying and now I have to switch browsers until I g… (read more)

On various websites, only on firefox, *some* of the math symbols appear as squares. As a mathematician, this is quite annoying and now I have to switch browsers until I get a fix. Please help!

Asked by cheynejmiller 5 months ago

Last reply by cor-el 5 months ago