Showing questions tagged: Show all questions
  • Archived

Pinning Extensions

Hi, there are certain extensions which will not pin to the toolbar, including (for example) google translate. I have tried refreshing, clearing the cache, deleting and re… (read more)

Hi, there are certain extensions which will not pin to the toolbar, including (for example) google translate. I have tried refreshing, clearing the cache, deleting and reloading, all to no avail.

Asked by Bill 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Firefox Developer Edition

I just updated my Firefox Developer edition and it completely deleted every add on and customization I had on my browser. Same for Firefox for iOS. I have an "Old Firefox… (read more)

I just updated my Firefox Developer edition and it completely deleted every add on and customization I had on my browser. Same for Firefox for iOS.

I have an "Old Firefox Data" folder on my desktop but I have no real way to make it work with the newly downloaded and overwritten new browser.

Am I the only person who's really sad about this?

Also, on the iOS browser I'm no longer able to create a BLANK PAGE as a start page for BOTH HOME AND NEW TAB.

How do I create that? There's no option in the dropdown on the mobile settings. And it does not allow me to type in about:blank and then select in the mobile settings. It just stays red and then disappears when I try to do it again.

Why did you rearrange the furniture so HARD?????

Thank you, Still reinstalling all my add ons after 2 days, Jean

Asked by cherrybombc2 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

I PAID TO DOWNLOAD MP3s AND NOW SINCE THE LAST UPDATE TO FIREFOX, THE MP3 DOWNLOAD IS GONE.

ROLLBACK THE LAST UPDATE THAT ERASED THE MP3 DOWNLOAD BUTTON THAT I PAID FOR BECAUSE NOW IT IS GONE...THAT IS A RIP-OFF....I SHOULD GO TO RIP-OFF REPORT DOT COM AND REPOR… (read more)

ROLLBACK THE LAST UPDATE THAT ERASED THE MP3 DOWNLOAD BUTTON THAT I PAID FOR BECAUSE NOW IT IS GONE...THAT IS A RIP-OFF....I SHOULD GO TO RIP-OFF REPORT DOT COM AND REPORT THIS...I CANNOT BELIEVE THAT I PAID FOR AN ADDON AND FIREFOX KEEPS PUSHING AND PUSHING TO DOWNLOAD UPDATES TO THE BROWSER AND FOR WHAT?! FOR MY PAID SUBSCRIPTION TO DISAPPEAR? THIS IS AN OUTRAGE!! TALK ABOUT THE ICING ON THE INFLATION CAKE!!

Asked by submarelime76 8 months ago

Last reply by EventHorizon 8 months ago

  • Archived

A deceptive site no way Im in google my Business someone is reporting it fraugently

hello My site has no 3rd party ads and I'm not going to have ads only the Business and news nothing else someone is Jealous or Vindictive for reporting all my websites My… (read more)

hello My site has no 3rd party ads and I'm not going to have ads only the Business and news nothing else someone is Jealous or Vindictive for reporting all my websites

My website and I don't have 3 party ads working with google

Asked by ZarMan 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Run firefox from cron

Hello, I’m using firefox-dev under debian linux and since last updates my cron script that was supposed to open a certain url in firefox at a regular schedule stopped wor… (read more)

Hello,

I’m using firefox-dev under debian linux and since last updates my cron script that was supposed to open a certain url in firefox at a regular schedule stopped working.

I do export DISPLAY=:0 than run firefox $url and all was fine previously but now I always received a message : “Firefox is already running, but is not responding. To use Firefox, you must first close the existing Firefox process, restart your device, or use a different profile.”

You can easily reproduce by running : sudo -u $(whoami) /path/to/firefox-dev/firefox https://www.google.com

Can somebody explain what is checked by firefox and why it consider it is not responding instead of just open my url in a new tab ?

Asked by ecornely 8 months ago

Last reply by pj11 7 months ago

  • Archived

Unable to access "my social security account" on ssa.gov Of course ssa support claims Mozilla Firefox Browser is issue 202110211333

Unable to access "my social security account" on ssa.gov. Of course ssa phone support (and every other website i have issues with) claims Mozilla Firefox Browser is the i… (read more)

Unable to access "my social security account" on ssa.gov. Of course ssa phone support (and every other website i have issues with) claims Mozilla Firefox Browser is the issue 202110211333

It's been over 2 months I have been attempting contact with them by phone, email, online. I have cleared cache, updated browser, etc. Please assist.

Gratitude's in advance!

fyi: image upload keeps cycling....sending without images.

Asked by Jerlynn 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Strance behaviours when loading a page when connection is slow

Sometimes when loading a page, and the page is slow to respond, I will see a strange situation: The page is totally blank (the F12 tool does not display page content). Th… (read more)

Sometimes when loading a page, and the page is slow to respond, I will see a strange situation: The page is totally blank (the F12 tool does not display page content). The refresh button is gray (disabled), or sometimes although the refresh button enabled, the url textbox is "about:blank", which means I cannot actually reload the page I want to read. I have to re-navigate to the page through the link in the previous link. I'm not sure whether I got across. I hope the issue can be fixed.

Asked by SolidBlock 8 months ago

Last reply by jonzn4SUSE 3 months ago

  • Archived

websites will not open with Firefox

I deal with www.vistaprint.co.uk The website opens, but I am unable to log in as the page freezes. I phoned Vistaprint and they told me never to use Firefox as it has pro… (read more)

I deal with www.vistaprint.co.uk The website opens, but I am unable to log in as the page freezes. I phoned Vistaprint and they told me never to use Firefox as it has problems, but to use Chrome. www.vistaprint.co.uk works normally with both Chrome and Windows Edge, but I prefer Firefox. Why do sites not work properly with my preferred browser - Firefox?

Asked by Roy 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

New computer, which firefox is best for it

So I just bought a new HP laptop. It has 2 Terabytes and 8 GB of Ram. Basically I want the firefox version that is the MOST stable BUT also has the newest shit. Like i w… (read more)

So I just bought a new HP laptop. It has 2 Terabytes and 8 GB of Ram. Basically I want the firefox version that is the MOST stable BUT also has the newest shit. Like i want the Beta programs but i dont want the beta bugs..... So basically i dont know if yall could help me out at all. should i gert the

Asked by Nathan 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

I cannot see any of my synced data.

I formatted my computer and then when I had to login to my Firefox Browser. It was not taking any of my old passwords. So, I had to reset my Firefox Sign In password. Aft… (read more)

I formatted my computer and then when I had to login to my Firefox Browser. It was not taking any of my old passwords. So, I had to reset my Firefox Sign In password. After the password was reset and sign in. I couldn't find any of my previously synced bookmarks. The synced bookmarks are extremely important for me. I need them back. Kindly suggest and show some way to get them back. Please help. Please Please,

what can i do to restore my synced data.??

Asked by minasamir113 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Preference API by Firefox

Hi Mozilla Firefox Team, As my project is using indexDB, it doesn't load in Firefox Private Mode. Can you help me on how I can access & change "dom.indexedDB.privateB… (read more)

Hi Mozilla Firefox Team,

As my project is using indexDB, it doesn't load in Firefox Private Mode. Can you help me on how I can access & change "dom.indexedDB.privateBrowsing.enabled" config value from JavaScript code. Before there use to be a Preference API by Firefox, but now when I go to that link it displays 'page not found'

Asked by Cypher.Vx 7 months ago

Last reply by cor-el 7 months ago

  • Archived

outlook not working on 94?

Microsoft Outlook is not loading on Firefox since I updated to version 94 (Win 10) today. I can launch other apps from Office.com (OneDrive, OneNote, SharePoint, etc.) b… (read more)

Microsoft Outlook is not loading on Firefox since I updated to version 94 (Win 10) today. I can launch other apps from Office.com (OneDrive, OneNote, SharePoint, etc.) but not Outlook. It is coming up as a blank screen.

Any ideas?

Asked by johnthehvacguy 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

problem with accessing a couple of web sites including aaa.com Want to update Firefox browser

I would like to do an update of Firefox Browser. I've been unable to log in to websites, such as my bank, for which I have been able to access. Strange but I could log … (read more)

I would like to do an update of Firefox Browser. I've been unable to log in to websites, such as my bank, for which I have been able to access. Strange but I could log in, then for about a week I couldn't log in to bank site via my Icon shortcut. Then it began working again under the original icon. I was forced to use google during this time, which has worked. I prefer Firefox, because of more privacy. Again today, I was unable to access aaa.com, I was able to sign on via my iphone 8. Then I tried Google sign on, again it worked. This problem is intermittent. I thought I'd make sure Firefox Browser was updated. I have windows 7 on this computer. The browser update seemed to start then just hang.

Asked by abmdavis 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Can't load and sign in to Yahoo email on Firefox

My Yahoo email account timed out and did its usual auto-logout. Now I can't sign back in. When I pt in user name and password it goes back to logout and sign in in an end… (read more)

My Yahoo email account timed out and did its usual auto-logout. Now I can't sign back in. When I pt in user name and password it goes back to logout and sign in in an endless loop

Asked by j.degarmo 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

Dropdowns on Google not working

Just as was reported https://support.mozilla.org/en-US/que.../1313461 here, when I went to Google today, none of the famous "People also ask" dropdowns would work. Neith… (read more)

Just as was reported https://support.mozilla.org/en-US/que.../1313461 here, when I went to Google today, none of the famous "People also ask" dropdowns would work. Neither would any of Google's custom javascript widglets (I made that term up. They are likely Angular apps). This behavior also happened with some of the controls on my online bank's pages. This behavior is not present in Edge.

This is a new computer to me, and once recently, I lost control of some of Firefox's own menu items (I could scroll to items on the 3-bar menu, but not click some of them). Don't know if the two problems are related. The only thing that fixed that issue was to re-install Firefox.

I'm currently on Win 10, FF 94.0 (64 bit). I have tried all the standard advice: clearing cookies and cache, starting in troubleshooting mode, refreshing Firefox, and fiddling with performance settings (am I right that turning on and off hardware acceleration is no longer an option?).

Since I did try troubleshooting mode, I don't think this is caused by an extension, but who knows...is it possible for an extension to break FF, then have the broken behavior continue even after refresh? I'd really like to figure this out so I don't have to re-install the program every time this occurs.

Thanks for any help! -Josh

Asked by joshdewinter 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

Trend Micro Toolbar - Is Missing from Firefox Versions 93.0 and 94.0

Unable to install Trend Micro Toolbar extension for Firefox  v. 93.0 & v. 94.0 Encountering being redirected to " Oops! We cannot find that page" when the user clicke… (read more)

Unable to install Trend Micro Toolbar extension for Firefox  v. 93.0 & v. 94.0 Encountering being redirected to " Oops! We cannot find that page" when the user clicked "Install Firefox toolbar"...

I have also reported this to Trend Micro and there reply was;

"This is XXXXXX from Trend Micro Consumer Support.

I understand that you want to install the Trend Micro Toolbar on your Firefox Browser. Let me help you with this.

As per our Expert Engineers, Currently, the Trend Micro toolbar for Firefox is still under maintenance. You may encounter being redirected to " Oops! We cannot find that page" when the user clicked "Install Firefox toolbar" They have advised customers to use a different browser temporarily. We are already coordinating with Mozilla Firefox to make it available as soon as possible."

Asked by Golden Ratio 7 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Archived

Even though I had firefox, I always opened with Yahoo. Somehow changing the background color (it was a 'pop up' of Firefox), made firefox my default search engine page

I know this is hackneyed, but long ago, my ex husband set up my computer with Firefox, but it would - per my request, open with Yahoo, which is my default search engine. … (read more)

I know this is hackneyed, but long ago, my ex husband set up my computer with Firefox, but it would - per my request, open with Yahoo, which is my default search engine. Occasionally, options pop up from Firefox, like today, it was to set the background color, and in the process is made Firefox my default everything.

Asked by danahermary 7 months ago

Last reply by FredMcD 7 months ago