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DOWNLOAD HELPER

I have the same problems as several others. Bought a new computer and cant get download helper to pin to pin to the toolbar. Have tried hitting the puzzle piece and fin… (read more)

I have the same problems as several others. Bought a new computer and cant get download helper to pin to pin to the toolbar. Have tried hitting the puzzle piece and finding the tab after that for extensions but still cant find how to pin it as it does not give me that option.

Asked by gdfthr 5 months ago

Last reply by James 5 months ago

Who has my email address?

I use Firefox for all of my internet activities. I have a new email address. Can Firefox give me a list of all websites that have my old email address? … (read more)

I use Firefox for all of my internet activities.

I have a new email address.

Can Firefox give me a list of all websites that have my old email address?

Asked by gcotterl 5 months ago

Last reply by Paul 5 months ago

PR_CONNECT_RESET_ERROR

I am trying to access the link "https://www.sorn.service.gov.uk/". This is the address of a click through from the webpage "https://www.gov.uk/make-a-sorn". I keep getti… (read more)

I am trying to access the link "https://www.sorn.service.gov.uk/". This is the address of a click through from the webpage "https://www.gov.uk/make-a-sorn".

I keep getting this error:

"Secure Connection Failed

An error occurred during a connection to www.sorn.service.gov.uk. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…"

I am on Windows 10 Pro 22H2 19045.5011, using Firefox 132 (64-bit), not running Kaspersky, I do have AdGuard (7.19.0 (4853) (CL 1.16.44, DL 2.5.41 )) and Malwarebytes (4.6.17.334) on my system along with their browser adons. I have attached some screenshots, hope they are useful.

Please help.

Asked by sujoykdas 5 months ago

Last reply by jonzn4SUSE 5 months ago

Reinstalled Fiefox Browser

HELP !!! I received an error notification "platform not compatible" . I reinstalled browser as recommended I lost all history , bookmarks and passwords. How can … (read more)

HELP !!! I received an error notification "platform not compatible" . I reinstalled browser as recommended I lost all history , bookmarks and passwords. How can I recover lost information ?????? Please Help !!

Asked by ujmi 5 months ago

Last reply by TyDraniu 5 months ago

Don't enable HTTPS-Only Mode

I have "Don't enable HTTPS-Only Mode" selected and still cannot connect to local sites. Example http://192.168.1.81 is chnaged to https://192.168.1.81 and rrecive cannot… (read more)

I have "Don't enable HTTPS-Only Mode" selected and still cannot connect to local sites. Example http://192.168.1.81 is chnaged to https://192.168.1.81 and rrecive cannot connect message.

This problem started after you last week after an update.

Asked by mark584 5 months ago

Last reply by timmyh13 1 month ago

Mozilla VPN

Does the Mozilla VPN have an easy to use "on" "off" switch? I want better access to streaming services But I also want to browse and easily log in to banking, health, … (read more)

Does the Mozilla VPN have an easy to use "on" "off" switch? I want better access to streaming services

But I also want to browse and easily log in to banking, health, and financial sites where i have accounts that are protected by recognizing my current IP address to allow me access to my accounts.

From reading information about the numerous VPN providers, it seems like having a VPN might make it difficult to log in to financial, medical record sites etc.

Asked by mdc 5 months ago

Last reply by TyDraniu 5 months ago

Can't play YouTube "shorts" on FF 132.0 (64-bit) Windows 11, but Chrome plays them fine

I switched to using Firefox about six weeks ago, from Chrome. At first, it all worked perfectly. Now, I have a 100% reproducable problem: YouTube "short" videos never pla… (read more)

I switched to using Firefox about six weeks ago, from Chrome. At first, it all worked perfectly. Now, I have a 100% reproducable problem: YouTube "short" videos never play. It will display the video player in the proper aspect ratio, and displays the overlayed text from the video's thumbnail and other meta data, but the actual playing of the video fails with a message typically like:

An error occurred. Please try again later. (Playback ID: C8SVj-KCLVM2m_DW)

Windows 11, current patched. on serious Core I9 system with 32 GB of ram, fast video card, etc.

Regular YouTube videos display perfectly. Using Google Chrome browser works perfectly.

The help message talks about clearing cache, but I can't seem to find that. I can see how to delete site-specific cookies and data. I really don't want to clear all cookies for all sites.

Asked by pat22043 5 months ago

Last reply by jonzn4SUSE 5 months ago

Running NASA'S EYES app on Firefox

I've just downloaded the NASA'S EYES app to my Win11 system. My default browser is Firefox, with NoScript, ABP and Ghostery installed (yeah, that's probably overkill). W… (read more)

I've just downloaded the NASA'S EYES app to my Win11 system. My default browser is Firefox, with NoScript, ABP and Ghostery installed (yeah, that's probably overkill). When I attempt to launch the NASA app, it wakes up just enough to look for updates, shows me a startup panel, then that panel disappears. I gather there's supposed to be some sort of behind-the scenes linkage that's not working. How can I fix that? Do I need to shut down the add-ins?

Asked by rolcott 5 months ago

Last reply by markwarner22 5 months ago

Mozilla now blocks a website that it previously allowed, has the padlock icon in bar showing as not secure

https//www.modelprices.com is a pricing database for models, trains cars etc. It does not require passwords. Yet Firefox in a recent update has now deemed it insecure and… (read more)

https//www.modelprices.com is a pricing database for models, trains cars etc. It does not require passwords. Yet Firefox in a recent update has now deemed it insecure and I cannot see how to fix this, despite clicking on the task bar padlock item and looking at the drop down items. This is most annoying. Can you please assist? Thank you.

Asked by allancgrant 5 months ago

Last reply by ThePillenwerfer 5 months ago

Tik Tok Error

When I use Tik Tok in this browser , it's too late . Can you help me how can I fix it . I need to use my Tik Tok accounts cuz it's my business . I hope you will understa… (read more)

When I use Tik Tok in this browser , it's too late . Can you help me how can I fix it . I need to use my Tik Tok accounts cuz it's my business . I hope you will understand me and help me . If you don't mind , plz check my firefox account . Plz hurry up ! Although I have Google chrome , I use this browser cuz it's more easy to use . Don't distrubit to me . If you have time , plz check your browser or my account and give me some advices how to fixt it. Have a nice day all my friends .

Asked by zayarminnlatt155199 5 months ago

Last reply by markwarner22 5 months ago

Accounts/password entries don't show up in Firefox's password manager

Hi! I'm running Linux Mint right now, but this also happened on Windows, I copied the profile from Windows so I suspect that is likely why. When I go to about:logins, I … (read more)

Hi! I'm running Linux Mint right now, but this also happened on Windows, I copied the profile from Windows so I suspect that is likely why.

When I go to about:logins, I see none of the accounts listed. Even when I input a search in the search box, nothing. I don't know what could be causing this. See attached screenshots. Don't worry, there's no concern of leaking account details, because they aren't showing up.

Asked by Dvallin 5 months ago

Last reply by cor-el 5 months ago

download quota

i am trying to download files but they keep stopping the loading and i have to re download them because the option of retry is not available now i try again it says i can… (read more)

i am trying to download files but they keep stopping the loading and i have to re download them because the option of retry is not available now i try again it says i cannot perform the download because it exceeds but i cannot wait because firefox was the only browser could download the files because google does not even tell it's zipping the file please i need a solutiion and quick

Asked by Salma Seyam 5 months ago

Last reply by James 5 months ago

Command + Number not properly switching tabs.

MacBook Pro (2021) M1 Pro MacOS: 14.5 Firefox: 132.0 (aarch64) Hello, I'm having this issue where when I go to "Command+#" it won't switch to the selected tab. When I ju… (read more)

MacBook Pro (2021) M1 Pro MacOS: 14.5 Firefox: 132.0 (aarch64)

Hello, I'm having this issue where when I go to "Command+#" it won't switch to the selected tab. When I just have a couple tabs open it's fine, but typically after 3 or more tabs are open I can't "Command+#" anymore. It works fine on my Windows machine, tried uninstalling, updating, checking extensions. Any thoughts?

Asked by Max Perez 5 months ago

Last reply by markwarner22 5 months ago

Trying to insert a file from current explorer file document to a online web page for a doctor but instead see old Explorer data and message that shows 'Firefox symbol with note file upload'.

I'm having trouble with the current file Explorer being overlayed with a old file Explorer and a comment 'firefox symbol and word "file upload". This is happening while I… (read more)

I'm having trouble with the current file Explorer being overlayed with a old file Explorer and a comment 'firefox symbol and word "file upload". This is happening while I'm trying to insert a document file into a online web page for a doctor. When I click the insert button on page that is when the Explorer is failing as noted above. Can someone help (send me a message on my e-mail *Email removed for privacy*@gmail.com if you can help/or update the help screen) Thanks Perry

Asked by frogbadhairday 5 months ago

Last reply by cor-el 5 months ago

Twitch failed to load module

Hello there. Over the past few days iv had some problems while using twitch.tv . Im not able to use the chat because it says "failed to load module" . At first i assumed… (read more)

Hello there. Over the past few days iv had some problems while using twitch.tv . Im not able to use the chat because it says "failed to load module" .

At first i assumed this was twitch, so i tried chrome but its fine completely fine, there's no failed to load module error


I then deleted my cookies and cache but the error still persists. Its also fine when using the private/incognito mode.

Im on the latest version as well

Asked by michaelleo420 5 months ago

Last reply by jonzn4SUSE 5 months ago

Firefox Crashing Frequently

Recently Firefox has been randomly crashing the past 3 weeks multiple times, Is anyone else having this odd issue ? I'll be watching a stream or youtube video and ba… (read more)

Recently Firefox has been randomly crashing the past 3 weeks multiple times, Is anyone else having this odd issue ? I'll be watching a stream or youtube video and bam out of no where the Browser goes black for like 20 or 30 seconds then crashes. I sent in about 3 crash reports and wondering if the Firefox team is aware of this issue.

Asked by samarigil66 5 months ago

Last reply by TyDraniu 4 months ago

Google Nest Signin

I use Firefox as my primary browser. I have always been able to sign in with Google Nest without any problem. I always entered my user name and then my password and I wou… (read more)

I use Firefox as my primary browser. I have always been able to sign in with Google Nest without any problem. I always entered my user name and then my password and I would be logged into my Nest account.

But now I click on my Google account (https://home.nest.com/login/) and then I click on Nest/Sign in/Sign in with Google. Then I just loop around between the two Google pages.

This started a few days ago. I can't figure it out so now I use Chrome or Safari. But I'd much rather use Firefox. Any ideas? Any help is very much appreciated.

Thanks, John

Asked by tzk3jk 5 months ago

Last reply by tammymcminn 3 months ago