Firefox Support Forum

Hi everyone,

Thanks a lot for taking time reading this! :)

I have the following problem with my firefox on Kubuntu 20.04 on my laptop: since a couple of weeks, firefox opens normaly after rebooting, remembered all tabs and my firefox account etc., but it's just not loading anything. I can still type in a web adress or something in the search, I can also still select the drop-down menu on the right ("Open menu") and select e.g. "Settings", but nothing happens afterwords. Same problem for all websites. Some of the main buttons are also not functional (refresh, back/forward). I attached a screenshot from the "empty" firefox (but not sure if that's of any help anyways ;) ).

I tested a couple of things so far, nothing helped:

1) Internet is working, I tested ping, apt is working as well as a differnt browser I installed now).

2) I reinstalled firefox completely by running the following commands:

      sudo apt update
      sudo apt purge firefox // sudo apt --purge autoremove firefox
      sudo rm -rf .mozilla
      reboot
      sudo apt update
      sudo apt install firefox

      (Since I removed the profile folder, the standard tab and bookmarks open/show after starting firefox now, as expeced. I'm also not longer logged in.)

3) By starting firefox via the console, no error messages were shown

4) I created a second ubuntu unser profile, to test if firefox would work there: it doesn't

5) Since I have a dualboot with Win10/Kubuntu 20.04, I started Windows and tested firefox there: it is working as usual.

6) I also obviously tried to google this problem, but either I put the wrong keywords in or this problem is pretty unique/new?

If you need any further information on my system, I'm happy to provide them! Thanks a lot for any recommendations and further ideas, what to do! I'm pretty much desperate for a solution by now, as during home office a not well working system is a pain! ;)

Thanks and stay safe, Katrin

Hallo,

My previous thread was archived, but further regression has occurred so I'll bring it up here again as feature requests are down. I'm still using 56 one reason being that there are separate control options for the start page and the home page. I like to start with a blank page, but have the home button available for my #1 destination. The current version of firefox combines start and home pages, thus taking away my options to separate these elements. For a while it wasn't in the GUI, but you could fix it in the about:config (which was my previous "solution"), but with the latest updates this has been removed as well.

How do I get separate start and home pages? If I could assign a value to the home icon that didn't affect the start page, that would work too.

         Tak!

When I click the three dots in the address bar to open the page actions, I am not able to see any options it shows an empty box. It started happening recently. My version is 84.0.

Thanks in advance for helping out.

Ps. I have attached the screenshot of what exactly is happening.

Sir/Ma'am,

My system is a standard install, and when I open Firefox, click Help, About Firefox, and then click the linked word (Mozilla) "Firefox is designed by Mozilla" it takes me to "www firefox com cn" ?

Is the version of Firefox in the Linux repositories the China version with an American facelift?

I know you all do not have command and control of this, but I thought someone should be aware that the default Firefox browser for Linux installs seems to be the CCP Firefox and not American version. With all the CISA activity, it might be something to look into.

Kernel: 5.4.0-70-generic x86_64 GCC v: 9.3.0 Desktop: Cinnamon 4.6.7 Distro: Linux Mint 20 Ulyana Base: Ubuntu 20.04 focal

Firefox for Linux Mint: 87.0 (64-bit)

Hi,

searching for bookmarks (with sidebar) is no problem. There are several cases where I look, if something or similar had been bookmarked already. With this I want to avoid doubling/tripling/'moreling' bookmarks. But if I find something already bookmarked, I do not know in my about 1000 bookmarks where the bookmark is located. I tried to show properties of the found bookmark but it does not tell where it is placed. So I would have to look manually about 100 folders to find where the bookmark is located.

The most easy solution I think, would be indicating the place of the bookmark when showing settings of bookmark. On hovering over the found bookmark in a third line of popup could be told the location of this bookmark and would be visually more pleasant I think.

Else I have to put the bookmark doubled in a more visible location and delete the bookmark found by search. This workaround works but is not intuitive and bothersome (and costs much more time).

As this solution would be easy to implement, I hope, this can be implemented 'soon'. I think, this would help many others, too. (At least I heard from several others in my environment, that they miss such a thing.)

Not forgetting, thanks for the great browser, Niels

a similar problem in a browser installed with apt (but when running in safe mode, there is no problem, and manually disabling extensions and cleaning / refreshing firefox, does not help). When installing via snap, there is no such thing, but it does not suit me for work, since there is a problem with profiles.

I would be very grateful for your help in solving this problem.

Details: Имя Firefox Версия 87.0 ID сборки 20210318103112 ID дистрибутива canonical User Agent Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:87.0) Gecko/20100101 Firefox/87.0 ОС Linux 5.8.0-48-generic #54~20.04.1-Ubuntu SMP Sat Mar 20 13:40:25 UTC 2021

I downloaded firefox developer edition from: https://www.mozilla.org/en-US/firefox/developer/ But almost every 5-6 days it shows a prompt saying firefox have an update, download it from website we will help you install it. It's inefficient and time consuming to manually download and setup firefox after every update.

Hello, how can I get similar functionality to "New tabs" as I have for "Homepage and new windows"? Because right now all I can do is either choose to open Firefox's home page or a blank page, but I would like to be able to open my custom sites just as I do for "Homepage and new windows".

Firefox version 87.0

I have three FF profiles on my Linux Mint 19.3 system (work, not-work and one for e-tail). Somehow the problem only appeared after I added that last one. All profiles have the same syntax; I checked the files. Neither one is set to be the dominant one. Typically, I don't use more than one at a time.

I also use Claws mail. Whenever I get any mail with a link I want to check out, I just used to click on that link and it opened in a new tab in the FF browser profile that was currently open. Similarly, whenever I wanted to see the HTML version of a mail, I right-clicked on the html-icon and chose open. Again, it picked the open browser.

Now, though, whenever I pick either one of those options above, I get the "Choose User Profile" box. If I pick the profile that is currently open, I get an error telling me that it's already running.

Since I mostly read email when I use the no-work FF profile, I tried to add "firefox -P NotWork -no-remote --class NotWorkProfile" but that also resulted in the choose user profile box to open.

My current work-around is to copy the link and open it in a new tab, or pull the whole mail into the tab to see the HTML version. Quite annoying.

Is there any way to get it to ignore all other profiles but the currently open one? Thank you for anyone who has an idea. Let me know if there's anything else I may add to explain the situation.

[My apologies if this isn't the right forum; I'm also attempting to ask this question in the Linux Mint and Claws forums, if those exist.]

Hello, I would like to close all Firefox windows (to free up RAM) and then be able to restore all windows with their tabs without leaving the session. Is it possible ? Thanks.

Firefox 87.0 Kubuntu 20.04.2 LTS

After installing Ubuntu 20.04 LTS Clicking on Firefox or Thunderbird it hangs the computer and have to switch off the computer on main switch. Reinstall Mozilla once but no difference still hangs Ubuntu. Need help on this one Thank you

I have reinstalled the OS on my lap top and after a successful login to my account I am unable to sync everything from the account. The logs can be found in: https://controlc.com/8afabe84

I have the same account set on two different devices (My desktop PC and my android phone, this device I am trying to sync is the third one) and both those device were synced long time ago.

I tried with another profile which I am using for my work related stuff, still no success. First I tried syncing on Ubuntu 20.10 and then installed on Ubuntu 20.04(currently) but it is without success.

I need to sync to this device the bookmarks, extensions, saved logins, etc... Currently I do not have my other PC to export this stuff, please help.

Some of the thing in the logs:

1618133031444 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.js:62:5) JS Stack trace: LockException@util.js:62:5 throwLockException@util.js:148:11 WrappedLock@util.js:162:15 WrappedCatch@util.js:133:27 login@service.js:1049:66 sync/<@service.js:1327:26 WrappedCatch@util.js:133:27 sync@service.js:1335:7

1618133047237 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/167262145/info/collections failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1618133047237 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1618133047238 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1618133047238 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1618133047238 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1618133047238 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1618133047238 Sync.ErrorHandler ERROR Sync encountered a login error 1618133047239 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1618133047241 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1618133047242 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1038:15) JS Stack trace: onNotify@service.js:1038:15 1618133047242 Sync.Service DEBUG Not syncing: login returned false.

Hello everybody,

There are more and more websites that have functions that no longer work with Firefox and force me to use Chromium instead. Do you if there is any chance that an upcoming release will put everything right?

Thank you in advance Virginie

[[This old answer|https://support.mozilla.org/en-US/questions/1219521]] describes on how to get it back .. though for me there is no "Add to Address Bar" button.

Using Firefox 78.9.0esr (64-bit) (Default firefox from debian bullseye)

My ISP is Plusnet. When I try to access their website using Firefox browser I get the following error:

=====

Secure Connection Failed

An error occurred during a connection to webmail.plus.net. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

=======

I have reported the problem to Plusnet but they say 'not our problem'. Their reason being that the problem does not occur using Google Chrome.

Can you help please?

Ever since I signed up for Firefox sync, I have been berated with emails from them asking me to sync more devices. I really do not want to receive marketing emails from Mozilla and there is no unsubscribe button in the email. How can I stop these emails?

In new version of Firefox I can't get the view pocket list button under the bookmarks. The changelog of the new version says that this function was removed because it has other access point. How can I get access point to view pocket list now?

Today I updated my Firefox Developer Edition to version 89.0b2 and now I just can not look at this browser anymore, "Inspired new tab design" is taking too much space and now became largest and at the same time least information-dense panel in my entire desktop! I searched around the web for a bit in hopes that I will find a theme or an add-on that will revert this particular change but no luck. I really want to revert to old UI look (at least tabs bar), there should be default theme or option to get back to old style. After some investigation I found userChrome.css but don't really want to install it (maybe this is actually the way of doing this kind of styling). Please help me revert UI design to old one.