Firefox Community Forum

I have suddenly lost internet access using my Firefox browser. Have been using it for years, and as a senior, non-techie, I don't know what to do. I would like to have a live person talk me through what to do. I am using a Mac BookAir macOSMonterey 12.7.6

Marilyn [edited email from community support forum]

I have a Microsoft Surface Pro 8 with a Slim Pen 2. I do a lot of searching in google maps and have noticed that I can access google maps and can use pinch to decrease and expand the maps and if I open a street view I can use touch to move the field view around as it should be. The problem occurs is when I use my slim pen. Once I have used the slim pen to move a field or open a street view the touch capability stops working. I can still close the window and other things with the touch capability (system type functions), but within the browser it's disabled.

I have not noticed this occurring in any other web site or type. For example I can go to amazon and interchangeably use the pen and touch capability without issue.

I have tested this in Google Chrome and MS Edge and it does not disable the touch capability when I use the pen.

Anyone know what's needed to style the text color in *PDFviewer's highlighted "Find" results, AND make it readable?

It's easy changing PDFjs' highlighted background colors of "Find" results (Ctrl + F). Due to "textLayer" use in pdfjs, may not be easy to change text color for the same results (and be readable).

/** userContent.css **/ .pdfViewer .textLayer .highlight { background-color: rgb(239 15 255 / .3) !important; }

.pdfViewer .textLayer .highlight.selected { background-color: rgb(0 255 255 / .3) !important; }

Adding the property, "color: red !important;" to both rules creates a RED text layer in highlighted results (misaligned w/ original text).

I want to use this app, I accidentally deleted it but now after I downloaded it. It says I am unable to use because I have another apple account? Help Me be able to use it again.

The new Pop Up in Firefox that asks me to choose how to open the link I want tosend to share with a relative, or a friend is driving me crazy. I'm 82 years old, I'm legally blind now and this new POP UP has to be disabled or eliminated somehow. I've searched instructions on YouTube and triedd under Privacy & Security, Permissions and disabled PopUps BUT The new Pop Up in Firefox is till functioning. Please may I give you permissiontoremove it in my account!!!! Please could you do thatforme because I'vetried every suggesion ad I can'tseemto disableit or removeit. THank you for thekind attention you are giving to this matter, I do appreciateit. Sincerelyy, Patricia Haring [redacted] @gmail.com [redacted] @panix.com [redacted] - please call me if you require any furtherinfo or permission. Thank you so much!

/edited phone# and emails from public community support forum

Secure Connection Failed An error occurred during a connection to verifiedlinks.org. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR_RX_RECORD_TOO_LONG The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

The connection is that i clicked on what i would call an investment solicitation from an Outlook email i received from Eunice.io

There are a few clickable hot-links in my email that return same error code. They might be gathering a lot of digital data about me but otherwise i believe not 100% but 99% theyre safe THX,,, my email : [email removed]@LiVE.COM P.S. - if i input more than 255 characters in the "Please summarize your question in one sentence box : Please summarize your question in one sentence:" ,,, multiple attempts to correct that wont clear the error msg!!!,,, pass it on : )

I have albinism. Pure white backgrounds are not an annoyance – they cause physical eye pain and trigger migraines. Every time I visit support.mozilla.org or accounts.firefox.com, I am forced to endure #FFFFFF with no way to change it.

To anyone about to defend Mozilla blindly: this is about accessibility and eye pain, not brand loyalty, so do not silence me.

What Mozilla has done:

• Disabled extensions (Dark Reader, Stylus, Dark Mode) from modifying these pages – they are explicitly blocked by Mozilla's own Content Security Policy.
• Removed ui.systemUsesDarkTheme and layout.css.prefers-color-scheme.content-override from having any effect on these sites – they ignore prefers-color-scheme entirely.
• Left no about:config toggle to disable the forced light theme.

The only remaining workaround is a userContent.css hack with filter: invert(1) – which requires a visually impaired user to manually edit CSS files and restart the browser. That is not accessibility – that is hostility.

Security excuse – debunked:

• "We block extensions for security" – extensions are sandboxed. Blocking them on your own support pages is a deliberate policy choice, not a technical necessity.
• "We want a consistent brand appearance" – branding does not override accessibility. Forcing #FFFFFF on users with light sensitivity is a violation of basic inclusive design.
• "We respect prefers-color-scheme" – you do not. These two domains explicitly override it.
• "Users can just use Dark Reader" – you block it.

What I demand:

Make support.mozilla.org and accounts.firefox.com respect the system prefers-color-scheme media query. If you insist on light branding, add an official dark toggle in the site header – stored in a cookie or account preference. Stop blocking extensions from applying user‑chosen themes to your own sites. That is not security; it is control. You are a non‑profit that claims to value accessibility and user control. Your actions say otherwise. Fix these two domains. No CSS hacking should be required for basic vision safety.