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Can no longer log in to Coventry Building Society - but more than that...

The security sequence for log-in is supply of user-id and then password; that works fine; then a send unique code dialogue pops up and it leads to an error screen which I… (read more)

The security sequence for log-in is supply of user-id and then password; that works fine; then a send unique code dialogue pops up and it leads to an error screen which I am attaching. I have rung the number provided and they say they don't support Firefox; so that looks like end of Firefox use to me and goodbye (can't find a tearful emoji to insert).

Gotta say this kind of thing is happening quite frequently for me; mostly without a nice error screen like this one; last one I recall was hunting for car insurance; on the screen where it listed the billions of quotes to eager providers none of the links to click through for the quotes worked... and with this happeneing more frequently now you go... ohh it's firefox again isn't it... so you reluctantly fire up Google Chrome and of course it works OK.

So I'm kinda here with a broader outlook than just this specific problem; I really am on the verge of giving up with Firefox; it should just work shouldn't it; and it increasingly doesn't anymore; I don't want to get into an extended and convoluted dialogue to help you cure this issue; I'm simply perplexed that some really basic stuff doesn't work anymore; however; I've used Firefox for centuries so thought I should give you at least a chance so I could declare how I feel etc.

I am up for a dialogue over this and hoping this is an easy fix; but; as I say; I'm confused as to why, for me, Firefox just simply doesn't work well anymore; it just should and I shouldn't be here.

Asked by roger_comish 6 months ago

Answered by ThePillenwerfer 6 months ago

Requiring a passkey

Firefox now requires me to use a passkey to log in to YouTube. I don't have (or want) a passkey. My computer locks up solid, and I must reboot when I cancel the request f… (read more)

Firefox now requires me to use a passkey to log in to YouTube. I don't have (or want) a passkey. My computer locks up solid, and I must reboot when I cancel the request for a pass key. I have cleared the Firefox cache and cookies. Nothing seems to help.

Asked by Gary Hall 1 week ago

Last reply by Gary Hall 6 days ago

All passwords saved in Desktop Firefox browser have been lost and I have no idea why. Can I recover them?

A few weeks ago, I checked my passwords and logins tab only to find there was nothing there anymore. Completely blank. I must have had at least 50 logins saved there. I'm… (read more)

A few weeks ago, I checked my passwords and logins tab only to find there was nothing there anymore. Completely blank. I must have had at least 50 logins saved there. I'm not sure if there was an update around the time, but I believe I checked and saw there was. Has this happened to anyone else? Were you able to get them back? This is my wake up call to completely stop using the password manager feature of any browser ever. Totally disappointed

Asked by Moises Rodriguez Sosa 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

My saved passwords

Hi, Today, when I opened Firefox on my device, I saw my Firefox account had been logged out. Since, I did not remember my password, I clicked on "forget my password" and … (read more)

Hi, Today, when I opened Firefox on my device, I saw my Firefox account had been logged out. Since, I did not remember my password, I clicked on "forget my password" and chose a new password. But, unfortunately, all my saved passwords on Firefox account did not get recovered. Please help me to fix it. Thanks a lot.

Asked by rezaei_seresht 5 months ago

Last reply by markwarner22 5 months ago

Google 3rd party sign in feature.

As is known, Google likes to offer to sign in users on 3rd party sites. I have no interest in using Google to sign in to websites. How does it even know I'm there? It's … (read more)

As is known, Google likes to offer to sign in users on 3rd party sites. I have no interest in using Google to sign in to websites. How does it even know I'm there? It's following me around the web. I've tried in vain to find a way to turn this feature off. Does anybody know how to do it?

Asked by doug.edgar 4 months ago

Last reply by TyDraniu 4 months ago

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Error: Google reCAPTCHA verification failed, please try again later

Recently I have been getting this message and being blocked out of sign in ability at some sites after the last update. Error: Google reCAPTCHA verification failed, plea… (read more)

Recently I have been getting this message and being blocked out of sign in ability at some sites after the last update. Error: Google reCAPTCHA verification failed, please try again later

How do I get rid of this? Please be specific.

Asked by J Kas 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Primary Password

I am using a primary password. However the password is required when I open Firefox as well as for password protected websites I visit. Is there a way to not have to put… (read more)

I am using a primary password. However the password is required when I open Firefox as well as for password protected websites I visit. Is there a way to not have to put in the primary password every time I open Firefox? I feel duplicate protection is unnecessary and time consuming.

Thank you.

Asked by shirleyanncoulson 7 months ago

Last reply by cor-el 7 months ago

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Lost all saved password

Hi, I need to reinstall my windows, I forget my Firefox account and create a new one and lost all my saved password. Is there any way to retrieve it? I create Firefox acc… (read more)

Hi, I need to reinstall my windows, I forget my Firefox account and create a new one and lost all my saved password. Is there any way to retrieve it? I create Firefox account ofc to save the password, but if the account cannot save the password whats the point to create an account.

Asked by Adyatma Santosa 7 months ago

Last reply by cor-el 7 months ago

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  • Archived

can't log into Ring.com

I've had trouble with this in the past where logging into Ring won't let me get past my user name/email address. I can hit enter, reload the page, try using tab but nothi… (read more)

I've had trouble with this in the past where logging into Ring won't let me get past my user name/email address. I can hit enter, reload the page, try using tab but nothing works. Then for some unknown reason it will go forward to the password. But this time it just won't let me proceed no matter what I do, the continue option stays grayed out. I can sign on using Edge but I don't want to use Edge or even have a second browser open just so I can see my security camera. I want Firefox to work correctly.

Asked by vajaensch 7 months ago

Answered by vajaensch 7 months ago

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What exactly is encrypted by Primary Password?

Good afternoon, I have read in an article a statement that Primary Password encrypts all saved logins, therefore it is safer and recommended to use it. Well, I observed … (read more)

Good afternoon,

I have read in an article a statement that Primary Password encrypts all saved logins, therefore it is safer and recommended to use it. Well, I observed that it does not really matter if the password is set for the contents of logins.json, it does not change. What exactly is encrypted by Primary Password and how does it improve security?

I also tried to set the same password for different websites (I used a different mail tho) and the output in logins.json is different, which is even more confusing to me.

The output itself is kind of strange, the first part of it seems to be the same for almost all entries and looks like that: MEoEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwc.

Asked by cherryseemstolikeme 7 months ago

Answered by cor-el 7 months ago

  • Archived

Primary Password

I set my Primary Password, and when I open Firefox, the Password dialog opens asking for it. However, if I hit "Cancel", or just close the dialog box, lthe password is by… (read more)

I set my Primary Password, and when I open Firefox, the Password dialog opens asking for it. However, if I hit "Cancel", or just close the dialog box, lthe password is bypassed and Firefox opens as normal.

Asked by Sam G 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Gmail randomly refuses to accept cookies

I have multiple gmail accounts and I don't always have them open on every tab. For some reason, every few days at random, whenever I swap to a different gmail account I k… (read more)

I have multiple gmail accounts and I don't always have them open on every tab. For some reason, every few days at random, whenever I swap to a different gmail account I keep receiving the message.


"The page isn’t redirecting properly

An error occurred during a connection to mail.google.com.

This problem can sometimes be caused by disabling or refusing to accept cookies."


I double checked if my cookies are blocked, and they werent. I am currently on standard tracking protection. I have tried removing my cookies and history and they work temporarily, but then the issue happens again after a few days.

I don't think my extensions are causing the problem either unless Adnauseum is changing something? I don't have any scripts running from Tampermonkey either.

Please help, this is getting irritating having to delete my history and cookies over and over again.

Asked by Pyxlaria 7 months ago

Last reply by Pyxlaria 7 months ago

  • Archived

Firefox incompatibility With Websites

I like using Firefox but it is increasingly becoming incompatible with more and more websites. There is nothing wrong with the websites, I can login using Google Chrome j… (read more)

I like using Firefox but it is increasingly becoming incompatible with more and more websites. There is nothing wrong with the websites, I can login using Google Chrome just fine. Firefox simply won't allow me to login to certain websites that I was able to access using Firefox before. Anyone know why this is happening?

Asked by lmoore44052 7 months ago

Last reply by minstine 5 months ago

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  • Archived

Account Disconnected

I go through the process of signing into Firefox Sync, it sends the confirmation e-mail and i copy paste the code in, then it takes me to the mozilla accounts page and sh… (read more)

I go through the process of signing into Firefox Sync, it sends the confirmation e-mail and i copy paste the code in, then it takes me to the mozilla accounts page and shows me all the data about my account, but when i click on sync under settings, it says "account disconnected" if i click "sign in" the process repeats with the end result being "account disconnected"

Asked by kingsnake2019 7 months ago

Answered by kingsnake2019 7 months ago

  • Archived

Open Email

Had to give up using Firefox because I can't open CenturyLink Email. Being told login does not match, but when I use the login on another browser, works fine. It does no… (read more)

Had to give up using Firefox because I can't open CenturyLink Email. Being told login does not match, but when I use the login on another browser, works fine. It does no good to change password as it will only open one time and then goes back to login does not match. I miss Firefox browser but must get to my Email. Help if you can! Jack Jackson

Asked by ja2jacks 7 months ago

Last reply by hp32 7 months ago

  • Archived

Accidentally deleted password

I accidentally deleted a login username and password in my password list. Is there a way to recover that password? Many thanks in advance for any suggestions. … (read more)

I accidentally deleted a login username and password in my password list. Is there a way to recover that password?

Many thanks in advance for any suggestions.

Asked by rtthompson693 7 months ago

Last reply by TechHorse 7 months ago

  • Solved
  • Archived

not staying logged in

For whatever reason my request to stay logged in on certain sites is not work. Each time I close a browser or turn of my computer I have to log back in again. I have cle… (read more)

For whatever reason my request to stay logged in on certain sites is not work. Each time I close a browser or turn of my computer I have to log back in again. I have cleared the history and the cache and rebooted and it still does it.

Asked by Sandra Playle 6 months ago

Answered by Sandra Playle 6 months ago