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stop looping of animations and videos

I'd swear that I used to be able to click on an animation/video/gif to stop at looping, but I cannot stop this one by doing that: https://d2rdhxfof4qmbb.cloudfront.net/wp… (read more)

I'd swear that I used to be able to click on an animation/video/gif to stop at looping, but I cannot stop this one by doing that:

https://d2rdhxfof4qmbb.cloudfront.net/wp-content/uploads/20190129121540/facts-min.gif

It must've been one of those custom settings I had before I got the new computer and ran a clean install of firefox.

I have set media seamless looping to off in about:config, but I can't see what other preferences would relate to this.

Mac OS 12.0 Monterey, FF 94.0 beta

Asked by Foxfree99 9 months ago

Answered by cor-el 9 months ago

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I cannot see any of my synced data.

I formatted my computer and then when I had to login to my Firefox Browser. It was not taking any of my old passwords. So, I had to reset my Firefox Sign In password. Aft… (read more)

I formatted my computer and then when I had to login to my Firefox Browser. It was not taking any of my old passwords. So, I had to reset my Firefox Sign In password. After the password was reset and sign in. I couldn't find any of my previously synced bookmarks. The synced bookmarks are extremely important for me. I need them back. Kindly suggest and show some way to get them back. Please help. Please Please,

what can i do to restore my synced data.??

Asked by minasamir113 9 months ago

Last reply by FredMcD 9 months ago

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Preference API by Firefox

Hi Mozilla Firefox Team, As my project is using indexDB, it doesn't load in Firefox Private Mode. Can you help me on how I can access & change "dom.indexedDB.privateB… (read more)

Hi Mozilla Firefox Team,

As my project is using indexDB, it doesn't load in Firefox Private Mode. Can you help me on how I can access & change "dom.indexedDB.privateBrowsing.enabled" config value from JavaScript code. Before there use to be a Preference API by Firefox, but now when I go to that link it displays 'page not found'

Asked by Cypher.Vx 9 months ago

Last reply by cor-el 9 months ago

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outlook not working on 94?

Microsoft Outlook is not loading on Firefox since I updated to version 94 (Win 10) today. I can launch other apps from Office.com (OneDrive, OneNote, SharePoint, etc.) b… (read more)

Microsoft Outlook is not loading on Firefox since I updated to version 94 (Win 10) today. I can launch other apps from Office.com (OneDrive, OneNote, SharePoint, etc.) but not Outlook. It is coming up as a blank screen.

Any ideas?

Asked by johnthehvacguy 9 months ago

Last reply by FredMcD 9 months ago

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problem with accessing a couple of web sites including aaa.com Want to update Firefox browser

I would like to do an update of Firefox Browser. I've been unable to log in to websites, such as my bank, for which I have been able to access. Strange but I could log … (read more)

I would like to do an update of Firefox Browser. I've been unable to log in to websites, such as my bank, for which I have been able to access. Strange but I could log in, then for about a week I couldn't log in to bank site via my Icon shortcut. Then it began working again under the original icon. I was forced to use google during this time, which has worked. I prefer Firefox, because of more privacy. Again today, I was unable to access aaa.com, I was able to sign on via my iphone 8. Then I tried Google sign on, again it worked. This problem is intermittent. I thought I'd make sure Firefox Browser was updated. I have windows 7 on this computer. The browser update seemed to start then just hang.

Asked by abmdavis 9 months ago

Last reply by FredMcD 9 months ago

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Can't load and sign in to Yahoo email on Firefox

My Yahoo email account timed out and did its usual auto-logout. Now I can't sign back in. When I pt in user name and password it goes back to logout and sign in in an end… (read more)

My Yahoo email account timed out and did its usual auto-logout. Now I can't sign back in. When I pt in user name and password it goes back to logout and sign in in an endless loop

Asked by j.degarmo 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

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Dropdowns on Google not working

Just as was reported https://support.mozilla.org/en-US/que.../1313461 here, when I went to Google today, none of the famous "People also ask" dropdowns would work. Neith… (read more)

Just as was reported https://support.mozilla.org/en-US/que.../1313461 here, when I went to Google today, none of the famous "People also ask" dropdowns would work. Neither would any of Google's custom javascript widglets (I made that term up. They are likely Angular apps). This behavior also happened with some of the controls on my online bank's pages. This behavior is not present in Edge.

This is a new computer to me, and once recently, I lost control of some of Firefox's own menu items (I could scroll to items on the 3-bar menu, but not click some of them). Don't know if the two problems are related. The only thing that fixed that issue was to re-install Firefox.

I'm currently on Win 10, FF 94.0 (64 bit). I have tried all the standard advice: clearing cookies and cache, starting in troubleshooting mode, refreshing Firefox, and fiddling with performance settings (am I right that turning on and off hardware acceleration is no longer an option?).

Since I did try troubleshooting mode, I don't think this is caused by an extension, but who knows...is it possible for an extension to break FF, then have the broken behavior continue even after refresh? I'd really like to figure this out so I don't have to re-install the program every time this occurs.

Thanks for any help! -Josh

Asked by joshdewinter 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

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Trend Micro Toolbar - Is Missing from Firefox Versions 93.0 and 94.0

Unable to install Trend Micro Toolbar extension for Firefox  v. 93.0 & v. 94.0 Encountering being redirected to " Oops! We cannot find that page" when the user clicke… (read more)

Unable to install Trend Micro Toolbar extension for Firefox  v. 93.0 & v. 94.0 Encountering being redirected to " Oops! We cannot find that page" when the user clicked "Install Firefox toolbar"...

I have also reported this to Trend Micro and there reply was;

"This is XXXXXX from Trend Micro Consumer Support.

I understand that you want to install the Trend Micro Toolbar on your Firefox Browser. Let me help you with this.

As per our Expert Engineers, Currently, the Trend Micro toolbar for Firefox is still under maintenance. You may encounter being redirected to " Oops! We cannot find that page" when the user clicked "Install Firefox toolbar" They have advised customers to use a different browser temporarily. We are already coordinating with Mozilla Firefox to make it available as soon as possible."

Asked by Golden Ratio 9 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

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Buffering / latency issues with streaming on Firefox 94 on Windows 10

Hello - I've been unable to stream Twitch content on Firefox 94 for the last day or so, however, the issue impacts Youtube and Vimeo live feeds as well. 1. No outages in … (read more)

Hello - I've been unable to stream Twitch content on Firefox 94 for the last day or so, however, the issue impacts Youtube and Vimeo live feeds as well.

1. No outages in my area (Twitch works fine on my phone) 2. Tried Firefox in Troubleshoot mode (which disables all extensions) Twitch still broke. 3. Tried Incognito and Troubleshoot mode, Twitch still broke. 4. Cleared cookies and cache, plus Incognito and Troubleshoot mode, Twitch still broke. 5. Tried a different browser, Twitch works fine on Edge 6. I tried all of the above using a 4G Hotspot instead of my fibre connection, same issue

I’ve done some side by side testing of Edge and Firefox today, streaming the same content on each at the same time. Twitch runs fine on Edge. Twitch loads on Firefox and the chat looks fine. The chat arrives simultaneously on Edge and Firefox, it’s just the audio and video won’t play on Firefox. The audio and video don’t work on the ads either.

Watching a Youtube game stream side by side on both Edge and Firefox gives a slightly different result. Again, the chat feed is almost simultaneous, maybe a fraction faster on Firefox. However, while the audio and video run fine on both Edge and Firefox, there is a 15 second lag on Firefox. Both are playing full 1080 video.

So there is a definite issue with how Firefox is buffering audio/video content. The 15 second delay between the audio video stream and the chat I am seeing today with Youtube is what I was experiencing on Twitch over the weekend. I noticed it on streams that include a chat window on the video. I wasn’t overly concerned about the latency issue, as long as I had audio and video. Both of those stopped working for Twitch on Firefox yesterday. It could be that Twitch has slightly richer content than Youtube and that’s why Twitch isn’t working at all on Firefox?

OK, so I’ve installed the Twitch app for Windows and done some side by side testing with that. Interestingly, the app has a couple of seconds latency over Edge but it works fine. I shall use the app for now but would prefer to use Firefox if the buffering/streaming issues can be resolved.

Asked by mark.nzl 9 months ago

Answered by mark.nzl 8 months ago

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Even though I had firefox, I always opened with Yahoo. Somehow changing the background color (it was a 'pop up' of Firefox), made firefox my default search engine page

I know this is hackneyed, but long ago, my ex husband set up my computer with Firefox, but it would - per my request, open with Yahoo, which is my default search engine. … (read more)

I know this is hackneyed, but long ago, my ex husband set up my computer with Firefox, but it would - per my request, open with Yahoo, which is my default search engine. Occasionally, options pop up from Firefox, like today, it was to set the background color, and in the process is made Firefox my default everything.

Asked by danahermary 9 months ago

Last reply by FredMcD 9 months ago

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Firefox 94 broken extensions

Adblockers, namely ghostery, and other extensions are broken. Some pages that adblockers would allow to load quickly take 'forever' to load - or at least far longer than … (read more)

Adblockers, namely ghostery, and other extensions are broken. Some pages that adblockers would allow to load quickly take 'forever' to load - or at least far longer than I'm willing to wait - which is minutes since I try to load them in the background. Also autoplay blocking doesn't seem to work since it constantly tries to load video even though I have autoplay shut off.

Asked by Hatch44 9 months ago

Answered by cor-el 9 months ago

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Firefox Startup on MacOS with Shortcut Always Goes in Troubleshoot Mode

Whenever I start Firefox up with a shortcut on macOS instead of clicking on the dock icon, it asks me to start firefox in troubleshoot mode. I use automator for setting "… (read more)

Whenever I start Firefox up with a shortcut on macOS instead of clicking on the dock icon, it asks me to start firefox in troubleshoot mode. I use automator for setting "launch applications" shortcuts for my favourite apps. Doing the same with safari or chrome doesn't give me an issue so I'm wondering why firefox wants to start in troubleshoot mode everytime it isn't open the regular way?

Thanks in advance for your feedback!

Asked by samuelgagnon12 9 months ago

Last reply by cor-el 9 months ago

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The new soft color look

Today I was greeted with an invitation to explore different color options for my home screen. I'm fairly conservative, but thought I'd give it a try & selected someth… (read more)

Today I was greeted with an invitation to explore different color options for my home screen. I'm fairly conservative, but thought I'd give it a try & selected something like "soft green."

Bottom line is that the changed look is slightly distracting & I'd like to go back to the plain vanilla screen. But it's not obvious (to me anyway) how to do that.

Any suggestions?

Asked by davekeefe 9 months ago

Answered by davekeefe 9 months ago

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Can't sync my data

Hello. I have been using firefox for a quite while now, I have LOTS of critical data linked to my firefox account (all the passwords, important bookmarks for work, etc) I… (read more)

Hello.

I have been using firefox for a quite while now, I have LOTS of critical data linked to my firefox account (all the passwords, important bookmarks for work, etc)

I completely formatted and reinstalled windows on my pc because it had software issues that made it impossible for me to use my pc, after that I installed firefox , but forgot password for my firefox account, so I reset it with my mail, but now I can not sync to my very important older data that I desperately need.

Is there any way I can recover my data? Please, it is very important for me.

you can check that all the activities happened from same IP address, and that I searched for "windows 7 iso file" using duckduckgo right before I requested password reset


thank you in advance.

Asked by gigimakatsaria 9 months ago

Answered by FredMcD 9 months ago

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New York Times live pages won't load

Maybe sometime in the past week or so, I began noticing an issue on the New York Times website. I am able to load most articles there normally, but some, marked with a 'l… (read more)

Maybe sometime in the past week or so, I began noticing an issue on the New York Times website. I am able to load most articles there normally, but some, marked with a 'live' button for certain types of rapidly updated topics (e.g. election day vote updates or the like) won't load. https://www.nytimes.com/live/2021/11/02/us/election-news?action=click&pgtype=Article&state=default&module=styln-elections-2020®ion=TOP_BANNER&context=election_recirc This is an example of such a page. I click them and just get white space. I normally use a private browser tab for all webpages but it still doesn't load if I use the normal page rather than an in-private window. I would appreciate any help. Let me know if there is any other information I can provide to help people help me. I may need to be walked through some suggestions. I am using version 94 on Linux Mint as of today, and up until today was using whatever the immediately previous version available for Mint was. The described behavior happened on both versions, if that is relevant.

Asked by owendombert 9 months ago

Answered by FredMcD 9 months ago

  • Archived

Amazon return page does not print properly

Have had problem printing Amazon return instructions and QR code for several weeks now. FF Windows is up-to-date @ 94.0 Fails in Troubleshooting Mode Fails with all exten… (read more)

Have had problem printing Amazon return instructions and QR code for several weeks now.

FF Windows is up-to-date @ 94.0

Fails in Troubleshooting Mode

Fails with all extensions disabled

Screen shots attached

Asked by Earl A 9 months ago

Last reply by Earl A 9 months ago

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Opening home page has been replaced.

My opening home page has been my Outlook Mail page. It has now been replaced by a Firefox opening page with a pinkish background hue that shows icons for a bunch of diff… (read more)

My opening home page has been my Outlook Mail page. It has now been replaced by a Firefox opening page with a pinkish background hue that shows icons for a bunch of different web sites - including one for Outlook Mail (which will open Outlook Mail, but I don't want the inconvenience of having to access it this way), plus it also shows a bunch of Pocket web sites as well. I would like to restore Outlook Mail as my previous opening home page. Thank you for your help.

Asked by quig 9 months ago

Answered by FredMcD 9 months ago