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Firefox not loading Amazon, YouTube videos

I'm using the latest Firefox. All of a sudden as of this morning, Firefox cannot not load Facebook or Twitter. I can open YouTube and YouTube videos appear but will not p… (read more)

I'm using the latest Firefox. All of a sudden as of this morning, Firefox cannot not load Facebook or Twitter. I can open YouTube and YouTube videos appear but will not play (just a spinning wheel when I try to play). The Amazon landing page is scrambled with code. (see image attached)

I use Ghostery ad blocker but the issue persists when Ghostery is paused. I can use Safari without issue. Can anyone offer any insights?

Asked by 7x54mnknmr 4 months ago

Last reply by Paul 4 months ago

enable cookies in browser

I keep getting a message when loggin into my gmail account to enable cookies. I'm using firefox so I assume that's where it want cookies enabled but I don't find a settin… (read more)

I keep getting a message when loggin into my gmail account to enable cookies. I'm using firefox so I assume that's where it want cookies enabled but I don't find a setting for it

Asked by larry r 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

  • Solved

Shortcuts on homepage missing

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned ha… (read more)

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned have disappeared. Also I can't add new shortcuts. I already have shortcuts enabled in Settings>Home>Firefox Home Content>Shortcuts.

Does anyone know how to solve this?

Kind regards.

Bárbara O.

Asked by Bárbara 4 months ago

Answered by Denys 4 months ago

Firefox Auro updated and deleted all of my bookmarks. There is no option to recover bookmarks and syncing from another device isn't working.

All of my bookmarks have been disappeared with a new automatic update (9/22) and now I'm left with no bookmarks at all. My other devices were not synced because my work c… (read more)

All of my bookmarks have been disappeared with a new automatic update (9/22) and now I'm left with no bookmarks at all. My other devices were not synced because my work computer needed different links saved. Any easy options for recovery? The bookmark management tool shows no options to import bookmarks and clicking any of the restore or import options does literally nothing. This is a huge issue for work flow and is putting me out of schedule. Why would an update remove ALL bookmarks? Seems like a serious over look in function.

Asked by kostagkapellas 4 months ago

Last reply by nichole3 2 months ago

Default to open links in a new Tab Does Not Work

Hello- When I am on a website and click link I would expect and want a new Tab to open-- I want it to open it in a new Tab and leave the page I'm on alone so I can go bac… (read more)

Hello- When I am on a website and click link I would expect and want a new Tab to open-- I want it to open it in a new Tab and leave the page I'm on alone so I can go back to the original page.

Instead, Firefox overwrites that page and the tab with the a new one, and I have to hit the back button to get back to that original page. And most often the back arrow button is grayed out and I can't get back at all.

In settings, I've tried checking the box for: 'Open links in tabs instead of new windows' but that doesn't do it. I've also tried checking the box, 'When you open a link in a new tab, switch to it immediately,' and that doesn't do it either.

I know that a work-around is to hold down the Ctrl key while clicking a link, but I'd like to set it as a default so I don't have to do that. That's a pain and not a natural function when browsing. To be sure, I want to click on links and that creates a new Tab without Ctrl Keys.

Thanks!

Asked by StevenB 4 months ago

Last reply by MrJ1nX 3 months ago

  • Solved

My location according to AccuWeather says I'm in Portland Oregon, but I'm not even in the U.S.

The AccuWeather part of the Firefox homepage says I'm in Portland, Oregon, USA, but I'm not even in the same country. I tried to change it according to the directions I f… (read more)

The AccuWeather part of the Firefox homepage says I'm in Portland, Oregon, USA, but I'm not even in the same country. I tried to change it according to the directions I found earlier, but the only drop-down for my city was another city in the US but none in any other countries. So now I can't change my location. How do I change my location? It wasn't like this yesterday and I have no memory as to how it became "Portland, Oregon" since last night. I don't even have a VPN so it isn't that. How do I change it back to my area without using my exact location?

Asked by jf 4 months ago

Answered by Paul 4 months ago

  • Solved

Shortcuts on homepage disappeared

I opened Firefox this morning and all of my pinned shortcuts have disappeared. Shortcuts are enabled in the settings. I checked the browser.newtabpage.pinned pref on the … (read more)

I opened Firefox this morning and all of my pinned shortcuts have disappeared. Shortcuts are enabled in the settings. I checked the browser.newtabpage.pinned pref on the about:config and all of my pinned shortcuts are still there, but they're not appearing on the actual page itself. Are there any other settings that I'm not aware of?

Asked by kataro28 4 months ago

Answered by kataro28 4 months ago

can't make camera or mic work on specific site

I can load the page and start a connection, but the site I load says my camera and mic are not allowed, and the window (copy attached) refers to a LOCK picture on on the … (read more)

I can load the page and start a connection, but the site I load says my camera and mic are not allowed, and the window (copy attached) refers to a LOCK picture on on the top of the broowser (highlighted). I made sure my antivirus and security are not blocking, and I don't see what is blocking on Mozilla. Iam aware this side is a confluence of several sites from the same enterprise that share cookies, I don't know if that's the problem, I have no objections so I would allow that group-share if it's needed. I just wan to get to that web site that allows and visual/audio session. I once had it with this same PC camera and mic but somebody changed and now I' blocked by the implications of that padlock.

Asked by Dean 4 months ago

Last reply by Dean 4 months ago

Firefox is logging me out of my Microsoft and Google accounts

I have the current version of Firefox browser. Every time I clear the browsing history, I am being logged out of my Google and Microsoft accounts, which is forcing me to … (read more)

I have the current version of Firefox browser. Every time I clear the browsing history, I am being logged out of my Google and Microsoft accounts, which is forcing me to go through the tedious 2-step verification process to log back in. This was not occuring before. Please fix this annoying and time consuming bug!

Asked by dcallen_01 4 months ago

Last reply by dcallen_01 4 months ago

Cloudflare capcha

Firefox for Linux can never get past Cloudflare's security captcha. Not just the latest version, but several versions in a row. The page reloads over and over again. Even… (read more)

Firefox for Linux can never get past Cloudflare's security captcha. Not just the latest version, but several versions in a row. The page reloads over and over again. Eventually, I launch a different Chromium-based browser and open the page there. Firefox for Android usually handles this issue.

Asked by Nikolay A 4 months ago

Last reply by Moses 4 months ago