Showing questions tagged: Show all questions

Cursor hover does not work properly on Firefox

When I hover elements, such as text, links, or buttons, the cursor does not change (as in, from the pointer to a hand when hovering over a link, etc.). Well, actually, i… (read more)

When I hover elements, such as text, links, or buttons, the cursor does not change (as in, from the pointer to a hand when hovering over a link, etc.). Well, actually, it does change, but only for a small fraction of a second before returning to the normal pointer. This makes elements on web pages that have hover events almost impossible to use (such as drop-downs like the "Get Help" one at the top of support.mozilla.org) unless I left-click and hold while hovering over the element. This, of course, requires me to click on the element, which might have other consequences.

Hovering works fine with other browsers. This is on an M2 Mac. I have tried uninstalling and reinstalling Firefox

Asked by thereallyrealdd 1 month ago

Last reply by zeroknight 1 month ago

  • Solved

Why ESR Updates on macos ventura?

Macos Ventura: Greetings, When I started getting msgs saying my browser was no longer supported, I checked my version. Firefox says i have v115esr and that it is "up t… (read more)

Macos Ventura:

Greetings,

When I started getting msgs saying my browser was no longer supported, I checked my version. Firefox says i have v115esr and that it is "up to date" - i.e. no update available at this time. I assumed I was getting the brush off from those web sites.

Why did Firefox not bring me up to v124? I get a "download update" probably once a month. It's been giving me a new variation of 115esr all along.

I've now downloaded 124 from your site. What do I need to do so that I stay current in the future? Thanks John

Asked by jnehera 1 month ago

Answered by James 1 month ago

Firefox Update Removed All My Extensions and Addons AGAIN!!

This sh*t is getting beyond ridiculous. I've used Firefox for years and not had any problems so the last time this happened I thought well maybe it's just a fluke. IT JUS… (read more)

This sh*t is getting beyond ridiculous. I've used Firefox for years and not had any problems so the last time this happened I thought well maybe it's just a fluke. IT JUST FU*KING HAPPENED AGAIN! I've slowly been migrating to and using Chrome lately and I think I'm finally ready to make the switch. FIREFOX FU*KING SUCKS.

Asked by jaxstarke 1 month ago

Last reply by cor-el 1 month ago

re: problem with browser for computer course

Hi, I am just wondering can you help me with my problem. I am currently doing a ICDL Essentials course with E-College and I am having a problem with ICDL connect as par… (read more)

Hi,

I am just wondering can you help me with my problem. I am currently doing a ICDL Essentials course with E-College and I am having a problem with ICDL connect as part of the course. It's something about a PSI In-application plugin if you know what I mean by that ??? it won't accept this plugin for some reason, can you help me with this problem please thanks.

Thanking you, Kind Regards, Siobhan Mc Brearty.

Asked by siobhan30killybegs 1 month ago

  • Solved

XULRunner Error: Could not determine any profile running in backgroundtask mode!

The last couple of weeks I have this pop up interrupt my screen quite often several times in a row. I have searched every article online that is remotely similar to th… (read more)

The last couple of weeks I have this pop up interrupt my screen quite often several times in a row.


I have searched every article online that is remotely similar to this problem and none of the solutions have  worked. 

Any ideas on what I can do to stop this annoyance?

Asked by gpsd3208 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

Bookmarks and passwords missing from Mozilla Account

Hi Team, I have been using firefox for 2 years now at work, logged in to sync the passwords and bookmarks. To my knowledge it seemed to be working fine. I reimaged my l… (read more)

Hi Team,

I have been using firefox for 2 years now at work, logged in to sync the passwords and bookmarks. To my knowledge it seemed to be working fine.

I reimaged my laptop last week and reinstalled firefox and logged into my account and it did not download any of my saved bookmarks and saved passwords.

I suspect it may have been caused by a partially failed initial install of Firefox which may have wiped the data from the account.

Does mozilla keep backups of the profile data? If they do, could my account be restored to the state it was in on Thursday 28 March 2024?

Thanks Socrates

Asked by Soc21 1 month ago

Mozilla sync account

Hello, I recently created a new sync account for work so I wouldn't have to use my personal sync account. I noticed after creating the new sync account it still retained… (read more)

Hello, I recently created a new sync account for work so I wouldn't have to use my personal sync account. I noticed after creating the new sync account it still retained my passwords from my personal account. Is it safe for me to delete all my personal passwords on the work account or will it also delete those passwords on my personal?

Thanks

Asked by lwcstudents17 1 month ago

Disable autofilling/suggestions for e-mails/usernames

I've been searching for how to disable the little dropdown menus with emails you could use for a field, but I can't find anything. I made a clean install and found some… (read more)

I've been searching for how to disable the little dropdown menus with emails you could use for a field, but I can't find anything.

I made a clean install and found someone that had the solution, but I can't find this post anymore no matter how much I search.

There's no forms and autofill section for me under the privacy section of settings, whether it's been removed through updates or it's a bug for me (which would be weird if it were both the case on my current PC and the old one) I don't know.

All I know is that the solution involved going to about:config and changing a setting in there.

I don't want to just delete the entry by doing down arrow and delete.

Any help is appreciated!

Asked by tryspamming 1 month ago

Last reply by cor-el 1 month ago

Add-ons Disappeared After a Power Outage and PC Shutdown

I recently experienced a 1-minute power outage, during which my PC abruptly shut down while I was working. One of the joys of living remotely. However, an unexpected even… (read more)

I recently experienced a 1-minute power outage, during which my PC abruptly shut down while I was working. One of the joys of living remotely. However, an unexpected event occurred, causing all my add-ons to vanish. I am very concerned, firstly because that can happen, and secondly, what happens to the data stored? Even after the PC rebooted, my Mozilla account remained logged in. I didn't need to log back in to get to this support page. The sync is on and has been completed. The most inconvenient part is that I was working on some integrations between Obsidian, Readwise, Logsec, Omnivore, and syncing accounts when the outage happened. Because of memory issues, I now need to remember which extensions I had and recently added, which is why the aforementioned apps are necessary. The add-on I am most concerned about is my password manager extension. I've made logging in feel like trying to get into a fortress, so having to go through that again is giving me anxiety. Anyone know how or why add-ons could possibly disappear like that? I'm a long-term "want to use Firefox" person, but this sort of thing really turns me off, and I hate all the other browsers because of their lack of security. I'd love to hear your thoughts on fixing this and what I can do if it happens again in the future.

Asked by Dator Libertatis 1 month ago

Last reply by Dator Libertatis 1 month ago

Firefox will not load to my set homepage and settings since latest update

Since the latest update 124.0.2 when I close firefox out and when I reload later it will not load my home page and does not have any of my settings saved. It shows that I… (read more)

Since the latest update 124.0.2 when I close firefox out and when I reload later it will not load my home page and does not have any of my settings saved. It shows that I am logged out of firefox. I have checked all of my settings but every time I close firefox it will not open to my set homepage and my settings.

Asked by Dakota66 1 month ago

How do I retrieve my bookmarks?

I had to reset my computer and lost the bookmarks there. When I reinstalled Fifefox I had to reset my password and lost my bookmarks associated with that email address. H… (read more)

I had to reset my computer and lost the bookmarks there. When I reinstalled Fifefox I had to reset my password and lost my bookmarks associated with that email address. HOWEVER, I have firefox installed on my mobile phone with all bookmarks intact. Is there a way to get the bookmarks from my mobile to the laptop?

Asked by edkimble 1 month ago

Firefox Connection to Navy Federal Credit Union

I have always been able to connect with Navy Federal Credit Union for my banking until a few days ago. Every time I click on the accounts shortcut I get the FAILED TO CO… (read more)

I have always been able to connect with Navy Federal Credit Union for my banking until a few days ago. Every time I click on the accounts shortcut I get the FAILED TO CONNECT window. I can open my e-mail and ALL other websites. I can connect with Goggle but I've always preferred and used Firefox. I have used Firefox as my main browser for many many years. What is the problem??

Asked by Richard Lang 1 month ago

Last reply by zeroknight 1 month ago

  • Locked

Continue to get Failed to Connect window when tying to reach my bank website

Locking this thread, please continue here: [/questions/1443976] Why has my firefox browser failed to connect with my banking website? … (read more)

Locking this thread, please continue here: [/questions/1443976]
Why has my firefox browser failed to connect with my banking website?

Asked by Richard Lang 1 month ago

Tab crashes when on Facebook/Messenger

Since yesterday, occassionally while using Facebook or Messenger, the tab crashes. Earlier today on the Messenger side, after reopening the Messenger tab after it crashes… (read more)

Since yesterday, occassionally while using Facebook or Messenger, the tab crashes. Earlier today on the Messenger side, after reopening the Messenger tab after it crashes, it crashed again. It doesn't occur on other websites and the app doesn't crash, only the tab.

Using Firefox on "troubleshoot mode" doesn't have an issue when accessing when I visit those for a few minutes and with only one or two tabs open, and I'm afraid of visiting these sites for a while because it may crash again. Occurs on both Windows and Mac.

Crashed signature leads to: "js::gc::AllocSite::incTenuredCount", and I have no idea what does it mean. For my Mac the reason for the crash is "EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE", while for Windows, reason is "EXCEPTION_ACCESS_VIOLATION_READ".

Heres from my Mac: bp-b882a473-a8a5-496f-8a14-d9d190240403

I will add additional crash IDs from my Windows. Idk what is the problem currently, is it with the add-ons installed, Facebook, or Firefox itself? The RAM is fine.

Asked by Matt Reinhart 1 month ago

Firefox crashes when using Chinese language input

Hi there. I'm using Firefox on Windows 10. It freezes and crashes frequently when I use Chinese language input. I've updated and done the full list of troubleshooting tip… (read more)

Hi there. I'm using Firefox on Windows 10. It freezes and crashes frequently when I use Chinese language input. I've updated and done the full list of troubleshooting tips. It still happens at least once or twice a day.

Asked by jimmy.mcw 1 month ago

Last reply by jimmy.mcw 1 month ago