Firefox Community Forum

mozilla keeps crashing almost on every website (says the tab has crashed). I checked, mozila is up to date, all extensions removed, no viruses or spyware, and it is crashing in troubleshoot mode as well.

Also few times a day says "your device ran in to a problem and needs to restart). Please advise what to do? Here is a submitted crash reports:

p-878c606d-9511-4e2d-8463-5bcd40260113 13-Jan-26, 11:02 View bp-b92cc3c4-aa94-4a34-b0e3-bbb4a0260113 13-Jan-26, 11:02 View bp-a923ab00-9c5a-497d-b879-5849a0260113 13-Jan-26, 11:02 View bp-bd9b3fd4-9e88-43de-84d4-8b6210260113 13-Jan-26, 11:02 View bp-ed987df9-1563-4285-a6c3-da7290260113 13-Jan-26, 11:02 View bp-5d3d4a2e-6a35-41e3-b00e-0e8b60260113 13-Jan-26, 11:02 View bp-40bfaa75-2f10-4b5a-8d8c-b593d0260113 13-Jan-26, 11:01 View bp-8ddae55f-953d-48bc-ab42-6c21f0260113 13-Jan-26, 11:01 View bp-55bec64b-f2cf-4dd3-8cc4-2201b0260113 13-Jan-26, 11:01 View bp-c0805bea-737b-48de-ac3c-698550260113 13-Jan-26, 11:01 View bp-dc39e12a-d135-409c-b7ff-2f7440260113 13-Jan-26, 11:01 View bp-98bb14f4-55ba-4791-8958-924830260113 13-Jan-26, 11:01 View bp-6d26a731-7b7e-4487-a929-ec6970260113 13-Jan-26, 09:28 View bp-f056e88d-b117-41e7-92ce-6b0cb0260112 12-Jan-26, 16:07 View bp-613d6f88-4ac7-4586-9b6e-c0d6c0260112 12-Jan-26, 16:06 View bp-7220e233-4a4b-408f-b2ff-82a540260112 12-Jan-26, 16:05 View

this feature absolutely DOES NOT WORK on ANY Firefox desktop browser on MULTIPLE machines I have tried - and actually I'm pretty sure I can say the same thing about the ANDROID app too?

I can confirm EVERY SITE I have trouble signing in using Passkey on Firefox I can SUCCESSFULLY sign into on Chrome - every single time - the issue is clearly the BROWSER

worse still, it often COMPLETELY CRASHES Firefox and I have to forcibly KILL the process and restart Firefox, after even ATTEMPTING to use this feature

I have tried it on M1 Macbook Pros, on Ubuntu desktops (24.04 LTS) and also on Android

right now I am typing this in on a Firefox I literally just had to Force Quit and restart on a Mac - build 147.0.2 (aarch64)

I had to uninstall Firefox. I briefly added then removed an extension called "atlas speed dial". Since then, I haven't been able to get a tab to open. I uninstalled and reinstalled Firefox. It recognized that Firefox was on my pc before when it reinstalled. I had some tabs open and organized. I tried to recover tabs. I tried just using a new window and opening new tabs. Finally I just uninstalled for good, unless someone can tell me how to fix this issue. I'm using two other browsers. Luckily, when I installed another browser I'm using, I decided to temporarily set the new one as my default. I've setup several shortcuts and organized my desktop since then. So all of the shortcuts work through the other browser. But, I'd really like to still be able to use Firefox and especially would like to restore my open tab organization.

The browser keeps crashing. I want to remove it from my Win 10 computer but uninstall only lets me do a refresh. I need to remove it to see if it is Firefox or some other issue. How do I remove the software?

Thanks for your help with this matter.

Best regards,

Adrian

计算机已经从检测错误后重新启动。检测错误: 0x0000001e (0xffffffff80000003, 0xfffff8024fe57bfd, 0x0000000000000000, 0x7ffffffffffffffc)。已将转储的数据保存在: C:\WINDOWS\Minidump\121124-23453-01.dmp。报告 ID: 4eb2b7ea-5553-4c6e-8d9b-44946b43f133。 微软客服诊断后的建议 链接里面有dmp文件的链接

Firefox has been running smoothly for the last 6 months. Recently I started receiving Firefox Crash Reporter dialog boxes when opening the app. The app never opens, but I receive three crash reporter dialog boxes.

What I have tried: Repair Reinstall Deleted every Mozilla folder in App cache and other device locations. Did another reinstall. App never loads and I receive a crash report. Updated Windows. Restarted laptop. Etc. Everything else on the device runs perfectly.

BuildID: 20241209150345 CrashTime: 1734010834 InstallTime: 1734010218 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","mozglue.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["CRYPTBASE.dll","bcrypt.dll","crypt32.dll","version.dll","fltLib.dll","ucrtbase.dll","KERNELBASE.dll","bcryptPrimitives.dll","rpcrt4.dll","msvcrt.dll","sechost.dll","kernel32.dll","advapi32.dll","ntdll.dll"],"SentinelOne Inc.":["InProcessClient64.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1734010834 SubmittedFrom: Client Throttleable: 1 UptimeTS: 0.0 Vendor: Mozilla Version: 133.0.3 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

Firefox is shutting down all my active tabs automatically WITHOUT asking me. This is regularly happening and wastes a lot of time. Is it due to installing Updates ? I DON"T want ANY updates and I am fully happy with my current version. If this doesn't go away, I will have to delete this browser and move elsewhere.

I have Win 11 dell computer that does not play or pick up sound from web sites videos .I checked and tested my sound using the Microsoft platform & buy playing a disc. It works OK

My GPU is the integrated GPU on the Intel U7-155H CPU. When some AVC videos are played, the browser reacts extremely slow and the video image is glitched and at a really low rate of frame, and the video decoding engine seemed to be 100% occupied as shown in the task manager (normal video playback never occupied so much of it). Seems like AV1 encoded video never triggered the problem. The problem doesn't always happen, but at a rather high frequency. This never happened before I updated the Intel graphics driver from 32.0.101.5972 to 32.0.101.6129. The problem seemed not to happen on other browsers such as Microsoft Edge.

Since the last update I’m able to login to my banking websites but there are certain functions when I’m not able to do. Specifically I am unable to open the particular page that allows me to view my previous bank statements and download them. I get a crash problem each time. I bank with Navy Federal credit Union. And One AZ credit union I was able to access these pages using Google Chrome. I am submitting this through my phone browser because using the PC browser will not open your feedback pages. I get a page crash with that also.

Attempted to do an Firefox update more than a month ago on my HP (microsoft windows) computer. Everytime I open my computer I gt the Firefox Crash Reporter Window. When I hit the Quit firefox box it submits the crash report and then I X out the box. I cannot use Firefox as a browser. The DISASTER is that I CANNOT open any files previously downloaded while using Firefox (eg PDF files). I get the crash report box. I NEED these files!

Please HELP!

For many years, I have been exchanging video calls on Facebook.

Recent attempts to video call the same person I've been video calling for the past 3 years result in "your browser doesn't support video calls"

Have I been "hacked"?

Please explain.

Could a real person answer this question for me, please? Thank you.

I tried to purchase something on Amazon. When trying to log into my Amazon account it asks to perform 2Fa on my mobile or use a pass key. But neither option responds and Firefox is completely locked up - cannot tab, select menu options etc. I have to use the Apple Mac Force Quit screen to kill it. But when I open Firefox again, the same tabs appear and it's still locked up on the Amazon screen. Cannot use Firefox at all now, forced to use Chrome. How can you reset FF. so that it just opens a new screen?