Firefox Community Forum

I've used Firefox for 20 years through the various iterations of Windows, and have been using it trouble free on Windows 11 since November 2024. Two days ago, however, When I tried to open the Guardian site (www.theguardian.com) it would open very slowly and not load and of the pictures. This gradually got worse, the site taking for ever to open at all, and always with the little dot in the tab at the top left going from side to side showing it was still loading. I have tried everything I can think of. Opened in troubleshoot mode, changed DNS settings, uninstalled and reinstalled Firefox twice (one time to see if it would work normally if I didn't actually sign in to my account). All to no avail. In fact now things are worse, in that the GOV.Uk website is now giving me similar problems - and a few other sites have become slightly slow and reluctant to open as well. My internet connection seems fine, and all these sites open without any trouble on Microsoft Edge. I am NOT very good at tech, and I am now tearing my heair out as to what I can try next.

Any help wopuld be gratefully received!

Jim Luetchford

I routinely keep a tab open to view my iCloud account (PC running Windows 11 Home).

Everything has worked just fine in the past. Here are the basics using Edge... -The home page displays like the first attachment. -Clicking an icon takes me to the calendar page (see the Edge screenshot in the second attachment) -Clicking the word, 'iCloud' (see yellow arrow in second attachment) returns me to the home page.

But now, using Firefox, if I click the calendar icon (or any other) the calendar return link and Calendar page title are superimposed over one another and the return link does not work. -Check out the yellow arrow in the third attachment -If I click the iCloud/Calendar mishmash I get nothing. If I click left arrow or Back I get nothing.

Note that this still works fine with Edge but does not work with Firefox. Have tried clearing Firefox cache (no change) but don't know what else to try.

Any ideas?

Hi there,

I woke up this morning and opened firefox. Normally it opens the days previous tabs and this morning it didn't. When I tried 'restore recent tabs' it didn't do it. When I went into history and found the previous day's back up and tried to restore it also failed. Can you help?

Best wishes, Inez

Today I closed Firefox as usual. It wrote recovery.jsonlz4 and recovery.baklz4. (Sorry if I’m missing some details, I’m just a bit upset.)

On the next launch, it didn’t show a window (most likely due to gWSL). I knew that after the next exit it would rewrite the session files, so I backed up .mozilla. (At that moment I didn’t realize recovery.jsonlz4 was already overwritten.)

I killed Firefox and WSL, restarted, restored .mozilla, reopened Firefox — and it rewrote recovery.baklz4 with an empty recovery.jsonlz4. The session page showed nothing. I panicked, because my previous .mozilla backup is very old.

I found out there may be a way to recover if I don’t launch Firefox before copying recovery.baklz4 to recovery.jsonlz4. So I closed Firefox, restored .mozilla again, checked that the .baklz4 file was larger, copied it over the .jsonlz4, and opened Firefox. It successfully restored everything.

Why do I need to manually back up session files? Could they be versioned, or at least not replaced by an empty session?

If the only tab is about:sessionrestore, that usually means something went horribly wrong, and it shouldn’t overwrite the previous session.

Relying on third-party extensions doesn’t solve the problem. Replacing a valid session with a blank one leads to data loss.

As you probably understand, this isn’t the first time I’ve lost data because of this behavior. This time I managed to save it, but previously I didn’t know these steps and lost my tabs.

How do I edit my e-mail address to a new one? I have to change all my accounts due to my current e-mail provider retiring their domain and switching to a new one.

Hi, Since three or four months, whenever I log into Outlook live, either on Mac or Windows PC, I get a security warning saying that the information will not be secure (Please see attachment.) When I log into the same account, from Edge for example, I do not get the warning popup. I really enjoy using Firefox and would love to continue but this case is worrying me a bit. Any idea to help? Thank you very much, Mathieu B.

Yesterday, 50% of my bookmarks were deleted and now I can't bookmark anything. I tried to restore my bookmarks to several previous dates, but I received the following message each time:

Unable to process the backup file.

I tried to bookmark different websites and no bookmarks are saved now. I updated to the latest Firefox today and no change.

OK so, I just updated Firefox to 115.34 Oesr (64-bit) on my Windows 7 Desktop. Before this update, it's been my practice to clear my cookies manually from unknown websites about 3 times a day, only keeping the "exception" cookies. But, since the update, there have been SOOO many cookies...something like 75 to 100 and EACH time I manually clear the cookies...even just minutes after I clear it and refresh the "Settings" page they appear again. And, the worst of it is that Google won't let me sign into Google websites like Play Store and Google.com search saying that "there has been unusual traffic..." and makes me solve capchas all day long. Other sites too say Unusual traffic like CVS and won't let me sign in either. And now, I'm not using a VPN.

I googled the matter and it was said to be was a known issue with the 115 update and the A.I. said to get rid of the ad blocker as a possible fix but, it didn't work. Have Firefox clear cache and cookies but that didn't work, changing "Tracking Protection" to "Standard". Nothing works. Is there an update fixing this issue? By the way, I have had Firefox set to clear cache and cookies upon closing. But the cookies pile up so quickly again. Thanks for your help

I have received 3 system alerts, all from Mozilla Firefox (I use Firefox as my default browser). 1) System is infected!---click on d45n9f8ko90s738b610.gsx-protect.co.in 2) ZEUS.2020 Trojan detected--with same directed site 3) System Alert!---with same directed site.

I use McAfee as my security system. They recommend going to Firefox settings and disallowing random site connections. How do I get my system running again.

Latest McAfee scan shows 45 entries deleted and 2 browsers reset

When i start fire fox it immediately opens 10 additional versions in the background which I can see in task manager and they take up a lot off memory. If i end task them they immediately come back. This only started recently. I noticed it because now when i open say a youtube video it shows it as number 4. This never happened before unless I had the same video open more than once.

If I can not stop this I will have to uninstall.

After being prompted to update the browser this morning, and after I updated it, I can no longer use ChatGPT. Chat GPT will open, but it's unresponsive, can't log in, the arrow button to submit an inquiry doesn't work, and none of the other features of ChatGPT are working