Videos will play the audio content but no video in both Facebook and Youtube

Since the last update videos will no longer play correctly. The video starts and I can hear the audio but I see no video. The content is there. If I hover over the playin… (read more)

Since the last update videos will no longer play correctly. The video starts and I can hear the audio but I see no video. The content is there. If I hover over the playing time bar at the bottom of the video I can see stills of what would be that part of the video but no video as it plays. Same thing happens in You tube.

Asked by karenap54 5 days ago

Last reply by cor-el 5 days ago

After upgrading to Firefox 100 version, AJAX uploader is not working for larger files

We have a AJAX uploader (Cutewebui) in our site. It was working fine for smaller and larger files. But after upgrading firefox version to 100, it is not working. It is gi… (read more)

We have a AJAX uploader (Cutewebui) in our site. It was working fine for smaller and larger files. But after upgrading firefox version to 100, it is not working. It is giving error 'html5: the upload task is interrupted'.

For older versions it is working fine.

Please help us to resolve it.

Asked by him_nis13 6 days ago

Last reply by Chintan Shah 3 hours ago

'Use autoscrolling' and 'Enable DRM' settings keep being unset

Lately, Firefox unchecks the 'use autoscrolling' and 'play DRM-controlled content' options sometimes (but not every time) when it starts. Other settings don't seem to be … (read more)

Lately, Firefox unchecks the 'use autoscrolling' and 'play DRM-controlled content' options sometimes (but not every time) when it starts. Other settings don't seem to be affected. It does seem to unset both at once, never one or the other at a time.

I have begun using Firefox routinely on two computers, both signed into the same sync profile. My best guess is that maybe one profile is overwriting the other? Both of these options are set on the second system, but maybe there's something going wrong with the sync?

Thanks, Patrick

Asked by patrickking 5 months ago

Last reply by cor-el 1 week ago

Google pages stop working after a few minutes on updated Firefox

No matter what I do in terms of refreshing Firefox, starting it in Safe mode, or changing performance settings, Google-related web sites such as mail.google.com and the G… (read more)

No matter what I do in terms of refreshing Firefox, starting it in Safe mode, or changing performance settings, Google-related web sites such as mail.google.com and the Google search engine stop working after a few minutes. If I exit Firefox and restart it then Google will work for a little while again. All the solutions I have found on here don't work to solve this issue. It seems to have started with a recent update to Firefox (maybe 100.0.2?)

Asked by blumlevine 11 minutes ago

artboard not updating on Canva.com

About a week ago, Firefox stopped updating the fonts on Canva art boards. I have attached a screen shot to show that the font name is correct (shown in the menu bar), but… (read more)

About a week ago, Firefox stopped updating the fonts on Canva art boards. I have attached a screen shot to show that the font name is correct (shown in the menu bar), but it is not reflected on the art board. The screenshot also has a popup of the image downloaded which shows the same font as in the menu bar.

I have used Canva in Firefox of years! I am now having to use Chrome and Edge. I would prefer Firefox. Please fix the problem.

Asked by forbeskellie 29 minutes ago

Open new firefox window on same virtual desktop in Windows.

Issue When opening a link from any other app, the Firefox switches to another virtual desktop if there's an existing Firefox window open. Reproduce the Issue Set Firefo… (read more)

Issue When opening a link from any other app, the Firefox switches to another virtual desktop if there's an existing Firefox window open.

Reproduce the Issue

  1. Set Firefox to default browser
  2. On Windows 10, open 2 virtual desktops. Use Task View button in Taskbar or use keyboard shortcut Win + Tab and then click on New Desktop. Now you should see 'Desktop 1' and 'Desktop 2', if Task View is opened again.
  3. On Desktop 2, open a new Firefox window.
  4. Switch back to Desktop 1 from Task View.
  5. Open any link (E.g.: https://www.mozilla.org/) from any other app like MS Word, MS Teams, etc.
  6. The virtual desktop would switch to Desktop 2 and open the link on exiting Firefox window.

Question Is there a way to open the link on same virtual desktop in a new window?

Improvement - If it already doesn't exist. Instead of opening the link in existing Firefox window on Desktop 2, open a new Firefox window on Desktop 1 to open the link.

Asked by Keyur 57 minutes ago

Login form not loading on ONE device

When trying to log into our email domain (email.grassrootstahoe.com) The brand logo shows up but not the login form. I have tested on other devices and it works fine, ot… (read more)

When trying to log into our email domain (email.grassrootstahoe.com) The brand logo shows up but not the login form. I have tested on other devices and it works fine, other browsers on this device load it fine as well. I talked to our email hosting and they have no solution as they can not recreate the issue. I disabled all add ons, started in troubleshooting mode, and still the form does not load. In private browsing the page wont load at all. Thanks for any help.

Asked by grassrootstahoe 1 hour ago

Onedrive won't open in Firefox.

This is the second time in 4 months I've had this issue. The first time I resolved it by clearing my cache. That isn't working this time. I've looked at the help articles… (read more)

This is the second time in 4 months I've had this issue. The first time I resolved it by clearing my cache. That isn't working this time. I've looked at the help articles and clearing the cache is there. This is where I found it the first time. Any ideas?

Asked by robynneda 1 hour ago

Screen goes black.

Yesterday when my wife tried searching on her computer within the Amazon site the screen went black. She is able to pull up the Amazon website but when she tries to searc… (read more)

Yesterday when my wife tried searching on her computer within the Amazon site the screen went black. She is able to pull up the Amazon website but when she tries to search for a product the screen goes black. There will be a split second when you can see the search results but then it goes black. I do not see any pop-up blocker warning at the top.This does not happen on other websites.

Asked by greyhndfan 2 hours ago

Last reply by Dropa 1 hour ago

Firefox locking up / hangs after using search

At random, whenever use a search box on a page, Firefox will lock up. The "loading" icon on the tab will animate as normal, but the entire window won't respond. If I pre… (read more)

At random, whenever use a search box on a page, Firefox will lock up. The "loading" icon on the tab will animate as normal, but the entire window won't respond. If I press the show desktop button and then try to reveal Firefox, none of the windows will appear. I'd have to go into Windows Task Manager and be lucky enough to terminate the correct process containing the tab, or else I'd have to start all over again.

Asked by lokeyhermit 2 hours ago

How do i modify Clear Recent History's entries for time to add 5 minutes or 1 minute?

i need to know how to edit the firefox list of "clear recent history" items to add 5 minute and 1 minute options or where i can submit a feature request, or bug request a… (read more)

i need to know how to edit the firefox list of "clear recent history" items to add 5 minute and 1 minute options or where i can submit a feature request, or bug request as every feature is a bug and every bug a feature

Asked by Frogz 3 hours ago

How can I download an older version of Firefox?

I have an older Macbook Air that runs on OX Capitan which is not compatible with the latest version of Firefox. I have been a long time user of Firefox and have an accoun… (read more)

I have an older Macbook Air that runs on OX Capitan which is not compatible with the latest version of Firefox. I have been a long time user of Firefox and have an account. Please send me a link and instructions on how to download a version that will work on my device. Thank you in advance for your help. Venetia

Asked by Venetia 3 hours ago

Last reply by cor-el 2 hours ago

After upgrading to Firefox 100 version, normal file upload control stop working for medium/larger files uploading

We have a normal file upload control in our website. It was working fine for smaller and larger files. But after upgrading firefox version to 100, it is not working. If f… (read more)

We have a normal file upload control in our website. It was working fine for smaller and larger files. But after upgrading firefox version to 100, it is not working. If file size is less than 250 kb then it works sometimes.

For older Firefox versions and other web browsers (Chrome, Edge) it is still working fine.

No error coming at UI/web console:

Error at Server side as below. Microsoft.AspNetCore.Server.IIS.Core.IISHttpServer|Connection ID "18014398536862412939", Request ID "8000308c-0006-fa00-b63f-84710c7967bb": An unhandled exception was thrown by the application. Microsoft.AspNetCore.Connections.ConnectionResetException: The client has disconnected ---> System.Runtime.InteropServices.COMException: The specified network name is no longer available. (Exception from HRESULT: 0x80070040)

  --- End of inner exception stack trace ---
  at Microsoft.AspNetCore.Server.IIS.Core.IO.AsyncIOOperation.GetResult(Int16 token)
  at Microsoft.AspNetCore.Server.IIS.Core.IISHttpContext.ReadBody()
  at System.IO.Pipelines.PipeCompletion.ThrowLatchedException()
  at System.IO.Pipelines.Pipe.GetReadResult(ReadResult& result)
  at System.IO.Pipelines.Pipe.GetReadAsyncResult()
  at System.IO.Pipelines.Pipe.DefaultPipeReader.GetResult(Int16 token)
  at Microsoft.AspNetCore.Server.IIS.Core.IISHttpContext.ReadAsync(Memory`1 memory, CancellationToken cancellationToken)
  at Microsoft.AspNetCore.Server.IIS.Core.HttpRequestStream.ReadAsyncInternal(Memory`1 buffer, CancellationToken cancellationToken)
  at Microsoft.AspNetCore.WebUtilities.BufferedReadStream.EnsureBufferedAsync(Int32 minCount, CancellationToken cancellationToken)
  at Microsoft.AspNetCore.WebUtilities.MultipartReaderStream.ReadAsync(Byte[] buffer, Int32 offset, Int32 count, CancellationToken cancellationToken)
  at Microsoft.AspNetCore.WebUtilities.FileBufferingReadStream.ReadAsync(Byte[] buffer, Int32 offset, Int32 count, CancellationToken cancellationToken)
  at Microsoft.AspNetCore.WebUtilities.StreamHelperExtensions.DrainAsync(Stream stream, ArrayPool`1 bytePool, Nullable`1 limit, CancellationToken cancellationToken)
  at Microsoft.AspNetCore.Http.Features.FormFeature.InnerReadFormAsync(CancellationToken cancellationToken)
  at Microsoft.AspNetCore.Http.Features.FormFeature.ReadForm()
  at Microsoft.AspNetCore.Http.Internal.DefaultHttpRequest.get_Form()
  at DevExpress.AspNetCore.Bootstrap.Internal.AspNetCoreUploadContext.GetRequestFormValue(String key)

--- End of stack trace from previous location where exception was thrown ---

  at Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware.Invoke(HttpContext context)
  at Microsoft.AspNetCore.Server.IIS.Core.IISHttpContextOfT`1.ProcessRequestAsync()|url: 


Please help us to resolve it.

Asked by Chintan Shah 3 hours ago

Firefox is blocking click through to Google Ad results

when i execute a google search and click through to an Ad result, i get the following error message. Secure Connection Failed An error occurred during a connection to ww… (read more)

when i execute a google search and click through to an Ad result, i get the following error message.

Secure Connection Failed

An error occurred during a connection to www.googleadservices.com. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

when i click "learn more" i am directed to this firefox support page, which is not helpful / does not resolve the issue. https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect?as=u&utm_source=inproduct

QUESTION: how do i setup Firefox to allow click through of Google Ads?

P.S. i do not have any ad blocker extensions enabled. this is only an issue in Firefox. i have no issue with click through on Chrome or Safari.

Asked by ipignatelli 4 hours ago

Last reply by Dropa 1 hour ago

I had sync setup on other device but nothing is coming through

Hi, I had to reset my computer. I had Firefox sync on it and in the past all I’ve had to do is login and it restores history bookmarks and setting when I install it on a … (read more)

Hi,

I had to reset my computer.

I had Firefox sync on it and in the past all I’ve had to do is login and it restores history bookmarks and setting when I install it on a new or reset device

It’s not doing it this time, any advice?

Asked by combusken123 4 hours ago

RSMeans and Firefox compatibility

Hi there! Well, another company told my business partner that their product does not like Firefox so we should use Chrome and maybe Edge. First, that is a crock, but se… (read more)

Hi there! Well, another company told my business partner that their product does not like Firefox so we should use Chrome and maybe Edge. First, that is a crock, but seems to be a standard answer from anyone in the business world, sadly. I would not trust Edge or Chrome, especially those two, if they were the last platforms on earth. So, help pretty please?

Is there a setting that we can use that will assist in using RSMeans Online Version so it will work more effectively? Whenever we get an error message or it just won't open, they blame it on Firefox.

Asked by belinda.bentley 4 hours ago

Bookmarks

After factory resetting my laptop, all my bookmarks are gone. When I try to the *restore bookmarks*, the only date available to select is after the reset. Any help? … (read more)

After factory resetting my laptop, all my bookmarks are gone. When I try to the *restore bookmarks*, the only date available to select is after the reset. Any help?

Asked by othersidesteve 5 hours ago

Last reply by Dropa 5 hours ago