Showing questions tagged:

As of today, Firefox gets an "Access Denied" when accessing goddady.com. Chrome works.

Access Denied You don't have permission to access "http://www.godaddy.com/" on this server. Reference #18.acf7d517.1771548295.4f66cee0 https://errors.edgesuite.net/18.acf… (read more)

Access Denied You don't have permission to access "http://www.godaddy.com/" on this server.

Reference #18.acf7d517.1771548295.4f66cee0

https://errors.edgesuite.net/18.acf7d517.1771548295.4f66cee0 is what I get when going to https:\goddady.com as of today. Running on Windows7 (no, I won't upgrade). Tried a variety of changes. But Chrome works fine. Any suggestions?

Open 22 1 412

Yahoo mail

I am unable to sign in to my yahoo mail account. It gives me a fault that "something went wrong, please try another device". I can use brave as my browser and sign in wi… (read more)

I am unable to sign in to my yahoo mail account. It gives me a fault that "something went wrong, please try another device". I can use brave as my browser and sign in with no problem but not with firefox. Any idea why?

Open 16 192

Access Denied on Website - https://www.kohls.com

Starting about three weeks ago I began receiving the following message when trying to access the above website: Access Denied You don't have permission to access "http://… (read more)

Starting about three weeks ago I began receiving the following message when trying to access the above website: Access Denied You don't have permission to access "http://www.kohls.com/" on this server.

Reference #18.cc1c2117.1772495056.333a13f3

https://errors.edgesuite.net/18.cc1c2117.1772495056.333a13f3

Note that the site listed in the error message does not contain the S in https. I manually typed the address with the S and received the same message. I found your correspondence with aprilbrown77 on 8/15/23 and tried all the solutions suggested with no success. I believe Kohls change something on their website 3 weeks ago. My operating system is Windows 7 - 32bit and my Firefox version is 115.33.0esr. I have contacted others using Windows 7 and they all have the same problem. Please update Firefox to resolve the Kohls website issue for the millions of us using Windows 7. Thanks.

Open 16 191

Google Drive is stuck in a loop error saying I am not signed in when my email is signed in

Hello, I am having an issue where my google account half logs out after every session. My gmail remains logged in, but google search does not. Google drive (and this is … (read more)

Hello,

I am having an issue where my google account half logs out after every session. My gmail remains logged in, but google search does not. Google drive (and this is the main issue), is stuck so that it can see the files of my account, but insists I'm not signed in.

When I attempt to login and retry nothing happens and it remains in the loop. Before today I have been able to open documents only accessible when signed in on google drive by going to the direct link. This is now intermittantly thinking I am not signed in but mostly working.

Things I have tried:

  • Troubleshoot mode does not fix this problem.
  • My firefox is up to date.
  • I have seen this with no extensions or ad blockers.
  • I have seen this both with and without cookies from google allowed.
  • Screenshots attached from when I talked through this with google support. They said it was a problem on your end and can't do anything.
  • This can be solved by logging out of all accounts and back in. But this is not an acceptable solution.
Open 13 230

Facebook working in Chrome not Firefox

i go to chrome have no problem getting and keeping Facebook i have closed and enable the extensions removed some and it either does not work or takes for ever i… (read more)

i go to chrome have no problem getting and keeping Facebook i have closed and enable the extensions removed some and it either does not work or takes for ever in the version of Facebook. . I keep checking if Facebook is down there are limited problems but i do not see the problems in Chrome. if this keeps up i will be going to chrome which i really do not want to

Open 12 74

gmail alert says browser no longer supports

The alert message appears everytime I go back into gmail This browser version is no longer supported. Please upgrade to a supported browser. I checked that Firefox was la… (read more)

The alert message appears everytime I go back into gmail This browser version is no longer supported. Please upgrade to a supported browser. I checked that Firefox was last updated Feb. 26. So I'm understanding what's going on. thanks

Open 11 1 175

Issues navigating nbcnews.com web site

I visit the nbcnews.com web site frequently. For the past +/- 48 hours, I have been having issues. I can open the home page and scroll from top to bottom just fine. Howev… (read more)

I visit the nbcnews.com web site frequently. For the past +/- 48 hours, I have been having issues. I can open the home page and scroll from top to bottom just fine. However when I now double-clcik to open a specific article, that article page opens for about one second and is then immediately replaced with a page that says "Something Went Wrong. Access to NBC News is temporarily unavailable. The problem will be resolved as soon as possible." This happens on whatever article I select. It also happens on 2 separate computers.

I e-mailed support at NBC News. Their response was "we cannot duplicate this behavior." They suggested I try another browser. I do not use anything other than Firefox, but I found an old installed copy of Internet Explorer from... 2015. IE opened the NBC News main page and all of the sub-pages just fine.

My Firefox just updated to version 115.30.0esr X64 within the past several days. I am not certain if the NBC News issue happened as a result of that update or not. Has anyone else experienced similar difficulties with this web site or as a result of this latest update?

Open 10 193

Downloading a file closes the source website.

Previously downloading files did not close the source website. Now when downloading a file, the source website is closed. Requires logging into the source website for ea… (read more)

Previously downloading files did not close the source website. Now when downloading a file, the source website is closed. Requires logging into the source website for each file downloaded. How can closing the source website be stopped.

Open 9 55

The Page Isn't Redirecting Properly error

We have a web page we've created that is linked to by multiple other websites. For two of the sites where this is linked, Firefox (only) gives a "The Page Isn't Redirecti… (read more)

We have a web page we've created that is linked to by multiple other websites. For two of the sites where this is linked, Firefox (only) gives a "The Page Isn't Redirecting Properly" error. Using the exact same URL to link from other sites works fine in all browsers. Once you get the error, if you click in the URL and hit enter, the page will load fine. Any ideas? When searching that error, all the ideas I find tend to focus on the individual user's system, but this is happening for all users.

Open 9 276

Data Tables open but close immedaitely

I have an Investors.com account and a feature they offer is a stock sector data table that shows recent performance and other information. When I try to open these tables… (read more)

I have an Investors.com account and a feature they offer is a stock sector data table that shows recent performance and other information. When I try to open these tables they close immediately, but if I use my tablet with a different browser they will remain open. I believe this is a simple setting that I need to adjust, but I don't know enough to figure it out.

Open 8 177

Google AI Studio is not displayed correctly (Firefox 115.30.0esr 64-bit, Windows 7x64)

Dear colleagues, please tell me what could be the reason why the Google AI Studio is not displaying correctly. The buttons are invisible, the fonts are stretched, and it'… (read more)

Dear colleagues, please tell me what could be the reason why the Google AI Studio is not displaying correctly. The buttons are invisible, the fonts are stretched, and it's generally impossible to work (see the attached screenshot). Please refrain from giving advice like "update Windows to a newer version," as this is an old computer (its motherboard was manufactured in 2007), but it still opens most websites fine. I don't currently have access to a newer computer with Windows 10.

Open 8 169

twitch not showing channel points

its pretty much what it says on the tin, im not seeing my channel points in chat i have turned off all the tracking stuff i turned off the enhanced tracking and i stil… (read more)

its pretty much what it says on the tin, im not seeing my channel points in chat

 i have turned off all the tracking stuff 

i turned off the enhanced tracking and i still cannot see or earn my channel points i have turned my site security to nothing to see if that would do anything I have turned off all my add-ons and they just dont show can anyone tell me whats happening here

Open 7 100

Videos hang on BBC News website

They play for a couple of seconds, then the panel they are playing in goes black. They used to work a month or two ago. Videos play fine in YouTube. They also play fine i… (read more)

They play for a couple of seconds, then the panel they are playing in goes black. They used to work a month or two ago. Videos play fine in YouTube. They also play fine in apps like VideoPlayer and VLC. They play fine in Chromium based browsers Opera, Brave and Vivaldi. My graphics card requires switching acceleration off. I can’t find a switch for that in Firefox.

Problem Videos start playing, then after a few seconds the video panel turns black. Audio may continue. Refreshing does not help.

Environment

   OS: Fedora Linux 43
   Firefox 147.0.1 (also tested Firefox Flatpak)
   Display server: Wayland and X11 (both tested)
   Hardware acceleration: on and off (tested)
   Media Source Extensions: enabled (disabling MSE triggers an “unsupported device” error)

What works

   BBC News videos play correctly in Chromium-based browsers (Brave, Vivaldi)
   Videos play correctly in mpv/VLC
   Other video sites (e.g., YouTube) play correctly in Firefox

What I’ve tried in Firefox

   Disabling hardware acceleration
   Disabling VA-API
   Disabling WebRender
   Disabling RDD sandbox
   Running Firefox under X11
   Using the Firefox Flatpak build

None of these measures help. This suggests the issue is related to Firefox’s interaction with BBC’s player on Linux. Has anyone else seen this, or is there a known workaround?

Open 7 205

I cannot send, forward or respond to Yahoo emails in Firefox.

On my HP laptop, I can open Yahoo emails, but cannot respond or forward them. Using another browser, I am able to do this. Also, I can do it on myiPhone. I have tried cle… (read more)

On my HP laptop, I can open Yahoo emails, but cannot respond or forward them. Using another browser, I am able to do this. Also, I can do it on myiPhone. I have tried clearing the cache, but that did not help.

Open 6 39

meet.google.com crashes webcam

OS: Windows 11 25H2 (26200.8037) Browser: Firefox 148.0.2 Camera: Logitech C925e When I go to a meeting on meet.google.com, Google Meet says "Camera is starting". My … (read more)

  • OS: Windows 11 25H2 (26200.8037)
  • Browser: Firefox 148.0.2
  • Camera: Logitech C925e

When I go to a meeting on meet.google.com, Google Meet says "Camera is starting". My camera light flashes and then stays on. However, Google Meet is unable to connect to the camera.

Upon closing the tab, the camera light stays on and the camera is unresponsive to all apps. The camera must be unplugged and plugged back in to work again.

The issue does not exist when I go to webcammictest.com in Firefox or in other desktop apps. The camera works correctly on meet.google.com when I use Chrome.

I have tried removing camera and microphone permissions to meet.google.com and re-granting them. I have tried deleting all meet.google.com cookies and storage.

Open 6 167

How do you or I fix a 503 error that's only in Firefox?

No accurate topic in the ddlb, so picked this. I've bought from an ecommerce site for years, using FF as my browser. Suddenly, over the last couple of weeks, I can't get … (read more)

No accurate topic in the ddlb, so picked this.

I've bought from an ecommerce site for years, using FF as my browser. Suddenly, over the last couple of weeks, I can't get to, receiving a 503 error message.

I can still get to the site on Edge, but I don't wish to use it or Chrome for ecommerce. Either they or you broke something. What needs to be done?

Open 6 36

Cannot sign in through TV provider to watch DisneyNOW

There seems to be a glitch that I keep encountering when trying to sign in through my TV provider, particularly Verizon, to watch DisneyNOW or TCM or any other service fo… (read more)

There seems to be a glitch that I keep encountering when trying to sign in through my TV provider, particularly Verizon, to watch DisneyNOW or TCM or any other service for that matter. The website known as "ssoauth.verizon.com" seems to keep hanging on the message "Please wait - we are verifying your account," and the sign in never gets completed. I already tried clearing my cache and history but with no result.

Even trying to submit troubleshooting information is causing the form to crash here. If you would like, I can send you a text file containing the log I saved from the browser console.

Open 6 146

ebay search results' thumbnails are small (about 1/4 regular size) ff115.33esr

-ebay search results' thumbnails are small (about 1/4 regular size) -i cleared cache in settings and ff-profile-cache folder, flushed dns, used private mode, and used di… (read more)

-ebay search results' thumbnails are small (about 1/4 regular size) -i cleared cache in settings and ff-profile-cache folder, flushed dns, used private mode, and used different ms accounts. no success, -issue happened in earlier ff version , upgrading to latest 115.33esr did not fix it. --issue not in chrome

Open 6 144