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How do I contact Firefox support directly?

I have been told by my bank that firefox wants their customers who are having a problem with the website when using firefox to contact firefox directly. How do I do that… (read more)

I have been told by my bank that firefox wants their customers who are having a problem with the website when using firefox to contact firefox directly. How do I do that? I have wasted way too much time trying to find that contact information. Any help would be greatly appreciated.

Archived 11 192

Trying to connect to website.

Trying to get to the "http://localhost:631" website from my Ubuntu 22.04, but always get "can not connect". What is going on? What do I need to do to fix this? I have tri… (read more)

Trying to get to the "http://localhost:631" website from my Ubuntu 22.04, but always get "can not connect". What is going on? What do I need to do to fix this? I have tried to add this website to the exception list but it changes the http to https.

Archived 7 91

Some sort of Windows only bug when using Ren'Py

When playing any Ren'Py web build on Firefox Windows, the frames freeze while entering inputs. Depending on what is being displayed on screen, sometimes it will still con… (read more)

When playing any Ren'Py web build on Firefox Windows, the frames freeze while entering inputs. Depending on what is being displayed on screen, sometimes it will still continue despite the mouse movement, but most things just completely freeze up. Once the inputs stop, the frames will skip ahead to where they should be. This only seems to happen on Windows, as I was told it is not repeatable on Ubuntu using Firefox. This is also not an issue on Chromium based browsers.

Locked Archived 7 130

Issues with signing into my online banking account when you using firefox

I was told my bank that there has been an issue with firefox since the last upgrade. I can sign into my account, but if I try to do anything or click on anything, the si… (read more)

I was told my bank that there has been an issue with firefox since the last upgrade. I can sign into my account, but if I try to do anything or click on anything, the site locks up and I can not do anything except for sign out. They told me that it was on your end and that you needed customers to reach out. It's becoming frustrating that I can't use firefox for this application. I can get into my account and do what needs to be done with other browsers. What can you do on your end. The bank is Mission Federal Credit Union. Thank you! I look forward to hearing back with good news!

Archived 6 259

Website no longer accessible - but no problem with that website. Is Mozilla 'blocking' access?

Since doing an update on the Firefox browser, I am unable to access one specific website that had no issues prior. The website that is no longer available to open in Fir… (read more)

Since doing an update on the Firefox browser, I am unable to access one specific website that had no issues prior. The website that is no longer available to open in Firefox is owned/managed by an organization outside of the USA. After 3 or 4 days of attempting to open this specific website, I launched a Google browser and had no trouble opening the website. I am hoping that Mozilla is not going to the culture of suppressing religious freedoms by deciding which websites can and can not be accessed on that basis.

Archived 6 118

Some websites stopped opening

Some sites stopped opening, although in other browsers, and through the phone everything opens up. I've tried reinstalling the browser, disabling extensions, resetting DN… (read more)

Some sites stopped opening, although in other browsers, and through the phone everything opens up. I've tried reinstalling the browser, disabling extensions, resetting DNS. It didn't help. A list of sites I'm having trouble with: https://www.deepl.com/ https://enka.network/ https://7tv.app/ https://hsr.hakush.in/ and some other sites that I can't remember right now. In Chrome he working. Sites like youtube twitch and other poplar working too, idk why firefox have problem, maybe its new update?

Archived 5 265

My website won't open on Firefox but open on every other Browser.

My website is http://bigelowdesignco.com As of today and today only Firefox refuses to show my homepage like it's supposed to, and instead it only shows some strange webp… (read more)

My website is http://bigelowdesignco.com

As of today and today only Firefox refuses to show my homepage like it's supposed to, and instead it only shows some strange webpage I have never seen before saying "Account not found".

I opened my website on Microsoft Edge, Google Chrome, Safari, and Firefox on my iPhone with zero issue. However, I have check Firefox for desktop on two different computers, and been shown the same page.

I have already cleared my cache, history and cookies. I also uninstalled Firefox and did a fresh install, only to have the same problem.

I'm just really confused what happened as this has never happened before. I got scared someone hijacked my website, but that wouldn't make sense since it's working on everything but Firefox on my desktop. I've just never seen this "Account not found" page before and this page has nothing to do with my website, domain, or hosting. My website and domain are all on Squarespace.

Archived 5 128

Wall Street Journal Comments Not Appearing in Firefox

Hello, For the past couple weeks, comments on WSJ articles and opinions have not shown up in Firefox. They show up just fine if I use Edge. I'm running Firefox 128.0.2 … (read more)

Hello,

For the past couple weeks, comments on WSJ articles and opinions have not shown up in Firefox. They show up just fine if I use Edge. I'm running Firefox 128.0.2 on a Windows 10 computer.

I run uBlock origin. I tried disabling it, but that has no effect on the problem.

Any help would be appreciated. Thanks in advance.

Solved Archived 5 378

"Sign In" Screen of "https://torontosun.com/sign-in/" does not Load in Virtual Box VM

My Environment: Host Machine - Intel Core i7-4771 @3.50GHz, 16GB RAM NVIDIA GeForce 210 Display Adapter, Intel Gigabit Network Connection (ISP connection is around 700MBp… (read more)

My Environment: Host Machine - Intel Core i7-4771 @3.50GHz, 16GB RAM NVIDIA GeForce 210 Display Adapter, Intel Gigabit Network Connection (ISP connection is around 700MBps).

OS - Windows 7 Pro V.22H2 Browser = Firefox ver.128.0.3 64bit.

Virtual Machine (VM) - Oracle Virtual Box Ver. 7.0.20 r163906, RAM = 4GB, Network = Bridged Adapter.

OS = Windows 7 Pro V. 22H2 Browser = Firefox ver. 128.0.3 64bit.

The Problem (In my VM only because I never browse sites on my Host PC): Toronto Sun website "Sign In" Screen never loads. A quarter circle just goes round and round. The website in question is - https://torontosun.com/sign-in/ The website itself does load fine and I can browse the site and all articles. But I cannot log into the site because the "Sign in" screen never loads. Also, Firefox tabs crash very frequently on this whole website.

Firefox is the only browser that I have on both my Host and VM (I have deleted MS Edge since it cannot be uninstalled).

On my VM, I tried installing Google Chrome and it works fine. The Toronto Sun Sign In page loads fine and I can log in.

On my Host PC, Firefox actually works. I tried it to see if the "Sign In" screen appears and it does and I can log in. It is only on my VM that it does not load.

What has Changed:

The Oracle Virtual Box software was just updated from ver. VirtualBox-7.0.18-162988-Win to ver. VirtualBox-7.0.20-163906-Win.

What I have tried: I have already done the following: Cleared - "Everything" including History, cookies, Temporary Cached files and pages and Site Settings.

I do not have any add-ons or themes installed.

I have cleared all Windows and User Temp Folders and files. I have rebooted several times in the past couple of days.

I tried increasing the VM RAM from 4GB to 6GB - did not help.


I would appreciate a solution.

Thanks very much. Kenneth

Solved Archived 5 387

Unable to access a financial account.

The latest Firefox update has made it impossible for me to log into https://www.discover.com/ I consistently receive the following error message: "Your account cannot cu… (read more)

The latest Firefox update has made it impossible for me to log into https://www.discover.com/ I consistently receive the following error message: "Your account cannot currently be accessed. Outdated browsers can expose your computer to security risks. To get the best experience on Discover.com, you may need to update your browser to the latest version and try again. For questions, please contact us at 1-800-347-7769. We're always available 24 hours a day, 7 days a week."

Pop up blocker in the address bar has been manually turned off and antivirus VPN has been manually turned off. Discover has told me the problem is with the browser not their website. I can access the account via one of the less secure browsers (edge) but am not comfortable with that company and would prefer this glitch being fixed if possible. Firefox info is version 128.0 and it automatically updated earlier this week. Thank you. Enjoy your weekend. Laurie

Archived 4 201

fire fox browser

Unable to access currently email . Firefox states another page is embeded in currently. Read firefox questions and answers and stated possible malicious web site . It … (read more)

Unable to access currently email . Firefox states another page is embeded in currently. Read firefox questions and answers and stated possible malicious web site . It happens for a few days at a time. Today states website not secure. I was able to use today private browsing for emails. The first inquiry I sent a screen shot. It was posted.

Archived 4 229

Wikipedia Search Box Gone

For the last two days the search box for Wikipedia is missing with Firefox, but works properly with Chrome and its various derivatives. My FireFox is 128.0.3 64 bit whi… (read more)

For the last two days the search box for Wikipedia is missing with Firefox, but works properly with Chrome and its various derivatives.

My FireFox is 128.0.3 64 bit which it claims is the current release. It claims to have updated last on July 27 which is an obvious red flag. Is there some way to force FireFox to revert to the previous release?

I can get to a search box it by right clicking on the magnifier and opening the search box in another tab or window, and then deleting the original tab which is rather cumbersome. I've turned off all ad blockers and so forth.

Does this sound familiar to anyone?

Archived 4 82

Infinite redirects

I am unable to login to a single microsoft service on firefox with my school account. It infinitely redirects to a different link and says "Sorry we're unable to sign you… (read more)

I am unable to login to a single microsoft service on firefox with my school account. It infinitely redirects to a different link and says "Sorry we're unable to sign you in" and I cannot even access the login page for microsoft office 365. I cleared all cookies and cache and even recreated my account 3 times and reinstalled fresh firefox 5 times. Nothing works.

Archived 3 380

E*Trade analyst research tab not displaying properly

The E*Trade analyst research tab does not display properly with text appearing over top of other text, strange numbers, and certain links inactivated. See attached exam… (read more)

The E*Trade analyst research tab does not display properly with text appearing over top of other text, strange numbers, and certain links inactivated. See attached example screenshots showing issues (yellow highlighting with Firefox) and proper display (green highlighting with Chrome). Thanks!

Archived 3 293

Unable to download or upload files to some websites

For a few months now I've been having issues uploading firmware files to my QNAP server's website. I was trying to update the firmware, but it wouldn't allow the file to … (read more)

For a few months now I've been having issues uploading firmware files to my QNAP server's website. I was trying to update the firmware, but it wouldn't allow the file to even be uploaded. Would just get a general "error" with no help.

This past week a started having issues with 7digital.com not allowing me to download zipped music files. It kept giving an error about the oauth token not being passed through. (Error: Authorization failed for method <GET> and URL <http://media.geo.7digital.com/media/user/download/release>. Missing oauth_consumer_key)

Finally figured out that this is only happening in Firefox, Brave browser and other Chrome based browsers don't have the issue.

I've tried turning off the tracking and download protection in settings, but it didn't help. So, what's causing it?

Using Firefox 128.0.3 (64-bit) on Linux (NixOS).

Archived 3 173

Linkedin not Loading, Requires Many Refreshes, and Still Generally Does not Work

Can you please assist with issues that I am experiencing with LinkedIn not loading on Firefox? I have attached four examples, and summarised following. LinkedIn is workin… (read more)

Can you please assist with issues that I am experiencing with LinkedIn not loading on Firefox? I have attached four examples, and summarised following. LinkedIn is working when accessing by Edge: on the same laptop, or by another computer. A summary of the four examples follows: 1. Another user’s feed not loading, 2. Group feed not loading, 3. My profile page not loading, and 4. Group feed not loading. The only control that relatively works is regular refreshing, though this is inconsistent, and is generally ineffective e.g. my feed may only be for a couple of: minutes, or hours; despite many refreshes, instead of > six hours with confidence by scrolling. The issue has been occurring for the previous four days, and other users are apparently experiencing similar, refer following. I unsuccessfully trailed the following: 1. Various minor setting modifications according to historical posts - I cannot recall all of the specifics, 2. Clear cache etc, and DNS flush, 3. Log in/out/restart, and 4. New profile.

I speculate may be a LinkedIn "bot" control feature, and my use appears like a "bot" - though I do not use any automated features. The justification for the “bot” speculation is the new profile apparently worked, prior to commencing my normal use - opening multiple tabs with LinkedIn, though this may be a coincidence. I also speculate that if was a "bot" control feature, LinkedIn would restrict my account, though is inconsistent with using by Edge.

The following may also be coincidental, though I have observed that emails in my Outlook webmail are slow to load, and occasionally require refreshing to read etc.


Other Users With Issues: I replied to the following discussion:

https://new.reddit.com/r/linkedin/comments/1dzi2dr/something_went_wrong_please_refresh_the_page_and/

https://new.reddit.com/r/linkedin/comments/1dy5j90/weird_maybe_firefox_linkedin_browsing_bug_anyone/

Archived 3 128

Help. Firefox please help me re ''The error was Secure Connection Failed An error occurred during a connection to proton.me.

Can Firefox please sort out why I get this message when i try to type or search firefox for proton.me my email service. The error code keeps comming up and I need to get… (read more)

Can Firefox please sort out why I get this message when i try to type or search firefox for proton.me my email service. The error code keeps comming up and I need to get pass it.

The error was Secure Connection Failed An error occurred during a connection to proton.me. The OCSP response is not yet valid (contains a date in the future). Error code: SEC_ERROR_OCSP_FUTURE_RESPONSE The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the web site owners to inform them of this problem.

That is why I am contacting firefox help team. Please fix it. I am signed into firefox and still get that message.

Thanks Lorna and Del

Image of the error message is attached

Archived 2 36

Discord crashes as soon as someone else joins VC

Hey, I have noticed recently that Discord crashes its tab as soon as someone else joins a voice call and microphone access is given. I am on Linux/NixOS/Hyprland and am … (read more)

Hey,

I have noticed recently that Discord crashes its tab as soon as someone else joins a voice call and microphone access is given.

I am on Linux/NixOS/Hyprland and am not experiencing this issue on Linux/Endeavour/Gnome.

The crash report mainly complains about libxul.

Any ideas or directions are greatly appreciated.

Best

Archived 2 283

Blue Squares on my Browser

Hi! I seem to be having an issue with my browser. Every now and then, blue squares will partially or completely replace the icons on my toolbar an search bar, and disappe… (read more)

Hi! I seem to be having an issue with my browser. Every now and then, blue squares will partially or completely replace the icons on my toolbar an search bar, and disappear on its own after a while.

For reference, I currently have several tabs open (13) on a split screen, but only the icons on de left window are affected by this. This started happening this month, prior to this I was able to have multiple tabs open on a split screen without issue.

I'll attach 2 images so you can see what I mean.

I appreciate any advice I get to fix this.

Solved Archived 2 470