Showing questions tagged: Show all questions

Chinese hackers

I need help! Everyday I have at least 8 Chinese Hackers that show up on on the top in the list of websites visited on my Firefox. The entire page is in Chinese with Chi… (read more)

I need help! Everyday I have at least 8 Chinese Hackers that show up on on the top in the list of websites visited on my Firefox. The entire page is in Chinese with Chinese pictures. Please see the attached images. I have no idea how long they have been there prior to being so bold to openly show themselves. I certainly have no idea of what they have uploaded or downloaded on my laptop. How can I get rid of them and what can i do to prevent them coming back? I know a lot of weird things have been going on in my computer that I have absolutely no reason nor explanation for. this has been going on for at least the last couple of years or more. I have had 3 computers to crash in a short period of time which I feel they have done. Spyware shows I have had a keylogger for a long time but all of the files it takes me to are protected and I have not been able to delete them. BillCowanjr@gmail.com

Asked by BillCowanjr 1 day ago

Last reply by FredMcD 1 day ago

Constantly Crashing Firefox Tabs

My firefox tabs has been crashing, and it has been getting far far worse. Practically none of the tab will open longer than 5 milliseconds. Other browsers works perfectl… (read more)

My firefox tabs has been crashing, and it has been getting far far worse. Practically none of the tab will open longer than 5 milliseconds. Other browsers works perfectly fine. I tried starting it on safe mode, no good. Tried clean reinstalling firefox, no good.

Can anyone help me why firefox is specifically crashing? About a month ago it worked perfectly fine.


bp-6fcdddcf-9364-454b-b261-eb1ef0201129 bp-6313cc4d-414d-4a6d-a155-f48a20201129 bp-4f4a056c-b467-4b1b-8349-715710201129 bp-58e36541-9f24-4cc4-8173-77b5c0201129 bp-35662b35-b468-483c-bbdb-60c050201129 bp-7bfda4a0-329e-4e00-ae27-30bba0201129 bp-cbf8c777-09bd-435f-aaf8-ccdb10201129

Asked by skypasser 2 days ago

Last reply by cor-el 1 day ago

Unable to open page https://bristolmenu.com/#/shop/volunteer-tavern/boarding - works fine from MS Edge

Trying to order takeaway meal via local pub website http://www.volunteertavern.co.uk/ Click on link here takes me to website as Subject above:- https://bristolmenu.com/#/… (read more)

Trying to order takeaway meal via local pub website http://www.volunteertavern.co.uk/ Click on link here takes me to website as Subject above:- https://bristolmenu.com/#/shop/volunteer-tavern/boarding This is just a blank page on Firefox, but works AOK on MS Edge and on my phone (iPhone) I found a bristolmenu cookie, deleted this & tried again - still failed. I'd prefer to keep using Firefox, but considering changing to Edge due this - any help appreciated :-) Thanks, Neil

Asked by neilashmore 4 days ago

Last reply by jscher2000 1 day ago

Password manager: identifier of an account not belonging to me?

Hello, In my Firefox password manager (Lockwyse), I have the credentials of a valid twitter.com account of someone I don't know. It looks like a nice security hole. Am I … (read more)

Hello, In my Firefox password manager (Lockwyse), I have the credentials of a valid twitter.com account of someone I don't know. It looks like a nice security hole. Am I seriously worried about the security of my own password? How and who should I inform Mozilla about this serious problem? Thank you in advance for your assistance ? Cordially.

Asked by vincent.loupien 3 days ago

Last reply by FredMcD 2 days ago

Firefox Crashing, trying to find out why

Hi there, first time posting. I have Firefox 82.0.3 64-bit and I am on Windows 10. The only add-ons I have are Ublock Origin and Adblocker. This morning I was having some… (read more)

Hi there, first time posting. I have Firefox 82.0.3 64-bit and I am on Windows 10. The only add-ons I have are Ublock Origin and Adblocker.

This morning I was having some internet trouble and it turns out my ISP needs to send someone out to my house to fix it. While my internet was going in and out, Firefox seemed very sensitive to this because it would continue to crash.

I was wondering if your internet connection going in and out can cause Firefox to crash (I need to the end the process because it is unresponsive type of crashing). I don't usually have any problems with Firefox and just wanted to ask.

Thanks.

Asked by Dr.Strange 2 weeks ago

Last reply by FredMcD 2 days ago

HIgh memory usage seems to continually increase!

I realise that Firefox uses up a lot of Memory (particularly as it tries to run each Tab separately). However, my Firefox seems to keep increasing its usage! I can start … (read more)

I realise that Firefox uses up a lot of Memory (particularly as it tries to run each Tab separately). However, my Firefox seems to keep increasing its usage!

I can start with a number of Tabs open & (after refreshing each Tab - to ensure it is "lice" & "active") I will get (according to Windows Task Manager) about 1,300MB in use.

Without opening up any more Tabs & without trying to run any Web-Based Videos, over a period of a few hours it will increase & increase & increase - perhaps getting up to 4,000MB!

I've cross checked with "about:performance" (to open FF's own Task Manager), to show the individual Tab usage, & that NEVER totals up to anywhere near the figures shown by the Windows Task Manager!!

Obviously, my FF is fully up to date!

Any comments!

Asked by John-B 5 days ago

Last reply by FredMcD 4 days ago

Backing up and restoring lost tabs

I often experience situations on Firefox where I lose all of my important tabs which I never end up getting back, despite having 'restore previous session' turned on. For… (read more)

I often experience situations on Firefox where I lose all of my important tabs which I never end up getting back, despite having 'restore previous session' turned on. For instance, it happens when a software forcefully opens a "Thank you for installing" site while Firefox wasn't running, or when I accidentally open a link in a new window while being on private mode, when I meant to open it in a new private window instead..

On a different browser I used before switching to Firefox, I used to resolve this by going to it's profile location and looking at two files named "Current Session" and "Last Session". I could just rename the "Last Session" file to "Current Session", and all of my tabs would return. I was hoping Firefox would have something similar, but it seems either impossible or maybe just a bit more complicated, since I cannot find anything regarding this on the web.

Each time this happens to me, I go to my Firefox profile folder but cannot really find anything regarding sessions I could replace and restore. Only thing I managed to back up from the various important tabs I lost were six files in a fashion like this:

recovery.jsonlz4, upgrade.jsonlz4-[a lot of numbers]

Can I use these files to recover my lost tabs somehow, similar to how I used to do it in the different browser? Hopefully I'm understandable, it's a bit complicated to explain for me.

Asked by syuro 5 days ago

Firefox heavy spike and sometime freeze when PC is in high GPU usage

Hi I'm an Computer Vision engineer and I migrated from Chrome recently. The problem is, when I train a neural network and GPU utilization goes beyond 90% Firefox becomes … (read more)

Hi

I'm an Computer Vision engineer and I migrated from Chrome recently.

The problem is, when I train a neural network and GPU utilization goes beyond 90% Firefox becomes unusable and sometime freeze my whole PC entirely.

I'm not even talking about YouTube or video sites, just new tab is enough to cause problem.

This never happen in Chrome and I'm forced to keep using it every time I need to use GPU.

Is there any tip for this?

Asked by palm22180 5 days ago

Last reply by FredMcD 5 days ago

What is Openresty?

When I last opened Firefox and entered a website, it did not load at first. Instead there was a message about OpenResty being installed or running. Since then there has… (read more)

When I last opened Firefox and entered a website, it did not load at first. Instead there was a message about OpenResty being installed or running. Since then there has been no other issue.

What is OpenResty, should it be running on Firefox? Do I have a problem.

I run the current version, with Adblock Plus, Duck Duck Go, and Facebook Container extensions.

Asked by jcebula 5 days ago

Last reply by FredMcD 5 days ago

Attention Sumo's: Users asking about redirect to OpenResty

https://support.mozilla.org/en-US/questions/1315389 https://support.mozilla.org/en-US/questions/1315390 https://support.mozilla.org/en-US/questions/1315390 Websearch: ht… (read more)

https://support.mozilla.org/en-US/questions/1315389

https://support.mozilla.org/en-US/questions/1315390

https://support.mozilla.org/en-US/questions/1315390


Websearch: https://www.bing.com/search?q=OpenResty

OpenResty OpenResty is a web platform based on nginx which can run Lua scripts using its LuaJIT engine. The software was created by Yichun Zhang. It was originally sponsored by Taobao.com before 2011 and was mainly supported by Cloudflare from 2012 to 2016. Since 2017, it has been mainly supported by OpenResty Software Foundation and . . . .

Asked by FredMcD 5 days ago

LOST my Firefox 63.0 !

I've been using Firefox 63.0 for quite some time and had dozens of websites open. I referred to these websites frequently. After checking some emails this morning, I dec… (read more)

I've been using Firefox 63.0 for quite some time and had dozens of websites open. I referred to these websites frequently. After checking some emails this morning, I decided to RESTART my laptop. It turned out this was a HUGE mistake!! When I went to "Recent Items" as I usually do to find the Firefox link, the only version available was 70.0.1. Not only was 63.0 NOT in "Recent Items" I could no longer find it in my Download logs. I had chosen NOT to begin using version 70.0 because there was no mechanism to move my open site from 63.0 to 70.0. HOW DO I FIND AND OPEN 63.0 OR, ALTERNATIVELY, GET 70.0 TO FIND AND RETAIN THOSE SITES I HAD ON MY 63.0? I should note that ALL MY PASSWORDS where required were stored on the 63.0 browser and are NOT present when I use the 70.0 version!!

Asked by mbmfinancial 5 days ago

Last reply by FredMcD 5 days ago

website replaced by openresty platform only in Firefox

I use the washingtonpost.com website multiple times daily. I just went to that site. Instead of the WAPO, the site opened to openresty.com. Openresty.com has replaced … (read more)

I use the washingtonpost.com website multiple times daily. I just went to that site. Instead of the WAPO, the site opened to openresty.com. Openresty.com has replaced my Washington Post site and shortcut -- but ONLY in Firefox. The Washington Post site is up and running. I can reach the WAPO in Chrome on the same computer, my son can reach it in Safari and Chrome on his computer. I don't know how to get rid of this or if it is a threat. Thanks.

Asked by nyirra 5 days ago

Last reply by FredMcD 5 days ago

Partial Application Hang

I have recently been suffering an issue where the browser becomes unresponsive and consumes massive amounts of hardware resources especially memory, in one case was using… (read more)

I have recently been suffering an issue where the browser becomes unresponsive and consumes massive amounts of hardware resources especially memory, in one case was using over 60 gigabytes of combined physical and virtual memory.

I have tried refreshing with Firefox Refresh, reinstalling and the problem still persists.

I believe it is either one of the addons Tree Style Tabs, but I don't know how to accurately diagnose this though, as sometimes I am able to get to the about:addons and disable one or the other but the problem doesn't go away and in some cases escalates to freezing the whole process.

When the application does this, the currently selected pages still work say I have one open of the ABC news website, I can still scroll up and down, but if I click a link to another article or something, nothing happens, same applies if I try to do anything with the address bar, the history and suggestions pop up but the browser doesn't do anything even after I hit enter.

I'd like to try and find out what the program is doing during this state of unresponsiveness, I left it for a couple of hours last week to see if it could work itself out, turns out it couldn't and the system ran out of Ram and fell over. I'd like to know how to diagnose it, know what it's doing, what it's hung up on and if it's related to an addon, tell the creator about it.

I apologise if this is not the correct way to go about this, I have just run out of patience trying to fix this myself.

Asked by Crashed 6 days ago

Last reply by FredMcD 5 days ago

Audio stops playing after 2-3 seconds

The issue: on all sites, whenever media with audio plays (either automatically, or when I click), the audio stops after 2-3 seconds. If it is video, the video continues t… (read more)

The issue: on all sites, whenever media with audio plays (either automatically, or when I click), the audio stops after 2-3 seconds. If it is video, the video continues to play without sound. When it is audio-only, such as bandcamp, the timestamp stops. Audio resumes playing if I rewind or manually move the timestamp handle (scrubber?) back. This must be repeated each time the media is paused. Audio does not resume playing if play and pause are pressed, or if the site is refreshed.

Troubleshooting steps attempted so far:

  • Tried a different browser. Microsoft Edge works just fine.
  • Allowed autoplay for both audio and video
  • Cleared cache, and ensured that cookies were allowed
  • Turned off all adblockers
  • Uninstalled flash
  • Refreshed firefox settings

I'm at a loss!

Asked by juniper.mitchell 3 weeks ago

Last reply by FredMcD 1 week ago

Firefox crashes all the time - tried refresh, safe mode, disabling hw acceleration. Reinstalled multiple times including earlier version.

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes ask… (read more)

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes asking to send the crash report and to restore the tab. I click yes and it crashes again with the same window. Sometimes if i reboot it all of a sudden works. But literally everyday when i log on for the first time it crashes, then i reboot and sometimes it crashes, and then sometimes on the second reboot it just works somehow. I have tried installing earlier versions, refreshing firefox, starting in safe mode etc.

Here are a few of the crash IDs that were submitted successfully (others failed to submit). Thanks for your help.

bp-184c9810-753f-4c95-8ab9-7bdbf0201123 bp-9dd6128c-efde-48d2-8a60-cca8b0201123 bp-838ee5a6-c78d-441d-a830-78be20201123 bp-cad59347-bdef-48a8-9965-742960201123

Asked by dan.kline 1 week ago

Last reply by FredMcD 1 week ago

FireFox lockups

No matter what version of FireFox i use it constantly lock`s up , freezes. Nothing works to resolve the issue, restarting the desktop, refreshing the desktop. The only t… (read more)

No matter what version of FireFox i use it constantly lock`s up , freezes. Nothing works to resolve the issue, restarting the desktop, refreshing the desktop. The only thing i can do is kill the process or reboot but the problem just keeps coming back without fail. I`m using deb 10.6 with a dell i5 4th, gen with plenty of ram and hdd space, it`s a new install at that only about a week old. I have noticed this has been a problem with FF ever since i started using it many years ago.\ The others are all the same, it seems that people and companies don`t take much pride in their work anymore. You see this everywhere not just with FF.

I also noticed that when "Share Data" is checked Wikipedia is mentioned, this site is so subjective it is not allowed to be used by any University student for research so why it it doing being used here ? The other problem is if plugin info can be seen and recorded why are extensions allowed in the store that supposedly block this info from being collected when they don`t work, this feature proves it, if it's supposed to be blocked then it would not be published in the form even after clicking "Share Data" clicking anything is irreverent it should be blocked no matter what.

Asked by Adam 2 weeks ago

Last reply by FredMcD 1 week ago

Firefox no longer runs or works on my desktop PC computer

How do I completely remove all traces of Firefox from my windows 10 OS? Note: This is why, After windows ask me to run your application or program or software, and I clic… (read more)

How do I completely remove all traces of Firefox from my windows 10 OS? Note: This is why, After windows ask me to run your application or program or software, and I click the yes button after I had done that it doesn't do anything after that and then it just repeatedly does this, and I had used windows uninstall program and I uninstall Firefox then I had reinstall it and it still did the same exact thing that I had mentioned above "even tried using the Windows Registry Editor too!"

Note for years I had used your browser and hardly had any troubles with or problems with your browser

Asked by Frank 1 month ago

Last reply by FredMcD 1 week ago

Firefox stopped loading page set as default in a profile

I use a couple of different browsers, Firefox and Brave. I have several profiles set up in Firefox depending on specific sites or groups of sites that I can open individu… (read more)

I use a couple of different browsers, Firefox and Brave. I have several profiles set up in Firefox depending on specific sites or groups of sites that I can open individually or together simultaneously. One of these I set up for a recipe management site I use https://recipesage.com. I set up a profile for recipesage and then go to the site, log in and save that page as the default. I then set up a .desktop script in my ~/.local/share/applications folder (I use Ubuntu as my OS of choice) to open that profile along with an image for recipe sage so I can save the "application" to my launcher separate from the regular Firefox icon. It worked fine that way for years until just recently. it no longer works. I deleted and recreated the profile, open it, set the default page, close firefox and restart it and it just spins, never loads the page. If I set the default to the default firefox page and then go to the site manually it works but not if I save it as the default. I have had to switch to using Brave instead which is fine but kind of sad that I can't use Firefox any longer. Any ideas why it all of a sudden broke?

Asked by bjb1959 1 week ago

How do I authenticate my Firefox Account?

Question in title. I cannot figure out which app I need to use, as when I use Google Authenticate it would either like a QR Code or a setup key, but I have neither. … (read more)

Question in title. I cannot figure out which app I need to use, as when I use Google Authenticate it would either like a QR Code or a setup key, but I have neither.

Asked by Neil 1 week ago

Issue with update 83.0

Am not computer savvy, but know just enough to get by with performing most routine desktop usage tasks .. I am running Windows 8 on a Dell Inspiron 660 desktop which us… (read more)

Am not computer savvy, but know just enough to get by with performing most routine desktop usage tasks .. I am running Windows 8 on a Dell Inspiron 660 desktop which uses Intel's built in HD graphics 2500.

Up until Firefox update 82.0.2, I had no issues with Firefox whatsoever. Applying the update to 83.0 resulted in numerous error messages along the lines that my display driver had stopped responding (but successfully recovered).

While glancing through some of the event error logs, as best I recall having seen, at least one made a reference that Firefox could not access the graphics card (or something to that effect).

I then opted to perform a system restore and rolled back my system to where I was once again using Firefox update 82.0.2 successfully and without issues. FYI, I am using the last intel display driver available for my Dell, so updating my display driver isn't an option.

Unless and until others report a similar issue, guess I will continue using Firefox as updated to 82.0.2 and not downloading any further updates. Any comments would be appreciated.

Asked by ikey48 1 week ago

Last reply by FredMcD 1 week ago