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  • Archived

Firefox cannot keep track of the fact that it's already up to date

Mac OS X High Sierra 10.13.6 Here's the routine with FF on this machine: If FF 68.0.2 is running, after a while I will try to open a new tab and be told "Sorry we need to… (read more)

Mac OS X High Sierra 10.13.6

Here's the routine with FF on this machine: If FF 68.0.2 is running, after a while I will try to open a new tab and be told "Sorry we need to do one small thing to keep going, FF has been updated in the background, Restart FF" I do so. It opens up a new, clean profile in a new window (About FF now says 68.0.1 in this version of FF, and it downloads 68.0.2 and prompts to Restart FF (again)). At which point it runs "a new helper tool" and re-updates FF to 68.0.2. I then have to mess with about:profiles to go back to my profile. Things then run routinely for a few hours or a day, before the whole routine starts over again.

Alternately, if FF 68.0.2 is not running, if I open it (after opening and closing it several times without issue), I will get a message that "You've launched an older version of FF, Create New Profile or Quit". Create New Profile leads me through the routine above.

Versions of the above routine have happened not just between 68.0.2 and 68.0.1, but also between earlier version updates. That is, this has been going on for months. It does seem in the last couple of weeks that the interval of time has shortened and I'm having to do this routine everyday or even multiple times a day. I have no problems like this with FF on any other machine.

I've tried:

Trashing FF and re-dl'ing from Mozilla. No dice. Trashing FF, trashing Library/Cache/Mozilla and Firefox folders. No dice. Trashing FF, trashing Library/Application Support/Firefox/Profiles (and re-signing in to retrieve my existing bookmarks etc and re-setting up View and other Preferences). No dice.

If anyone has any ideas, I'll be grateful, thanks in advance.

Asked by david.doerksen 1 year ago

Last reply by david.doerksen 11 months ago

  • Solved
  • Archived

"Refresh" stopped app working and now get a message when I try open the app saying copy of forefoot is already open which it is not.

I like Firefox but sad to say that I have increasinlt wasted much time lately with its crashy ways and I made the mistake of using Refresh today. Now get a message when … (read more)

I like Firefox but sad to say that I have increasinlt wasted much time lately with its crashy ways and I made the mistake of using Refresh today.

Now get a message when I try open the app saying "copy of firefox is already open" which it is not true and it is not showing as running on the system.

I have tried reinstalling and it makes no difference.

I dont have an IT engineering degree but how do I fix this before I just give up and walk away? Thanks.

Asked by exasperatedagain 1 year ago

Answered by exasperatedagain 1 year ago

  • Solved
  • Archived

On my Mac I'm getting the error message "A copy of Firefox is already open. Only one copy of Firefox can be open at a time"

I think that I'm pretty much done with FireFox and this may be the last straw. When I try to open Firefox, I'm getting the error message "A copy of Firefox is already op… (read more)

I think that I'm pretty much done with FireFox and this may be the last straw. When I try to open Firefox, I'm getting the error message "A copy of Firefox is already open. Only one copy of Firefox can be open at a time." I tried all of the things that I could find on the web. There's no process running, so can't kill it via "Force Quit". I tried deleting the .parentlock file, using terminal, which seemed to be an approach that others suggested, but there was no such file. So, I'm stuck. Before I just completely give up on FF and move to Chrome, does anybody have any other ideas that might work?

Asked by sylvester-13 1 year ago

Answered by sylvester-13 1 year ago

  • Archived

Firefox 63 flickers aggressively and freezes when streaming video, (HBO, Netflix etc), why?

The following sites all have video playback issues for me: HBO Go, Netflix, Showtime Anytime, Hulu, Xfinity. - HBO freezes every for several seconds every 15 seconds or… (read more)

The following sites all have video playback issues for me: HBO Go, Netflix, Showtime Anytime, Hulu, Xfinity. - HBO freezes every for several seconds every 15 seconds or so. When it does this it repeats audio from the moment where it began freezing to where it stops freezing. Rinse and repeat. - Netflix, Showtime, and Hulu flicker aggressively. The behavior is persistent and unwatchable. - Xfinity is laggy, as if it's playing only every second frame.

macOS 10.13.6, Firefox 63.

I have done the following troubleshooting:

Start in Safe Mode. Check Adobe for Flash for updates. Changed Flash's settings / disabled hardware acceleration Tried turning on and off Automatic Graphics Switching in macOS system preferences.

None of the above have any impact, no matter what I do I cannot watch any TV in Firefox. I have experienced this in 10.11 and 10.12 with earlier versions of Firefox as well, for the past few years I cannot watch any streaming media in Firefox, forcing me back to Chrome every time... (This includes two MacBooks, the current one being brand new.)

Disappointing to say the very least as FF does run super fast, but since it's useless for watching TV/movies in my browser I just stick with Chrome...

Asked by zeddsdeadbaby 2 years ago

Last reply by zeddsdeadbaby 1 year ago

  • Archived

After most recent Firefox update, can't sign into TD Ameritrade website, can't display full content on various United Healthcare web pages, Yahoo Finance not di

After the last few updates of Firefox I am having increasing trouble using some websites, TD Ameritrade, United Healthcare, and Yahoo Finance. I have the latest update … (read more)

After the last few updates of Firefox I am having increasing trouble using some websites, TD Ameritrade, United Healthcare, and Yahoo Finance. I have the latest update on High Sierra 10.13.6 and Firefox 65.0. United healthcare problem started about 5 months ago when some of the pages would partially load or not load at all. Clearing cache and cookies, etc. used to solve that problem, but not any more. Problem still persists. Then after another update about a month ago, Yahoo Finance pages showed truncated column shown and inability to scroll to bottom of editing windows to save changes. That seem to resolve after about 2 week and full screens reappeared. But the Yahoo Finance problems came back after Firefox most recent update. Also, about a month ago my TD Ameritrade website started to load very slowly about the time the Yahaoo problem became worse. Now, after the latest update, I get the the login page, but after inputting the id and password, website never connects---justs gives me a blank page that never loads. In summary, I have 3 important websites that I cannot access or navigate using Firefox, BUT CAN ACCESS AND NAVIGATE USING SAFARI. I prefer, and been a loyal user/promoter of Mozilla products for decades especially for their versatility, and superior security. I hope that something can be done, so that these important sites will again fully function using Firefox.

Asked by bashwk 1 year ago

Last reply by bashwk 1 year ago

  • Archived

Firefox crashes

Firefox se cierra continuamente, sin posibilidad de hacer nada ni en modo seguro. El crash id es: Crash ID: bp-8ae35873-5b09-4a37-9b95-7d5980190506 Un saludo … (read more)

Firefox se cierra continuamente, sin posibilidad de hacer nada ni en modo seguro.

El crash id es: Crash ID: bp-8ae35873-5b09-4a37-9b95-7d5980190506

Un saludo

Asked by sdc93 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Firefox crashes

Firefox crashed on me yesterday (2 Dec 2018) and does not open at all now, so Safe Mode is not an option. Have tried: (1) closing and restarting Firefox; (2) restarting … (read more)

Firefox crashed on me yesterday (2 Dec 2018) and does not open at all now, so Safe Mode is not an option.

Have tried: (1) closing and restarting Firefox; (2) restarting computer (MacBook Pro, Mid 2014, OSX 10.13.6); and (3) trashing Firefox, emptying trash, and restarting computer again. No luck. Continue to get the same, "We're sorry. Firefox had a problem and crashed," error prompt.

Per the instructions at https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent..., I am pasting my most recent Submitted Crash Report here: Crash ID: bp-550e8b76-0c74-487f-a901-7abc70181203

Any help would be appreciated.

Thanks, Brandon

Asked by thejosephboys 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Firefox 75 browser crashing daily

Firefox keeps crashing, sometimes individual tabs, sometimes the whole thing. The constant "crash reason" given in the reports is: EXC_BAD_ACCESS / KERN_INVALID_ADDRESS.… (read more)

Firefox keeps crashing, sometimes individual tabs, sometimes the whole thing. The constant "crash reason" given in the reports is: EXC_BAD_ACCESS / KERN_INVALID_ADDRESS.

I'm using a macbook, mid-2010 upgraded with SSD and 8GB RAM. (Which may be the problem right there.)

My only extensions are Facebook Container, OneTab, Reddit Enhancement Suite, and uBlock Origin. Only plugins are OpenH264 Video Codec, Shockwave Flash 32.0, and Widevine Content Decryption Module provided by Google Inc. (no idea about this last one).

Any ideas?

(My understanding of the inner-workings of computers does not run terribly deep...)

Asked by wnheck 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Lost previous session, 20 Windows and several tags per window all gone

Firefox has been really buggy for a long time now and today it proposed that I do a "refresh". It said all my windows would be restored..... I did the refresh and the wi… (read more)

Firefox has been really buggy for a long time now and today it proposed that I do a "refresh". It said all my windows would be restored..... I did the refresh and the window that was previously open duly appeared to have been restored - it was a window button saying "restore previous session". So I clicked on it to get back all my windows and tabs, but the button turned grey and never went any further.... I then tried trouble-shooting having checked this forum and I tried replacing the "sessionstore.jsonlz4" from a TimeCapsule backup 12 hours earlier, but it doesn't make any différence. When I reopen FF it carries on as if the 20 missing windows never existed. So PLEASE can someone tell me what file(s?) I should be copying? /restoring(?) from TimeMachine to rollback and recover all the missing windows. Huge thanks in advance :-)

Asked by JWAFrance 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

My Firefox Home Page on iMac opens with another's Home Page. How do I get my Home page back?

When returning to my Firefox Home Page, an unknown Home Page appeared. I am unable to get out of this Home Page and back to my own Home Page. I use an iMac and with the … (read more)

When returning to my Firefox Home Page, an unknown Home Page appeared. I am unable to get out of this Home Page and back to my own Home Page. I use an iMac and with the latest software.

Also I have modest computer knowledge so any answers or solutions to this issue should be kept simple.

I have been unable to find an answer that fits my problem on the various Firefox FAQ's. There is a solution posted for Microsoft but not Mac or Linex users.

Any help would be appreciated.

Asked by BanjoBilly 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox will not close or respond, is grayed out and will not allow my computer to restart. I've tried uninstalling but Firefox is running so can't. Help!

Firefox was left open. Macbook Air went to sleep. When awakened Firefox was grayed out and not responsive. No dialog boxes or errors have appeared. I cannot quit, force q… (read more)

Firefox was left open. Macbook Air went to sleep. When awakened Firefox was grayed out and not responsive. No dialog boxes or errors have appeared. I cannot quit, force quite or uninstall Firefox. I cannot restart my computer because Firefox cancels it. What do I do???

Asked by TGimms 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I changed my user agent, now I can't chage it back. I can't get through to your site on the computer with the changed browser. What do I do?

To upload photos to Instagram I changed my user agent to replicate an iPhone. Now I can't change it back. I can't get through to your site on the effected computer with t… (read more)

To upload photos to Instagram I changed my user agent to replicate an iPhone. Now I can't change it back. I can't get through to your site on the effected computer with the changed browser. Thus, I can't download a new version of Firefox. I understand there may be a "revert to original" command somewhere, but I can't find it. HELP! What do I do? Thank you very much for your assistance,

Asked by Richard Nodine 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Crash at startup for one specific user on Mac

Since a week, Firefox won't start. This problem concerns only my wife's profile on our iMac (10.13.6). Firefox goes fine on my profile (administrator) and on a "test" pro… (read more)

Since a week, Firefox won't start. This problem concerns only my wife's profile on our iMac (10.13.6).

Firefox goes fine on my profile (administrator) and on a "test" profile I specially created to test Firefox.

On my wife's profile (the problematic one), a crash report window appears every single time.

I tried to boot in Safe mode. It is impossible to even boot that way. When I click the to start in Safe mode, the crash window appears.

I deleted Firefox and reinstalled it. No solutions there either.

I ran a malware detector. Flashback malware was detected and destroyed.

Here is a copy of the detailed error message :

AdapterDeviceID: 0x9488 AdapterVendorID: 0x1002 BuildID: 20181114214635 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1543160933 DOMIPCEnabled: 1 Email: EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1543158751 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 333 StartupCrash: 0 StartupTime: 1543160930 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181114214635","version":"63.0.3","vendor":"Mozilla","displayVersion":"63.0.3","platformVersion":"63.0.3","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3060,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"17.7.0","locale":"fr-CA"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x9488","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac11,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"fr","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 9:"Gecko_IOThread",10:"Timer",11:"Socket Thread",12:"JS Watchdog",13:"JS Helper",16:"JS Helper",15:"JS Helper",14:"JS Helper",19:"Cache2 I/O",20:"Cookie",22:"GMPThread",23:"Compositor",24:"VRListener",25:"ImgDecoder #1",26:"ImageIO",27:"IPDL Background",30:"DOM Worker",34:"StyleThread#1",33:"StyleThread#0",35:"StyleThread#2",37:"StreamTrans #21",34:"StreamTrans #22",35:"StreamTrans #23",38:"ImageBridgeChild", Throttleable: 1 UptimeTS: 3.46586205 Vendor: Mozilla Version: 63.0.3 useragent_locale: fr

Thanks for nay advice that could help me solve this problem.

Asked by mftmft 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Recently encountering "beachball of death" on a mid 2010 iMAC running High Sierra after update to 10.13.6

Recently getting frequent "beachball of Death" on a "mid 2010" iMAC running High Sierra after updating to 10.13.6. [iMAC too old to use Mojave]. Happens both with Firefox… (read more)

Recently getting frequent "beachball of Death" on a "mid 2010" iMAC running High Sierra after updating to 10.13.6. [iMAC too old to use Mojave]. Happens both with Firefox 64.0 and its predecessor [I upgraded Firefox to see if this would cure the issue, but it did not]. "Refreshing Firefox", as suggested in Firefox Support may have helped in reducing the frequency. The key aspect is that it is hard to invoke Forced Quit to get out of this freeze. "Beachball" prevents access to Apple logo to invoke it, and sometime prevents right clicking on Firefox icon in the Dock. Command/Option/ESC most always invokes the Force Quit dialog box, and may or may not show Firefox as "unresponding". After finally quiting Firefox, can start it up again and it will work for minutes or hours before this starts again. Flash may be loaded, but is set to block its use. Using Adblock Plus No other extensions or add-ons Vanilla apps -- standard Apple apps, plus Google Earth, Garmin which were not in use or background at the time and no problem when running these by themselves. Trigger seems to be doing the update to 10.13.6 version of High Sierra -- Firefox problem in older iMacs ?? Thanks for your help. John Have not had problems when in Apple apps

Asked by JohnfromMA 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox locks up my computer

I'm using Apple OS 10.13 with Firefox 68.0.2. At least once or twice a week, when browsing (different, not always the same) sites in Firefox, my computer gets locked up: … (read more)

I'm using Apple OS 10.13 with Firefox 68.0.2. At least once or twice a week, when browsing (different, not always the same) sites in Firefox, my computer gets locked up: either, 1) the cursor moves along with the mouse but can't click anything, and the machine can be SSH'd into but %sudo kill -KILL doesn't stop any of the processes (I tried to kill mozilla process and then the loginwindow, as an effort to find a way out of the lock state that's gentler that a hardware reset), or 2) the cursor doesn't move and SSH server doesn't respond. Either way, I have to physically turn the machine off and on to continue. I don't understand how a user-level process can lock up the whole thing, but it didn't used to happen - it started a few weeks ago. What can I do?

Asked by Mike_levin 1 year ago

Last reply by Mike_levin 1 year ago

  • Archived

Firefox won't open at all >:( I've tried everything!

I am using an HP laptop and running the latest version of Windows. Firefox worked just fine about a week ago. However, after rebooting my computer the browser will not op… (read more)

I am using an HP laptop and running the latest version of Windows. Firefox worked just fine about a week ago. However, after rebooting my computer the browser will not open at all anymore and nothing is working. I click the app and nothing happens. I've tried running it as an administrator. I've tried using the RUN commands, nothing. I've tried uninstalling and each time it tells me that Firefox must first be closed before I can uninstall, but it never opens anything in the first place for me to be able to close it and so I have to reboot my computer all over again to even uninstall the app. This is extremely frustrating because certain online applications I use for work are only compatible with Firefox. I've tried deleting temp folders in the program data, nothing. Please help! You have no phone support and this is a very pressing issue!

Asked by jstnrssll 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FIRFOX TURNS ITSELF ON

FIREFOX opens itself when I close it, it pops up over top over other browsers open and often I have to click 2-4 times on things to get them to work. it is so bad I have… (read more)

FIREFOX opens itself when I close it, it pops up over top over other browsers open and often I have to click 2-4 times on things to get them to work. it is so bad I have uninstalled and reinstalled and now I am just to the point I cant use it and if I cant get it fixed I need to find an alternative browser. I am sending you this via chrome because I just cant deal with the firefox.

Asked by PEPPERSPRAY 1 year ago

Last reply by FredMcD 1 year ago