Showing questions tagged: Show all questions
  • Archived

Messenger and the the Notifications pull-down menu on Facebook are non-functional using Firefox.

The Messenger page cycles and then goes blank, but with the full top-menu items showing. When I try the Notifications pull-down it just cycles, and never shows the notifi… (read more)

The Messenger page cycles and then goes blank, but with the full top-menu items showing.

When I try the Notifications pull-down it just cycles, and never shows the notifications.

These two FB features work perfectly on Safari.

Is this a Firefox problem, or a FB problem?

Asked by lpattis 1 year ago

Last reply by lpattis 1 year ago

  • Archived

Firefox crashes

Hello! My Firefox tabs crash constantly since I got a new computer. I have tried all the suggestions I can find in the forums. I did try downloading Firefox for enterpris… (read more)

Hello! My Firefox tabs crash constantly since I got a new computer. I have tried all the suggestions I can find in the forums. I did try downloading Firefox for enterprise but I could not figure out how to get it up and running, it seemingly installed, but Firefox seems to be the same. My new (to me) computer is a MacBook Pro 13" mid 2012 if that has anything to do with it. I have Parallels installed on my computer for the first time, if that might have anything to do with it. I have not had the problem with Firefox crashing within the Virtual Machine, though. Here is the latest submitted crash report: bp-f70bd533-3d22-4cd6-9f39-498920200121 Thank you for any insights and help!

Asked by hbschofield 9 months ago

Last reply by FredMcD 8 months ago

  • Solved
  • Archived

Your profile cannot be loaded still after uninstall

When I tried to start Firefox after it had crashed i got the "Your profile cannot be loaded" error. I to reinstall it but the error persisted. I then googled and found th… (read more)

When I tried to start Firefox after it had crashed i got the "Your profile cannot be loaded" error. I to reinstall it but the error persisted. I then googled and found that you could remove profiles.ini and ~/.cache/mozilla/. I've removed both of these as well as reinstalling Firefox multiple times.

But it still show the error message. It even "spread" to Thunderbird.

I'm using macOS Mojave 10.14.

Asked by ntoonio 1 year ago

Answered by ntoonio 1 year ago

  • Solved
  • Archived

Firefox won't start - Was previously OK

Hi All, I have only recently installed Firefox for a specific purpose, have no plugins installed, just the basic program with about 3 bookmarks, that's it. Was all workin… (read more)

Hi All, I have only recently installed Firefox for a specific purpose, have no plugins installed, just the basic program with about 3 bookmarks, that's it. Was all working OK until yesterday when it just wont boot. I have tried everything I can think of, so far:

Have tried removing (using app cleaner) and re installing - No joy

Tried going to profile manager through terminal - deleted and created profiles but still no joy

Tried deleting app again with app cleaner and reinstalling previous version - no go

Tried starting app in safe mode (shift key) - no go.

Looking for suggestions as I need to use Firefox for just 1 old website that seems to not work on anything else!

I'm running a Macbook pro Early 2015, Mojave 10.14.6

Asked by soundengineer 6 months ago

Answered by soundengineer 6 months ago

  • Solved

MAC Your Firefox profile cannot be loaded. It may be missing or inaccessible (Already deleted Profiles file/folder and cleared cache, no avail). how to fix?

Alright, I use Firefox like normal, but sometime today it stopped working, I get "Your Firefox profile cannot be loaded. It may be missing or inaccessible" error, I looke… (read more)

Alright, I use Firefox like normal, but sometime today it stopped working, I get "Your Firefox profile cannot be loaded. It may be missing or inaccessible" error, I looked it up using safari, followed every possible interpretation of the instructions to no avail, I deleted the profiles folder and file, in both cache, and application support, on both my user folder and global HDD folder, no fix whatsoever, I don't know why this isn't working (yes I checked the hidden files, I searched my entire HDD and found no results for anything remotely named "Profile"/"Profiles" and I don't know what else to say.

I have checked: Application support (on every user) & Cache (on every user)

I don't know what's up, I also reinstalled Firefox after deleting everything related to it and I just don't know.

Asked by Phayden 5 months ago

Answered by Phayden 5 months ago

  • Solved
  • Archived

Firefox constant crashing on OS X

Beginning with Firefox 58, I haven't been able to use it for more than 5 minutes as it constantly crashes. There is no crash report to speak of, only the 'Restore tabs' o… (read more)

Beginning with Firefox 58, I haven't been able to use it for more than 5 minutes as it constantly crashes. There is no crash report to speak of, only the 'Restore tabs' option.

I tried all the guides I could find: - restarted with all addons disabled - fully wiped any installations and downloaded a new version - I am running Mac OS Mojave 10.14.1 (18B75) (lastest version) - about:crashes does not list any reports

I am forced to use other browsers because of these crashes, which is unfortunate. I also use Firefox on Windows 10 and I've never seen it crash. I also recall it crashing on High Sierra as well, so the Mojave upgrade wasn't the source.

Can anyone help me out with debugging this issue as I simply cannot solve it by myself and I've exhausted all the official guides as well as other topics.

Thank you.

Asked by serbaniuliuscezar 1 year ago

Answered by serbaniuliuscezar 1 year ago

  • Archived

Firefox crashing at startup - mac

Whenever i open firefox it immediately crashed. This also happens in safe mode. Heres the crash report detail: AdapterDeviceID: 0x5926 AdapterVendorID: 0x8086 BuildID: 20… (read more)

Whenever i open firefox it immediately crashed. This also happens in safe mode. Heres the crash report detail:

AdapterDeviceID: 0x5926 AdapterVendorID: 0x8086 BuildID: 20181203164059 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1546650225 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1546649593 MozCrashReason: MOZ_CRASH(Using observer service off the main thread!) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x5926FP(D00-L1000-W00000000-T010) WR? WR- OMTP? OMTP+1 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 283 StartupCrash: 0 StartupTime: 1546650224 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181203164059","version":"60.4.0","vendor":"Mozilla","platformVersion":"60.4.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":142,"stepping":9,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"en-DK"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x5926","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1680,"screenHeight":1050,"scale":2}],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":"MacBookPro14,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"esr","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} TextureUsage: 70778880 ThreadIdNameMapping: 7:"Gecko_IOThread",8:"Timer",9:"Socket Thread",10:"JS Watchdog",16:"BGReadURLs",17:"Hang Monitor",18:"Cache2 I/O",19:"Cookie",20:"StreamTrans #1",21:"GMPThread",22:"Compositor",23:"VRListener",24:"ImgDecoder #1",25:"ImageIO",26:"IPDL Background",28:"ImageBridgeChild",31:"DOM Worker",36:"ProcessHangMon", Throttleable: 1 UptimeTS: 1.10311746 Vendor: Mozilla Version: 60.4.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by FlyverLars 1 year ago

Last reply by FlyverLars 1 year ago

  • Archived

right click automatically selects & clicks first item in popup menu - FF for Mac

This is ONLY happening in FF; not in other browsers, nor in Thunderbird or elsewhere in the system... and it happens about 90% of the time when I right click in FF: When… (read more)

This is ONLY happening in FF; not in other browsers, nor in Thunderbird or elsewhere in the system... and it happens about 90% of the time when I right click in FF:

When I right-click, the mouse automatically selects and clicks (executes) the first item in the popup menu. If I immediately (like in a split second) move the mouse to the left (away from the popup menu) after the right click, it does not behave this way and I can calmly select what I want in the popup and click on it.

It only happens when the pointer is on top of the menu after I right click - which is natural. But it is automatically executing a click of whatever item is inadvertently selected when the menu pops up.

Using: SYSTEM: MacBook Air running Mohave (happened running Sierra, as well) MOUSE: Logitech M525 /USB and Logitech M535 /Bluetooth FF: 66.0.4 (64bit)

I have turned off the track pad thinking something may be triggered there, to no success.

Any thoughts? Thank you kindly, anyone who has an idea to offer.

-) Cynthia-

Asked by pulakiii 1 year ago

Last reply by pulakiii 1 year ago

  • Solved
  • Archived

OS X Mojave (full release) - FF freezes if trying to rename a file to save

Firefox 62.0.2 (64-bit) OS X Mojave - 10.14 - live public full release (i.e. not the Beta) MacBook Pro, with menu bar Example: Using Google, go to Images tab. Right click… (read more)

Firefox 62.0.2 (64-bit) OS X Mojave - 10.14 - live public full release (i.e. not the Beta) MacBook Pro, with menu bar

Example: Using Google, go to Images tab. Right click on an image and select "Save image as". If you click on the file name, as you want to change the name, FF freezes.

Not only does it freeze but right clicking on the icon in the Dock only shows "Quit" (not Force quit) and that does nothing. Furthermore, it locks you out from being able to use the Apple symbol (top left) to get to "Force quit" that way. Only solution I have found so far is a forced reboot (i.e. power off/on).

I can reproduce this every time.

If anyone wants more info just let me know what you want to know. I suspect that, given Mojave has only been live a few hours, that a lot more people might run into this in the coming days.

Asked by Natator 2 years ago

Answered by philipp 2 years ago

  • Solved
  • Archived

Firefox crashes

My Firefox on my new Mac keeps crashing every time I try to attach a PDF file to an email or upload a photo to Facebook. Every time, whenever I try to use the uploader. N… (read more)

My Firefox on my new Mac keeps crashing every time I try to attach a PDF file to an email or upload a photo to Facebook. Every time, whenever I try to use the uploader. Not a Mac problem.

I can't submit a crash report because there are no crash reports to produce. I don't want to have to go back to Chrome but I guess I might have to.

Asked by richkane 2 years ago

Answered by philipp 2 years ago

  • Archived

[Mac OS Mojave] Firefox crashes suddenly every time i use the keyboard

Firefox crashes suddenly every time i use the keyboard to copy, paste, close a tab, ecc. Removed software + related data, reinstalled from scratch, but same! Tested also… (read more)

Firefox crashes suddenly every time i use the keyboard to copy, paste, close a tab, ecc. Removed software + related data, reinstalled from scratch, but same! Tested also in safe mode, but same. Please, anybody have faced/solved a similar issue?

Asked by z 11 months ago

Last reply by FredMcD 11 months ago

  • Solved
  • Archived

Gah! Your tab just crashed!

Every time i try to search something in FF it just says Gah! Your tab just crashed!. Really annoying . i have disabled graphics hardware acceleration and uninstalled Adob… (read more)

Every time i try to search something in FF it just says Gah! Your tab just crashed!. Really annoying . i have disabled graphics hardware acceleration and uninstalled Adobe but problem hasn't fixed. Been having to use Chrome :( does anyone know how to fix this? Also my calculator and some other numbers just appear as ? in a box (uploaded pic of this too). could this mean the problem is with my MacBook?

Asked by 56231 1 year ago

Answered by 56231 1 year ago

  • Solved
  • Archived

Firefox crashes

Firefox won't open and only gives me the crash reporting window. I'm on a mac with mojave (this started about a week after that was installed). I have tried starting in s… (read more)

Firefox won't open and only gives me the crash reporting window. I'm on a mac with mojave (this started about a week after that was installed). I have tried starting in safe mode, creating a new profile, and multiple fresh downloads and installs. Nothing works. This has been going on for a few weeks.

The last crash report only says "1543632621". Previous crash reports are similarly empty with only a number.

Asked by kendrahw 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Can't open Firefox isn't showing any message when I press the logo. I have previously used Firefox but once it stopped opening.

I use a Mac OS X and when I press the logo it won't even show a sign of opening. It bounces and closes again and I don't know why. I've tried to follow your steps but it … (read more)

I use a Mac OS X and when I press the logo it won't even show a sign of opening. It bounces and closes again and I don't know why. I've tried to follow your steps but it hasn't worked out.

Asked by siar261202 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

sub-pages from our nextdoor webpage do not display, watching the ststus in the lower right looks lime the should load and display. this is on my Macbook

On our Nextdoor webpage https://nextdoor.com/ (social media type), sub-pages do not display. The main page loads, but the links I click do not. I see the status in the lo… (read more)

On our Nextdoor webpage https://nextdoor.com/ (social media type), sub-pages do not display. The main page loads, but the links I click do not. I see the status in the lower left looking like it is loading, but it does not display. This happens on my Macbook Pro , bit works fine on my iMac and in Safari on my MacBook Pro. What setting is messed up? If I go to other sites, it works just fine?

Asked by decmcinco 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Firefox crashes

Hi, my Firefox has been crashing all day. Every time I click to restart it after a crash and then restore my session it crashes again or freezes and lets the rainbow spin… (read more)

Hi, my Firefox has been crashing all day. Every time I click to restart it after a crash and then restore my session it crashes again or freezes and lets the rainbow spinning circle spin forever. I have restarted my computer multiple times, updated my computer software and even deleted and re-downloaded Firefox, but nothing has helped. All of the solutions on the website so far have required me to have access to a Firefox window to figure out what is going wrong, which I do not have. Any advice will be welcomed. Thank you.

Asked by sarcherk 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Every time I restart FF on my Mac I see the Firefox Safe Mode warning box. What's going on?

I get this attached warning box every time I restart FF on my Mac (2016 MBP, OSX 10.14.14) When I click on "Restore" FF informs me that it was unable to restore my last s… (read more)

I get this attached warning box every time I restart FF on my Mac (2016 MBP, OSX 10.14.14) When I click on "Restore" FF informs me that it was unable to restore my last session. I have done a clean reinstall of the FF and have no add-ons running.

Thanks, John

Asked by johnnylion 1 year ago

Answered by cor-el 1 year ago