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History, shortcuts and recent history gone and no longer being collected

After a re-start, my Firefox browser on a Dell laptop lost all history and has since also not been collecting websites visited. When opening a new tab, the shortcuts and … (read more)

After a re-start, my Firefox browser on a Dell laptop lost all history and has since also not been collecting websites visited. When opening a new tab, the shortcuts and recently visited websites are also gone and no longer being collected. My CCleaner recently updated itself to a new version but I unchecked the delete history for Firefox (which treacherously is clicked by default - I fell into that trap before). Happy to blame the new CCleaner but that would not explain why history is not being collected now - to me the fault seems to lie with Firefox instead. Another possibility that went through my mind: Is Microsoft sabotaging users of Windows 11 to force them to buy new? PS: Under "Privacy", "History", the setting is "Firefox will remember history", as it always has been and should be. But it has forgotten all previous history and it is no longer collecting any new history either!

Asked by w.preiser 4 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Firefox freezes at Google sign in

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared t… (read more)

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared the cache and cookies, unchecked "Hardware Acceleration" and other recommendations from other posts. Please talk to me like I'm your Baby Boomer dad.

Asked by mbarroso 1 month ago

Last reply by Konstantina Papadea 1 week ago

SAVED WINDOWS GONE

mozilla won't save my previous windows and tabs even though i have that check marked in the settings. it's been like this for months. to keep them i've had to keep my pc … (read more)

mozilla won't save my previous windows and tabs even though i have that check marked in the settings. it's been like this for months. to keep them i've had to keep my pc on for moths. help, i'm thinking of leaving Mozilla because of this, it's incredibly frustrating to lose all my work every time.

Asked by philliptubbs 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Full access to some websites not possible

I am unable to navigate around some websites beyond the page on which I have landed. The site briefly (split second) looks OK and then gets slightly greyed and no other l… (read more)

I am unable to navigate around some websites beyond the page on which I have landed. The site briefly (split second) looks OK and then gets slightly greyed and no other links on the site are accessible. Examples of sites: https://www.signia.net/en-gb/ https://www.flickr.com/

Anyone got any ideas?

Asked by Simon Ford 3 weeks ago

Last reply by Denys 1 week ago

Pasting from SharePoint/OneDrive to Outlook Web App

Hello, I have spent the last couple of hours reading through other questions and posts but nothing seeemd to work. If I try to copy a shared link in OneDrive or SharePo… (read more)

Hello, I have spent the last couple of hours reading through other questions and posts but nothing seeemd to work. If I try to copy a shared link in OneDrive or SharePoint on my desktop and then paste that link into Outlook Web App, the paste function does not work. The option is there, but the actual pasting does not materialise. CTRL+V also does not work. The only thing that does work is if I paste the link into another window first and then copy again, and the CTRL+V works. Right click and paste never works. I have tried this in a private window and in safe mode. I have also checked the clipboard settings in about:config to make sure they are not working against me. It works fine on Chrome. I made a quick Loom to demo the issue: https://www.loom.com/share/911ae68d614947aa9ea6beaba0d2f5b0?sid=2257b601-939b-4d95-90d8-bb2c95b1ed81 Firefox is up to date, as is Windows. It has been like this since I moved over from Chrome a few weeks ago. Is this a common issue or a 'me' problem? I have seen all the workarounds, but I am trying to understand why right-click, paste just doesnt work. Any suggestions are much appreciated.

Asked by knightysmith 4 weeks ago

Last reply by Agent virtuel 3 weeks ago

Can't sync Firefox Beta on Android and Windows 11

Instructions everywhere say to open Firefox on mobile, select the options menu, and select "Sync and save your data." However, "Sync and save your data" does not exist. I… (read more)

Instructions everywhere say to open Firefox on mobile, select the options menu, and select "Sync and save your data." However, "Sync and save your data" does not exist. I cannot sync my passwords from mobile to my desktop.

Asked by ryannlusk 3 weeks ago

Last reply by Paul 3 weeks ago

Firefox crashed and lost my window

I was, admittedly, perhaps doing a bit much on my ram at the time. but i didn't expect this. i didn't expect it at all. screen went black a moment, firefox crashed. I fi… (read more)

I was, admittedly, perhaps doing a bit much on my ram at the time. but i didn't expect this. i didn't expect it at all.

screen went black a moment, firefox crashed. I figured it was fine! it crashes sometimes. it always restores my tab. the little bug report was there! willing and ready to restore my session for me. i let it restart fox.

i get the firefox sesion restore tab. but i already am filled with dread and upset. because i can see, in my peripherals, the blue button to restore session, is already greyed out. checking the little drop-down that shows you your session- [expletive]. empty.

God. what the [expletive]. I- what the [expletive]. it's a stupid thing to cry over, im sure. But some, most, of those tabs were YEARS old, from when i moved. and i've been having a hard time thinking about my old home lately. and now i've lost another bit of home. Some of those tabs may not even be in my [expletive] history anymore; i have a weird cut off of my oldest history in the history window, library window, thingy, where i can tell history was wiped, but i never wipe my history. i have no clue why this wipe even happened! Other then pushing it on my pc a bit much, but it's not been the first time i haven't paid attention; and it's restored before! what the [expletive]. Deeply upsetting. i've tried, even, to restore things myself; i have a 'upgrade.jsonlz4' file, few months old, but enough to have most of my tabs if it were stored inside; tried to rename it one of the recovery files, 'recovery.jsonlz4' and 'recovery.baklz4', then both, but doesn't work to get my windows back. This is awful.

Asked by NonconsentualAccount 4 weeks ago

Last reply by jscher2000 - Support Volunteer 4 weeks ago

Issues with bank of america online account using Firefox

For years I have used Firefox to access my Bank of America online account. I am also using Quicken kinked to Bank of America. Today, when logged into bank of America, e… (read more)

For years I have used Firefox to access my Bank of America online account. I am also using Quicken kinked to Bank of America. Today, when logged into bank of America, every action I take results in being sent back to the sign on screen. After clearing with Quicken Support as requested by BOA, I was directed to use a different browser which worked normally. I was told by BOA that the issue was with Firefox.

Asked by rldj 4 weeks ago

Last reply by Denys 3 weeks ago

Many websites don't run on Firefox.

I find that many websites don't run on firefox. Examples are virgin atlantic, holiday autos and copa airlines. I have to switch to Chrome to use them. Considering that … (read more)

I find that many websites don't run on firefox. Examples are virgin atlantic, holiday autos and copa airlines. I have to switch to Chrome to use them. Considering that firefox releases updates frequently this situation is surprising. Is the firefox administration aware of this issue? Is there any way to overcome this problem?

Asked by allister.barrow 1 month ago

Last reply by Paul 1 month ago

Shortcuts

My shortcuts no longer appear on my homepage. This just started happening. Shortcuts are still enabled in my settings. I refreshed Firefox. The shortcuts reappeared for a… (read more)

My shortcuts no longer appear on my homepage. This just started happening. Shortcuts are still enabled in my settings. I refreshed Firefox. The shortcuts reappeared for a while, then disappeared again when I closed/reopened Firefox. I am on Windows 11 O/S

Asked by steve_whelton 1 month ago

Last reply by Kiki 4 weeks ago

cannot connect to articles on Newsmax other than home page

please provide directions for fixing the navigating inside NEwsmax site Secure Connection Failed The connection to www.newsmax.com was interrupted while the page was l… (read more)

please provide directions for fixing the navigating inside NEwsmax site


Secure Connection Failed

The connection to www.newsmax.com was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by dvosbein 3 weeks ago

Last reply by Paul 3 weeks ago

Firefox will not play Bitchute video. Censorship?

I can play this video with Chrome: https://www.bitchute.com/video/svoRcPeYjlCb/ It appears to be unplayable via Firefox for Ubuntu, 143.0.4 (64-bit), or earlier… (read more)

I can play this video with Chrome:

       https://www.bitchute.com/video/svoRcPeYjlCb/

It appears to be unplayable via Firefox for Ubuntu, 143.0.4 (64-bit), or earlier versions.

Is this some sort of censorship?

Asked by Richard 3 weeks ago

Last reply by James (doing minimal support) 3 weeks ago

Firefox not loading Amazon, YouTube videos

I'm using the latest Firefox. All of a sudden as of this morning, Firefox cannot not load Facebook or Twitter. I can open YouTube and YouTube videos appear but will not p… (read more)

I'm using the latest Firefox. All of a sudden as of this morning, Firefox cannot not load Facebook or Twitter. I can open YouTube and YouTube videos appear but will not play (just a spinning wheel when I try to play). The Amazon landing page is scrambled with code. (see image attached)

I use Ghostery ad blocker but the issue persists when Ghostery is paused. I can use Safari without issue. Can anyone offer any insights?

Asked by 7x54mnknmr 1 month ago

Last reply by Paul 1 month ago

Не открывает предыдущую сессию

Mozzila не открывает предыдущую сессию, соответствующая галочка в настройках стоит. Я пробовал разные способы, указанные в часто задаваемых вопросах. В том числе с подмен… (read more)

Mozzila не открывает предыдущую сессию, соответствующая галочка в настройках стоит. Я пробовал разные способы, указанные в часто задаваемых вопросах. В том числе с подменой данных в папке sessionstore-backups: запускал браузер - находил эту папку - вставлял нужный файл .jsonlz4 - перезапускал браузер. В таком случае все мои вкладке были на месте НО после закрытия-открытия браузера сессия снова сбрасывается. При очистке браузера, появлялась кнопка "восстановить предыдущие вкладки", восстановление происходило, НО закрыл-открыл браузер - и снова пусто. Пробовал удалить браузер и установить снова - та же проблема. После запуска, если открыть журнал - в разделе недавно закрытые вкладки, недавняя история поиска - пусто, как будто предыдущей сессии вообще не было. Как исправить эту проблему? Примечание - мои закладки, введённые пароли и расширения на месте.

Asked by Aeternamvacuum 4 weeks ago

Last reply by Denys 3 weeks ago