NFL+ not working on Firefox yet works on ME

Whenever I sign into NFL+, I get stuck on my account page on firefox. I have to copy the url of the previous page to go back to the video page. It works like If I was sig… (read more)

Whenever I sign into NFL+, I get stuck on my account page on firefox. I have to copy the url of the previous page to go back to the video page. It works like If I was signed in, but as you can see the top bar with scores to black and it looks like I'm not signed in.

On the other hand. It works perfectly on Edge. As soon as I sign in, it jumps back to the video page and works every time.

I don't have any add-ons.

Asked by mrfrankdaviel 2 hours ago

Last reply by cor-el 25 minutes ago

change default background color for pdf viewer

Hello, I updated to macos Monterey yesterday and I guess I guess I also my firefox updated to 102.0.1 (64-bit)... Anyway, I was very much used to have a white background … (read more)

Hello,

I updated to macos Monterey yesterday and I guess I guess I also my firefox updated to 102.0.1 (64-bit)... Anyway, I was very much used to have a white background in firefox's built-in pdf viewer when viewing pdfs that really have a white background (for example if you download it and check it with Adobe reader, or any reader other than the viewer built-in the browser).

Now the background color is gray, and it's not convenient for me at all. I could not find the magic setting that allow to changing this behaviour... I do not use themes, so I do not mind changing something there if needed.

Could any guru help here please ? That would be much appreciated.

Asked by gonzalez1814 1 month ago

Last reply by cor-el 32 minutes ago

Video on certain sites stops working after about an hour of Firefox usage

Hello, Since the last update, I've been having an issue where after about an hour or two of using firefox (it varies), video players on some websites will stop working. I… (read more)

Hello,

Since the last update, I've been having an issue where after about an hour or two of using firefox (it varies), video players on some websites will stop working. I've noticed that Tumblr and TikTok's video players are affected by this. Restarting firefox fixes it, but it's very annoying to restart firefox every couple of hours, and seems like a problem.

The following things didn't fix it: clearing my cache, disabling my addons one by one, turning off hardware acceleration, trying to watch the video in a private window, or reinstalling firefox. I don't know what's left to try.

Please advise, thank you!

Asked by Magpie 1 hour ago

Last reply by LouiX 37 minutes ago

Screen Refresh

Your advise to hold the F5 button and left click the screen refresh is not a fix to the fact that Firefox will not refresh itself most of the time on my Windows 10/64 mac… (read more)

Your advise to hold the F5 button and left click the screen refresh is not a fix to the fact that Firefox will not refresh itself most of the time on my Windows 10/64 machine. Chrome and Edge do not have this problem on my machine, and I prefer Firefox so I wish you'd fix the issue instead of offering workarounds.

Thank you,

Nick Langdon, Sacramento

Asked by nlangdon 9 hours ago

Last reply by cor-el 56 minutes ago

Suddenly, all my familiar Firefox settings across the top of the screen are gone! - File, edit,view,history,bookmarks,etc, Help!! I am lost!

I cannot open my familiar Firefox when I log on. The Firefox settings across the top are gone! It does not show " File,Edit,view,history,bookmarks,etc. Please help - I … (read more)

I cannot open my familiar Firefox when I log on. The Firefox settings across the top are gone! It does not show " File,Edit,view,history,bookmarks,etc. Please help - I am lost (senior citizen, limited digital knowledge!

Asked by mws1 22 hours ago

Last reply by cor-el 1 hour ago

Firefox NOT in Microsoft store

Unfortunately I had to get a new laptop and it's Windows 11. I want to load Firefox as my browser (I've been using it almost since it's inception) thru the Microsoft sto… (read more)

Unfortunately I had to get a new laptop and it's Windows 11. I want to load Firefox as my browser (I've been using it almost since it's inception) thru the Microsoft store. I do NOT want to activate Edge which is preloaded and want's everything but my bloodtype to set up Edge so that I can go get Firefox. I've pulled up article after article that it can now be directly loaded from the Microsoft store but when I open the store and search for Firefox... it's nowhere to be found. I really don't wanna start up the edge. Anyone know what's going on with this? Or is Microsoft being it's usual sneaky self and forcing me to activate edge and then maybe firefox will show up in the store? Hopefully someone will answer this quickly as I sit here waiting to continue my setup. Thanks!!

Asked by lseeber 1 hour ago

Last reply by cor-el 1 hour ago

https:// added to front of loaded url in search bar

I use Dashlane to securely log into websites. When I click go to the website, Dashlane populates the search bar with the URL. When Dashlane populates the searchbar with o… (read more)

I use Dashlane to securely log into websites. When I click go to the website, Dashlane populates the search bar with the URL. When Dashlane populates the searchbar with one specific URL https:// is added to the front of the URL. Of course this breaks the login. I have to manually edit the URL to remove the https:// and then press enter to load the URL. I have searched for hours and every solution all the way back to 2012 fails to resolve the problem. Please tell me how to resolve this.

Asked by hdwg1340 2 hours ago

Last reply by RobertJ 2 hours ago

Firefox Tabs

Every time I open a new tab or go to a tab that I have open, when I come back after my computer has been asleep and try to search for something or refresh a tab, it will … (read more)

Every time I open a new tab or go to a tab that I have open, when I come back after my computer has been asleep and try to search for something or refresh a tab, it will give me an error message. I have to close the tab and search again then it works, sometimes I have to do it 2 or 3 times to get it to work. This just started happening with MacOS Catalina 10.15.7 and FireFox 103.0.2 updates in the last few weeks. I tried restarting my computer and I deleted the Firefox app and reinstalled but nothing helps.

Asked by pattibca 5 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

outlook.com email is not showing new emails

Hi I'm running FF 103.0.2 (64-bit), and since the last update i noticed that my emails at outlook.com and my work email running on Microsoft outlook server (using the … (read more)

Hi I'm running FF 103.0.2 (64-bit), and since the last update i noticed that my emails at outlook.com and my work email running on Microsoft outlook server (using the web base site) is not showing new emails , I'll get indicator that there is new email in my inbox ( inbox(1) ) , but i need t refresh the page to see the new email. not sure if this issue is just me and i need to reinstall FF or its a glitch FF need to fix please advice , thanks for all your help

Asked by Sam T 5 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

changing a password

I want to say how I hate that I can not communicate with a human being.... I am human and need your help not some ITT typed messages....Your are not my job Your job is t… (read more)

I want to say how I hate that I can not communicate with a human being.... I am human and need your help not some ITT typed messages....Your are not my job Your job is to help me so I ant to keep you instead of chrome

Asked by Nancy 5550 7 hours ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

Windows Update caused browser resizing

It seems a Windows 8.1 update Aug 10, 2022 made my FF browser enlarge on my second screen from my laptop. Moving it back to the laptop makes it return to the correct siz… (read more)

It seems a Windows 8.1 update Aug 10, 2022 made my FF browser enlarge on my second screen from my laptop. Moving it back to the laptop makes it return to the correct size. I've tried the resolution, zoom, etc. Not sure what's happened to it to cause the enlargement. Zoom only works on the pages, not the tabs. It's the whole browser that is bigger, including the tabs. Open to suggestions.

Asked by theresdave 7 hours ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

Bookmark details are missing

Bookmark details for my bookmarks are suddenly missing. I still see the list of bookmark folders, and within each folder I still see the list of bookmark names. But the n… (read more)

Bookmark details for my bookmarks are suddenly missing. I still see the list of bookmark folders, and within each folder I still see the list of bookmark names. But the navigation details (i.e., URLs) for each bookmark are nowhere to be seen. Nothing happens when I click on a bookmark.

What could have happened? Is there a way to recover that information? (Unfortunately I don't have an up-to-date bookmark backup.)

Asked by joe.dempsky 7 hours ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

hyperlinks on web pages have a small letter "a" in front or after the link

Hi, I have a web site that displays differently with the Firefox browser. IE & Google Chrome display OK. The links on my pages show up with a small letter "a" e… (read more)

Hi,

     I have a web site that displays differently with the Firefox browser.

IE & Google Chrome display OK. The links on my pages show up with a small letter "a" either in front or after the hyperlink. I'll try to attach a screen shot. Is there a setting in Firefox that will get rid of that issue ? Thanks for any help,

      Greg

Asked by records1 8 hours ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

How do I set a new tab to open with my chosen homepage?

I recently had to reinstall firefox due to a few issues. Before the reinstall, when I opened a new tab it would open as my home page. After I reinstalled it, I was able t… (read more)

I recently had to reinstall firefox due to a few issues. Before the reinstall, when I opened a new tab it would open as my home page. After I reinstalled it, I was able to set up my homepage URL but there is no option for new tabs to open wth the same page. The only options for new tabs are blank page or the default firefox homepage. This was never an issue before the reinstall.

How do I fix this? Has the option been moved somewhere else?

Asked by diskguy35 1 day ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

Recently unable to initiate Facebook Messenger Voice Chat via FB website in Firefox

For the past few weeks I've been using Facebook's voice chat function to stay in touch with family. I did this using a dual boot laptop with, Ubuntu Linux 20.04.4 and Fir… (read more)

For the past few weeks I've been using Facebook's voice chat function to stay in touch with family. I did this using a dual boot laptop with, Ubuntu Linux 20.04.4 and Firefox 103, and Windows 10 with Firefox 101.1. I use the linux side 99.9% of the time.

I'd initiate a call by clicking on the FB Messenger icon, clicking on the name of the person I wanted to talk with, then clicking on the small phone handset icon. This would bring up a popup window with a picture of the other person, and the sound of a phone ringing followed by the other person answering my call.

This stopped working late last week (Thursday Aug 11th, I believe). Instead of a popup with the ringing phone, I began getting a popup with the message "Something went wrong. Try restarting Firefox or restarting your computer. For more troubleshooting suggestions, visit our Help Center. If the issue persists please let us know." I've attached a screenshot of the message.

This led me to a series of troubleshooting steps with no success: - clearing my browser cache and cookies - made sure my microphone was available for FB to use and was not muted - rebooting my laptop - doing a Firefox "Refresh", which creates a new Firefox profile while removing browser extensions and customizations - logging into a 2nd seldom used linux account I have on the same laptop and trying to initiate a voice chat in Firefox (no luck) - dual booting to Windows 10 and trying it with Firefox 101.1 (no success) - I also tried this on an older desktop pc running Ubuntu 16.04 and Firefox 88 (!). Also, no success and the exact same message as seen in the screenshot.

What I can also tell you is that in Linux I was able to initiate a FB voice chat call using the Brave and Chrome browsers, and in Windows was able to successfully initiate a call using MS Edge and Brave.

Based on this, it seems to be either a Firefox issue, or the nice folks at FB changed something that trips up only Firefox. Again, other browsers on two different OS platforms and a separate computer allow me to make these voice calls without issue.

I'd be glad to provide more information if you need it. I apologize if this was long winded, but I wanted to share as much detail as I could. Thank you very much for your time, and don't hesitate to contact me if I can provide any further information.

Asked by p1977s 1 day ago

Last reply by bernie.colley 8 hours ago

firefox using 80% of memory

recently can't do much of anything cause firefox is using greater than 80% of my memory, why? I switched to firefox from chrome but it seems firefox tends to use much mo… (read more)

recently can't do much of anything cause firefox is using greater than 80% of my memory, why? I switched to firefox from chrome but it seems firefox tends to use much more memory....disappointed as I like the functionality

Asked by katinfoco 23 hours ago

Last reply by RobertJ 20 hours ago

wrong phone device and location on my Google account

The wrong phone device and location are listed in my Google account l sent feedback too Google several times but no one responded I have a Moto G Stylus the generic looki… (read more)

The wrong phone device and location are listed in my Google account l sent feedback too Google several times but no one responded I have a Moto G Stylus the generic looking phone listed under data and activity it's location is Richmond somewhere I can't tell where I've been suspended permanently by eBay because of a suspicious device on my account and I've got thousands of dollars with the merchandise that I can't sell now please help me I'm getting desperate I've been spending hours trying to get the situation squared away but I get no help from Google as usual thank you Richard Sippel Email [email removed from public]

Asked by Rich Sp 21 hours ago

Last reply by RobertJ 20 hours ago

Unable to access many sites, which I could previously

Until recently my browser accessed all the sites I have used for years and now I cannot access them. As an example the message I receive is "You don't have permission to … (read more)

Until recently my browser accessed all the sites I have used for years and now I cannot access them. As an example the message I receive is "You don't have permission to access "http://booking.jetstar.com/au/en/booking/select-flights" on this server".

Reference #18.62052017.1660274157.1f6107dd Other sites like my banking site I can access freely on Edge but cannot on Firefox. No error message in that case, just says error try again. All this started after I loaded Norton. I have had them look at the system, and they have, but also point out that it is not them as I can access the site from Edge. I have looked at the help page and their are thousands of people with the same query but no fixes! As a long term supporter of Firefox I am disappointed that I now have to use Edge to do most of my business. HELP

Asked by arf112 3 days ago

Last reply by jscher2000 - Support Volunteer 20 hours ago