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Download location not respected

I have set E:\ as my default download location. However in some cases Firefox does not respect my choice and silently downloads stuff to C:\Users\Name\Downloads. I really… (read more)

I have set E:\ as my default download location. However in some cases Firefox does not respect my choice and silently downloads stuff to C:\Users\Name\Downloads. I really hate this. One example, a pdf downloaded from here https://scribd.vpdfs.com/. Please fix it. Thx.

Asked by VeryBadHellie 4 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Search engine changes from default Firefox to Google when I select + and get a NewTab

Hi! My default search engine has always been Firefox for years. Since the last Firefox update, when I select + and get to a New Tab, the search engine changes to Google.… (read more)

Hi!

My default search engine has always been Firefox for years. Since the last Firefox update, when I select + and get to a New Tab, the search engine changes to Google.

I am on Windows 10. I want the New Tab to stay with Firefox. Any tips?

Thank you for your help! TS

Asked by ToSt 4 days ago

Last reply by James (On Vacation) 2 days ago

Private Browsing deleted download files when I closed the window??

It's not that they are not in my Firefox downloads manager, which I expected. It's that I confirmed before closing my private browsing window that they were in my Downloa… (read more)

It's not that they are not in my Firefox downloads manager, which I expected. It's that I confirmed before closing my private browsing window that they were in my Downloads folder on my C drive, and when I went back after closing the private browsing window they were gone. Under "recent files" in my file browser it showed a couple of the most recent downloads and when I tried to click to open them it said they had been moved or deleted. Entering the first couple words of the file titles in the search bar in my file browser yields absolutely nothing.

This was over 30 files or so. It will be really irritating to try to find and download all of them again. Does anyone know of any way for me to get them back???

Asked by 13m47 4 months ago

Last reply by Sondra Kinsey 3 months ago

I can't take Full-page screenshots in Canvas/Instructure. Please help.

I'd like to take a full-page screenshot of my content within my Canvas/Instructure online class, but it only captures what's visible. I've tried opening the frame in its … (read more)

I'd like to take a full-page screenshot of my content within my Canvas/Instructure online class, but it only captures what's visible. I've tried opening the frame in its own tab, but it doesn't help.

When I use my phone to capture the entire page, it can work, but it's so narrow! Plus I have to continuously tap the "Scroll Down" button for the capturing process to capture more and more.

Can anyone please help? Thanks.

Asked by Mozilla cheese 5 months ago

Last reply by jonzn4SUSE 5 months ago

how to access a site that keeps sending an error message

I need to access the official site for the water institute in the country of Panama and keep receiving the following message Secure Connection Failed An error occurred du… (read more)

I need to access the official site for the water institute in the country of Panama and keep receiving the following message Secure Connection Failed An error occurred during a connection to www.idaan.gob.pa. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I could access it until about 1.5 years ago when I used it a lot. Now I cannot access it anymore but this is an official governmental site www.idaan.gob.pa so why cannot it accessed now? I cannot access if from any of my devices, including those with the most up to date windows and Apple versions.

What do I need to do? contacting the institution is out of question as the site works OK in that country, so it is a FireFox problem outside of the country. Please help. Thanks, Helena

Asked by fortunatomh 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

cannnot download videos

I am not able to download videos from Facebook or you tube to my desktop while using Firefox. My default is Klite standard worked as of yesterday not all i see is th… (read more)

I am not able to download videos from Facebook or you tube to my desktop while using Firefox. My default is Klite standard worked as of yesterday not all i see is the icon for klite standard not the video it self. and i do not see it in the application on the generals tab. it is messed up i even tried windows media player and that as well did not work. all the video download fail . so meting is very wrong. I even re installed firefox and that did not help. i will try and explain this better. when i go to you tube and try and down load a video to my desktop using Fire fox all i see is the out line of the video the video does not come up. see the attachmentsbold text

Asked by Mary 4 months ago

Last reply by markwarner22 4 months ago

The following files couldn be attached outlook web -in firefox

the following files couldn be attached outlook web Microsoft Outlook in firefox. Its files more 1 MByte. clearing the cache did not solve the problem. Outlook web in Micr… (read more)

the following files couldn be attached outlook web Microsoft Outlook in firefox. Its files more 1 MByte. clearing the cache did not solve the problem. Outlook web in Microsoft Edge no problem with attach files Firefox version 133.0 (64-біт)

Asked by Vaso 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

PLEASE HELP URGENT

how can I close a specific tab on firefox after it froze, I cant shut down firefox qas a whole because there are unsaved work there, I want to get it back unfreezing. her… (read more)

how can I close a specific tab on firefox after it froze, I cant shut down firefox qas a whole because there are unsaved work there, I want to get it back unfreezing. here is a picture said in resource monitor

Asked by 1songrun 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

403 Error on a frequently used website.

For almost a week now, I keep getting a message on a site I've been going to for more than 10 years (deviantart) when I use firefox on my computer, which I am not having … (read more)

For almost a week now, I keep getting a message on a site I've been going to for more than 10 years (deviantart) when I use firefox on my computer, which I am not having these issues accessing using Safari on my phone.

403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront) Request ID: W081JkcKGAdFaiH5hK0ePW8AILhwsvlqJh5AjDfH8owoQtjYrCBOpg==

The request ID changes each time.

The steps I have taken so far:

  • Tools -> Page Info -> Permissions (everything was fine)
  • Reloaded page using Shift+ Left Click to bypass cache
  • Reloaded page with Ctrl + F5
  • Started Firefox in Troubleshoot mode to assure it wasn't my extensions (I only use ublock but better safe than sorry)
  • I disabled extensions after reloading in usual mode

What steps are next after these basic troubleshooting? I was hoping to use that site to share creations with friends.

Asked by cabryan85 5 months ago

Last reply by richamerq 3 months ago

Issue with Ultimate Addon Image Gallery Loading in Mozilla Browser

I am encountering an issue with the Ultimate Addon Image Gallery when viewed in the Mozilla browser. On the user's first visit to the page, the image gallery fails to loa… (read more)

I am encountering an issue with the Ultimate Addon Image Gallery when viewed in the Mozilla browser. On the user's first visit to the page, the image gallery fails to load promptly, often taking a long time to display. During this delay, a black screen appears instead of the intended images, and the images do not retain their original sizes.

This issue is specific to the Mozilla browser and impacts the user experience. I would greatly appreciate any guidance or troubleshootinghttps://globalstep.com/art-page-revised-v6-33/

Asked by Suryakant Meshram 5 months ago

Last reply by jonzn4SUSE 5 months ago

Download YouTube Videos

I would like to be able to download YouTube videos. Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini? I tried Video DownloadHelpe… (read more)

I would like to be able to download YouTube videos.

Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini?

I tried Video DownloadHelper and YouTube Video Downloader and didn't see any action.

Do I need to setup settings a certain way to make it work?

What are the steps to make it work?

Thank you for your assistance.

Asked by blejt3im1 4 months ago

Last reply by amitietouristique 4 months ago

The thumbnail fails to load, displaying a black screen on the user's first visit to the page

I am reaching out to seek assistance with a recurring issue we are experiencing in the Mozilla Firefox browser. Issue Description: On the user's first visit to the page,… (read more)

I am reaching out to seek assistance with a recurring issue we are experiencing in the Mozilla Firefox browser.

Issue Description: On the user's first visit to the page, the thumbnail fails to load and displays a black screen instead of the intended image. This issue is observed specifically in Firefox, while the same functionality works seamlessly across other browsers.

Steps to Reproduce: Open our webpage in Mozilla Firefox. Ensure it is the first visit (clear cache if necessary). Observe the thumbnail image section.

Expected Behavior: The thumbnail should load and display the intended image correctly.

Actual Behavior: The thumbnail displays a black screen instead.

Troubleshooting Steps Taken: Verified server response and headers; no anomalies found. Checked CORS policies and ensured they are configured correctly. Tested in other browsers (Chrome, Edge, etc.), where the issue does not occur.

Request for Assistance: Could you please help us identify if this issue is related to:

Any specific Firefox rendering engine behavior? Known bugs or limitations in handling thumbnails or images on the first load? Additional configurations we might need to implement for Firefox compatibility?

provide the solution on the issues i have atteched the page link as belowhttps://globalstep.com/art-page-revised-v6/

Asked by suryakantmeshram24 5 months ago

Last reply by jesup 5 months ago

getting kicked off current webpage when I download Microsoft Word Documents

I am on a school site and frequently download Word documents. Prior to a recent update ( this summer) the files went to a download manager and I could either work o the d… (read more)

I am on a school site and frequently download Word documents. Prior to a recent update ( this summer) the files went to a download manager and I could either work o the document or continue to work on the current webpage. However, sionce the update, the docuemnt is saved but inthe process I am kicked off the current webpage. Should I revert back to a previous version of Firefox or is there a workaround or patch? Thanks

Asked by edschultze 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Unable to sign into Coinbase

Recently I haven't been able to sign into Coinbase. When I first try to sign in I just get the spinning circle for a minute or two as seen in the first photo attachment. … (read more)

Recently I haven't been able to sign into Coinbase. When I first try to sign in I just get the spinning circle for a minute or two as seen in the first photo attachment. It then turns into the second image I have attached. It appears to have to do with "human" verification. I set Coinbase as an exception everywhere I can in the setting with no change. This is a recent issue as it only started in September so there a recent change with Firefox. I am able to sign into all other websites without any issue and can sign into Coinbase with every other browser so this is very specific and only applies to Coinbase on Firefox. Why I unable to sign in?

Asked by mzman2013 5 months ago

Last reply by cor-el 5 months ago