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Firefox not launching (crashing) after update 82.0

We use Firefox as our company default and it has been running fine. This morning our devices started updating to version 82.0 and now it will not re-open. We get the foll… (read more)

We use Firefox as our company default and it has been running fine. This morning our devices started updating to version 82.0 and now it will not re-open. We get the following in event viewer:

Faulting application name: firefox.exe, version: 82.0.0.7592, time stamp: 0x5f8738dd Faulting module name: ntdll.dll, version: 10.0.18362.1049, time stamp: 0xb5beef21 Exception code: 0xc0000409 Fault offset: 0x00000000000a1170 Faulting process id: 0x504 Faulting application start time: 0x01d6a79d51cff95a Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: a6b172b9-a2b5-4bc0-a874-22a48b48aa06 Faulting package full name: Faulting package-relative application ID:

When trying to uninstall from Program and Features we get the following NSIS error (attached).

Asked by dirkvdm85 3 days ago

Last reply by Jonathan Watt 1 day ago

  • Solved

Unable to access some of the pdfs in latest version of firefox in windows10

I am currently using Firefox version 77.0 in windows 10. I noticed few things that when I try to open some of the PDFs it shows "This PDF document might not be displayed … (read more)

I am currently using Firefox version 77.0 in windows 10. I noticed few things that when I try to open some of the PDFs it shows "This PDF document might not be displayed correctly" and just blank white page shows up (image included).

I use few extensions which I disabled them completely when I read PDF but still I am unable to access PDF. While same PDFs are easily readable by other browsers like Chrome or Edge.

Please let me know is it a bug or there is some settings to tweak. Thanks in advance.

Asked by Ishan Pandey 4 months ago

Answered by ARMAN KHAN 4 months ago

firefox closing itself randomly

The firefox browser has been closing itself recently, quite often aswell(2 times a day minimum). No crash reports, nothing like that afterwards either. when i reopen the … (read more)

The firefox browser has been closing itself recently, quite often aswell(2 times a day minimum). No crash reports, nothing like that afterwards either. when i reopen the browser it continues where i left off. i use the duckdugo extention if that may play a role in it.

Any ideas?

All the best!

Asked by rovassel 1 week ago

Last reply by Niko Koppenberg 6 days ago

Opening link in new tab or window does nothing

I typically have several tabs open in Firefox to quickly go from one website to the other. It seems like after a while or if I have more than a couple tabs already open,… (read more)

I typically have several tabs open in Firefox to quickly go from one website to the other. It seems like after a while or if I have more than a couple tabs already open, clicking on a link or choosing a bookmarked site to open a new tab does nothing. By nothing I mean the tab will open with the URL displayed, but FF is not actively trying to connect to the requested URL. The stop and refresh buttons are grayed out. My only course of action is to close that tab and try again, which typically just repeats the previous steps. It's not website dependent because once this begins happening, any attempt to open a website in a new tab hangs.

I do not remember if attempts to open new websites in existing tabs are successful as I cannot duplicate the problem right now. The only think I know that's successful it to close FF and restart it. When I close the program and reopen it, I notice quite frequently that I get a message that FF is already open so I tell it to close and reopen. Also, the last time this problem happened was a few minutes ago and I had four tabs open. I noticed that there were TEN separate processes running, all called "firefox.exe". Opening an error-free, single-tab instance of FF resulted in four separate processes running. Right now, I have two tabs open - the one in which I'm writing this question plus another, static page. This is resulting in SEVEN separate processes running!

I have not attempted to refresh FF yet as I currently don't want to hassle with all the customization I've done and most likely forgotten how to do.

I'm running Win7 Pro with 16GB. Thanks for the help!

Asked by gumby_dammit223 1 week ago

Last reply by gumby_dammit223 6 days ago

Not good as previuous versions

Hello Mozilla after updating to 81.0.2 I'm facing several issues like not loading pages properly,time taking etc could you please suggest any solutions. Thanks … (read more)

Hello Mozilla

after updating to 81.0.2 I'm facing several issues like not loading pages properly,time taking etc could you please suggest any solutions.

Thanks

Asked by sudheer 1 week ago

Last reply by Václav Trpišovský 6 days ago

  • Solved

Different Youtube-Layouts in normal and private Mode (Window)

Hello everyone, Since a few days I have a problem with the layout Firefox gives me displaying “youtube.com”. The layout and a lot of functions (like play, full screen etc… (read more)

Hello everyone,

Since a few days I have a problem with the layout Firefox gives me displaying “youtube.com”. The layout and a lot of functions (like play, full screen etc.) have changed or disappeared. The changes don’t apply in Firefox’s private Mode (and neither in Google Chrome nor on Firefox of my girlfriend’s laptop). I deactivated every single Addon and searched on google - unfortunately, I could not find any solution. Does somebody have an idea?

I have added two pictures where you can see the comparison between normal and private mode.

I have the latest version for Firefox and Adobe Shockwave Flash.

Thanks a lot in advance and enjoy your day, Simon

Asked by nils_goldi 6 days ago

Answered by Václav Trpišovský 6 days ago

Latest version of Firefox causing it to close on its own

Ever since version 81.0 back in September, Firefox has been closing then reopening randomly, is it possible to revert back to 80.0 as to not have this issue? As running a… (read more)

Ever since version 81.0 back in September, Firefox has been closing then reopening randomly, is it possible to revert back to 80.0 as to not have this issue? As running a scan causes Firefox to close too, even when you just opened it. Seems 81.0 is the problem, even when installed folder is added to excemptions.

Please look into this, maybe 81.3 or 82.0 will finally resolve this issue.

Asked by Niko Koppenberg 6 days ago

  • Solved

Firefox displays strange characters when the font is italics

For example, this page mostly displays: https://en.wikipedia.org/wiki/Canada_lynx But items like the latin name does not (attached pic). Switching off the italics on t… (read more)

For example, this page mostly displays: https://en.wikipedia.org/wiki/Canada_lynx But items like the latin name does not (attached pic). Switching off the italics on the latin name causes it to display correctly.

Bolding text doesn't cause any issues.

My problem seems similar to this one: https://support.mozilla.org/en-US/questions/774797

However I can see Helvetica fonts just fine. I can cause the error when I switch it to italics. data:text/html,Helvetica Neue
''abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ


Any ideas on how to fix this? Thanks!

Asked by liamklub 6 days ago

Answered by cor-el 6 days ago

My web app is broken since Firefox 81.0.2 (64-bit)

The width parameter in no longer honoured in my web app that calls a new window. Still working as expected in Google Chrome 86.0.4240.75 , Internet Explorer 11.572 myWind… (read more)

The width parameter in no longer honoured in my web app that calls a new window.

Still working as expected in Google Chrome 86.0.4240.75 , Internet Explorer 11.572

myWindow = window.open('newed.html?nid='+id,'_blank','top=50, left=50, width=1000,height=800,toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=no', myWindow);'

Asked by raymond15 6 days ago

Last reply by jscher2000 5 days ago

Adobe Flash not working

I have windows 10 and already have the adobe flash but cannot access my KIZOA page because it requires Adobe Flash and there is NO little brick icon in the address space … (read more)

I have windows 10 and already have the adobe flash but cannot access my KIZOA page because it requires Adobe Flash and there is NO little brick icon in the address space to click to ALLOW. What is wrong??? I REALLY need to get into this page to work on projects! What can I do??? THANKS!

Asked by HappyTrailz 6 days ago

Last reply by James 6 days ago

Downloads crash

Many downloads I do that are big in size always just Fail. I try with other internet browsers and they work perfectly fine. I tried resetting Firefox already and that did… (read more)

Many downloads I do that are big in size always just Fail. I try with other internet browsers and they work perfectly fine. I tried resetting Firefox already and that didn't do anything. I also tried safe mode to see if it was any my add-ons. All to keep failing my files. It only happens with Firefox.

Asked by Jacob 6 days ago

Last reply by FredMcD 1 day ago

Sharing to Facebook

Since Facebook imposed its new version on users, I find that often, when I share something from an external source (like a newspaper article), as soon as I post it and th… (read more)

Since Facebook imposed its new version on users, I find that often, when I share something from an external source (like a newspaper article), as soon as I post it and the popup disappears, Firefox immediately opens a new tab that says 'close this tab to continue'. It's very irritating. Does anyone else have this problem, and is there a fix for it? Thanks in advance

Asked by carrie.silversmith 6 days ago

Google Meets keeps disconnecting in the middle of a meet only on Firefox

Whenever I go into a google meet for school, it doesn't work the same as it did on Microsoft Edge or Chrome. In Firefox, I keep getting disonnected at random times and so… (read more)

Whenever I go into a google meet for school, it doesn't work the same as it did on Microsoft Edge or Chrome. In Firefox, I keep getting disonnected at random times and some parts of the page are completely broken. I've sent a lot of messages using the feedback button in google meets, but they seem to be doing nothing. I don't want to switch to Chrome or Microsoft Edge anytime because Firefox is the best. Please help, thanks.

Asked by noobishply 6 days ago

garbled text display towards end of long page

Hi! For quite some time I run Firefox in KDE over wayland using Gentoo package. Recently I enabled webrender to fix bad flickering while loading sites, and while that wor… (read more)

Hi!

For quite some time I run Firefox in KDE over wayland using Gentoo package. Recently I enabled webrender to fix bad flickering while loading sites, and while that worked I now see garbled text display towards the end of longer web pages. I do not remember which Firefox version it was when I switched on webrender, but the issue persists through a few recent Firefox upgrades till my current 82.0 (this is Gentoo linux build)

Attached screenshot is of the bottom of this page https://cdn.kernel.org/pub/linux/kernel/v5.x/ChangeLog-5.8.15 While top of page is always good looking, garbled text starts somewhere towards the end of page.

I'm not sure if this is a new issue or the same one as in bug 1667534.

Is there any easy option to fix this, or this should be filed as new bug?

Asked by igor.v.kovalenko 5 days ago

Last reply by igor.v.kovalenko 3 days ago

Firefox crash continuously in recovery mode too

Good morning, this morning after the changement of the Initial password protection in security menu, Firefox crashes immediatly, in recovery mode too.. Here Crash ID.. … (read more)

Good morning, this morning after the changement of the Initial password protection in security menu, Firefox crashes immediatly, in recovery mode too.. Here Crash ID.. Please help me to solve as soon as possible this problem. Thanks

Identificativo crash: bp-1113a858-4989-4c00-9dfd-b462f0201019

Asked by VALERIO LAVORO 5 days ago

Last reply by cor-el 5 days ago

Firefox in a multi-user enviroment, locks up and becomes unresponsive

I am running Firefox inside Windows Virtual Desktop and I have had several issues with performance. At times the I will only have 6-8 tabs open and the entire applicatio… (read more)

I am running Firefox inside Windows Virtual Desktop and I have had several issues with performance. At times the I will only have 6-8 tabs open and the entire application locks up and is unresponsive. I'm unable to do anything until I can kill it from Task Manager. Even after I have stopped the process it appears that there are still processes under my user that don't go away. In the same manner, I've had the browser lock up and the screen goes completely white and again has to be closed out through task manager. I have turned off Hardware acceleration, turned off any proxy option, only have last pass running as an add-on and I'm running the latest version.

Any help would be appreciated!

Asked by s.michael.dunn 5 days ago

all types of menus fail to open

Just downloaded Firefox. would appreciate any suggestions menu bar, context menu, any type of drop down menu fails to open initially, only displays after a few clicks … (read more)

Just downloaded Firefox. would appreciate any suggestions

  • menu bar, context menu, any type of drop down menu fails to open initially, only displays after a few clicks
  • tooltips on particular website making portions of content (that they cover) temporarily disappear, Most likely FF issue, not website issue after investigating

I already:

 *  restarted computer twice
 *  reinstalled FF
 *  FF refresh
 *  used FF safe mode

Asked by stephenp1394 5 days ago

Last reply by stephenp1394 1 day ago