Showing questions tagged: Show all questions

Appearance to have crashed

Yesterday my laptop began searching constantly not getting out for the home page. The cursor was lagging and moving in a choppy fashion. I run Windows 7 and know I need a… (read more)

Yesterday my laptop began searching constantly not getting out for the home page. The cursor was lagging and moving in a choppy fashion. I run Windows 7 and know I need a new device but that will have to wait a week or two

Asked by elliesheesley 1 week ago

Last reply by Tommy 6 days ago

Firefox keeps crashing after installing Netnanny Version 10

Hi I recently installed NetNanny Version 10 on my laptop. After the installation, every time I open Firefox it will crash and close within 5 seconds. As soon as I unins… (read more)

Hi

I recently installed NetNanny Version 10 on my laptop. After the installation, every time I open Firefox it will crash and close within 5 seconds. As soon as I uninstall NetNanny, Firefox will go back to normal.

I tried uninstalling and re-installing Firefox (V76.0.1, 64-bit) and re-installing NetNanny but the same keeps happening over and over. Note I also 'disable' NetNanny temporarily, however Firefox will still crash.

I will appreciate some help with this.

Thanks and regards jB

Asked by jebetancur 1 week ago

Last reply by FredMcD 1 week ago

Since update to 76.0.1, Firefox crashes right after starting. Even safe mode does not help ...

Hi all, I just got the update to 76.0.1. Now, Firefox Always crashes right after starting it - even in safe mode. The only notification I get is (in German) "Firefox funk… (read more)

Hi all, I just got the update to 76.0.1. Now, Firefox Always crashes right after starting it - even in safe mode. The only notification I get is (in German) "Firefox funktioniert nicht mehr. Ein Problem hat die richige Ausführug dieses Programms verhindert. Schließen Sie das Programm" Please help!!!

Asked by webersebastian 1 week ago

Last reply by Tom 1 week ago

Firefox unexpectedly exits

In the last couple of days, Firefox has started unexpectedly exiting. It doesn't show an error message on screen or create a Firefox crash report - it just vanishes - bu… (read more)

In the last couple of days, Firefox has started unexpectedly exiting.

It doesn't show an error message on screen or create a Firefox crash report - it just vanishes - but it does create a WER log and entry in the Windows Application error log. It doesn't necessarily exit when it has the focus in response to user interaction - some times I'll be doing something else, and try to tab back to Firefox, and it's just gone. Mean time between crashes is about 30 minutes - not "instantly" or "on startup" but enough to be unlivable with.

I have reinstalled Firefox, checked that it is up to date (73.0.1 (64-bit)), and disabled all my plugins except 1Password (I can't really use a browser without the 1Password plugin so if it doesn't work with it on, it's the same as it not working at all)

Some WER log files for example:

https://pastebin.com/hCYpgRnJ https://pastebin.com/GczJg6xV https://pastebin.com/65xDaCrU

and here's a windows application log entry:

Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 73.0.1.7352 P3: 5e4abc33 P4: ntdll.dll P5: 10.0.18362.657 P6: 64d10ee0 P7: c0000005 P8: 000000000003c900 P9: P10:

Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF67.tmp.WERInternalMetadata.xml

These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_5842855acf56b951933ad221b8aefc848d0bf9_fd4a202a_cfe131be-ac4c-4c84-aaf1-565f6edc013e

Analysis symbol: Rechecking for solution: 0 Report Id: a6d3bb6e-585f-4a9e-bf89-80d4b12d5fc0 Report Status: 131172 Hashed bucket: Cab Guid: 0

and here's the systme metadata file

<WERReportMetadata> <OSVersionInformation> <WindowsNTVersion>10.0</WindowsNTVersion> <Build>18362</Build> <Product>(0x31): Windows 10 Pro N</Product> <Edition>ProfessionalN</Edition> <BuildString>18362.657.amd64fre.19h1_release.190318-1202</BuildString> <Revision>657</Revision> <Flavor>Multiprocessor Free</Flavor> <Architecture>X64</Architecture> <LCID>2057</LCID> </OSVersionInformation> <ProblemSignatures> <EventType>APPCRASH</EventType> <Parameter0>firefox.exe</Parameter0> <Parameter1>73.0.1.7352</Parameter1> <Parameter2>5e4abc33</Parameter2> <Parameter3>ntdll.dll</Parameter3> <Parameter4>10.0.18362.657</Parameter4> <Parameter5>64d10ee0</Parameter5> <Parameter6>c0000005</Parameter6> <Parameter7>000000000003c900</Parameter7> </ProblemSignatures> <DynamicSignatures> <Parameter1>10.0.18362.2.0.0.256.49</Parameter1> <Parameter2>2057</Parameter2> <Parameter22>0000</Parameter22> <Parameter23>00000000000000000000000000000000</Parameter23> <Parameter24>0000</Parameter24> <Parameter25>00000000000000000000000000000000</Parameter25> </DynamicSignatures> <SystemInformation> <MID>85361BF0-48E9-4BB8-A01E-1DFE00E50316</MID> <SystemManufacturer>Gigabyte Technology Co., Ltd.</SystemManufacturer> <SystemProductName>Z97N-WIFI</SystemProductName> <BIOSVersion>F7</BIOSVersion> <OSInstallDate>1571139164</OSInstallDate> <OSInstallTime>2019-10-15T11:32:43Z</OSInstallTime> <TimeZoneBias>00:00</TimeZoneBias> </SystemInformation> <SecureBootState> <UEFISecureBootEnabled>0</UEFISecureBootEnabled> </SecureBootState> <ReportInformation> <Guid>cfe131be-ac4c-4c84-aaf1-565f6edc013e</Guid> <CreationTime>2020-02-26T10:20:20Z</CreationTime> </ReportInformation> </WERReportMetadata>

Asked by Ben Curthoys 3 months ago

Last reply by Roland Tanglao 1 month ago

I "upgraded" to Catalina from High Sierra and Firefox now crashes and won't reopen because it says I already have another copy open when there is not other copy

Catalina (10.15.3) and Firefox (73.0.1) aren't working together. As soon as I stop actively using Firefox it crashes. If I try to reopen it, I get a message that I can… (read more)

Catalina (10.15.3) and Firefox (73.0.1) aren't working together. As soon as I stop actively using Firefox it crashes. If I try to reopen it, I get a message that I can't reopen it because there is a copy in use already. If I try to force quit Firefox it is not in the force quit menu. If I look in Activity Monitor Firefox is not present there either. Thank you.

Asked by BLNK 3 months ago

Last reply by Roland Tanglao 3 months ago

Firefox Crash Again, Again

Hello, I love Firefox but it gives a lot of errors. Why does this cause problems? If I can't find a solution, I will delete Firefox. I need help! https://crash-stats.mozi… (read more)

Asked by 2fan1kar 3 months ago

Last reply by FredMcD 3 months ago

Hello. My browser has crashes every time

id from: bp-d8f26150-6885-4fac-88d0-5678d0200113 When i try to open any sites. Ill send you iD in details. Ill tried to strat broweser in safe mode, try to reset all sett… (read more)

id from: bp-d8f26150-6885-4fac-88d0-5678d0200113

When i try to open any sites. Ill send you iD in details. Ill tried to strat broweser in safe mode, try to reset all setting and extentions. Nothing was help.

Asked by nata 4 months ago

Last reply by philipp 4 months ago

  • Archived

Firefox crashes

Hi. The crash is always reproduced when we are trying to start video capture using getUserMedia() and requesting the camera access. It crashed with our code and with all … (read more)

Hi. The crash is always reproduced when we are trying to start video capture using getUserMedia() and requesting the camera access. It crashed with our code and with all of official webrtc samples as well

There are two links to similar issues marked as resolved in our crash report mentioned at Bugzilla tab. Could you please let me know which version of Firefox will come with the fix for the issue

Crash id is: 955ac854-0b6e-49fa-b6ac-6c6c20190221

Asked by AntonKryloc 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

The browser crashes ever since it was updated.

I work at a small company who has been using firefox for our work. It has updated and now it crashes and we can't use it. I prefer it over Chrome. Is there a fix? I tried… (read more)

I work at a small company who has been using firefox for our work. It has updated and now it crashes and we can't use it. I prefer it over Chrome. Is there a fix? I tried uninstalling and reinstalling it and listing the website we use as an exception. None of that has worked. this is the crash log: e68fd5de-fd1d-450c-8057-5f41b05940f6 9/7/2018 2:07 PM

bp-11467413-8504-42e0-9338-e4abb0180911 9/11/2018 1:22 PM bp-9b5755c6-3ec1-463d-8b5b-5ebb50180911 9/11/2018 1:21 PM bp-46ca70a6-d3dd-45cb-ac08-4cd390180911 9/11/2018 9:41 AM bp-f1040c0a-e207-4efc-81ef-50dc70180911 9/11/2018 9:12 AM

Asked by ttaylor72 1 year ago

Last reply by philipp 1 year ago

  • Archived

Firefox crashes

Firefox does not open and show the crash message also in safe mode. I try to remove firefox and to upload a new one, but i had the same result Identificativo crash: bp-79… (read more)

Firefox does not open and show the crash message also in safe mode. I try to remove firefox and to upload a new one, but i had the same result Identificativo crash: bp-7914a403-25a4-4d19-a7eb-2df4b0181028 I need help!

Asked by paolinpa 1 year ago

Last reply by philipp 1 year ago

  • Archived

Just recently firefox shuts down at least 8 times per day. How can I stop this please?

Whether I'm using the computer or not, makes no difference - Firefox simply shuts down multiple times per day. When it happens there is a pop up screen which reads "Firef… (read more)

Whether I'm using the computer or not, makes no difference - Firefox simply shuts down multiple times per day. When it happens there is a pop up screen which reads "Firefox quit unexpectedly. Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple" Help.... please....

Asked by number1mel 1 year ago

Last reply by FFus3r 1 year ago

  • Archived

Firefox crashes

i look up at shopdisney.com and all it show is that Gah. Your tab just crashed. page can you help me fix it please? … (read more)

i look up at shopdisney.com and all it show is that Gah. Your tab just crashed. page can you help me fix it please?

Asked by nickyferrarelli 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes

After last auto update (this morning, 7/11/2017), Firefox (Versión 55.0b7 (64-bit)) crashed every single time I tried to start it. Finally, I have surrendered to the fact… (read more)

After last auto update (this morning, 7/11/2017), Firefox (Versión 55.0b7 (64-bit)) crashed every single time I tried to start it.

Finally, I have surrendered to the fact of losing all my flaps and groups, and I have made a startup from scratch. After that, I have started the (painful) process of rebuilding all the flaps from browsing history but... at the fifth flap IT CRASHES AGAIN!

This is the generated code:

Crash ID: bp-b8cfc4e2-ab38-43d1-9a91-1cd9a0170711

Asked by rsr50n 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

https://crash-stats.mozilla.com/report/index/e1bbebbb-51c9-4082-998e-69d360170619#tab-details my firefox seems to be crashing every few minutes and i have not downloaded … (read more)

https://crash-stats.mozilla.com/report/index/e1bbebbb-51c9-4082-998e-69d360170619#tab-details

my firefox seems to be crashing every few minutes and i have not downloaded anythink

Please advise or help

Thank you

Asked by Spawntrooper 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

Firefox started crashing after starting up my computer, so i restarted my computer, made a clean reinstall, tried opening it in safe mode, all without success. these are… (read more)

Firefox started crashing after starting up my computer, so i restarted my computer, made a clean reinstall, tried opening it in safe mode, all without success.

these are the last submitted crash reports: bp-d2ff4559-cc16-4078-8f22-170b31170616 bp-ff766914-0dfc-4b33-bb0d-3d59d1170616 bp-192cfbcc-3a1c-4f4f-9a93-9838f1170616 bp-2702a98c-8588-4f14-ab30-968010170616 bp-3b748cb7-816b-43b0-861b-0bd451170616

Asked by Luenkel 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

Mac 10.8.5, no matter what, Firefox will crash on start up. I've tried it all, it won't start in safe mode, a wipe and install, nothing works.. any help? AdapterDeviceID:… (read more)

Mac 10.8.5, no matter what, Firefox will crash on start up. I've tried it all, it won't start in safe mode, a wipe and install, nothing works.. any help?

AdapterDeviceID: 0x0861 AdapterVendorID: 0x10de BuildID: 20160502172042 CrashTime: 1463192742 EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1463192740 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0861 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 StartupTime: 1463192740 Throttleable: 1 UptimeTS: 11.06184852 Vendor: Mozilla Version: 46.0.1

This report also contains technical information about the state of the application when it crashed.

Asked by Tony_SS 4 years ago

Last reply by cor-el 4 years ago