Firefox Support Forum

I use "always ask" for mp4 files in gmail - it used to work fine, but now it opens file if I select MS Media player AND IT SAVES the blasted file to my Downloads as well ! ....which I don't want it to do.

please fix

For 8 months i am still getting tab crashed messages whenever i try to pause then replay videos. I have sent crash reports and shown them on the help page and get no real answers.

There are 2 processes involved in Firefox Sync, and 0 differentiation between them in the language used to describe what Firefox Sync does in any of the documentation, this makes nearly every discussion on the topic highly confusing to borderline misleading.

When you press Sync, you are pushing settings to Firefox servers. When you sign in to Sync, you are pulling settings from Firefox servers.

Both of these steps are referred to interchangeably as "syncing" and there is next to no documentation of what causes each to occur nor what they actually do.

Why is this dangerous you might ask? Well, let's say I buy a new computer, I want to set it up the same way I use all my devices, so I sign in to sync to synchronize my settings, makes perfect sense. Nothing tells me anything is happening when I sign in, so I click the sync button because I want to synchronize my settings with my other devices. Big mistake. I've just overwritten the server-side sync profile with a default Firefox profile. You know how you fix that? You sign in and press the sync button to overwrite the sync profile again. But you know what happens when you sign in? You become synced with the now blank sync profile and lose all the settings that you want to be pushing to the sync profile. This just happened to me. Thankfully I was only choosing to sync add-ons and options AT THE TIME and I have backups that are about 6 months old and I rarely change settings, but some things like my homepage URLs are something that I do change fairly often, and I'm sure some additional sites were whitelisted since by default I just reject all cookies. I also thankfully use policies.json to block updates so I didn't immediately get assaulted by that too.

SO! I HIGHLY suggest that when merely signing in to Sync, the default should be for syncing to be off to start off with, so that you can choose what to "sync" BEFORE it occurs. However, because of the language, the question arises, what am I choosing to sync for? Am I choosing what to PULL from servers? Or am I choosing what gets PUSHED to the servers? When syncing is turned on, does that mean I an pulling the settings that I have chosen? Or am I am pulling ALL settings while only pushing what I have chosen IF I click the Sync button? Or do I push EVERYTHING?

It's incredibly unclear how the Sync feature works and both of the "main" articles on it are completely useless for understanding it because the term "sync" is used interchangeably for pushing or pulling settings.

https://support.mozilla.org/en-US/kb/how-do-i-choose-what-information-sync-firefox https://support.mozilla.org/en-US/kb/sync-custom-preferences

What are the correct steps to rectify this horrid situation? Sign-in, set-up sync, choose "Options" and "Add-Ons" again, THEN copy over the backup settings, THEN Sync them to the "cloud"? If I have 2 different devices setup with sync, and 1 chooses to sync options and the other chooses to sync bookmarks, then I click sync on BOTH devices repeatedly, what occurs?

Every time I allow Mozilla to update Firefox, smooth scrolling ceases to work. Think maybe I've now had enough. Chrome can't be any worse than this.

There are thousands of answers to this question but I can't find one that works for me. I am using a tablet computer without a mouse or keyboard so mouse click solutions and keyboard short cut solutions don't work.

I want to just tap on a link with my finger and have it open in a new window. Every time. I know I can hold on the link and get a list of options including "open in a new window" but I want to eliminate that step because my fat fingers sometimes select the wrong list item.

Any help?

Re your (partial email & apology) sent to me by mistake:

"Greetings, It has been said that astronomy is a humbling and character-building experience. You know what else was humbling? Sending out an email by mistake, full of out-of-context Sagan quotes being used as placeholder text (thank you, Sagan Ipsum)."

So I looked for the humor in it, but then remembered that since you "partner" with the cursed WEF, it's more likely an expression of a severe mental illness that characterizes all who "partner" with them, & thus only deranged types might find funny.

Here is the error report i am receiving when i try to load the game. How do i fix this? 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I hate surprises like these! So far i trusted FF that after an update my layout would still be intact as was, but no they forced this black sh.. onto me as a background for the home page - and no alternative anywhere to switch this back to white or any other options. Do i want to install a plugin for this simple basic option - hell no, i'd rather get rid of FF as my default browser if you think you can play dictators too now. What i miserable attitude you people have. If you change for life )white) to dead (black) you might as well declare you are on your way out as a browser - or offer the option to change that bg color real quick

As many here have said, the latest Firefox update has reversed many web pages and menus from white-with-black text to black-with-white text. I can't believe that Mozilla really meant to do this. This is very annoying. It would be one thing to offer it as an option, but to just jam it to us without warning is plain obnoxious. I did do the about:config color-scheme override but that only fixed my Firefox search page. Everything else is still black. Thanks a lot.

After the automatic update to version 98, I'm finding that Firefox insists on putting a copy of my downloaded files into the Download file even after I turned that off in the General tab of Settings. Also found it odd that I was unable to take a screenshot of these settings, but had to use Printscreen to do so!

I'm using v56.0.2 as it was the last before Mozilla took away the extensions that I depend on. Up until recently, it's worked flawlessly on Facebook. Now, within the last week or so, I can no longer type in the comments box on someone else's post. The cursor is there and flashing but when I type, the cursor only flickers but no text. Other browsers don't have this issue so I'm confident that it's nothing to do with my FB profile. Typing in the search box or creating a new post works fine. I just can't type comments.

L.S., by installing the latest download all my passwords are gone. I ask you urgently to let me now how to undo the latest installation (I believe it was yesterday) . I'm really very disappointed. I do not know all the passwords by heart. Please help me ASAP.

Many thanks and fiendly greetings, Marianne

Before I reached out to you I contacted https://MyCobra.tpa.com administrators and tech support, to describe the problem. My login credential, my account, etc. are all in order. When attempting to submit the login credential to access my account I get over the submit button a red circle with a red diagonal line across the circle that inhibits pressing the submit button. The first time I attempted this on a different laptop I was asked by their tech support to not attempt to press the button but instead to hit the enter key on my keyboard. It worked! I got in! However, when I tried it again at a later time I could not get in. So, I decided to try a different browser; Edge repeatedly worked by hitting the enter keyboard key. This clearly suggests an issue with Firefox an this web portal.

I am running security add on features on Firefox. I turned them all off and run the browser in troubleshooting mode. No Joy! The problem persists. That's where you come in. I would rather not migrate to Edge, I do not like living on the edge so to speak. I am attaching a screenshot of the problem. I hope that you can help me find a solution. I look forward to your reply. Thank you.

Hello,

Can someone help me with the following issue that I get when trying to listen to the radio on the internet in Firefox, am running the latest version of Firefox the error message that appears on the screen, see attached screen shot of the message