Firefox Support Forum

This even crashed when I tried to submit my account subscription for Firefox support

I've sent several crash reports. I've 'refreshed' it. I've removed all plugins. The only add ons left are: - activetouch ( always activate ) - OpenH264 ( always activate ) - Primetime content decryption module ( always activate ) - Citrix ICA - Citrix online web deployment - Citrix URL redirector helper - Google update - Silverlight I've uninstalled all other related software and refreshed since I've uninstalled Firefox and reinstalled

Unfortunately, if there is no solution to remedy this, I'll be forced to abandon Firefox and make Chrome my default.

The files in the temp folder (C:\Users\<username>\AppData\Local\Temp) are not being overwritten . Below are my system details.

OS: Windows 7 Firefox version: 45.0b4

Since I have installed a new PC & downloaded Firefox it won't allow me to log into secure sites such as the FA and RAC. As these are reputable sites I don't understand why I can't access them. This problem has only started since the new download. What has happened to Firefox? I am having to resort to Internet Explorer or using my laptop!

This morning firefox is suddenly not allowing me to right click anywhere in the window. I have tried opening it in safe mode with all the plugins disabled and it still would not work. I have updated everything, including the browser itself. I also tried restarting the computer, and still nothing.

Hello. I found some of my bookmarks in Appdata/Roaming/Mozilla/Profile/5ccmq06e.default/bookmarkbackups etc just like firefox help tells me. But some of the bookmarks that I can access when I use firefox browser are not contained in "bookmarkbackups". Thus obviously begs the question(s) 1) where else are my bookmarks for firefox stored, & 2), if this is the only place they are stored, then why are some of my saved bookmarks visable/accessable when using the firefox browser not included in this bookmarkbackups folder? Thank you.

AdapterDeviceID: 0x29c2 AdapterDriverVersion: 8.15.10.1749 AdapterSubsysID: 31031565 AdapterVendorID: 0x8086 Add-ons: viettelhttphandle%40viettel.com.vn:1.0.13,%7B8207083A-E503-11E5-9FE9-4BF4BB8E7F8B%7D:2.5.2 AvailablePageFile: 1786523648 AvailablePhysicalMemory: 483446784 AvailableVirtualMemory: 862900224 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 33226752 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1485945694 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1485041180 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 31031565, AdapterDriverVersion: 8.15.10.1749 WebGL- EGL- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 StartupTime: 1485934183 SystemMemoryUsePercentage: 77 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2038,"isWow64":false,"cpu":{"count":2,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"ST3160318AS","revision":"CC38"},"binary":{"model":"ST3160318AS","revision":"CC38"},"system":{"model":"ST3160318AS","revision":"CC38"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 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browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_66","application/x-java-bean;jpi-version=1.8.0_66","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.66.2","application/x-java-applet;javafx=8.0.66"],"updateDay":16786},{"name":"Java Deployment Toolkit 8.0.660.18","version":"11.66.2.18","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16786},{"name":"Shockwave Flash","version":"24.0.0.194","description":"Shockwave Flash 24.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17191}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"15","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4274634752 TotalPhysicalMemory: 2137317376 TotalVirtualMemory: 2147352576 URL: https://10.60.106.230:8909/ipccClient.html Vendor: Mozilla Version: 42.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A381689-90E8-4B3C-A055-D1C6D17F8950}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A381689-90E8-4B3C-A055-D1C6D17F8950}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{78AA6AEA-001C-4E30-94A5-43FE86275E1A}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{78AA6AEA-001C-4E30-94A5-43FE86275E1A}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{00968F3F-B72D-4D5E-840E-FA88903BAD05}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{00968F3F-B72D-4D5E-840E-FA88903BAD05}] DATAGRAM 3 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1A381689-90E8-4B3C-A055-D1C6D17F8950}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1A381689-90E8-4B3C-A055-D1C6D17F8950}] DATAGRAM 2 : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Has just started since last Windows 10 upgrade a couple of days ago. Enter a website address abd it either crashes straightaway or after you select an option on the website. No problem on this laptop which is running on Windows 7.

Bruce Law

Since January 2018, my laptop running Windows 7 (32-bit) has been giving me an error after I close Firefox. I have removed and re-installed Firefox but it still errors. I just found that it is trying to sync and that the last successful sync was on December 31. If I turn off syncing on this device Firefox closes without any error.

Hello,

I have tried adding several different extensions to firefox and they do not seem to work. So, I am beginning to think that this is a problem with firefox rather than with the companies that create the extensions.

Liner extension: I added the extension to firefox and have set up an account. But each time I try to use it to highlight text in a webpage, it asks me to sign up in order to use the extension. If I press OK, it will then lead me to the sign up page, I enter my account detail to log in. It logs in successfully. But then when I go back to use the extension, it continues to ask me to sign up. If I press OK again, it again guides me to the sign up page, except that the page immediately refreshes to my account's page since it remembers I already have signed in! But the extension still doesn't work!

Similar situations with grammarly and google translate.

About a week ago Firefox started displaying an error message when shutting the program down. It flashes the message two times and the error occures every time I shut the program down.I am using Win 7 64 bit OS. Is there a fix for this?

I have restarted in safe mode, no change. I can't afford to reset it, I've spent countless hours undoing the Australis theme damage + other per-site customization.

mozilla v 36.0.1 / win 7 - - once i log back in after initial crash the app remains open for the remainder of the day. I don't have the same issue in IE or chrome, only mozilla. I have performed norma