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  • Archived

My computer locks up when I try to print from firefox. I have to copy and paste into word to get my info. It will lock up if I ask for 'print preview' also.

I have reloaded mozilla firefox twice and I'm still having the issue that if I ask it to print or print preview it locks up and I have to go to Task Manager and get out o… (read more)

I have reloaded mozilla firefox twice and I'm still having the issue that if I ask it to print or print preview it locks up and I have to go to Task Manager and get out of it. I can print fine from word or excel.

Asked by hopcal2 3 years ago

Last reply by Scribe 3 years ago

  • Archived

I'm logged in my can't access anything

Help, logged in, shows my username but won't allow access to anything: Profile, questions, Edit Profile, settings. But I'll bet it will allow me to log out. Entered incor… (read more)

Help, logged in, shows my username but won't allow access to anything: Profile, questions, Edit Profile, settings. But I'll bet it will allow me to log out.

Entered incorrect email. Sure wish I could access Edit Profile  : ( I'll see if this page allows me to re-check email to post.


Nancy

Asked by Bonancy 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

tried everything but this "Insecure Connection" problem is still not solved, i have pasted the details of error

https://www.google.co.in/ Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: false HTTP Public Key Pinning: true Certificate chain: BEGIN CERTI… (read more)

https://www.google.co.in/

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: false HTTP Public Key Pinning: true

Certificate chain:


BEGIN CERTIFICATE-----

MIIGnjCCBYagAwIBAgIRALh5SCUXbyx+qvCe1pqmpNMwDQYJKoZIhvcNAQELBQAw IzELMAkGA1UEBhMCRU4xFDASBgNVBAMMC1NhbXBsZSBDQSAyMB4XDTE4MDMyODEz NTYzMloXDTE4MDYyMDEzMjMwMFowZjELMAkGA1UEBhMCVVMxEzARBgNVBAgMCkNh bGlmb3JuaWExFjAUBgNVBAcMDU1vdW50YWluIFZpZXcxEzARBgNVBAoMCkdvb2ds ZSBJbmMxFTATBgNVBAMMDCouZ29vZ2xlLmNvbTCBnzANBgkqhkiG9w0BAQEFAAOB jQAwgYkCgYEAro57Wi5CjQv6GLs2UtS9zbzPBHnl9405DSVEayOAMfQDyJC/PC+3 1XIY8Bu51WsAZvLtHuSbZmEixgL4XUfiU3Kz8Sh3GL50elZLfayzM6loVxLqolm1 zkc9VI83KFsJbJyrkV02oY+6F3No/gdPeIvMyuWAhWyeoS22aymsdkcCAwEAAaOC BAwwggQIMIID4QYDVR0RBIID2DCCA9SCDCouZ29vZ2xlLmNvbYINKi5hbmRyb2lk LmNvbYIWKi5hcHBlbmdpbmUuZ29vZ2xlLmNvbYISKi5jbG91ZC5nb29nbGUuY29t ghQqLmRiODMzOTUzLmdvb2dsZS5jboIGKi5nLmNvgg4qLmdjcC5ndnQyLmNvbYIW Ki5nb29nbGUtYW5hbHl0aWNzLmNvbYILKi5nb29nbGUuY2GCCyouZ29vZ2xlLmNs gg4qLmdvb2dsZS5jby5pboIOKi5nb29nbGUuY28uanCCDiouZ29vZ2xlLmNvLnVr gg8qLmdvb2dsZS5jb20uYXKCDyouZ29vZ2xlLmNvbS5hdYIPKi5nb29nbGUuY29t LmJygg8qLmdvb2dsZS5jb20uY2+CDyouZ29vZ2xlLmNvbS5teIIPKi5nb29nbGUu Y29tLnRygg8qLmdvb2dsZS5jb20udm6CCyouZ29vZ2xlLmRlggsqLmdvb2dsZS5l c4ILKi5nb29nbGUuZnKCCyouZ29vZ2xlLmh1ggsqLmdvb2dsZS5pdIILKi5nb29n bGUubmyCCyouZ29vZ2xlLnBsggsqLmdvb2dsZS5wdIISKi5nb29nbGVhZGFwaXMu Y29tgg8qLmdvb2dsZWFwaXMuY26CFCouZ29vZ2xlY29tbWVyY2UuY29tghEqLmdv b2dsZXZpZGVvLmNvbYIMKi5nc3RhdGljLmNugg0qLmdzdGF0aWMuY29tggoqLmd2 dDEuY29tggoqLmd2dDIuY29tghQqLm1ldHJpYy5nc3RhdGljLmNvbYIMKi51cmNo aW4uY29tghAqLnVybC5nb29nbGUuY29tghYqLnlvdXR1YmUtbm9jb29raWUuY29t gg0qLnlvdXR1YmUuY29tghYqLnlvdXR1YmVlZHVjYXRpb24uY29tggcqLnl0LmJl ggsqLnl0aW1nLmNvbYIaYW5kcm9pZC5jbGllbnRzLmdvb2dsZS5jb22CC2FuZHJv aWQuY29tghtkZXZlbG9wZXIuYW5kcm9pZC5nb29nbGUuY26CHGRldmVsb3BlcnMu YW5kcm9pZC5nb29nbGUuY26CBGcuY2+CBmdvby5nbIIUZ29vZ2xlLWFuYWx5dGlj cy5jb22CCmdvb2dsZS5jb22CEmdvb2dsZWNvbW1lcmNlLmNvbYIYc291cmNlLmFu ZHJvaWQuZ29vZ2xlLmNuggp1cmNoaW4uY29tggp3d3cuZ29vLmdsggh5b3V0dS5i ZYILeW91dHViZS5jb22CFHlvdXR1YmVlZHVjYXRpb24uY29tggV5dC5iZTAMBgNV HRMBAf8EAjAAMBMGA1UdJQQMMAoGCCsGAQUFBwMBMA0GCSqGSIb3DQEBCwUAA4IB AQCCkML7iXYDK+BiXM7iTKDGVfU6mnOZ1jYJ8uO6yC3cgCZy1MDckHeZE2kNhlLx eQcYhR/mLENjexdu4EDjKWrpCtgP/f3pJUtf1R2aXfqImOoA/qdueMx6vBepTzVb yEMhHTdUMtnv2OGi2kBwd+LmZK6A8MaKQd+MMK9d7EiaDCZnagTEMNKpNgrmbhPM AHPS483PPT4R0DdCoEK7y9gcd+jAgTgybKW03AhvrESuG1QArM0HbBSaRKnAclAi d4zg6RSYMflDZC4sPWA5RG6N+ripZPLv/vG2sVAQrRgCCv3e5aJUBUUV4C1q2Bz8 RDQlYqAZozaeHrEOHrbuCd1z


END CERTIFICATE-----

Asked by shruti.23 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Support article list, next page loads at bottom instead of top

In a list of support articles, when I have scrolled to the bottom of the first page and hit NEXT, the next page loads in the same position, i.e. at the bottom of that pag… (read more)

In a list of support articles, when I have scrolled to the bottom of the first page and hit NEXT, the next page loads in the same position, i.e. at the bottom of that page, as if I've already scrolled down. I have to scroll up to review all the articles, then down again to see the nav buttons. This happened on previous versions, not just 60.0.

Asked by TimEarl 2 years ago

Last reply by TimEarl 2 years ago

  • Archived

I have lost all my bookmarks and icons

Is there anyway I can recover them. You have to understand that I don't understand anything about code. I am 61 years old and you and google and MS are making it more and… (read more)

Is there anyway I can recover them.

You have to understand that I don't understand anything about code.

I am 61 years old and you and google and MS are making it more and more complicated in the name of BS safety

I have ESET Internet Security and addons that block popups and dangerous websites.

I suggest you offer a browser that is easier for me to understand.

My computer was destroyed when I installed the Windows 1903 update.

Then I accidentally deleted all my files ,and I didn't have a hard disk backup

Is it possible you can send me all my bookmarks from 12 months ago

Or give me instructions on how to recover without being too complicated

Please send the details to my gmail account xxxxxxxx@xxxxx.xxx

I only use xxxxxxxxx@xxxxx.xxx for Youtube

sincerely

Shaun Salter


(email addresses removed by moderator; please do not post personal data on a public forum - c)

Asked by yobbo6501 8 months ago

Last reply by FredMcD 8 months ago

Every time i close firefox it keeps crashing and losing recent history and sometimes recent adds to my bookmarks folder any suggestions how can i solve this ?

Firefox 71.0 Crash Report [@ AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown ] Search Mozilla Supp… (read more)

Firefox 71.0 Crash Report [@ AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown ] Search Mozilla Support for this signature How to read this crash report ID: 04bd67a6-446a-4d61-a9a8-31cf80191222 Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

   Details
   Metadata
   Bugzilla
   Modules
   Raw Dump
   Extensions
   Telemetry Environment
   Correlations

Signature AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown More Reports Search UUID 04bd67a6-446a-4d61-a9a8-31cf80191222 Date Processed 2019-12-22 22:41:47 UTC Uptime 123,924 seconds (1 day, 10 hours and 25 minutes) Last Crash 172,514 seconds before submission (1 day, 23 hours and 55 minutes) Install Age 1,401,752 seconds since version was first installed (2 weeks, 2 days and 5 hours) Install Time 2019-12-06 17:18:40 Product Firefox Release Channel release Version 71.0 Build ID 20191202093317 (2019-12-02) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture amd64 CPU Info family 6 model 58 stepping 9 CPU Count 4 Adapter Vendor ID

NVIDIA Corporation (0x10de)

Adapter Device ID

GK107 [GeForce GTX 650] (0x0fc6)

Startup Crash

False

MOZ_CRASH Reason (Sanitized)

MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7fef130b885 Total Virtual Memory 8,796,092,891,136 bytes (8.8 TB) Available Virtual Memory 8,792,373,157,888 bytes (8.79 TB) Available Page File 11,178,225,664 bytes (11.18 GB) Available Physical Memory 4,887,105,536 bytes (4.89 GB) EMCheckCompatibility

False

App Notes

FP(D00-L1100-W00000000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3 xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/PlacesUtils.jsm, line 2026)

Processor Notes processor_ip-172-31-14-246_us-west-2_compute_internal_7; ProcessorPipeline; SignatureShutdownTimeout: Signature replaced with a Shutdown Timeout signature, was: "Abort | mozalloc_abort | Abort | NS_DebugBreak | nsDebugImpl::Abort | XPTC__InvokebyIndex"

Asked by alexco8219 5 months ago

Last reply by alexco8219 5 months ago

Firefox crashes to blue screen of death

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue cons… (read more)

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue constly crash my system

Asked by abc5 3 months ago

Last reply by FredMcD 3 months ago

  • Archived

FireFox update problem

Firefox updated to 51.0 on a customers PC Now a ton of junk wound up in the picture folder, it also duplicated all the junk to the music folder, I have deleted all the du… (read more)

Firefox updated to 51.0 on a customers PC

Now a ton of junk wound up in the picture folder, it also duplicated all the junk to the music folder, I have deleted all the duplicates in the music folder but the pictures folder has a ton of trash in it, it does not belong there.

See this screen shot.

Asked by Terryl2 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

When I try to login, it says unknown account and ask me to create a new account. [URGENT]

I just created a new sync account on my desktop, but when I logged on my laptop, the prompt asks me to create a new account. I am sure that my user name and password are … (read more)

I just created a new sync account on my desktop, but when I logged on my laptop, the prompt asks me to create a new account. I am sure that my user name and password are right. Both devices have Firefox 51.0.1 Laptop is Windows 10 and desktop is Windows 7.

I had this problem since last year, but only recently did I urgently need to since my bookmarks and passwords.

Thanks

Asked by KevinLiu 3 years ago

Last reply by KevinLiu 3 years ago

  • Archived

passwords not showing on other versions

Hi, I needed to export my password data into a secure addon that I use for firefox. Unfortunately for me, the addon wasn't compatible with QUANTUM. I uninstalled the late… (read more)

Hi,

I needed to export my password data into a secure addon that I use for firefox. Unfortunately for me, the addon wasn't compatible with QUANTUM.

I uninstalled the latest version, then installed:-

Firefox 56.0.2

logged in and synced, then went to my passwords after sync, to check if they were all in there. I found just on, the login to this account here.

I then uninstalled Firefox 56.0.2, and installed:-

Firefox 52.7.3esr

Again, after entering my account details for syncing, I checked the passwords. Again, just one showed up.

I uninstalled Firefox 52.7.3esr, and then reinstalled the latest firefox Quantum.

After entering my account details, and, syncing, I found all of my logins were showing.

I don't know why my logins are not showing for previous versions of firefox, but as you can see, I have tryed several different versions.

Could you help me with a workaround for this please? thank you

Asked by JohnTucker 2 years ago

Last reply by JohnTucker 2 years ago

  • Archived

Firefox only initializes in half width size of the computer screen.

This may be coincidence but I just added several Firefox tweaks listed at privacytools.io None of them seem like they could have any affect on this but ... Now when I ini… (read more)

This may be coincidence but I just added several Firefox tweaks listed at privacytools.io None of them seem like they could have any affect on this but ...

Now when I initialize FF it appears full height but only half the width of my screen.

So I pull it over to full width, close it, re-initialize, and it's still half width.

Rebooted, no change.

???

Asked by zzyzzk 2 years ago

Last reply by cor-el 2 years ago

  • Archived

after ridding firefox it still contains highjacker-how do I get rid ?

At least 3 different times I have tried to completely remove firefox because it has a highjacker porn site attached. EAch time it is put back in when I down load firefox… (read more)

At least 3 different times I have tried to completely remove firefox because it has a highjacker porn site attached. EAch time it is put back in when I down load firefox from your site at mozilla. Can you help me get rid of it. thanks...

Asked by forgivness 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Recovering important data from an old profile - kb omission

Just a heads-up. The knowledge base article omits the fact, that from a certain version of FF, the favicons.sqlite file needs to be copied over if you wish to retain your… (read more)

Just a heads-up.

The knowledge base article omits the fact, that from a certain version of FF, the favicons.sqlite file needs to be copied over if you wish to retain your bookmarks' favicons.

Asked by fade2gray 1 year ago

Last reply by fade2gray 1 year ago

  • Archived

Firefox hangs when moving a tab but only the first time I move once in a session.

Firefox always hangs for a few seconds after moving a tab or downloading something. This only happens once per session and it's an either/or situation. Meaning, if I move… (read more)

Firefox always hangs for a few seconds after moving a tab or downloading something.

This only happens once per session and it's an either/or situation. Meaning, if I move a tab first, it will hang, but my 1st download will be fine. If I download something before moving a tab it will hang but then moving tabs will be fine.

After doing either one once, all subsequent downloads or tab moves are fine.

I would suspect it has something to do with the drawing of the interface because in both cases something new is happening at the top of the browser. This is just my uneducated guess based on similarities between the two issues.

Asked by cbrugman 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I keep getting a pop up wanting to install ??? I've never seen this format before "make changes to your HD"...how do I know it is safe?

Usually upgrades are automatic with a progress bar showing completion... I don't ever recall a Firefox Upgrade in the format: "Firefox would like to make permanent chang… (read more)

Usually upgrades are automatic with a progress bar showing completion... I don't ever recall a Firefox Upgrade in the format:

"Firefox would like to make permanent changes to your Hard Drive" [.sic]

I've had some Malware issues lately so I am suspicious of this unfamiliar format.

Thank You for your assistance with this matter...

Where am I to look or expect your response?? Through my Email Address would be just fine.

Regards,

Stephen M. Dinnerman 7smd7@twc.com

Asked by StephenDinnerman 1 year ago

Last reply by FredMcD 1 year ago