Firefox Support Forum

I have discovered that I prefer closed captions with the letters in yellow rather than white. How can I make this change in Firefox on a computer with the Windows OS. Also, I would like bigger closed captions.

I'm trying to perform the clean reinstall for Firefox on my computer. But, I see the instructions for the uninstall, Delete the Firefox installation folder, which is located in one of these locations, by default:

   Windows: (Note: Check both folders.)
       C:\Program Files\Mozilla Firefox
       C:\Program Files (x86)\Mozilla Firefox 

Being I'm not computer wizard I had trouble finding the location of such folder. But when I accessed my program list in my windows program list I see a program named Mozilla maintenance service. When I click on that I see a format/window to "uninstall C:\Program Files (x86)\Mozilla Maintenance Service\." Is this the program/folder I need to uninstall to complete the proper instructions I need to perform a clean install? If so, when I delete it I then reinstall Firefox once again after the uninstall procedure? Is performing the uninstall procedure going to screw up my Firefox browser and my many bookmarks I have accumulated over the years? Can someone please help and explain? Thank you.

Win7 x64P , FF110.0 (64-bit) I am trying to change the image for a 'new tab' shortcut so I can recognize it visually , the only option I see is to select a URL for the image. (local image would be handy)

I uploaded image to drive.google & shared, inserted the link & save. But is shows just blank.
It shared it properly & tested when logout.

but its a share link & not really an image link.

https://drive.google.com/file/d/1oSFN1-mUW1_bt229I_1zgAEtcw31LLvF/view?usp=sharing

I have read https://support.mozilla.org/en-US/kb/customize-items-on-firefox-new-tab-page?redirectslug=customize-shortcuts-your-new-tab-page&redirectlocale=en-US#w_add-a-shortcut

since the recent download of Mozzilla update I cannot get into my Yahool Email account. I was having problem last December since Yahoo required as a verification a cell phone number, not having a cell phone I was allowed to use an alternate email (Hotmail) today I cannot get in because after entering the username and password it once more asks for cell phone. Last month I had an issue trying to log into our Capitol 1 account only to find the once again update from Mozzilla was interfering with access to that account (had to place a call to Capitol 1 tech that informed me why I could not access account). Apparently Mozzilla fixed the problem as it has gone away. Last night after logging off from Yahoo and today while trying to log in with 3 hours spent chasing my tail numerous resets of password and clearing the cache and cookies I am still unable to get into my email at Yahoo is this a problem that you are aware of?

In Firefox Settings I have PDF downloads set to 'Always Ask' ... this used to work well enough (although, depending on my file download dialog choice to 'Open with Firefox', 'Open with - Adobe Acrobat Reader DC' or 'Save File', I seem to be accumulating duplicate PDF file copies in Downloads\Mozilla.org\Downloads ... the duplicate file redundancy is very annoying), however, with the latest update to Firefox, now I am unable to direct download PDFs from the down-arrow symbol within a given e-mail's Gmail attachment icon ... I can view the file in Gmail by clicking on the body of the Gmail attachment icon but the download button within the Gmail file viewer (top right) doesn't work either. So far as I can tell, this behaviour is confined to Gmail alone (i.e.: https://mail.google.com/mail/u/1/#inbox) ... I am able to get the file download dialog for PDF document download links at other websites and successfully retrieve PDF files. What have the developers changed now? Whatever it was, quit it.

I've noticed in the last week or two that when I'm on my desktop and try to navigate to an Instagram profile, that 9 out of 10 times I get the error in the screenshot attached:

"Sorry, this page isn't available."

Weirdly, if I have a link to a specific instagram post, the browser will load it. But profile page? Forget about it. Anyone else having this issue, and know perhaps why Firefox is loading Instagram this way on a desktop?

I have downloaded Firefox 113.0.1 for Windows x64 but the file seems to be corrupt. When I check the installation file with 7Zip Test Archive appeared a Warning Message due to a Checksum error. All others versions of Firefox downloaded can be checked correctly by 7Zip, but this installation file show an error message that I never have received. Is there a problem with the file? Thanks

Hello. When I paste something inside firefox, then firefox suddenly shuts down and after that a window pops up, informing me that firefox has crashed and asking if I want to load the previous session... No changes have been made to my computer lately. Firefox has been updated to 113.0.1 but the problem has not been solved. Any suggestion?

Thank you.

Hello, I hope someone can help me.

Ever since I updated firefox, my cpu is almost at 100%. With only 2 or 3 tabs open. I updated from version 106.0.2 to 112.0.2. Before this update, I could have several tabs open, up to 10 and the computer would run fine. Now with 3 tabs open, it gets really slow. And I can hear my desktop suffering (the fans go to full speed). When checking the task manager, firefox is taking all the memory and the cpu usage is almost at 100%. I have to keep restarting firefox.

The conditions are the same. The only thing that changes was updating firefox. I already searched for ways to reduce the firefox cpu usage, but nothing changed.

Is there a way to fix this? Or how can I go back to an older version of firefox? Because I'm afraid my computer will die from simply opening 3 tabs.

Thank you in advance.

Hello there. In the Android system there are Compendiums for saving pages.In Win 7 such Collections are not visible.Why? No meaning in synchronization...

About a week ago I started getting these message windows 'Gah. Your tab has crashed.' I have never seen these before now they're everywhere. I have tried all the Troubleshoot procedures and nothing seems to help. I've done all the cleanups and checked the add-ons but there is nothing new and no changes I am aware of.

Can't login to usaa.com banking site. keeps refreshing login page Using FF desktop latest ver. / win 7

I enter/submit my USAA username on the login page via a username dialog box. I then expect the password dialog box to open, but when I submit the username, FF flashes, i.e. the password dialog box displays for a split second and reverts right back to the username dialog box.

This happens at usaa.com with my user agent set to Windows/FF v 113. BUT if I set the user agent to Android/phone FF v 113, USAA detects the browser as Android/phone FF and it redirects to user agent to https://mobile.usaa.com where I AM able to enter username/password and login.

So what is wrong with FF? There are multiple threads of users unable to login to banking and other sites on the FF browser.

Despite trying to disable https mode, Firefox will not allow ordinary http sites to load. Consequently I can't access most of the Australian Bureau of Meteorology (bom.gov.au) pages or any other websites that don't use the extra 's' but are still secure. Mozilla suggested switching from Strict back to Standard but I still can't access ordinary http sites. Can anyone help, please?

I am unable to get complete article in Wall Street Journal. No problem with Chrome. Have latest version Firefox and problem just started. I load WSJ, then click on article and only 3 lines show. I am WSJ subscriber and tech there said I need to contact Mozilla as Firefox is problem after Chrome worked OK. Thanks- Doug K.