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  • Archived

Firefox Theme keeps reverting back to an old theme I no longer have or remember whenever I sign into any Firefox browser.

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox b… (read more)

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox browser, an old theme I used to have that I no longer have on my account keeps coming back, and I've tried to find solutions to this issue, but none have had this kind of issue. It may be similar to issues those have had, or currently have, but I can't seem to do anything to remedy this issue.

Keep in mind that this is not a Firefox browser issue, it is an account issue.

I'd be deeply grateful to any assistance you may have for me.

Asked by m-fuller 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Screen Layer on my YouTube Videos

Hi, I have this problem which I never faced before, and I could not find a solution to it online. Could you please help me! It only appears in your browser. Which is a … (read more)

Hi, I have this problem which I never faced before, and I could not find a solution to it online. Could you please help me! It only appears in your browser. Which is a pink layer on YouTube videos. I tried reinstalling the browser, refreshing it. everything I could. And no chance. I am going to share with you a screenshot of what I mean.

Asked by Obada Edel 1 year ago

Last reply by Obada Edel 1 year ago

  • Archived

Firefox not displaying Washington Post article/pictures

This link in Firefox (for example) displays no article text or pictures. However the same link on Chrome displays the complete article and pictures. https://www.washingt… (read more)

This link in Firefox (for example) displays no article text or pictures. However the same link on Chrome displays the complete article and pictures. https://www.washingtonpost.com/climate-environment/2022/06/20/bears-ears-national-monument-tribes/

Sometimes the article comes up in Firefox, but then reverts after awhile to no text and pictures. If I refresh the page, the text and pictures return for awhile. Sometimes though the text pictures are not displayed until I refresh several times. This seems to happen only on the Washington Post. I would think it's the post, but Chrome displays the pages without any problems. This problem doesn't seem to happen on WASH PO main page, just articles off of main page. Can anyone help?

Asked by dpbirosc 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Issue when downloading files with several "." in name

When I download a file with several "." in name on the save box uses one of the words as extension instead of the real file extension. Example: When downloading the fil… (read more)

When I download a file with several "." in name on the save box uses one of the words as extension instead of the real file extension.

Example:

When downloading the file "The.Talk.S12E187.720p.WEB.h264-DiRT.torrent" on the save box appears "The.Talk.S12E187.720p.WEB" with the extension "h264-DiRT" (Pic 1) I have to manualy change the extension type and name (Pic 2)

Tested in other broswers and work correctely.

Can you help ?

Asked by carlos86 1 year ago

Last reply by ling xiao 1 year ago

  • Archived

Previous windows not opening at Startup

Hi there, "Open previous windows and tabs" is checked but it's not working. I had to go to history and opened it. It's happening for the last several weeks. Pls, let m… (read more)

Hi there,

"Open previous windows and tabs" is checked but it's not working. I had to go to history and opened it. It's happening for the last several weeks.

Pls, let me know what to do. MD

Asked by asiuzzaman 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Websites aren't auto filling suggestions

Example: If I start typing in the address bar and type the letter a... amazon.com comes up since I frequent there a lot. But, if I start typing the name of my bank nothin… (read more)

Example: If I start typing in the address bar and type the letter a... amazon.com comes up since I frequent there a lot. But, if I start typing the name of my bank nothing comes up in the address bar. I always have to type it out.

Asked by bryan.touchton 1 year ago

Last reply by HKSim 1 year ago

  • Archived

one website not working

I AM CSCTRANSPORT.IN LAST FEW DAYS ITS NOT WORKING WITH MOZILLA FIRST PAGE MAY OPEN AND REDIRECT TO ITS SOURCE PAGE THEN IT WILL SHOWS SORRY PLEASE TRY AGAIN MESSAGE … (read more)

I AM CSCTRANSPORT.IN LAST FEW DAYS ITS NOT WORKING WITH MOZILLA FIRST PAGE MAY OPEN AND REDIRECT TO ITS SOURCE PAGE THEN IT WILL SHOWS SORRY PLEASE TRY AGAIN MESSAGE

Asked by vipindas90kpy 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Strange Popup on Wifi Menu

Hello! Hoping someone can help with this new (to me) issue. I've searched and can't seem to find any articles/threads. When I open the wifi menu on my laptop, I also see… (read more)

Hello! Hoping someone can help with this new (to me) issue. I've searched and can't seem to find any articles/threads.

When I open the wifi menu on my laptop, I also see a media player featuring a video I watched three days ago (image attached). I've used my computer several times since then and didn't notice it. It also doesn't appear to be functional, as when I click play, nothing happens.

Is there a setting I'm missing to get this to go away and to prevent it from coming back again?

Thanks in advance!

Asked by -eat-the-rude- 1 year ago

Last reply by r7pxrv 1 year ago

  • Solved
  • Archived

w/not load websites

No websites will load at all. The address looks fine but the loading ends up timing out just like when the address isn't correct or the site is having issues. I believe t… (read more)

No websites will load at all. The address looks fine but the loading ends up timing out just like when the address isn't correct or the site is having issues. I believe this started after the last update, I don't remember if it was a Firefox or windows update. I've tried the suggested troubleshooting tips, and uninstalled re-installed firefox twice. All I achieved was to lose my dark theme and previous open tabs.

Asked by sbatinic 1 year ago

Answered by sbatinic 1 year ago

  • Archived

moz-extension://05fce67b-7fb7-493b-950e-6c79939c569b/pages/consent/consent.html?url=https%3A%2F%2Fsearch.yahoo.com%2Fyhs%2Fsearch%3Fhspart%3Dtrp%26hsimp%3Dyhs-001%26grd%3D1%26type%3DY21_F163_204855_110220%26p%3Dbugerking

moz-extension://05fce67b-7fb7-493b-950e-6c79939c569b/pages/consent/consent.html?url=https%3A%2F%2Fsearch.yahoo.com%2Fyhs%2Fsearch%3Fhspart%3Dtrp%26hsimp%3Dyhs-001%26grd%3… (read more)

moz-extension://05fce67b-7fb7-493b-950e-6c79939c569b/pages/consent/consent.html?url=https%3A%2F%2Fsearch.yahoo.com%2Fyhs%2Fsearch%3Fhspart%3Dtrp%26hsimp%3Dyhs-001%26grd%3D1%26type%3DY21_F163_204855_110220%26p%3Dbugerking

This extension, even if it is Firefox's extension, I do not want. It is hindering my ability to get my schoolwork done your browser that I like to use. I really do not want to have to make the complete switch to Edge. I should not have to add this extension that I do not want.

Asked by mcoggeshell 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Displaced button in iframe since Firefox v97.0

An external partner is embedding one of our websites and has been experiencing the following strange behaviour since FF v97.0: [See image attached] You can't click any b… (read more)

An external partner is embedding one of our websites and has been experiencing the following strange behaviour since FF v97.0:

[See image attached] You can't click any buttons within the iframe when you place the mouse on the button itself. But if you move the mouse ~2cm below the button (red arrow) it acts like it's hovering over the button and you can click it.

There were no code changes on our side and for FF v96.0.3 everything still works as expected. I thought the issue would perhaps be solved in this bug (https://bugzilla.mozilla.org/show_bug.cgi?id=1758664) but I tried with version 98.0.2 and it's not fixed there. I'm however hesitant to report a bug in Bugzilla since I can't provide clear reproduction steps (company data).

Thank you for your help!

Asked by johan.md.maes 1 year ago

Last reply by cor-el 1 year ago

  • Archived

You have the wrong information

I had a Firefox account on my phone. I got hacked. So I uninstalled the Firefox app. I got the upgrade for Lookout and added that to my phone. I opened a new Firefox brow… (read more)

I had a Firefox account on my phone. I got hacked. So I uninstalled the Firefox app. I got the upgrade for Lookout and added that to my phone. I opened a new Firefox browser on my PC because I was tired of Google and I don't like Bing. I think you are still using my phone account. dawniegirl1973. lt has never been a primary or secondary email for phone or Pc. But you caught the last hacker! I would like an upgrade with Firefox on both PC and phone if I wouldn't have to pay for both devices. Would that cover both PC and phone? They are not linked, but they do share 2 emails and passwords. I also would like VPN, if that would secure my wifi. But I need a network that I can use for all my internet needs. I don't know what all VPN does. Please help me out. I don't know what to do anymore. It's all gotten so confusing. I'm tired of being hacked. Please advice. I trust, you, Firefox and I want you on both devices can we do this?

Asked by dawn 1 year ago

Last reply by dawn 1 year ago

  • Archived

Closing without notice...

I'm running v95.02 (64bit) on a Dell G5-5500 with 16GB RAM and an NVIDIA RTX 2070 with 6GB RAM with Windows 11 (v10.0.22000) On many occasions (several times a day) Fire… (read more)

I'm running v95.02 (64bit) on a Dell G5-5500 with 16GB RAM and an NVIDIA RTX 2070 with 6GB RAM with Windows 11 (v10.0.22000)

On many occasions (several times a day) Firefox simply goes away without warning... sometimes after several minutes on a page. Sometimes in GMail, sometimes Facebook, sometimes other sites... there does not seem to be a particular pattern.

Is there a hidden log somewhere that I can send to you to help resolve this issue?

Thx!

Al

Asked by al61 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

found a bug with firefox 101.0b5 website https://www.express.co.uk/ it does not display the comments for an article. Works with Microsoft Edge

found a bug with firefox 101.0b5 website https://www.express.co.uk/ it does not display the comments for an article. Works with Microsoft Edge … (read more)

found a bug with firefox 101.0b5 website https://www.express.co.uk/ it does not display the comments for an article. Works with Microsoft Edge

Asked by Ga Mountain Hiker 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Not receiving Verification emails while trying to sign into one device

I am attempting to sign into Sync on my tablet and am not able to receive the triggered Verification emails (neither the initial one when attempting to sign in nor any fo… (read more)

I am attempting to sign into Sync on my tablet and am not able to receive the triggered Verification emails (neither the initial one when attempting to sign in nor any follow up ones). Oddly enough, it's only this device where the issue is present. I was able to use my desktop computer to successfully unlock my account after accidentally locking it and change my primary email address in case that was the issue. Both of these actions triggered email notifications. Even when attempting to sign into my tablet's Sync with my new primary email address I am not able to receive the Verification emails.

I have also double checked my spam folder and whitelisted accounts@firefox.com. I have not noticed any other issues with my tablet besides this very specific thing.

Would someone be able to provide guidance? I wasn't able to find any help articles about this particular scenario and am not sure how to proceed.

Thank you, B

Asked by browser11 1 year ago

Last reply by Infinity__ 1 year ago

  • Archived

save password can easily seen by others

my saved password can be easily seen by other person who use my laptop,when they click on password .There is no extra layer of security like fingerprint or otp to access … (read more)

my saved password can be easily seen by other person who use my laptop,when they click on password .There is no extra layer of security like fingerprint or otp to access the saved password.

Asked by bkpritamm 1 year ago

Last reply by cor-el 1 year ago