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  • Archived

Will Firefox be upgrading for continued compatibility with Windows 11?

I've always used Firefox browser instead of Microsoft Edge, and I would like to continue using Firefox. However, it will not run in its current form under Windows 11. D… (read more)

I've always used Firefox browser instead of Microsoft Edge, and I would like to continue using Firefox. However, it will not run in its current form under Windows 11. Does Mozilla plan to keep it compatible with Windows? I would like to keep using Firefox.

I don't need any images, you know the problems ... Freezes, no internet access.

  • Archived

Some buttons keep flashing when scrolling in Firefox on Windows 11

Just got a new laptop with Windows 11, installed Firefox, and am running FF 98.0.1. When scrolling on some pages, the buttons look like they're constantly flashing. But i… (read more)

Just got a new laptop with Windows 11, installed Firefox, and am running FF 98.0.1. When scrolling on some pages, the buttons look like they're constantly flashing. But if I scroll slowly, I can see that the button color is itself scrolling within the button boundary. Or at least, that's what it looks like. Attached a sequence of images to show what I mean. Can anyone help? It's so irritating that I might be forced to use a different browser, which I don't want to do! This didn't happen on my old laptop running Window 10.

Asked by Georgia_ 2 years ago

Last reply by Georgia_ 2 years ago

  • Archived

the downloads icon in toolbar keeps randomly opening

the downloads icon in toolbar (the one that says, "Display the progress of ongoing downloads" when hovering cursor over it) keeps randomly opening and showing me the file… (read more)

the downloads icon in toolbar (the one that says, "Display the progress of ongoing downloads" when hovering cursor over it) keeps randomly opening and showing me the files that have downloaded as if i clicked on it. my cursor is nowhere near the icon, so no accidental clicking on it. and it seems to happen when I'm not touching the keyboard, mouse or trackpad. it just pops open. and there are not current downloads--just a list of files that have already been downloaded. odd...

Asked by Angstromm 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Updating Within Application as a Non-Administrator.

I am encountering an issue where I am unable to update from within my browser (Help->About). I have confirmed that the policies.json ("C:\Program Files\Mozilla Firefox… (read more)

I am encountering an issue where I am unable to update from within my browser (Help->About). I have confirmed that the policies.json ("C:\Program Files\Mozilla Firefox\distribution\policies.json") has "DisableAppUpdate": false, to ensure I am not blocking myself. As of now if I try to update it gives me a prompt saying: "Updates avaliable at https://www.mozilla.org/en-US/firefox/new" Is I give myself administrator access then I get normal behavior and the browser begins updating automatically.

The odd thing is if I modify the permissions on C:\Program Files\Mozilla Firefox directory to allow normal users the ability to write/modify its contents then the Normal User Account is then able to update the browser as desired. The obviously solution is to just modify the permission and allow Normal Users to update. But I am hoping you have a better solution that more precise because I am concerned of the security impact of opening the directory to all users.

Is there a specific file/sub directory I can give them access to that accomplishes the same thing or is there a setting I need to change on the installer that would fix this.

Thanks!

Asked by esifive 2 years ago

Last reply by cor-el 2 years ago

  • Archived

You have the wrong information

I had a Firefox account on my phone. I got hacked. So I uninstalled the Firefox app. I got the upgrade for Lookout and added that to my phone. I opened a new Firefox brow… (read more)

I had a Firefox account on my phone. I got hacked. So I uninstalled the Firefox app. I got the upgrade for Lookout and added that to my phone. I opened a new Firefox browser on my PC because I was tired of Google and I don't like Bing. I think you are still using my phone account. dawniegirl1973. lt has never been a primary or secondary email for phone or Pc. But you caught the last hacker! I would like an upgrade with Firefox on both PC and phone if I wouldn't have to pay for both devices. Would that cover both PC and phone? They are not linked, but they do share 2 emails and passwords. I also would like VPN, if that would secure my wifi. But I need a network that I can use for all my internet needs. I don't know what all VPN does. Please help me out. I don't know what to do anymore. It's all gotten so confusing. I'm tired of being hacked. Please advice. I trust, you, Firefox and I want you on both devices can we do this?

Asked by dawn 2 years ago

Last reply by dawn 2 years ago

  • Archived

Protonmail and Firefox default

I want Protonmail as my default mail for Firefox. Windows 11 allows me to install Protonmail as an application. I cannot find or use that application in order to use my… (read more)

I want Protonmail as my default mail for Firefox. Windows 11 allows me to install Protonmail as an application. I cannot find or use that application in order to use my Protonmail email as my 'mailto' option in Firefox. Why does Firefox not allow this? Why can't Firefox find and suggest the Windows 11 Protonmail app in its list of suggestions under 'mailto' options?

Asked by erin_morash 2 years ago

Last reply by erin_morash 2 years ago

  • Archived

Failed download: How to resume my 60+gig. It suddenly just went failed and I can't even see .part in the download folder

I downloaded a large filed in my Firefox Browser and it took me 2 days to download the file but when it's almost done, it suddenly failed download. Can you help me resume… (read more)

I downloaded a large filed in my Firefox Browser and it took me 2 days to download the file but when it's almost done, it suddenly failed download. Can you help me resume the download? I think it stopped around 60 gig.

Asked by michaelferrer2k18 2 years ago

Last reply by cor-el 2 years ago

  • Archived

clearing the cache

I like to clear the cache on a regular basis but then Facebook does not recognize my laptop and I have trouble logging back on. Is it possible to clear the cache for all … (read more)

I like to clear the cache on a regular basis but then Facebook does not recognize my laptop and I have trouble logging back on. Is it possible to clear the cache for all but a select website? Thanks

Asked by wolfdad 2 years ago

Last reply by cor-el 2 years ago

  • Archived

HTTP/3 issues on Windows 10/11

For some reason I looked into whether my Firefoxes are ever using HTTP/3 - turns out they aren't. I looked up how to get any kind of information on this, and saved networ… (read more)

For some reason I looked into whether my Firefoxes are ever using HTTP/3 - turns out they aren't. I looked up how to get any kind of information on this, and saved networking logs. They indicate that the moment Firefox tries to send the first UDP packet for the HTTP/3 connection, it gets "ErrorAccordingToNSPR [in=-5987 out=80004005]", the connection fails, and the server is added to an exclusion list so that no further (futile) attempts at using HTTP/3 will be made (which makes reattempting a HTTP/3 connection by hand that much harder). The initial platform was Windows 11, with Firefox 98.0.2, but afterwards I reproduced the issue on another PC running Windows 10, and with a nightly version on Windows 11, which I also used to save some logs which I can publish, as they don't reveal the sites I visit (though I can always provide the logs from my everyday instance of Firefox, should you find the information insufficient).

I also confirmed that HTTP/3 works with Chromium on the very same system and network, and also with Firefox on another machine running Linux.

Asked by Moarc 2 years ago

Last reply by Moarc 2 years ago

  • Archived

Persistent issues with Google Drive/Docs

For the past several months, I've had increasingly worse graphical errors on Google Drive. At first it was only in a few documents, and now it's in every single document.… (read more)

For the past several months, I've had increasingly worse graphical errors on Google Drive. At first it was only in a few documents, and now it's in every single document. These errors only occur on Firefox, no other browser. Text that I type is constantly blurry, oddly-sized, or oddly-spaced, with some letters touching while others have large gaps between them. I've also had some other small issues, like the document thinking that I'm two people and asking me if I want to see "the changes made my collaborators" when I'm the one currently typing (the documents aren't shared with anyone else, and there are never any changes beyond the ones I make), or showing my cursor highlighted with my name as if I were someone else watching myself type. It's made it more difficult for me to focus on work and I don't know what to do about it.

I've tried the following methods (most of them multiple times over the past months) to solve it, none of which worked: - Running the windows in safe mode - Uninstalling all add-ons and themes, clearing cookies and cache, and then restarting my computer - Uninstalling Firefox entirely, restarting my computer, then reinstalling it - Refreshing Firefox - Looking through pages like Firefox Task Manager and such (although the information there didn't really mean much to me, nothing looked out of the ordinary)

Does anyone have any ideas about what I can do about this? I was ignoring it for a while since it's still legible, but it's become really annoying, especially when it makes some words hard to read. Thanks in advance for the consideration. Here's a screenshot of a document with the weirdly-spaced, blurry text:

Asked by matilda27593 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Why is a recovery key needed & why so DAMN BIG

Look I have memory issues I already have to change my password & now I just got a recovery key as long as my arm. Do you people think any of us have such important st… (read more)

Look I have memory issues I already have to change my password & now I just got a recovery key as long as my arm. Do you people think any of us have such important stuff on our home, student computers we need the tools of a CFO or CEO of a major corp. REALLY I think it is time we realize 2/3 of the tools on a computer be it windows or moz:lla are superfluous. To make me have to remember that many numbers is torture or try to remember where I put the print out is mean. Is cruel and why? So our egos can feel filled with smoke? Anything more than 5 fonts is a waste. How much time do you think gets wasted while people "play" or fart around with all the empty tools on computers? The world wide web is a huge wall surrounding all the companies that take our money. You built it for them Then showed consumers shinny new toy we waste our money our time our lives and we will never be able to get into the wall you built to get back money we spent or time we wasted. A 15 number key, you think someone wants the answers to my midterm? If they need it Let them have it. You technological people, who build this trap, who blow smoke up where it tickles, should be ashamed.

Asked by a_hill11 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Block on certain websites

I can't access certain websites when I attempt to leave feedback. I'm told to remove blocking. I clicked on the shield and turned off Enhanced Tracking Protection on th… (read more)

I can't access certain websites when I attempt to leave feedback. I'm told to remove blocking. I clicked on the shield and turned off Enhanced Tracking Protection on those sites. I also added the sites to the Exceptions list in Privacy & Security (Manage Exceptions). My Browser Privacy Settings are: Custom Choose which trackers and scripts to block. ✓Cookies: Cross-site Tracking Cookies ✓Tracking content: Only in Private Windows ✓Cryptominers ✓Fingerprinters

But I still can't access the sites.

Which settings do I need to change so I don't get blocked by the websites?

Asked by Denise 2 years ago

Last reply by Denise 2 years ago

  • Solved
  • Archived

Extensions won't auto-update

I have at least one extension that has had a later version than what I have for days and firefox is not updating it even though everything is set to auto-update. i hate … (read more)

I have at least one extension that has had a later version than what I have for days and firefox is not updating it even though everything is set to auto-update. i hate to have to uninstall/reinstall it since I will lose all the settings I have in place. Any ideas?

The developer says firefox is just waaay behind on extension updates and it isn't their fault.

Asked by mshirley1964 2 years ago

Answered by mshirley1964 2 years ago

  • Archived

Cannot log into hotel wifi using Firefox

I travel for work and often stay at IHG properties (Holiday Inn, etc.). I have Firefox as my default browser; version 99.0. I cannot login to their wifi using Firefox; I … (read more)

I travel for work and often stay at IHG properties (Holiday Inn, etc.). I have Firefox as my default browser; version 99.0. I cannot login to their wifi using Firefox; I have to copy the address and paste it into Google Chrome and after confirming my information I am able to browse normally until the next day; It must reset at some point.

This is the web address for the network login: https://www.msftconnecttest.com/redirect

I read this article about Captive portal detection: https://support.mozilla.org/en-US/questions/1314194 I change the setting per the article hoping it would take care of my concern but it did not.

Thank you!

Asked by Tim 2 years ago

Last reply by cor-el 2 years ago