Firefox Support Forum

I bought a new laptop and installed firefox on it. I tried accessing the gmail.com account but it keeps showing me this page https://support.google.com/accounts/answer/32050?hl=en. I have tried severally but can't access my gmail account.

when creating an account, i simply typed in my age (21), but something went wrong and i ended up w a message that my age is too small and that its impossible to create an account. hilariously enough, i managed to repeat the process and successfully log in w chrome, but i cant figure out how to solve this issue within firefox itself. basically closing and reopening it wont work cuz i still get same age too small page

I used to be able to access Metacritic.com but now I always get a 403 Forbidden. I can access it just fine on other browsers. How do I fix this?

Hi, I am currently freaking out because I lost my firefox account because I lost my 2FA and cannot get in because I do not have my backup code. I need my account back ASAP because it has important information and I need it right now! Please someone help I need my account BACK!

I want to change text encoding so it defaults to Unicode. If I use the [alt] key then the View tab I can change it from Western but it reverts back after closing the page. Sometimes that does not work because the Text Encoding option in the View tab is greyed out. The About Firefox window says I am up to date with 83.0 (64bit).

I use Evernote web clipper as an add-on to Firefox. When I try to save web pages in PDF format, I get an error message saying "Due to the restrictions set by the browser, you cannot clip this page." Is there a way to make it work? Thanks!

For some reason I cant get my touch keyboard to come up when I select a text box. it works fine on chrome and Edge but not Firefox. any idea how to get it working?

for details I am on a windows 10 device

My laptop location in Firefox is using my former home location. But when I do the same Weather Google Search or Google Map website in Chrome, the location is my current location in North Carolina. This true whether I'm logged into my Google account or not Signed in to my Google account.

In Firefox I've checked Tools/Options/Privacy & Security/Permissions/Location/Settings. It lists 3 sites that have asked for access to my Locations: google, home depot and BedBathBeyond. Yet when I use Google to search "weather", it gives me Wayne NJ. This section will not let me add Google Maps.

In Security I changed Block Pop-ups to continue to have a checkmark but added google.com and maps.google.com as exceptions and restarted Firefox. Google Maps still shows Wayne NJ and weather sometimes shows North Carolina but mostly shows Wayne NJ

Are there any other settings in Firefox I need to update? Or are there settings in Windows I need to update.? I'm using Windows 10 and Firefox 85.0

Firefox colour addon removed the whole existing theme, replaced everything with it's default selections.

I use a custom theme, I just want to change the text colours on the menu bar, tab bar and bookmark bar. But the color addon destroyed the whole theme when I made any single change. I had disable and enable the theme to restore it. How do I import the theme to color addon so I can edit it?

Hello a tous !!! Une mise a jour de firefox, et je me retrouve avec les onglets en hauts de la barre de recherche. Comment replacer la suite d'onglets sous la barre de marques pages juste au dessus de la fenêtre web.. Merci !!

"When a server requests your personal certificate" my preference is set to "Ask you every time" but Firefox is remembering the certificate I used last time for a site and does not allow me to select a different certificate. How can I change this please? My Firefox browser version is 84.0.2 (64 bit). Thanks

I use Firefox on 3 devices: - a PC at home (Win 10, FF standard instalation), - an Android phone (Xiaomi Mi 9T) - a PC at work (Win7) with the Firefox portable version.

I have the latest, stable, up-to-date versions of Firefox on all my devices.

The problem is when I save a bookmark on one of the computers at work or at home, and then the devices synchronize. Bookmarks between computers do not remember their position in the bookmark folders and are saved in the main folder.

I have already performed all the steps based on the instructions in this article, but the problem persists. ([https://support.mozilla.org/en-US/que.../1270667])

Hi,

The "Take a Screenshot" function is excellent.

When I take a screenshot and click "Copy" to copy it to the clipboard, a pop-up above the taskbar is shown: "Shot Copied Your shot has been copied to the clipboard. Press CTRL-V to paste."

It is displayed for approx. 10 seconds unless the X in the top-right corner of the pop-up is clicked. Is there a way to perform this function but suppress the pop-up (e.g. in about:config)?

Thank you.

I have two problems with my browser. 1) On Windows 10 I get the push notifications if the browser not in full-screen mode but if you do full-screen you get no push notifications so that leads me to my other problem, I wanted to put the firefox app in the priority list for Windows 10 notifications but the Firefox symbol will not show up on their list of apps, why not?

Looking for a solution/work around to the new FF protocols which REFUSE exceptions, which has cut me off from streaming from LEGITIMATE web sites like https://news.stlpublicradio.org/ and other sites as well.

I have used FireFox since Netscape, but am now using Chrome which works fine.

Security is great, but when the security Trumps the ability to actually USE the web sites, then how is that different than just blocking the "offending" website.

You should ask yourselves why the FF market share is so low.

You guys need to come out of the clouds and smell the digital earth where most of us dwell. I love you all for what you do, but you seem to be blowing it. Please get it together.

excuse me ... i noticed that firefox on my windows 10 laptop Is drains battery power Significantly when i opened the tasks bar i noticed that one of the firefox features as shown in the picture is running in the background and the effect is so great that when this feature is turned off, the battery can operate the laptop for about an additional hour i ended the task and the laptop worked perfectly ... but i cant know what is that feature which drains battery power note that there are no extensions onmy Firefox browser so please help me to solve this problem