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message from Firefox: Firefox is already running but not responding, the old Firefox process must be closed to open a new one.

This only happens when clicking a link from an email in Thunderbird most of the time it is a news platform. I have to copy the link and open a new tab in Firefox to have… (read more)

This only happens when clicking a link from an email in Thunderbird most of the time it is a news platform. I have to copy the link and open a new tab in Firefox to have it work.

Asked by Simson FireFox 2 weeks ago

Answered by zeroknight 2 weeks ago

  • Solved

Can't login to certain websites

Title. I've followed every guide I've found but the issue still persists. I've created a new profile, reinstalled ff after deleting the whole file from my pc, deleted all… (read more)

Title. I've followed every guide I've found but the issue still persists. I've created a new profile, reinstalled ff after deleting the whole file from my pc, deleted all cookies for a dozen times, disabled all extensions, started ff in that problem mode or whatever it's called and I still can't login to certain websites.

I type my login credentials, press "continue" and nothing happens.

I hate how much information Google gathers from their users but I used Chrome for five or more years and I never had this issue with their browser. Not once. Even now I constantly have to go back using Chrome because with it I have no issues logging in to the sites while on FF I just can't.

What is going on?

Asked by j.ea_p 2 weeks ago

Answered by zeroknight 2 weeks ago

  • Solved

Thick white border around three sides of browser

Hi, I suddenly have a thick white border around three sides of browser that I can't rid of. I did a search here and found what looked like a solution but there is no "Cu… (read more)

Hi, I suddenly have a thick white border around three sides of browser that I can't rid of. I did a search here and found what looked like a solution but there is no "Customize" button in FF any longer, so not sure how to fix this.

It is not running in compatibility mode either.

Thanks all

Asked by hossuru 1 week ago

Answered by hossuru 1 week ago

  • Solved

Montserrat font ignores font-weight

For some reason Montserrat fonts ignore font-weight for me on all websites. In happens on my main browser profile, with a new clean one with no add-ons and even in Tor Br… (read more)

For some reason Montserrat fonts ignore font-weight for me on all websites. In happens on my main browser profile, with a new clean one with no add-ons and even in Tor Browser. Pictures 1 and 2 illustrate the problem. If i go into page inspector and replace "font-family: 'Montserrat', sans-serif;" with "font-family: 'Segoe UI';" the parameter works as expected and the alternative font is rendered properly.

Reinstalling fonts from fontsource.org didn't help.

OS: Windows 10 1607, FF - 120.0, issue was present for many versions before.

Asked by Burning_Chair 6 days ago

Answered by zeroknight 2 days ago

  • Solved

Amazon via Firefox

When I go to Amazon.com in Firefox, the URL is changed to this: https://www.amazon.com/?smdm-noredirect=true I cannot change it back - it continues to apply ?smdm-no… (read more)

When I go to Amazon.com in Firefox, the URL is changed to this: https://www.amazon.com/?smdm-noredirect=true I cannot change it back - it continues to apply ?smdm-noredirect=true

When I try to log in via that path, I get this message:

Looking for Something? We're sorry. The Web address you entered is not a functioning page on our site Go to Amazon.com's Home Page

This does not happen on Chrome.

Asked by John Jacobs 1 week ago

Answered by zeroknight 1 week ago

  • Solved

Which cookies' userContextId number is assigned to which container name?

I use CCleaner>Options>Cookies to save cookies in certain containers. I see that Firefox uses userContextId to specify a container. Where can I find which userConte… (read more)

I use CCleaner>Options>Cookies to save cookies in certain containers. I see that Firefox uses userContextId to specify a container. Where can I find which userContextId NUMBER is assigned to which container NAME?

Asked by Sunshine021 1 week ago

Answered by cor-el 1 week ago

  • Solved
  • Archived

When I use gmail in FFx some emails don't fully open and display their contents.

When I use gmail in FFx some emails don't fully open and display their contents but they do when I use MS Edge browser. Office Depot/Office Max sales emails in particular… (read more)

When I use gmail in FFx some emails don't fully open and display their contents but they do when I use MS Edge browser. Office Depot/Office Max sales emails in particular just open to show the Office Depot name, with no content below it. But when viewed in Edge everything works- the email displays everything that's on sale.

Asked by ZimmyZoBar 1 year ago

Answered by ZimmyZoBar 1 year ago

  • Solved
  • Archived

97.0.2 (32-bit) update ISSUES

I was working on my computer earlier today. Open FF and it asked to download an new update. I chose yes. A little later I closed out of FF and shortly after that got b… (read more)

I was working on my computer earlier today. Open FF and it asked to download an new update. I chose yes. A little later I closed out of FF and shortly after that got back into FF and the update installed. Now, windows for any application open and close slowly, almost like they are fading in when opening and fading out when closing.

Additionally, my taskbar, which is set to auto hide, very slowly un-hides and very slowly hides. All this was working fine before the install of FF 97.0.2 (32-bit) and became an issue immediately after the install (i.e., opening FF after downloading and closing FF).

Does anyone have any ideas on what the reason for this issue is? Did some setting get changed? Thanks.

Asked by LT 1 year ago

Answered by LT 1 year ago

  • Solved

XULRunner/Profile Missing error. Cannot open Firefox even after reinstall.

When trying to launch firefox like normal I got a "Your profile cannot be loaded. It may be missing or inaccessible" which would keep it from starting. Periodically, with… (read more)

When trying to launch firefox like normal I got a "Your profile cannot be loaded. It may be missing or inaccessible" which would keep it from starting. Periodically, with firefox not even running in the background, I would get the XULRunner error (see attached image).

Looking online for solutions I took two steps: 1. located my profiles folder and deleted it 2. reinstalled firefox entirely

As you can see by the attached image the same error messages as before would actually interrupt the install itself.

I am at a loss and any help would be appreciated since Chrome sucks and I'd like to keep using Firefox.

Asked by dangar.tango 1 week ago

Answered by dangar.tango 1 week ago

  • Solved

Cannot Login To Some Websites Using Firefox

Starting today I am finding it extremely hard to login to some websites. All Firefox does is just sit with a spinning circle after entering a user name and it locks up th… (read more)

Starting today I am finding it extremely hard to login to some websites. All Firefox does is just sit with a spinning circle after entering a user name and it locks up the browser to a point the I have to go to the Task Manager to stop the FireFox process. I have restarted my computer and refreshed FireFox. I have scanned my computer for malware using Norton 360, Malwarebytes, MSERT, and Windows Defender and all negative. I am having no trouble signing in to a site like https://my.account.sony.com using Edge but using FireFox now is impossible. This needs to be fixed.

Asked by new_aged2perfection 2 weeks ago

Answered by new_aged2perfection 2 weeks ago

  • Solved

History Only Shows Today's History

I am having this issue where Firefox only keeps "Today's" history. I have thoroughly looked at the community's similar issue fixes. I do not have Private Browsing on. I… (read more)

I am having this issue where Firefox only keeps "Today's" history. I have thoroughly looked at the community's similar issue fixes.

I do not have Private Browsing on. I have set "Custom Settings History:

 -Remember browsing and download history
 -Remember search and form history

I do not have CC Cleaner or like apps and the one I do is on auto-manual and does not clear FF.

There is no reason for this. I would like to know when answering, what are a couple of likely causes for this. It appears by many queries here and on Google this has been an issue for years and FF seems not to want to fix it or know about it. Your help is appreciated.

Asked by StevenB 2 weeks ago

Answered by cor-el 2 weeks ago

  • Solved

How to disable this feature ''Search for text when you start typing''

Hello team firefox....I am using your browser since Ages(hehe my father sggested it over edge) There is feature called Search for text when you start typing Not sure abo… (read more)

Hello team firefox....I am using your browser since Ages(hehe my father sggested it over edge)

There is feature called Search for text when you start typing Not sure about name AI suggested this name but i want to turn this off....I have attached a image where in the bottom of image you can see a search bar is shown I want to disable it, Now it is really annoys me whenever i start typing or searching for something

Asked by Harsh Kumar Singh 1 month ago

Answered by cor-el 1 month ago

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  • Archived

my home page is http:// NOT https:// , I set my home page to http:// in settings but it's redirected to https://

My home page is on my private PC and I have no need for https on my private system. Fire fox repeatedly redirects to https which does not exist. How can I get your progr… (read more)

My home page is on my private PC and I have no need for https on my private system. Fire fox repeatedly redirects to https which does not exist. How can I get your program to work again. I used to be able to retype http:// and I could see my page but now your program is BROKEN!!!!

My Page is private http://www.work.com/ at work and http://www.home.com/ at home. Which is ip address 128.0.0.1. All public internet and intranet pages are https://

What is wrong with your program I need to be able to view pages on port 80. Is there a setting some where that can fix this ?

- Robert Campbell

Asked by Robert Campbell 1 year ago

Answered by Robert Campbell 1 year ago

  • Solved

Unable to deselect "Ask to save logins and passwords for websites"

I am unable to de-select the "Ask to save logins and passwords for websites" setting. The option is checked and I cannot "uncheck" the box. The texted is grey and the c… (read more)

I am unable to de-select the "Ask to save logins and passwords for websites" setting. The option is checked and I cannot "uncheck" the box. The texted is grey and the check box is a light color denoting it's not able to be toggled.

I searched for a solution and it's not the same problem as others are having where they have the the "never remember history" option enabled. My setting is "remember history."

I am a personal user, and this is my personal computer. I have admin rights on my computer. Running Windows 10 Pro.

Screenshot attached.

Thank you for any help with this.

Asked by kennethdyer 2 weeks ago

Answered by cor-el 2 weeks ago

  • Solved
  • Archived

Stop with the unannounced updates

I am sick of the unannounced updates that occur without prompting me. Edge doesn't do this and I'm fed up with Mozilla unannounced updates. Going to uninstall Firefox bec… (read more)

I am sick of the unannounced updates that occur without prompting me. Edge doesn't do this and I'm fed up with Mozilla unannounced updates. Going to uninstall Firefox because of unannounced updates.

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]


Asked by Michael Rohwedder 1 year ago

Answered by Chris Ilias 1 year ago

  • Solved
  • Archived

using chrome(came with computer) will not download firefox

I recently purchased a dell refurbished computer, I set it up went and downloaded fire fox without any trouble. I restarted computer today and it would not accept passwor… (read more)

I recently purchased a dell refurbished computer, I set it up went and downloaded fire fox without any trouble. I restarted computer today and it would not accept password I called DiscountcomputerDepot.com help and they helped me to restart and they told me they would have to reinstall windows from computer. So I lost all my programs. when it restarted said would have to update windows. I have tried multiple locations and get this same message This download.mozilla.org page can’t be foundNo webpage was found for the web address: https://download.mozilla.org/?product=firefox-stub&os=win&lang=en-US&attribution_code=c291cmNlPShub3Qgc2V0KSZtZWRpdW09KGRpcmVjdCkmY2FtcGFpZ249KG5vdCBzZXQpJmNvbnRlbnQ9KG5vdCBzZXQpJmV4cGVyaW1lbnQ9KG5vdCBzZXQpJnZhcmlhdGlvbj0obm90IHNldCkmdWE9ZWRnZSZ2aXNpdF9pZD0obm90IHNldCk.&attribution_sig=c3e7484d24556be08270fa603b3ed24cad53bd6caaec3f9e3f355d5c37300daa HTTP ERROR 404 Please help ,I have only use firefox since I had a computer , about 25 years. Many thanks Jack Terry. [email removed from public]

Asked by jact363 1 year ago

Answered by James 1 year ago