Firefox Support Forum

I was using PC and a window popped up saying "allow Firefox to make changes" and I clicked allow! Shortly thereafter my PC froze and I had to power it down. Now Firefox looks completely different and all my bookmarks and links to everything is gone. Also all my saved email logins and information!

Please help me reverse this change, I hate it!! Betty Turner

Lately, every time I turn on my computer, Google comes up as my browser. I believe that Avast, for which I have a paid subscription, is responsible for this hijacking. I have never used Google as a browser, nor do I wish to. I have to constantly maneuver to use Firefox. I am not omputer savy, so I need help.

1. How can I prevent this? 2. Is there a Federal Agency to complain to? 3. Is Firefox aware of this?

Thank you, Nick M.

1. Mozilla email address 2. When I use Mozilla-Firefox to look for products on Amazon, you don't show the "SIZE" pull downs that are visible using Google Chrome or EDGE. I'm sure this is not good for business. I would prefer to remain on Mozilla, but somehow Amazon has blocked you from showing the size choices, and subject prices!!!

Sometimes, firefox will download the same file twice (or more) when I still have it.

I do NOT want to turn off automatic downloading.

I am asking, how to make firefox check if the file already exists before downloading.

I understand that sometimes you willl download multiple files from a website, but, even though they are all called "image.jpg" they are all in fact different pictures.

So, I think the solution to this is, when downloading a file, firefox should check if the file already exists.

If it does exist, start the download for file(1) as usual, but ask the user

"A file with this name already exists, are you sure you want to download it again ?"

And the choices should be

Yes (download continues) yes, and do not ask again for this filename (download continues) No (download is interrupted and partial file is deleted)

Hi , Since yesterday 28.10.2023 I have been unable to view Youtube while using Firefox. I recieved a onscreeen message that I have been blocked by Addons.com. I am totally confussed by this

Cloudflare Ray ID: 81dae3fa787863a9 • Your IP:                  • Performance & security by Cloudflare

I subscribed to Relay and VPN on Wednesday, Oct. 25, 2023, and paid the annual fee ($82.66); however, after looking at all the features of Relay, I decided that it was too complicated for me and I cancelled the subscription the same day. I have not received a refund yet.

Previously, I had been paying for the VPN monthly, and I do want to keep that and can pay for it annually. So the annual amount for the VPN could be withheld from the amount I paid and the refund could be for Relay portion only, if that's possible. If not, I will continue to pay for the VPN monthly.

Please advise as to how long before I will see my refund.

Thank you. Darlene Eaton

At the latest update firefox 64bit crashed and I neede a totally new install of firefox. After downloading it said, partly installed we will repair the upgrade and it did. However only a few bookmarks were recovered many of which were over a year old... So how to recover my recent bookmarks, which were in sorted in named bookmarkfolder, e.g. home/study/work

I would assume a backup frommy firefox account but that does not show a solution..?!??

On Windows 10, Professional up to date with Malwarebytes (pro) and Microsoft Security Essentails running permanently.

Can't get to Google apps from google home page. Dots for Google apps not there. Only way they appear is to search for something. Otherwise you can't get to apps (no nine dots) or even sign in to google. Nosigh-in box either on first open of browser. Thanks for the help.

Hi, I'm using some typical browser extensions (lastpass, HTTPS Everywhere, Privacy Badger, etc.), but all of buttons stopped operating. When I click them, nothing happens, clicking just makes the icon be shaded like it's pressed. I tried updating the browser, signing out&in, removing, loading and enabling them again. Nothing works. Most frustrating is the lastpass extension, as I actually use it almost daily.

Also I assume that one can't contact mozilla directly about these bugs/issues, only this community chat?

Hello Folks,

Curious that MAS website do not support Firefox 119. Are you aware of this?

Kind regards

See: https://mastx.mas.gov.sg/login

I was looking for tickets on site for hockey using firefox but I get Sorry, Your Session Expired to start again, please return to the previous page/tab and re-click the link (refreshing this page might not work). I go back and then go again to the site and it still comes up with that message. However, it works in Microsoft Edge without any problems. Any reason for this?

Thanks, Sam

Hi -- I hope someone can help with this recent problem that has cropped up. Videos that are supposed to be autostart, such as news stories embedded on pages of news sites or video feeding into a side panel on a college sports site I frequent are just continually in buffer mode with the little spin icon in the middle of the screen. This also happens with some, but not all, YouTube videos.

This is a recent development and I didn't do anything to change my setup. I did try updating to make sure I have the most recent version of Firefox, so that's been accounted for. If I close out Firefox and come back to it after a couple of minutes, the problem is cleared, but it only lasts a little while before it begins once again.

Any suggestions? Thanks!

The last couple of days, Firefox opens in a three-quarter screen size window. I don't want "full-screen" mode but I do want the window to take up my whole desktop when I'm using it. There are no buttons to maximise or minimise and no dragging arrows when I hover over the edges. I don't know why this is happening all of a sudden. How do I fix it please?

It always worked, i just alt+tab to firefox, quick spacebar and youtube video paused until few days ago, now i need to specificaly click on the video in order for it to work, other buttons work, other video websites like netflix dont have any problem. I remember new update tab opened. Why do you have to break everything? Don't know how long that show all tabs button is up there but I tried couple times to remove it and its impossible, why URL bar is also search bar? Why? everyone can but search bar whenever we want, even right next to it, who thinks of this bullshit? Instead of being user friendly you put useless shit into it making it work like a my 16 bit PC when people expect it to run smoothly and quickly.

in our organization we use your program, but we recently noticed that the updates removed the option for vertical and horizontal printing from the printing menu, and the problem was solved by communicating with the support team. We added lines of code layout.css.page-size and we convert from true to false, but in the new update 119 we noticed This code has been deleted from your program's library The options for vertical or horizontal printing in any form no longer appear

Why??

How can we solve this problem other than downloading the Esr version We want to keep up with updates with you without any printing glitches

Please solve the problem quickly

Firefox displays text in a garbled, unreadable fashion. HP desktop, 64-bit Windows. This is why I stopped using FireFox years ago; I wanted to see if it had improved. Is there a solution? See attached PAINT file of screen image.