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  • Archived

URLs, Settings and all other functionality of the Mozilla Firefox does not work

Good afternoon, Mozilla Firefox on Windows 7 is not working properly. When I type an URL the suggestions pop up, when I press enter to go to the website nothing happens… (read more)

Good afternoon,

Mozilla Firefox on Windows 7 is not working properly. When I type an URL the suggestions pop up, when I press enter to go to the website nothing happens. "Setting" does not open as well, just nothing happens. This applies to all other options of the Mozilla Firefox browser. "about: config" does not work as well. I tried opening the about.support, the page opened up but when I click on it nothing happens as well. All other browsers work with no problems. I tried: 1)Restarting PC 2) Fresh Reinstallation (3x times) 3)Adjusted the firewall rules

Asked by matvey1 2 years ago

Last reply by FredMcD 2 years ago

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Firefox taking much more memory than what it says

I'm kinda confused right now because windows task manager is saying that firefox is taking 490mb of memory but firefox task manager says that firefox is only taking a lit… (read more)

I'm kinda confused right now because windows task manager is saying that firefox is taking 490mb of memory but firefox task manager says that firefox is only taking a little bit of memory. Is this supposed to happen?

Asked by lionel.singal87 2 years ago

Last reply by FredMcD 2 years ago

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Popups, tabs won't close, some letters I type closed this page

This is the 8th time I have tried to complete this - as I type I keep getting popups of printer, library, history, etc. "Enter" closes program. Sometimes with several t… (read more)

This is the 8th time I have tried to complete this - as I type I keep getting popups of printer, library, history, etc. "Enter" closes program. Sometimes with several tabs open I can't close any of them. New laptop all but unusable. Problem on all programs

Asked by jim 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
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Imprecise WebGL Renderer String

Hi, so I noticed that the "WebGL Renderer String", which Firefox returns upon request, seems to be quite imprecise in some cases. My desktop machine has a Nvidia Geforce… (read more)

Hi, so I noticed that the "WebGL Renderer String", which Firefox returns upon request, seems to be quite imprecise in some cases.

My desktop machine has a Nvidia Geforce GTX 650 Ti built into it.

Google Chrome for example returns the exact and correct renderer string: "ANGLE (NVIDIA, NVIDIA GeForce GTX 650 Ti Direct3D11 vs_5_0 ps_5_0, D3D11-27.21.14.5671)"

Firefox instead seems to assign and return a more simple, generic renderer string, in my case: "ANGLE (NVIDIA, NVIDIA GeForce GTX 480 Direct3D11 vs_5_0 ps_5_0)"

This is of course a great feature in terms of privacy ("browser-fingerprinting"). Nonetheless I didn't find any information about the rules which are applied, before such a more generic renderer string is being returned by Firefox. It would be cool if someone could share an insight with me!

Best regards

Asked by simi.11 2 years ago

Answered by TyDraniu 2 years ago

  • Solved
  • Archived

Firefox using 50% of CPU

Since at least last week (3/28/2022) Firefox has been running in the background utilizing at least 50% of my CPU, hurting performance in my PC games. I've checked settin… (read more)

Since at least last week (3/28/2022) Firefox has been running in the background utilizing at least 50% of my CPU, hurting performance in my PC games. I've checked settings and "About Mozilla Firefox" and both say "Firefox is being updated by another instance". Ending the process doesn't close the browser, and it will usually function fine for a little while, before resuming again.

Asked by CJ1998 2 years ago

Answered by cor-el 2 years ago

  • Solved
  • Archived

Lost passwords

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename … (read more)

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename this and nothing happens. Every time I re-open FF (v 93.0) the .corrupt is added and I can't get to my passwords. I have hundreds.

Asked by HalFx64 2 years ago

Answered by cor-el 2 years ago

  • Archived

Download progress "tab" is exceeding large now

I don't really know how to describe it, but the window which displays downloads for this session is much larger than it used to be, as if it were zoomed in while the res… (read more)

I don't really know how to describe it, but the window which displays downloads for this session is much larger than it used to be, as if it were zoomed in while the rest of the page is not. I can't find where in the settings to fix it. Any help would be appreciated.

Asked by bandarr5000 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Devtools Indexed DB inspector collapses long JSON values, making them unparseable.

I am trying to debug an application which places a fairly large JSON string (>20kb) into a key-value in the Indexed DB. Since the string is very long, it is truncated … (read more)

I am trying to debug an application which places a fairly large JSON string (>20kb) into a key-value in the Indexed DB. Since the string is very long, it is truncated by the DevTools UI, which means that the JSON can no longer be parsed in the UI.

Is there any setting in Firefox that allows me to prevent the UI from truncating long strings?

Asked by ulric1 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Firefox failed to update after compatibility.ini modification

Hi! When Firefox 96.0 rolled out on my machine, I was surprised to see my old Firefox Quantum theme default to dark. I did not enjoy this new behavior, so I tried to dow… (read more)

Hi!

When Firefox 96.0 rolled out on my machine, I was surprised to see my old Firefox Quantum theme default to dark. I did not enjoy this new behavior, so I tried to downgrade to 95.0.2. After installing it, Firefox told me it couldn't load the user profile, as it was used on a newer version of Firefox.

I have no idea where exactly I read this, but some website contained an instruction to erase compatibility.ini and that would allow me to use the profile on older versions. Tried that and it actually worked. I did notice that, when Firefox tried to update, it would say it failed. I was hoping that, once I find a solution to the forced dark mode and I update Firefox, the problem would go away.

Fast forward a few weeks, I found AutoConfig and browser.theme.toolbar-theme option in about:config. So I updated Firefox manually and applied AutoConfig and my original problem was gone.

Fast forward more weeks, there is another update for Firefox. And Firefox was still unable to automatically update. So I tried reconstructing compatibility.ini, which I did fully. But Firefox still won't update.

At this point, it's been like 3 months with a crippled user profile and I must say I'm tired of updating Firefox manually.

Is there any way I can fix this profile? If not, what exactly should I copy over so all my preferences, cookies, addons and themes get carried over to a new one?

Asked by alexasergiu03 2 years ago

Answered by alexasergiu03 2 years ago

  • Archived

Can Firefox use policies.json ?

The Librewolf browser has a policies.json file here, C:\Program Files\LibreWolf\distribution Can the same be done with Firefox? Also woondering, i telemetry is set to of… (read more)

The Librewolf browser has a policies.json file here, C:\Program Files\LibreWolf\distribution Can the same be done with Firefox?

Also woondering, i telemetry is set to off in policies.json does changing telemetry setting in about:config have any effect?

Asked by Firefox_Beginner 2 years ago

Last reply by cor-el 2 years ago

  • Archived

When attempting to print a file, it downloads automatically

So when I go to print a document, it automatically downloads no matter what type of file. I have prompt location for download under the download section to prevent auto… (read more)

So when I go to print a document, it automatically downloads no matter what type of file.

I have prompt location for download under the download section to prevent autodownloads

I still have the ability to print but just don't need the file downloaded.

Asked by jalvarado15 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Can't add bookmarks after restoring computer

Hi! The other day I did a clean install of windows on my computer. When I did it, I was able to follow the instructions to refresh Firefox (which gave me the old firefox… (read more)

Hi!

The other day I did a clean install of windows on my computer. When I did it, I was able to follow the instructions to refresh Firefox (which gave me the old firefox data folder) that was a great help to keep my bookmarks and passwords. Now, the problem is that I can't add any new bookmarks. When I try to click on the bookmark button nothing happens. I tried following a few troubleshooting threads (this one for example: https://support.mozilla.org/en-US/kb/cant-add-change-or-save-bookmarks) but it didn't work.

Any help would be greatly appreciated!

Thanks in advance!

Asked by hugogperras 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Youtube loads slow

Youtube loads at a throttled bandwidth, however I don't encounter this issue with any other website, or safari. I am about to switch to another browser, which would suck … (read more)

Youtube loads at a throttled bandwidth, however I don't encounter this issue with any other website, or safari. I am about to switch to another browser, which would suck since I love firefox. What can I do?

Asked by Bonh 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Solved
  • Archived

I need help regarding Firefox Non Secure alert on SSL Pages

Hi, Firefox support, I need help regarding a website https://kidscareclub.com when I browse this site on my desktop firefox browser it shows not secure alert on the top… (read more)

Hi, Firefox support,

I need help regarding a website https://kidscareclub.com when I browse this site on my desktop firefox browser it shows not secure alert on the top left corner on the lock icon. But it's working fine in other browsers like chrome safari etc.

Another problem is that some of the pages of this website still opening with SSL in firefox mobile. Can you help me please because I have to submit my information on this website?

Asked by normarharris209 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

"Send Page/Tab to Device" no more available?

In the latest version (99.0 for 64-bit Windows), the "Send Page to Device" and "Send Tab to Device" commands in the right-click menus are gone. They were available up to… (read more)

In the latest version (99.0 for 64-bit Windows), the "Send Page to Device" and "Send Tab to Device" commands in the right-click menus are gone. They were available up to at least 88.0.1. Where did they go?

The attached screen shots are: - Right Click Menu on Page -- 88.0.1 - Right Click Menu on Tab -- 88.0.1 - Right Click Menu on Page -- 99.0 - Right Click Menu on Tab -- 99.0

Asked by g_mich 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

I have a lot of computer contact with the Veterans Administration and yesterday they sent me a message that my Browser (Firefox) needs to be replaced and should not be used on their website because of quality issues. Please advise.

I received a message from a government office that i do a lot of computer contact with that I should replace my Browser (Firefox) because it is causing problems on their … (read more)

I received a message from a government office that i do a lot of computer contact with that I should replace my Browser (Firefox) because it is causing problems on their web-site. Please respond.

Asked by PROINT 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Add on for Mozilla

Hi there when I look for a add on I usually end up disabling it after a few days. I keep getting this message "This page is slowing down Firefox" and to quite frank it pi… (read more)

Hi there when I look for a add on I usually end up disabling it after a few days. I keep getting this message "This page is slowing down Firefox" and to quite frank it pisses me off. I mean Firefox is a great product but this one quirk really gets ire up. Even when I disable every add on in my list (and there is not many) it still comes up with this message "This page is slowing down Firefox" . Can you help, I should hate to stop using Firefox.

Regards

Tony Wilkinson Grand Council RAOB

Asked by Tony Wilkinson 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Drag files in hotmail

I cannot drag files as attachments to my hotmail emails anymore. I can still attach it using the icon but it is much less convenient. It happened appr. a week ago. This o… (read more)

I cannot drag files as attachments to my hotmail emails anymore. I can still attach it using the icon but it is much less convenient. It happened appr. a week ago. This only occurs when I use firefox, other browsers are ok. Could you please help what the problem is? Thank you

Asked by szekegab 1 year ago

Last reply by Balázs Meskó 1 year ago