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  • Archived

I do not know my password

mozilla will not send me an e-mail through which I can create a new password. Although it may work now as I have just registered and they seem to have accepted it. … (read more)

mozilla will not send me an e-mail through which I can create a new password. Although it may work now as I have just registered and they seem to have accepted it.

Asked by kirkwerk 2 years ago

Last reply by guigs 2 years ago

  • Archived

Firefox keeps sending "New sign-in to Firefox" emails,but fails to start syncing.

I cannot just get sync to start. It continuously asks to confirm the SignIn, when tried to sync. Then it keeps sending "New sign-in to Firefox" every time it asks to sign… (read more)

I cannot just get sync to start. It continuously asks to confirm the SignIn, when tried to sync. Then it keeps sending "New sign-in to Firefox" every time it asks to sign in again.

The menu-window always just shows "Reconnect to sync..." After clicking it, it opens: about:preferences#sync There is "Sign in to continue". I sign in with the correct user+pass, it sends Email "New sign-in to Firefox", and goes to about:preferences#sync There again it asks "Please sign in to reconnect user@email" and it shows a pop-up window "Sync, enabled, Firefox will begin syncing momentarily."

... and that continues over and over again, email-box is getting new "New sign-in to Firefox" every time and it annoyingly refuse to start to sync.

The syncing with that firefox-account works with Android phone and Android-tablet, but not with Firefox v50.1.0 in Fedora Linux.

No proxies are in use. No NoScript-extension. uMatrix extensions has "enable everyting from *".


No proxies are in use.

Asked by zimon 2 years ago

Last reply by Kazenoryu 2 years ago

  • Archived

Click the button within the next hour to set a new password for your Firefox Account. Where is the button?

Received the email from Firefox to reset my password. It says to click the button to resent the password. There is no active button anywhere in the email. Where is it?… (read more)

Received the email from Firefox to reset my password. It says to click the button to resent the password. There is no active button anywhere in the email. Where is it?

Asked by Renchtool 2 years ago

Last reply by guigs 2 years ago

  • Archived

i cant remember my password and the e-mail gets returned

im trying to log back into my firefox account but i cant remember the account password. i clicked the forgot password link. and i enter the e-mail i use and click submit.… (read more)

im trying to log back into my firefox account but i cant remember the account password. i clicked the forgot password link. and i enter the e-mail i use and click submit. but it keeps saying my e-mail was returned. i checked my yahoo account and loged in just fine. ps i had just upgraded to windows 10 pro 64bit

Asked by playladyblue 2 years ago

Last reply by guigs 2 years ago

  • Archived

Was unable verify my account and was locked out

When I successfully signed in to my Firefox account my verification email bounce and I got this message on screen, "The confirmation email we sent to photo@tonymharris.co… (read more)

When I successfully signed in to my Firefox account my verification email bounce and I got this message on screen, "The confirmation email we sent to photo@tonymharris.com was returned and we’ve locked your account to protect your Firefox data." My emails are forwarded and have been since I made the account. I also read that this is a known bug, https://support.mozilla.org/en-US/questions/1162504#answer-974430. Is there anyway this can be fixed without making a new account? Thank you

Asked by tonymharris 2 years ago

Last reply by cor-el 2 years ago

  • Archived

tried to sign in to sync,typed mail and pass but a message show up that the conformation email was returned,clicked on resend email same thing locked acc.

Hello, after i reinstalled my windows I've tried to sign in to sync i typed the same email that i use for this acc. and this message shows: The confirmation email we sent… (read more)

Hello, after i reinstalled my windows I've tried to sign in to sync i typed the same email that i use for this acc. and this message shows: The confirmation email we sent to ****** was returned i clicked on resend email same thing and in the end it says:

Sorry. We’ve locked your account.

The confirmation email we sent to ****** was returned and we’ve locked your account to protect your Firefox data. the resend button is gone!

Its funny because I've just use the same email to verify this acc. pls help.

Asked by forgotten92 2 years ago

Last reply by guigs 2 years ago

  • Archived

Cannot change sync password "Unable to deliver email" on recovery page.

Hi, I have setup a local sync server but I am using the Firefox account servers. I successfully created an account and synced! Now I'm still testing this setup so I decid… (read more)

Hi,

I have setup a local sync server but I am using the Firefox account servers. I successfully created an account and synced! Now I'm still testing this setup so I decided to change my password. But that's where it went all wrong. I can't sign into sync anymore with my old or new password...

I tried the password reset feature. It sends me a nice email, I click the link, enter a new password two times and press "Submit new password", The page throws an error "Unable to deliver email" between "Enter a new password" and "Once you submit...". Why? You just sent me a password change email, why now complain when I actually reset my password?

I first tried this 1.5 week ago, and again today, but it still fails.

Please help. Does this have anything to do with the local server?

Thanks, ervee.

Asked by ervee 2 years ago

Last reply by guigs 2 years ago

  • Archived

I did not receive a confirmation email after creating a Firefox Account, which is now locked. How do I unlock it?

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that the confirmation email sent was returned. I tried cli… (read more)

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that the confirmation email sent was returned. I tried clicking the link to resend the confirmation email, but still did not receive it (I also checked my spam folder). Now when I try to log into the Firefox account I created, I am told "Sorry. We’ve locked your account. The confirmation email we sent to xxxx@xxxx.com was returned and we’ve locked your account to protect your Firefox data.". I have checked that my email account successfully receives other emails. How can I unlock my new Firefox account?

Asked by Seeker67 2 years ago

Last reply by Happy112 2 years ago

  • Archived

followed directions to make a xxxxxxx@xxxxx.xxx primary account but no option to "make primary email"

THE FOLLOWING DID NOT WORK BECAUSE NO FX MENU APPEARED Change primary email address on Firefox Accounts Firefox Accounts now lets you change your primary email address. T… (read more)

THE FOLLOWING DID NOT WORK BECAUSE NO FX MENU APPEARED

Change primary email address on Firefox Accounts

Firefox Accounts now lets you change your primary email address. The feature is still under development and is not available by default, but you can follow these steps to enable early access.

   Open Firefox and make sure you are signed into Sync (click the menu button new fx menu and look for your email address instead of "Sign in to Sync").
   Go to https://accounts.firefox.com/settings?canChangeEmail=true. Visiting this special URL will make the feature visible.
   Under Secondary email, add another email address and click the Add button.
   Follow the instructions in your verification email to confirm your second email address.
   The Make primary button will now show up under Secondary email. Click the button to change this to your primary email address.
   make primary

Asked by AFAVRE 2 years ago

Last reply by cor-el 2 years ago

  • Archived

I cant sign in

I registered an account today, when I log in, I receive a notification: "Please enter a correct username and password. Note that both fields are case-sensitive." I have a… (read more)

I registered an account today, when I log in, I receive a notification:

"Please enter a correct username and password. Note that both fields are case-sensitive."

I have already activated the account, the password is correct, and when I request an email reset, the email never arrives.

thanks

Asked by 01maste 2 years ago

Last reply by guigs 2 years ago

  • Archived

The old email I used when I first signed up with Firefox I can no longer use due to the company going bankrupt. I am unable to reset my sign in information.

Due to my old email address being unusable I am unable to create a new account. Can you give me the information to be able to open a new account so I can update firefox … (read more)

Due to my old email address being unusable I am unable to create a new account. Can you give me the information to be able to open a new account so I can update firefox on my comupter.

Asked by joan38 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Why does my old password not work? Why does my reset password not work?

I keep getting error messages telling me my user name and or password is incorrect. then I try to reset but that doesn't change anything....get same error message. … (read more)

I keep getting error messages telling me my user name and or password is incorrect. then I try to reset but that doesn't change anything....get same error message.

Asked by cassiem4 2 years ago

Last reply by guigs 2 years ago