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  • Archived

how do I start an account on my Firefox?

Please help. I was in the middle of starting an account on my Firefox, but I lost the page. And now when I open it , it asks for a email and password and I have none to p… (read more)

Please help. I was in the middle of starting an account on my Firefox, but I lost the page. And now when I open it , it asks for a email and password and I have none to provide...

Asked by awenasa 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

can't sign in to my account

I try to sign in to my account for add ons and themes and it doesn't accept my password. When I request a password reset, it doesn't send it to my email. How can I get my… (read more)

I try to sign in to my account for add ons and themes and it doesn't accept my password. When I request a password reset, it doesn't send it to my email. How can I get my account back? I have all of my favorite themes saved on there. I can still sign in from firefox setting to sync settings, but can't sign on to the addons site.

Asked by notslow 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Can't access my account

I have a Firefox account that I can't access. My pc died and when I used a different pc I can't log into my account I opened in 2014. When I asked for a new password and … (read more)

I have a Firefox account that I can't access. My pc died and when I used a different pc I can't log into my account I opened in 2014. When I asked for a new password and my user name I didn't get a reply. I have limited access to the net so responding will be timely, I've got al my book marks and ad ons I used and I hope it can be resolved. Thank you

Asked by mg67 4 years ago

Last reply by John99 4 years ago

  • Archived

Firefox Account password reset email doesn't arrive for 20+ minutes, when it does, link is expired

I've now made two attempts to reset my Firefox Sync account password today. Both times, it took over twenty minutes for my reset email to arrive, and each time I've click… (read more)

I've now made two attempts to reset my Firefox Sync account password today. Both times, it took over twenty minutes for my reset email to arrive, and each time I've clicked on the 'Reset Password Now' link, I've received a page that says 'The link you clicked to reset your password is expired.' What needs to be done to resolve this?

Asked by hbhbhbhb 4 years ago

Last reply by Wesley Branton 4 years ago

  • Archived

not getting emails from mozilla/firefox

Not a huge problem, but have signed up for newsletters etc. and have never gotten any response or answer; you're not blocked, and my contact email address is still the sa… (read more)

Not a huge problem, but have signed up for newsletters etc. and have never gotten any response or answer; you're not blocked, and my contact email address is still the same.

pls advise

thnx

Asked by geraa48 4 years ago

Last reply by geraa48 4 years ago

  • Solved
  • Archived

I forgot my user name...have clicked on the fogot link typed in my e-mail about 3 or 4 and am still waiting...said it was sent!!!

this all started with, I was having trouble with my home page staying up... whenever I Logged-off/on or brought it back from sleep mode had to go into options > genera… (read more)

this all started with, I was having trouble with my home page staying up... whenever I Logged-off/on or brought it back from sleep mode had to go into options > general > in show my home had to always type http://my.yahoo.com/ to no avail... came just to get a few answers/suggestions but couldn't even sign-in so had to re-register...

Asked by maxx_4 4 years ago

Answered by John99 4 years ago

  • Archived

I can't log on. I've reset my password three times.

My username is and my password is written down, so I know it is correct. But I can't log on. I've tried three times to correct the password. I received three emails to f… (read more)

My username is and my password is written down, so I know it is correct. But I can't log on. I've tried three times to correct the password. I received three emails to fix it. But it doesn't.

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by LarryRichards 4 years ago

Last reply by cor-el 4 years ago

  • Archived

The reset password link takes longer than an hour to appear in my mailbox, so it expires by the time I try to set a new password.

I can't remember my old password, and I can't reset my password because the link takes too long to receive. I've tried this on two separate occasions, and both times Mozi… (read more)

I can't remember my old password, and I can't reset my password because the link takes too long to receive. I've tried this on two separate occasions, and both times Mozilla consistently sends the link late.

Asked by ready 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

trying to set up new laptop,confirmation email to authorize won't work.

Trying to set up firefox on new laptop and it is asking me to authorize sign in,however the confirmation code email they send when typed in won't work. What can I do?? … (read more)

Trying to set up firefox on new laptop and it is asking me to authorize sign in,however the confirmation code email they send when typed in won't work. What can I do??

Asked by lreeder9 3 years ago

Last reply by FredMcD 3 years ago

  • Solved
  • Archived

You have my email as:briannicholls846 at btinternet. - WRONG!

Hello, Firefox has my email as briannicholls846 at btinternet. - this is now incorrect as I changed it to nicknicholls1960 at gmail. There seems no logical option to sim… (read more)

Hello,

Firefox has my email as briannicholls846 at btinternet. - this is now incorrect as I changed it to nicknicholls1960 at gmail.

There seems no logical option to simply ....."change email address on my Firedox account" as in ebay/paypal for example. Could anyone please give me a quick, plain English fast track idea to achieve this?

Many thanks


edited email a bit from search/spam bots as this post is public

Asked by bridgnorthbill71 3 years ago

Answered by Happy112 3 years ago

  • Solved
  • Archived

No verification email from Firefox Sync

Hello, I have been waiting a few days for a verification email from Firefox Sync. I'm logging in through Firefox on another computer. The email address is a standard Gmai… (read more)

Hello, I have been waiting a few days for a verification email from Firefox Sync. I'm logging in through Firefox on another computer. The email address is a standard Gmail one, and I have checked all folders, including Spam. I'm actively sending and receiving Gmail messages, so there's nothing wrong with that account. Since there's no direct way to contact Mozilla, I'm at a loss of what to do next. I want to have everything synced up properly; that's the reason I'm using the service to begin with. Does anyone have a suggestion?

Asked by bluegenes 3 years ago

Answered by bluegenes 3 years ago

  • Archived

I just signed up. You said you would send a confirmation e-mail. It has not arrived 1 hour later.

I went to a lot of trouble to send you a detailed description of a very annoying problem. You said you would send a confirmation email to my email address. The address is… (read more)

I went to a lot of trouble to send you a detailed description of a very annoying problem. You said you would send a confirmation email to my email address. The address is correct. the email has not arrived.

Asked by ferrersde 3 years ago

Last reply by FredMcD 3 years ago