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Incorrect email address; error in adding email address

Firefox lists my email address as msrigg@pacbell.net. https://accounts.firefox.com/settings?deviceId=13cdac7229844403832b26dd296a070b&flowBeginTime=1642366300715&… (read more)

Firefox lists my email address as msrigg@pacbell.net. https://accounts.firefox.com/settings?deviceId=13cdac7229844403832b26dd296a070b&flowBeginTime=1642366300715&flowId=a6ac00ce3452dbe9dcc3f0bb110131b5263604807fdc23cc550f5e7ece41deb7&broker=web&context=web&isSampledUser=false&service=none&uniqueUserId=d1f9bbb3-6a5f-4efc-a398-cecb946e054e That same webpage indicates I have no secondary email. However, when I enter a secondary email, (AlexR@currently.com) a red popup message says: account already exists.

How can I eliminate msrigg@pacbell.net? How can I replace it with AlexR@currently.com?

Asked by MSRigg 2 days ago

Last reply by cor-el 2 days ago

Username issue

I have made Firefox my default browser on my laptop. When reviewing my account I noticed that the original username (e-mail address) I created the account with no longer… (read more)

I have made Firefox my default browser on my laptop. When reviewing my account I noticed that the original username (e-mail address) I created the account with no longer exists. Is it possible to replace my new e-mail address for the old one, and use it as the new User Name?

  Thanks in advance for your help.

Asked by geraldwilson 1 day ago

Last reply by Seburo 13 hours ago

Verification code does not arrive within 5 minutes

Dear Sir, I have my firefox username and password. However, whenever I try to sign in nowadays, I am asked to enter a verification code that is sent to my email address w… (read more)

Dear Sir,

I have my firefox username and password. However, whenever I try to sign in nowadays, I am asked to enter a verification code that is sent to my email address within five minutes. The email does arrive, but never withing 5 minutes. I have tried it many times on different devices. It may be my email issue. However, I cannot change the email account unless I cannot log it. Since I cannot receive the verification code within 5 minutes, I am unable to change any of my personal details.

Please advise.

Yours sincerely, Tan Ngiap Heng

P.S. It was very difficult gettting to this support page. I was asked to log in and verify before continuing for some of the support pages. But like I mentioned, I am unable to receive the verification code within 5 minutes. So I am thankful for this page.

Asked by heng96 8 hours ago

Last reply by FredMcD 7 hours ago

Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (read more)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

Asked by grantt 1 month ago

Last reply by cor-el 1 month ago

Closing Firefox account associated with deactivated email

Hi there, I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inacti… (read more)

Hi there,

I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inactive and I can no longer access it. This means that when I attempt to log into Firefox with that account, I cannot enter the verification / 2FA code because I cannot access the email.

Is there anyway I can close that Firefox account anyway? I do have the Firefox recovery key for that account though. I just wish for all the data associated with said account to be deleted.

Thanks

Asked by croslandjozef 1 month ago

I have lost my Firefox account

Hello, I have had a firefox account for many years and during this time I changed my email address in firefox. With the newest update I have been logged out and I am unab… (read more)

Hello, I have had a firefox account for many years and during this time I changed my email address in firefox. With the newest update I have been logged out and I am unable to get back in.

Now if I try to log in with the original email address it says "Primary account email required for sign-in" and if I try my current email (which should be the primary) then it asks me to create a new account.

My account is lost somewhere in between! Please help

Asked by chrisstrom 1 month ago

problem with old firefox account with an email that no longer exist

Hi First of all sorry if my English is not correct. I have a problem trying to login to an old firefox account, though I remember the password I cannot change or add a ne… (read more)

Hi

First of all sorry if my English is not correct. I have a problem trying to login to an old firefox account, though I remember the password I cannot change or add a new email because the primary email from the old account is from a email service that no longer exist (openmailbox.org), so I cannot receive the security code. Although I have a new firefox account with other mail that I use regularly, I need to access to my old account to recover an old login. Is there something that can be done or I lost my old data forever?

Asked by vicenteyanez 1 month ago

verification received expires before i receive it.

When wanting to add an system to sync my settings, the send verification code received is delayed in transit and expired before i get it. That is due to greylisting on t… (read more)

When wanting to add an system to sync my settings, the send verification code received is delayed in transit and expired before i get it. That is due to greylisting on the emailserver.

received email properties : X-Greylist: delayed 1196 seconds by postgrey


Trying to add an 2nd email (corporate) email address to circumvent this problem... I have to use enter another verification code that expires in 5 minutes. and you guessed it, that is send to the first emailaddress.

aha...

how to cirumvent this verification code expiration ?

Asked by bartv2 4 weeks ago

Last reply by cor-el 3 weeks ago

Can't login to other firefox account

Hello, I have another account with firefox and I don't want to reset the account. I've input the password correctly and was emailed a code to login into, but when I input… (read more)

Hello,

I have another account with firefox and I don't want to reset the account. I've input the password correctly and was emailed a code to login into, but when I input it, firefox said the number was incorrect. and now when I input the password, (I had firefox save the login info and I manually input it) it says it's incorrect. Please help. :c

Asked by Longtimtran 2 weeks ago

Verification emails will not send to address with non-standard TLD

I tried multiple times to sign up using my email address that uses the domain @sleepy.fish. I was slightly tipped off when firefox attempted to ask if I had made a mistak… (read more)

I tried multiple times to sign up using my email address that uses the domain @sleepy.fish. I was slightly tipped off when firefox attempted to ask if I had made a mistake entering my email... i tried multiple ways to get the verification emails send both via web client and ios app and it simply would not send. To sanity check I created a new account using an old @gmail.com address and immediately got the verification email.

I'm kinda migrating off of mega corp google products though, hence the signing up for firefox sync haha. Would be great if I could figure out how to ensure delivery of the verification email so I can complete account setup with my custom domain email

Asked by jrileyharrington 6 days ago

No longer have the sign in email

I no long have the original sign in email - it has been COMPLETELY deleted and the account also deleted. When I try to make changes to bring my Fiefox account up to date … (read more)

I no long have the original sign in email - it has been COMPLETELY deleted and the account also deleted. When I try to make changes to bring my Fiefox account up to date Firefox keps send security codes to the DEAD email address so I can never reach them. What now. Can I have my account deleted and start over, if so how ? You cannot email me with posible solitions unless you use my secondary email. I was unable to change that to the primary.

Asked by Russ 2 months ago

Unable to access my primary email account (email provider disabled it) in order to change my email address to the updated address

Good morning, I am unable to add a 2nd email address and/or change my primary email address as my email provider host disabled all old accounts in November and created ne… (read more)

Good morning,

I am unable to add a 2nd email address and/or change my primary email address as my email provider host disabled all old accounts in November and created new address details for all users.

As a result, I am unable to access the verification code that is required.

My old email address was: ... @asme.org

My new email address is: ... @asme-member.org

My cell phone is: ... is a text verification is an option.

Thanks in advance,

Kevin Cooper


edited email address and phone# from public and search/spam bots view as this is a community forum.

Asked by cooperj6 1 month ago

Last reply by FredMcD 1 month ago

firefox account

hello, to put it simply, on sunday 2nd January 2022 6pm CET i lost my laptop with OSX due to a major hardware failure and didnt have any bacup. Today on 4th i managed to … (read more)

hello,

to put it simply, on sunday 2nd January 2022 6pm CET i lost my laptop with OSX due to a major hardware failure and didnt have any bacup. Today on 4th i managed to receive a windows laptop and was trying to restore my firefox account but couldnt remind myself the password. The login is my email. I couldnt sync i mean no data was restored - found info that while resetting account i will loose all my firefox bacup. My question is if its possible to restore my backup from befor 2nd Januray and restore it to my present account?

sincerly yours, Lukasz

Asked by Lukasz 2 weeks ago

Cannot get my old profile data

Hi, Approximately 8 years ago, I deleted my google account, which I use on firefox. And 5 years ago, I lost my computer as well. When I tried to sync firefox data on my n… (read more)

Hi, Approximately 8 years ago, I deleted my google account, which I use on firefox. And 5 years ago, I lost my computer as well. When I tried to sync firefox data on my new computer, firefox asked me to verify via email, which is deleted. I have no longer an access to my google account to verify, and the only way to sync my old firefox account is losing my old data. I had to create a new firefox account. Is there any way to restore my profile data? (Note: I am sending this question via the same account that I need to restore profile data from). Regards

Asked by aaa72412 1 week ago

  • Archived

Password change

I forgot the password for my second firefox account, whenever i try to initiate the password change i would get an email from Firefox Accounts <accounts@firefox.com>… (read more)

I forgot the password for my second firefox account, whenever i try to initiate the password change i would get an email from Firefox Accounts <accounts@firefox.com> with links but unfortunately the link and as a matter of fact the whole email is kind of broken, the link the i was provided was sending me to the the firefox accounts page and it says "Bad Request" Invalid parameter:ui, i can't log in, i cant change passwords, i tried multiple times but no solutions so far. tried refreshing, tried copying the link manually, something is missing.

Asked by Denis 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Archived

Last year my laptop was hacked,so I changed my email address still using the same provider.How do I delete the old email from Firefox account before adding new email ??

Please see my problem description in Subject.How do I delete the old email from Firefox account before adding new email ?? My current email address is toaka_2@triarm.com.… (read more)

Please see my problem description in Subject.How do I delete the old email from Firefox account before adding new email ?? My current email address is toaka_2@triarm.com.au it is not what firefox have in my account

Asked by ken132 7 months ago

Last reply by FredMcD 7 months ago

Hacked browser account

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another accou… (read more)

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another account to ask this question. Any help would be appreciated. Thanks Graeme

Asked by graemekal 2 months ago

Last reply by FredMcD 2 months ago

verification email returned - locked out of account

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my acco… (read more)

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my account was locked. I will change the email for the account once I am able to log back in.

The email I am currently using to log in is a valid email. It simply was turned off the first two times I tried to log in.

What can I do to get the lock removed to log in?

Asked by CJ Evans 1 month ago

Last reply by cor-el 1 month ago

Recover Mozilla Firefox account

Hi, I have a problem retrieving my Firefox account I entered my Gmail and password > But Mozilla gives the message Incorrect password, I repeated this several times bu… (read more)

Hi, I have a problem retrieving my Firefox account I entered my Gmail and password > But Mozilla gives the message Incorrect password, I repeated this several times but did not log in to my account . The password is correct and I log in to Gmail but it does not log in to my Mozilla Firefox account

Thank you for your help

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Mehrzad 3 weeks ago

Last reply by cor-el 3 weeks ago