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My computer downloads your updates over and over again, tying up my computer--none of the downloads ever loads This problem is can only be fixed by pull the plug restarts… (read more)

My computer downloads your updates over and over again, tying up my computer--none of the downloads ever loads This problem is can only be fixed by pull the plug restarts as these downloads will not stop until I do this

Asked by JOHN MAZRUM 1 month ago

Firefox 136.0.1 installation

I updated Firefox from 136.0 to 136.0.1 last night. When I reloaded and checked the version number, I got the display "Firefox is being updated by another instance". I tr… (read more)

I updated Firefox from 136.0 to 136.0.1 last night. When I reloaded and checked the version number, I got the display "Firefox is being updated by another instance". I tried closing and reopening a few times but the result remained the same. I then rebooted the PC but no difference. I shutdown the PC and went to bed. This morning the issue was still there until I logged into my Mozilla account via google in order to type this message.. I checked the version number while typing and now it checked for updates and displays "Firefox is up to date".

So problem solved. Just curious why it happened?

Thanks

Gavin

Asked by Gavin Melville 2 months ago

Update stuck - 'on another instatnce' and only 1 instance running.

Update 136.0.3 AND 136.0.4 - Updated, but each time the browser is closed (even after a system shut-down), it sticks with 'Being updated in another instance'. There is no… (read more)

Update 136.0.3 AND 136.0.4 - Updated, but each time the browser is closed (even after a system shut-down), it sticks with 'Being updated in another instance'. There is no other instance. Single user, Windows11-Pro, local user (not connected to one-drive or MS account). Just started this morning (27-Mar-25).

It eventually shows that it has updated, but still comes back the next time with message.

Successfully changed from 003 to 0.4, but the new 0.4 does the same thing.

Would really like to know what's going on, and fix it.

Asked by avrbiz 1 month ago

Issues with Firefox locking up after update attempt

I recently updated my wife's computer to an Apple Mac Mini M4 running iOS 15.4. Everything seemed to be working fine including Firefox until yesterday when Firefox update… (read more)

I recently updated my wife's computer to an Apple Mac Mini M4 running iOS 15.4. Everything seemed to be working fine including Firefox until yesterday when Firefox update box popped up. She did as she normally has for years of using Firefox and clicked the restart for update button . FF restarted and popped up with 2 dialog boxes one asking to check network for there devices which she click "Don't Allow", she only uses that computer no smart phone etc. Then a second dialog box asking for an admin login and password to install something else I put in my admin login and password clicked continue it doesn't seem to do anything except lock up Firefox to the point I have had to re-install her user from a time machine backup 2 times in 2 days. I tried installing a new copy of Firefox that will launch the issue is she's used Firefox for probably 10 yrs so there are ten years of bookmarks and logins and passwords saved in the original copy of Firefox that will no longer boot unless I do a complete user re-install from a time machine backup.

Please help, how can I fix this problem?

Asked by dietiehar 1 month ago

Unable to install new version

I received an Firefix update notification and was unable to install it desoite several attempts. I disabled my anti-virus and still not successful, worse, I lost my old … (read more)

I received an Firefix update notification and was unable to install it desoite several attempts. I disabled my anti-virus and still not successful, worse, I lost my old Firefox browser which disappeared from laptop. I am unable to acdess the web unless I try anither browser intalled with my Windows 11 OS. I need your help please to restore Firefix in my laptop whatever version it is.

Thank you in advance.

Paul El Sidaoui Fan of Mozilla/Firefox

Asked by Pboulos 1 month ago

Updates of Operative System P!

Good Morning! In the past the automatic updates were updated by it self, now I need to go Updates and click to start. then I receive this recurrent message: The update… (read more)

Good Morning!

In the past the automatic updates were updated by it self, now I need to go Updates and click to start. then I receive this recurrent message:

The updates cannot be installed, and I need to execute manually dpkg configure.

I am attaching the screenshots for better understanding.

Any detail instruction of the procedure to fix, it will be very very helpful.

Thank you so much

Ambriz Moya

Asked by ambrizmoya 2 months ago

Failed to update

Hello, - Computer Nec Versa One P/N NNAN1700202 (32-bit) - XUbuntu 18.04.2LTS (i386), no upgrade possible to 19 LTS - Message asking for an update of Firefox (expired ro… (read more)

Hello, - Computer Nec Versa One P/N NNAN1700202 (32-bit) - XUbuntu 18.04.2LTS (i386), no upgrade possible to 19 LTS

- Message asking for an update of Firefox (expired root certificate, extensions disconnection) - Proposed download completed (Firefox 135.0)

- Firefox/ Help/ "About Firefox": 113.0.2 (32 bits), no update proposal - Launch the . exe file from previous download In the "About Firefox" window, version 135.0 appears well during installation When the computer is restarted, this panel has returned to version 113

The computer works normally and perfectly meets my needs (emails and internet searches), so it is out of the question to change it (it would be scandalous from an environmental point of view)

What should I do? Thank you for giving me the precise instructions on how to proceed. Sincerely, FC

Asked by francois.chenot 2 months ago

OSX Firefox not working on upgrade to sequoia 15.4

I am using a mac 2018 Intel. When I upgraded from Sequoia 15.3 to 15.4 Firefox quit working. I turned the firewall off and it worked for awhile. But has not continued. … (read more)

I am using a mac 2018 Intel. When I upgraded from Sequoia 15.3 to 15.4 Firefox quit working. I turned the firewall off and it worked for awhile. But has not continued.

I found this reference on-line. https://support.mozilla.org/en-US/kb/firefox-blocked-macos-15-sequoia-firewall-what-you

So I am assuming some additional information may be available.

Anything new on this issue. I have been a Firefox user for multiple years. It is my primary browser.

Thank you

Bill Parks wp12@totbaw.com

Asked by wp1210 1 month ago

Temporary file error

For the last several updates to Firefox I receive the following NSIS Error: Error writing temporary file. Make sure your temp folder is valid. Nearly every time the updat… (read more)

For the last several updates to Firefox I receive the following NSIS Error: Error writing temporary file. Make sure your temp folder is valid. Nearly every time the update completes successfully. My disk is 90% full and perhaps that is the problem although 20 GB remain. I have run disk cleanup to remove files, especially W10 Update files. Clear Disk Info doesn't identify any problem areas (all green).

Any other likely sources of the message? Thoughts?

Asked by PNSheldon 1 month ago

Firefox browser can be restarted but not updated after clicking restart firefox button

I'm used to manually update firefox browser on my windows 10 pc, everything was fine before, but I found a strange situation about two weeks ago, the situation has occurr… (read more)

I'm used to manually update firefox browser on my windows 10 pc, everything was fine before, but I found a strange situation about two weeks ago, the situation has occurred twice so far --

For the previous version, I manually download update in settings, firefox browser can be restarted but not updated after clicking restart firefox button, and an error notificaion firefox being updated by another instance appeared instead of 'check for updates button, then the update process started when I exit firefox browser and reopened it.

For the latest version, the strange situation occurred again when I tried to manually update firefox browser, the only difference is that I don't see the error notification from last time.

Why does the situation happen? Do it cause any risk? How can I fix it?

Asked by hapege5267 2 months ago

After Firefox updated or tried to update, I get this error "firefox error code 0xc000012f", plus another error message.

I tried to open Firefox, and a message display that said it was updating, after Firefox updated/or tried to update when I clicked on the icon and try to open Firefox, I g… (read more)

I tried to open Firefox, and a message display that said it was updating, after Firefox updated/or tried to update when I clicked on the icon and try to open Firefox, I get this error "firefox error code 0xc000012f", after closing this message window, I get another message window. Both error messages are contained in the attached file.

Asked by Ira 2 months ago

update failed message in update history

the About Firefox information says version 136.0.1 Firefox is up to date, however in the Update History in Settings, all the updates since version 113 are list as "update… (read more)

the About Firefox information says version 136.0.1 Firefox is up to date, however in the Update History in Settings, all the updates since version 113 are list as "updated failed"

Asked by swyant 2 months ago

Firefox lässt sich nicht mehr aufrufen

Hallo zusammen, ich kann meinen Firefox nicht mehr aufrufen, weil er wohl nicht kompatibel mit 133 ist. Es wird empfohlen zu deinstallieren und neu zu installieren. Aber… (read more)

Hallo zusammen,

ich kann meinen Firefox nicht mehr aufrufen, weil er wohl nicht kompatibel mit 133 ist. Es wird empfohlen zu deinstallieren und neu zu installieren. Aber dann sind meine Favoriten, Lesezeichen und Passwörter weg. Ich kann sie nicht sichern, weil ich keinen Zugriff auf die alte Version habe. Wie löse ich das Problem?

Viele Grüße Annette

Hello everyone,

I can no longer access my Firefox because it is probably not compatible with 133 (see screenshot). It is recommended to uninstall and reinstall. But then my favorites, bookmarks and passwords are gone. I can't save them because I don't have access to the old version. How do I solve the problem?

Best regards Annette

Asked by Anna Ree 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago