Showing questions tagged: Show all questions
  • Archived

Can't connect to FF-Sync "unexpected error"

When I try to connect to my FF-sync account from my home-pc's I always get an "unexpected error". Sometimes I have to wait almost a minute trying to log in before the err… (read more)

When I try to connect to my FF-sync account from my home-pc's I always get an "unexpected error". Sometimes I have to wait almost a minute trying to log in before the error occurs. At my working-pc everythings fine... - Logging completely out of the account and back in doesn't help. - Also restoring the password and create a new account doesn't help. - Also restoring firefox to factory default doesn't work.

No more idea how I can solve this...

Everything else is working with no internet-connection-problems and a proxy is not in use.

Does FF-Sync use a special port for sync or something that my router maybe does block?

Thanks and Greetz, Claudio

Asked by Comyn 4 years ago

Last reply by guigs 4 years ago

  • Solved
  • Archived

Existing account with working sync; password lost

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is r… (read more)

I have a working Firefox sync account, running on two computers already. I tried to log in on a new computer, and received a "Password Incorrect" error. I think this is related to the change to Sync in Sep 2015.

My account was created in 2012, and the password is stored in a password manager, so I know it is not lost and not incorrect. The password was last changed in Aug 2012.

I tried following the instructions here: https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and- but there is already a Sync account with my email address, so it doesn't work.

How do I create a new Firefox account with the existing email address, without losing the existing information? Is it best to delete the account with a connected computer, then create a new account and synchronise again?

Asked by bumpycat 4 years ago

Answered by bumpycat 4 years ago

  • Archived

Why won't my Firefox sync? 500 Error

My devices haven't synced in 3 weeks (my phone says 2/2/2016; my personal laptop says 2/7/2016). When I click the 'sign in' button on the sync page on my work laptop, it … (read more)

My devices haven't synced in 3 weeks (my phone says 2/2/2016; my personal laptop says 2/7/2016). When I click the 'sign in' button on the sync page on my work laptop, it just gives me a screen that says '500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix." with a big blue 'Home' button that takes me nowhere (see image attached).

Asked by sebaker24 4 years ago

Last reply by cor-el 4 years ago

  • Archived

sync not working at all

I moved (started from scratch) to Windows 10 and I cannot get Sync to work at all. I just keep getting "500 error" whenever I hit the "Sign In" button. My other items (p… (read more)

I moved (started from scratch) to Windows 10 and I cannot get Sync to work at all. I just keep getting "500 error" whenever I hit the "Sign In" button.

My other items (phone, tablet, and old Win 8.1 image) are all working fine.

There is another thread for this already, but I wanted to add a message to that and can't seem to unless I create a new question in here first.

Asked by LaVBallCT 4 years ago

Last reply by LaVBallCT 4 years ago

  • Archived

locked out of sync account

My sync account has locked me out. I really need to access the bookmarks for my job today. I would appreciate any assistance offered. Here is a screen shot of the error… (read more)

My sync account has locked me out. I really need to access the bookmarks for my job today. I would appreciate any assistance offered.

Here is a screen shot of the error message I am receiving.

Asked by onlinesyncsupport 4 years ago

Last reply by John99 4 years ago

  • Archived

Firefox suddenly slow (March 9, 2018) - is it sync?

Firefox has become completely unusable for me because it has become very slow. It was fine on this computer (newer i7, 32GB ram, ssd) last weekend but not this. It is act… (read more)

Firefox has become completely unusable for me because it has become very slow. It was fine on this computer (newer i7, 32GB ram, ssd) last weekend but not this. It is actually happening on two different computers. It becomes impossible to type (echo is seconds and windows reports that the application is not responsive).

However sysinternals procexp doesn't report anything much unusual for the computer as whole or FF. Speed test shows that my internet connection is fine and Chrome is working normally

I have paired sync down to only bookmarks and add-ons of which there are only 5.

The problem may be due to sync - FF seems to perform normally in safe mode or before it has asked for the master password.

I have a beef with visibility around sync - it doesn't seem to be possible to see how often it is running, how much data it is sending, how many disk writes are happening.

I am submitting this report from Chrome because FF is unusable.

Asked by bryan.kramer 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

firefox failed to sync some add-ons

So I have firefox on 2 computers. On one of the computers, there are 6 add-ons. But on the other computer, there are only 5. So 1 add-on didn't sync to the other compu… (read more)

So I have firefox on 2 computers. On one of the computers, there are 6 add-ons. But on the other computer, there are only 5. So 1 add-on didn't sync to the other computer. BTW, the add-on is "proxy swichyomega".

and by the way I've experiencing add-on sync problem for a very long time and for various add-ons, which is very annoying and very disappointing. I switched to Chrome in the last few months, now I'm giving firefox another try and I'm experiencing this.

and furthermore, the process for creating this post really sucks. why do I need to create an account? why not just use the sync account? why so many steps with each step displaying over-sized text?

and BTW, here's a piece of the last sync log from the computer that's missing the add-on:

1521120304692 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1521120304692 Sync.Service DEBUG User-Agent: Firefox/59.0 (Intel Mac OS X 10.13) FxSync/1.61.0.20180310025718.desktop 1521120304692 Sync.Service INFO Starting sync at 2018-03-15 21:25:04 in browser session L1ut-6J3H0rq 1521120304694 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1521120304702 Sync.Status INFO Resetting Status. 1521120304704 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1521120304704 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1521120305002 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1521120305002 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1521120305028 Sync.Service DEBUG User-Agent: Firefox/59.0 (Intel Mac OS X 10.13) FxSync/1.61.0.20180310025718.desktop 1521120305030 Sync.Service INFO Starting sync at 2018-03-15 21:25:05 in browser session L1ut-6J3H0rq 1521120305030 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1521120305058 Sync.Service INFO Cannot start sync: already syncing? 1521120313986 Sync.Resource WARN GET request to https://sync-560-us-west-2.sync.services.mozilla.com/1.5/85550035/info/collections failed: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313988 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1521120313988 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1521120313988 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313990 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1521120313994 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313996 Sync.ErrorHandler DEBUG Addons installed: 5 1521120313996 Sync.ErrorHandler DEBUG - Diigo Web Collector - Capture and Annotate, version 6.0.0.4, id {fc2b8f80-d9a5-4f51-8076-7c7ce3c67ee3} 1521120313996 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.15.10, id uBlock0@raymondhill.net 1521120313996 Sync.ErrorHandler DEBUG - Greasemonkey, version 4.2, id {e4a8a97b-f2ed-450b-b12d-ee082ba24781} 1521120313996 Sync.ErrorHandler DEBUG - DuckDuckGo Privacy Essentials, version 2018.3.2, id jid1-ZAdIEUB7XOzOJw@jetpack 1521120313996 Sync.ErrorHandler DEBUG - Decentraleyes, version 2.0.3, id jid1-BoFifL9Vbdl2zQ@jetpack

Asked by marvind 2 years ago

Last reply by marvind 2 years ago

  • Archived

Bookmarks Problem

Hello Mozilla Community My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't … (read more)

Hello Mozilla Community

My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't retrieve anything from it after that I installed and opened my account (sign in to sync) on the new Firefox but the bookmarks didn't sync after I sign in and I don't have any HTML backup because I thought It is a sync service my bookmarks should be on this account So I want a way to retrieve them whatever it takes

thanks in advance

Asked by Painxsama 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Sync not syncing

Hello, i just changed HDD to SSD in my laptop, installed new Windows, instaled Firefox, logged in, it says synced, but i dont have my bookmarks, history, tabs, nothing. I… (read more)

Hello, i just changed HDD to SSD in my laptop, installed new Windows, instaled Firefox, logged in, it says synced, but i dont have my bookmarks, history, tabs, nothing.

If i look into Manage acccount -> Devices and apps -> There is current device synced and also previous device synced few hours ago, but nothing from previous device is synced. Before i wiped old HDD i checked everything, so all was synced (tabs, bookmarks, ...). When i did just system reinstal last time, it was syncing correctly.

Thank you for help.

Asked by Tmthetom 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

bookmarks not synchronised in account?

Hello, I have a sync account and believed the bookmarks data was saved online. I reset windows and lost all my bookmarks in firefox ! (I had plenty..) Please anyone can t… (read more)

Hello,

I have a sync account and believed the bookmarks data was saved online. I reset windows and lost all my bookmarks in firefox ! (I had plenty..)

Please anyone can tell me if there is a way to recover them?

I already tried the backup & restore solution available in "Show all bookmarks" in bookmarks menu. Thank you for your help

raxer

Asked by raxer 2 years ago

Last reply by cor-el 2 years ago

  • Archived

What to do when Firefox will not bookmark pages on my new iMac, will not sync with bookmarks on my MacBook air, will not import bookmarks from my MacBook Air?

I've installed a new 27" iMac (2017) running the High Sierra OS. The installation used Time Machine to transfer two user accounts and the applications from my previous s… (read more)

I've installed a new 27" iMac (2017) running the High Sierra OS. The installation used Time Machine to transfer two user accounts and the applications from my previous system, which ran Firefox without a problem. This new implementation of Firefox on the 27" iMac was highly dysfunctional and would not allow me to bookmark new pages and would not sync with bookmarks from my Macbook Air. Consequently, I deleted Firefox from my new system and downloaded and installed a new version of Firefox. With the new version of Firefox I still have problems bookmarking pages, I can't sync with my MacBook Air, and I can't import the bookmarks from my Macbook Air. When I attempt to import bookmarks I get the following notice - "Unable to process the backup file."

Asked by LesWilliams 2 years ago

Last reply by LesWilliams 2 years ago

  • Archived

аккаунт в Firefox и пропавшие закладки,пароли,сайты!

Здравствуйте создал аккаунт в Mozilla Firefox очень давно.сохранял там пароли,сайты нужные для меня закладки все и всегда работало отлично,переустанавливал Windows,после … (read more)

Здравствуйте создал аккаунт в Mozilla Firefox очень давно.сохранял там пароли,сайты нужные для меня закладки все и всегда работало отлично,переустанавливал Windows,после чего скачивал Mozilla Firefox заходил в аккаунт Firefox и все закладки,пароли,сайты были всегда на своем месте.Сегодня переустановил Windows установил Mozilla Firefox,зашел в аккаунт Firefox и обнаружил что нет ни одной закладки которые я сохранял многие годы.ни одного пароля ни чего все исчезло и не понятно почему,хотя вчера вечером я еще пользовался и закладками и пароля. Параметры синхронизации: Выберите, что нужно синхронизировать на ваших устройствах при помощи Firefox. 1.Закладки, 2.Открытые вкладки, 3.Логины, 4.Историю, 5.Дополнения, 6.Настройки все эти параметры включены! да и опять не первый год пользуюсь Mozilla Firefox ,сколько раз уже за эти годы переустанавливал Windows и Mozilla Firefox всегда все работало отлично.мне именно эта функция и нравилась Mozilla Firefox что все сайты,пароли и закладки сохраняются на аккаунте и не нужно их постоянно искать и вводить. Как восстановить все те закладки,пароли и т.д. что было на аккаунте Mozilla Firefox!?

Asked by 69STALKER69 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox Sync silently errors out as it's trying to download an add-on

i'm getting this in the browser console when Firefox 59.0.2 on Fedora is syncing: 1526076217390 addons.xpi WARN Failed to start download for addon https://addons.mozilla.… (read more)

i'm getting this in the browser console when Firefox 59.0.2 on Fedora is syncing:

1526076217390 addons.xpi WARN Failed to start download for addon https://addons.mozilla.org/firefox/downloads/file/951074/session_sync-3.0.2-an+fx-linux.xpi?src=sync: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/FileUtils.jsm :: FileUtils_getDir :: line 64" data: no] Stack trace: FileUtils_getDir()@resource://gre/modules/FileUtils.jsm:64 < getTemporaryFile()@resource://gre/modules/addons/XPIInstall.jsm:1017 < openChannel()@resource://gre/modules/addons/XPIInstall.jsm:2244 < startDownload()@resource://gre/modules/addons/XPIInstall.jsm:2237 < install()@resource://gre/modules/addons/XPIInstall.jsm:2176 < install()@resource://gre/modules/addons/XPIInstall.jsm:2648 < installAddonFromSearchResult/<()@resource://services-sync/addonutils.js:147 < handleInstall()@resource://services-sync/addonutils.js:53 < safeCall()@resource://gre/modules/AddonManager.jsm:188 < makeSafe/<()@resource://gre/modules/AddonManager.jsm:203 < waitForSyncCallback()@resource://services-common/async.js:97 < makeSpinningCallback/callback.wait()@resource://services-common/async.js:166 < create()@resource://services-sync/engines/addons.js:317 < applyIncoming()@resource://services-sync/engines.js:361

I am the owner of the my home directory and permissions on mozilla directory tree are 755.

It appears that this error is also affecting regular downloads from all websites. I have treid creating a new, empty profile and still get the error.

All i get is this message in a popup:

"[null] could not be saved, because an unknown error occurred.

Try saving to a different location."

Asked by progkix 2 years ago

Last reply by user1494117 2 years ago

  • Archived

How to fix a corrupt (synched) Bookmarks and corrupt jsonlz4 backups?

My Bookmarks are corrupted, they are synched, so all my other browers are corrupted and all bookmarks backups are also corrupted. How can I fix this? In the sync-log I fo… (read more)

My Bookmarks are corrupted, they are synched, so all my other browers are corrupted and all bookmarks backups are also corrupted.

How can I fix this?

In the sync-log I found the offending bookmark: Sync.Engine.Bookmarks WARN Failed to reconcile incoming record rZXeoYcJLRvV: TypeError: http:///?lidNr=100000363 is not a valid URL. (resource://gre/modules/Bookmarks.jsm:2107:18) JS Stack trace: rowsToItemsArray/<@Bookmarks.jsm:2107:18 < rowsToItemsArray@Bookmarks.jsm:2091:10 < query@Bookmarks.jsm:1696:26 Sync.Engine.Bookmarks WARN Error creating record: TypeError: http:///?lidNr=100000363 is not a valid URL. (resource://gre/modules/Bookmarks.jsm:2107:18) JS Stack trace: rowsToItemsArray/<@Bookmarks.jsm:2107:18 < rowsToItemsArray@Bookmarks.jsm:2091:10 < query@Bookmarks.jsm:1696:26 Sync.ErrorHandler DEBUG bookmarks failed: TypeError: http:///?lidNr=100000363 is not a valid URL. (resource://gre/modules/Bookmarks.jsm:2107:18) JS Stack trace: rowsToItemsArray/<@Bookmarks.jsm:2107:18 < rowsToItemsArray@Bookmarks.jsm:2091:10 < query@Bookmarks.jsm:1696:26

In the Bookmarks browser I can find the offending bookmark, but delete does not work. It does noting.

When I try to restore all my bookmarks from any of the auto generated .jsonlz4 file, then I get the failure: "Unable to process the backup file.".

I can't manually edit the places sqllite DB, and the extension I had for that doesn't work any more on FF Quantum. So I tried with vi, but now bookmarks are even more FOO-BAR.

I can't manually edit the the auto generated .jsonlz4 bookmark backup files. There is no unzip for it.

I'm thourougly f*cked as it is (20+ years of bookmarks are trashed).

Can anybody help. The incorrect bookmark might have been around for a while and doesn't look that offending to me (http:///?lidNr=100000363), but all of a sudden FF makes a complete clusterf*ck of it.

How can I fix this?

Asked by martinr 2 years ago

Last reply by martinr 2 years ago

  • Solved
  • Archived

I'm in the system, but the synchronization has stopped working

Hi, the synchronization has stopped working on computers, although the system is logged on. Neither the bookmarks, nor the add-ons, nor the rest is synchronized. When you… (read more)

Hi, the synchronization has stopped working on computers, although the system is logged on. Neither the bookmarks, nor the add-ons, nor the rest is synchronized. When you hover the cursor on the "update" button in the upper right corner, the "last synchronization on January 1" prompt appears (today is May 14). I did a factory default reset on one of the computers, but that did not help. I attach below the text of the file error-sync-1526289870190.txt, if this helps to understand. Thank you)

Asked by SteeveS 2 years ago

Answered by markhammond 2 years ago

  • Archived

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device?

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options … (read more)

When I try to ' Click the menu button , and then Sign in to Sync ' there is no 'Sign in to sync' option. How do I sync my bookmarks from another device? I see no options for accessing Firefox sync.

Asked by DrCJHarrisChin 2 years ago

Last reply by Shadow110 2 years ago