Firefox Community Forum

They [rimary password quit woking so changed it in mozzzila account which I'm logged into the browser, but it will not allow me to change the primary password in the browser or access a lot of stuff, . I updated the Password in the Mozzilla account, and since doing that the browser fails to sync.

I cannot figure out how to fix this in a lenovo laptop running stupid windows 11

I'm on week 3 of attempting to import my firefox data I'm stuck on the already synced to profile create another. I am unaware that I have any profile at all and I don't want any profiles. Is there any means at all of retrieving my passwords and bookmarks from my old laptop without having to deal with this crap?

So Firefox was failing me as it wouldn't play YouTube videos, so I tried rolling it back, which failed. So I reinstalled it and it's not saved any of my data, despite making an Old FF data folder. When I sign in with my account, nothing. I have it installed on my phone and when I try to sync it, it asks me to click on synchronise and save data, which isn't even on the menu!!!!!! How could you get such a basic thing wrong? Is that it now? I have to start right from the beginning and gradually go through every password and bookmark???

Please tell me there's a solution because this is really annoying.

As title.

Around mid-December, various issues occurred with Firefox. Around December 18th, after reinstalling Firefox, I found that I could no longer recover synchronized data from the server, including bookmarks, extensions, and all other synchronized items.

What could be the cause, and how can this be resolved? Could Mozilla have changed any policies that restrict the synchronization function?

Hi,

I recently recovered my Lenovo laptop and when I sign in my Mozilla account again, nothing happens - no bookmarks, passwords, history etc. are imported. I'm not sure if it's important to mention, but I had to recover my password, in order to sign in after the recovery of my laptop.

When I look at the history of my account, it looks as if it starts on the day I recovered my laptop. I am, however, pretty sure that I use the right sign-in e-mail address.

Is there any way I (or someone from the Mozilla support?) could search with my IP address or the name of my device to find out in which account any history appears prior to the day of my recovery?

Any help would be very much appreciated as I have lost a very big amount of data...

Thank you in advance!

Best, Paris

I reinstalled my pc and when I log back my firefox browser, I can sync everything back, but not the content in my Notes extension, I really need that and can anyone help me how to recover those notes?

Over an hour trying to sync one desktop to another desktop, your methods, your synchronization are like trying to escape from Alcatraz. And you know what happened to Alcatraz? IT CLOSED. So exasperated I could kick my dog. Nah, I LIKE my dog.

On a new computer, I entered a new Mozilla password, and Mozilla on new computer won't sync with my old bookmarks, which still are on old computer.

Sync doesn't add these bookmarks.

Both computers now sign in with new PW. I can't go back to old PW (doesn't have current standards).

How to get sync to work, and get my bookmarks on new computer?

Hello  I have read all the recovery related articles in the help section of the site and if there was a way to recover, I have tested it. I ask my question once again:  How is it possible that after I log in to Mozilla Firefox and sync my account, instead of recovering the information, all of it is deleted from other connected devices as well? I didn't even have time to make any changes in the sync menu and my account, and as soon as the sync was done, instead of recovering the information on the device that I had just synced, the information was deleted from my old devices such as my Android mobile phone, without my intervention. This is a very big and important problem and rest assured that there is no explanation in the help section about this. Please understand the problem and refrain from sending me links to re-read all the articles I've read.

I just got a new computer and when downloading and signing in to firefox on my new computer it somehow brought over saved tabs from my dad's computer and not my old computer. It did not used to be like this on my old computer however I created a firefox account on my old computer hoping that if I did that and signed in on my new computer it would bring over my saved tabs and info. It did bring over my info but kept my dad's tabs as well. Is there a way to get rid of my dad's tabs on my new computer without deleting them from his computer as well? I also then created a new firefox profile in hopes that when I signed in to that one it would only bring my information but it just replicated the original profile, now I am hoping to delete that second profile but I am worried that will delete all of my information because when I go to delete it it says it will delete a bunch of my saved information. Is that information saved in my original profile so that if I delete the second profile I created it won't delete the data from the original profile (which is just the same information on both) as well? I can't seem to find anything to sign out of other than the new firefox account I just created, I was hoping to sign out of whatever I originally signed in with and try a different sign in but I can't even seem to find anywhere to sign out. I am not sure how I managed to do this, but any suggestions on how to fix it would be greatly appreciated. Thank you.

i have opened my account on firefox and it has a very old version of my bookmarks, i have logged in to the same account on both computers and it isn't showing up on the new one

Hello community, I have many history items from forms that I want delete, I can delete formhistory.sqlite from Firefox profile in AppData, but after while all unwanted items are back downloaded from Firefox Account (cloud). Is it possible somehow delete those file in Firefox Account too?

I created a firefox profile from another, so I start with the same saved passwords and bookmarks which is nice.

Now I want to sync this new profile with the sync service of the mozilla account.

First, I tried to use the same mozilla account I was using for the original profile (which would be ideal), but I get an error saying: This account is already in use.

OK, so I thought, instead, I could use an alternative mozilla account to sync this new copied profile, but, when I try to register/login with another account I get this other error:

This profile was previously synced with a different account.

To keep your data organized and secure, each Firefox profile can only be synced with one account. To log in using ***@***, you must create a new profile.

Isn't there anyway to sync this new profile to a mozilla account? What's the whole point of copying profiles if you, after, cannot sync it? :/

Hello Mozilla Support Team,

I am experiencing a critical Firefox Sync issue and would like to request your assistance.

I recently installed Firefox on a new Windows system and signed in using the same Firefox Account that I have used for a long time. Although my account shows recent activity (last connection around mid-February), none of my synced data has been restored on the new installation.

The missing data includes:

Saved passwords (logins)

Bookmarks

Firefox preferences/settings

I have carefully checked the Sync logs (about), and they indicate that collections for passwords, bookmarks, history, and preferences do exist on the Sync server. However, the new profile does not download or apply these records, and Sync appears to treat the new local profile as authoritative.

I suspect that repeated sign-ins and sync attempts from a fresh profile may have caused my previous data to be overwritten or made inaccessible, even though the server still reports existing collections.

Given the importance of this data, I would like to ask:

Is it possible to restore my Firefox Sync data (passwords, bookmarks, and preferences) from a snapshot or server-side state from approximately 20 days ago?

Is there any way to force a full restore from the server instead of uploading the empty local profile?

Are server-side backups or recovery options available in cases like this?

I fully understand that Firefox Sync uses end-to-end encryption, but since the data was previously accessible under the same account, I am hoping there may still be a recovery option.

Please let me know if you need any additional information, logs, or identifiers from my account or device to investigate further.

Thank you very much for your time and support.

Kind regards, [edited email from public community support forum]