Firefox Community Forum

Hey hey So On my old system I logged into my FF account did 7 syncs just in case whi all were telling that I'll have all of my stuff right away but.... I reinstalled Windows and... installed Firefox and got freaking 00000000 zeeeero tabs or passwords synced.... All of the manual attemps of sync got nothing, absolutely nothing!? So what was the point of online account which does nothing and just give a fake faith??? I would rather do cp -r of local foler as I did for the last 20 years.... But this time I was faked with fake "sync all good" which doesn't work and just fake people

So I got myself into a pickle again trying to move my ffox tabs and bookmarks to a different pc. I knew there was something I didn’t like about sync so I avoided that. Until I was having problems transferring my tabs and bookmarks and I relented. Mistake. I had to sign in, not sure why I wasn’t already signed in or why I was signed out. It moved over my tabs fine. But somehow I ended up with some strange list of bookmarks that must be from months ago. If I am stuck I guess I can resurrect what I had although I am not happy at all with this mess. Any way to get back to what I had? It has messed up both the new pc and the original one now. I happened to find some files called session store backups that if that is any good for history those are only for tabs which are fine anyway. Any idea what to do or am I screwed?

I had to reload firefox after getting xpcom error messages, now i can't work out how to restore my passwords,bookmarks etc from my sync profile that i set up months before.

Hello Mozilla Support,

I am seeking assistance with recovering my Firefox data after resetting my laptop.

Before performing the reset, I verified that I was signed into my Firefox account and believed that Firefox Sync was enabled. After reinstalling Firefox and signing back into the same account, my previous data does not appear to be available.

I had experienced the dreaded "XPCom error" and had to do a clean reinstall of Firefox (I know, I should've followed the rule of saving anything important in 3 separate locations.) I had re-logged in and noticed I didn't have any of my bookmarks or anything. Am I out of completely out of luck in this case of trying to get anything back?

A power surge took out my computer during a Windows up date, I could not recover anything, so did a fresh install of Windows........now, I can't get Firefox to bring over my bookmarks. I am so upset and lost right now, I'm sure I'm just missing something to do. Please help.

I recovered them once by choosing a different default profile. Then the next time I opened Firefox both the saved profiles had no passwords.

I can find the referred files on the desktop, but don't see real steps on what to do with them, and if they're the ones in the now password list-less profiles they will be useless anyway.

I really don't know what to do. It seems every time I open Firefox it updates and half the time I lose all my bookmarks, all the time I have no passwords. Right now I have bookmarks but no passwords on the desktop. I have everything on the Android phone only.

I'm on Windows 10 still on the desktop, but my windows 11 surface pro 8 now seems to have lost passwords, too!

Is there a way to download and not lose anything, then import back to desktops?

I'm afraid to sync, in case the desktop takes precedence and erases all my passwords on my phone!

i have been using firefox for like an year, found out now that the email i used for my account on my browser is wrong, the domain has a typo. Does it mean that now all my passwords are saved on a firefox account i cant even access (i have to still finish the setup, obviously i cant as i cant get a code in an email that doesnt exist) and that i cant remove it, ever? Does firefox sync up stuff on an account without the setup even being done yet? Or is the stuff just saved locally and im good with removing the account?

I am having trouble logging into my bank account. Message is saying error, secure connection failed. An error occurred during a connection to online.newcastlepermanent.com.au. PR_CONNECT_RESET_ERROR. Have not had problems before. Please help.

So recently I had reinstalled windows and reformated all my drives, I am also sure that this account is my only firefox account. But when i checked the sync data it shows only 1 sync data which is today 14/3/2025. I am also sure that I had left all my sync data as default therefore it should have automatically sync. But currently I do not have access to my bookmarks, etc

I had to reinstall my operating system, and thought the Sync with the passkey would allow me to recover my saved passwords and bookmarks. But I put in the key I was given and nothing was recovered. Did I completely misunderstand how the Sync was supposed to work?

You jerks deleted passwords and bookmarks I needed for work just because I reset my password to login. Why in gods name would you think that's a good idea? Why would I ever use your sync function if you're gonna delete my data the moment you get the chance?

I had sync turned on before I reinstalled my OS, and now I have lost everything. Is there anyway to recover the stuff that should be there? Yes or no. If yes please provide steps, and not the self help articles here as they are worthless.