Showing questions tagged: Show all questions

Finding desktop tabs on an Android device after syncing

I set up FF Sync between my desktop and my Android phone, but I do not see any of my desktop tabs on my phone. I saw something about sharing the desktop tab with other d… (read more)

I set up FF Sync between my desktop and my Android phone, but I do not see any of my desktop tabs on my phone. I saw something about sharing the desktop tab with other devices, but there are no *3 dots* next to my address bar to allow me to do this.

How is this done?

It might be just another promised *feature* that doesn't work as advertised, or at least doesn't live up to the hype that FF boasts.

Thanks, Bruce

Asked by baklein2 2 weeks ago

Last reply by All In One 2 weeks ago

  • Archived

Not Syncing passwords, logins etc from one device to another from Windows 10

Hi, I am having a bit of an issue when it comes to syncing my passwords, logins etc from my windows 10 laptop to my Samsung S21 phone, Not all my passwords, logins are th… (read more)

Hi, I am having a bit of an issue when it comes to syncing my passwords, logins etc from my windows 10 laptop to my Samsung S21 phone, Not all my passwords, logins are there on my phone, yet they are there on my laptop. I am signed in to my phone and I have synced everything. And I do it regular to make sure I have all my details etc that I need. I have the very laterest versions on all my devices, so I don't get why they aren't there on my phone?

Asked by chucklez 8 months ago

Last reply by cor-el 8 months ago

restore data

hello to support team i bought a new laptop and install firefox and connect to my account and sync but my data does not restore! my bookmarks,passwords, extensions and ..… (read more)

hello to support team

i bought a new laptop and install firefox and connect to my account and sync but my data does not restore! my bookmarks,passwords, extensions and ....

what should i do?

please help me i need my data

Asked by mehrdadbcr 2 months ago

Last reply by Seburo 2 months ago

Favorites lost

My desktop failed. I bought a new pc and tried to sign into firefox to get all my favorites synced. I had to reset the password as i couldnt quickly recall it and now… (read more)

My desktop failed. I bought a new pc and tried to sign into firefox to get all my favorites synced. I had to reset the password as i couldnt quickly recall it and now all my favorites are gone. Please tell me how to recover them


If what im reading NOW is true, they are really lost. You should be spelling this out FAR MORE STRONGLY and tell people that they CANNOT reset. Its basically erased ten tears of my data and im utterly lost- i had impossible to recover links and passwords in there and it all appears gone. resetting and wiping is basically starting again. id have tried a bunch more to recover the password had i realized what was gonna happen. Im am so upset. I will now take this opportunity to change browsers as im starting from fresh so ive nothing to lose and for you to take such an enormous step without a strong enough warning is extremely poor.

Asked by mselui 2 months ago

Last reply by jscher2000 2 months ago

Synchronization on other Firefox with "Key Sync"

Hello to all, I'm a "beginner" on Mozilla sorry if my question seems stupid, moreover, English is not my mother tongue. Mozilla is my main browser since 12 years. I had a… (read more)

Hello to all,

I'm a "beginner" on Mozilla sorry if my question seems stupid, moreover, English is not my mother tongue. Mozilla is my main browser since 12 years.

I had a 2011 mac (personal) on which I had a bunch of bookmarks and passwords saved since 2011. I had Sync enabled back then and have a Firefox Sync key (8 series of 4 numbers/letters). On another Mac (for work), much more recent, I also use Mozilla and I created an account (with my email address, the same one I probably used in 2011) as soon as I installed Mozilla.

I have the impression that in the meantime the way "Sync" works has changed (before with a key, now with a login/password).

My problem is the following : my personal Mac broke (impossible to turn it back on) and I would like to be able to recover my bookmarks by posting them on the new Mac (pro), but... I can't find anywhere where I could enter my Firefox Sync key. I can "log out of my account" or "connect another device" but nothing else. When I log out of my account, I can log back in but only an account with an email (the only thing it asks me is an email).

Would you have an idea how I can get my bookmarks back? I had a hundred of them, very well organized, for professional purposes and I really need them. How can I keep my account (with my email) and add my bookmarks saved on my Key Sync ? (if needed, I can migrate all my actual account (profesional) on Google Chrome and start again on Firefox with my Key Sync but, I can't find how..)

Thank you very much for your help and advice

Asked by estelleportassau 2 months ago

Last reply by FredMcD 2 months ago

Bookmarks lost after insalling QUANTUM :(

I have used Firefox for almost 20 years and have one or to bookmarks :) I set up the recovery key (right before) a clean install windows PC and new browser. Now it has my… (read more)

I have used Firefox for almost 20 years and have one or to bookmarks :) I set up the recovery key (right before) a clean install windows PC and new browser.

Now it has my user name and correct email but quantum is not listing my old bookmarks and history. Note I cant seem to find were i wrote down my recovery key -- So how do I

Find old BOOKMARKS IN NEW QUANTUM BROWSER AFTER LOSING MY RECOVERY KEY?

I would like to stay using mozilla but this is not acceptable to me as a user, and there are finally some pretty good browsers out there now!!!

Asked by mballen6757 2 months ago

Last reply by Seburo 2 months ago

my data

hi i Change my windows and i sing in my fire fox account but my password & my bookmark &........... is not coming or is not syncing please help me thanks … (read more)

hi i Change my windows and i sing in my fire fox account but my password & my bookmark &...........

is not coming or is not syncing  please help me 

thanks Adrian

Asked by Adrian 2 months ago

Last reply by Seburo 1 month ago

Sync logins (not passwords!) in Firefox

Hi there, there is wonderful article about firefox sync: https://support.mozilla.org/en-US/kb/sync-logins-firefox-desktop What I'm missing (feature, not article) is to ha… (read more)

Hi there,

there is wonderful article about firefox sync: https://support.mozilla.org/en-US/kb/sync-logins-firefox-desktop What I'm missing (feature, not article) is to have an ability to sync logins but not passwords. That means, checkbox "Logins and passwords" divide into 2 checkboxes(1. "Logins", 2. "Passwords")

This should also improve a security. I'm fine with sharing/syncing login names but not passwords For passwords sharing/syncing between my computers I do use different programs.

Is this possible? Or, can this be considered as a new feature? If this is not a good place for feature suggestion, where should I post/ask?

thanks, Tomas

Asked by xhudik 3 weeks ago

Last reply by FredMcD 3 weeks ago

Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (read more)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

Asked by grantt 1 week ago

Last reply by cor-el 1 week ago

Search engine is not working

In my home, I have a computer with linux OS, so of course with my firefox signed with my firefox account; on the other hand in my job I have a computer with W10 OS: if I'… (read more)

In my home, I have a computer with linux OS, so of course with my firefox signed with my firefox account; on the other hand in my job I have a computer with W10 OS: if I'm signing in in It (firefox on windows), search engines is not working, after that If I execute troubleshot mode that working only this moment (in the next restart It is not working). If I'm using firefox signout account, after that It is working perfect!!!

Is there a problem (with signed firefox account in different OS)?


Thanks! I love using Mozilla Firefox!

Asked by ines.cozza 2 months ago

Last reply by FredMcD 2 months ago