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  • Archived

Strange Characters on FireFox Account page.

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols: �??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~… (read more)

I have updated to Firefox 77. I go to https://accounts.firefox.com and I met with a whole page of these symbols:

�??�YYs�H?�+lG����:?�4���,7�1z�(U?�@?ց�~�fI?C�����}@�TUy~��)}�?�q��ie?��?����BX�r��� �nQ�?����K#T�??�4j�Ѻ�<=�DѾJ_bvh=W?

I can browse web pages fine, but I cannot gain access to login to my FireFox Account. I have had to use another browser to post this as I needed to login to my Forefox Account in order to do so.

Why am I seen these symbols?

Asked by Matt J 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Recover Firefox password without losing bookmarks and saved logins

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my … (read more)

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

Asked by rl.witter 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Can't login to sync

Parrot OS 4.10, Firefox 77.0 Can't log into Firefox Sync all of a sudden on this computer only. Keep getting error saying that I have to enable cookies and local storage … (read more)

Parrot OS 4.10, Firefox 77.0

Can't log into Firefox Sync all of a sudden on this computer only. Keep getting error saying that I have to enable cookies and local storage which I cannot figure out how to do. Cookies are not blocked and there is no setting in preferences for local storage.... Remember History is enabled.

Re-install of Firefox did not help. Anyone run into this before?

Asked by Rex Racer 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Unable to Login

I am unable to login to firefox accounts . I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont… (read more)

I am unable to login to firefox accounts .

I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont have access to the Email as the password is saved in sync server.

I mean the Lockwise Sync server. No i don't have any device currently logged in to Sync. I recently Formatted my PC, So all files for password manager were lost(I synced the logins to the server before formatting my pc hoping that the Login id and Password for the Accounts would be enough to retrieve them ) and am trying to retrieve the logins.

No luck with the login links i can login but cannot change anything in the settings, it says :

" NOTE: Before you can view or make changes to this section, you will need to verify your email address. "

So any way i try it is asking for the conformation code sent to my Email address Whose password is stuck in my sync server.

So its like


can't access the sync server -------because------- can't access my email for code------because--------can't access my firefox lockwise -------because-------can't access sync server

Need Help ASAP Please.

Asked by 029gautam 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

Synch firefox bookmarks, history, logins & passwords & preferences

I just received my new MacBook Air and am trying to use the synch to synch the above-referenced items from my old MacBook Pro. I am NOT synching to a phone. Each time I c… (read more)

I just received my new MacBook Air and am trying to use the synch to synch the above-referenced items from my old MacBook Pro. I am NOT synching to a phone. Each time I choose to not continue w/a QR code or SMS message, I'm taken to a screen about FF Monitor and am never able to enter "another device", which is where I began, "Connect another device" - any assistance or work around will be gladly appreciated. Thank you in advance, DD

Asked by ddirving 1 year ago

Last reply by cor-el 1 year ago

  • Archived

all logins and passwords gone after unvoluntary logout and re-login

Hi firefox community, I've been using firefox forever and so all my logins and passwords have been saved in the browser. For the past two days I noticed that firefox coul… (read more)

Hi firefox community,

I've been using firefox forever and so all my logins and passwords have been saved in the browser. For the past two days I noticed that firefox couldn't 'connect to my account', which has never happened before - I was logged in ever since my firefox account was created. My current logins have been active, but when I tried to log into a website with a previously saved login and password - there was nothing. I then logged back into my firefox account, but all my logins and passwords are still gone. I tried manual sync, still nothing.

I am not sure if it happened after a specific update - I didn't notice when exactly I was 'logged out'.

Asked by tomasz 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Lost user data

Over the past couple of days I have been using my moms pc while I have been at her house. So I logged into her firefox with my account. Now my logins passwords and book… (read more)

Over the past couple of days I have been using my moms pc while I have been at her house. So I logged into her firefox with my account. Now my logins passwords and bookmarks have replaced hers when she logs into her account on any device even 1 that has never had an account on it at all let alone my account. I have rebooted the device tried logging out of all devices and then back in with no luck. I have also gone to about:profile on both her pc and her laptop and I was still not able to find her information. However she can login but for what ever reason has all of my information.

Asked by jimabecker 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox Update and Firefox Sync

My setup: Desktop Firefox - Main sync. Laptop Firefox - Secondary. Android Phone - Additional Sync. Firefox on my Desktop recently updated to the latest version. In … (read more)

My setup:

  • Desktop Firefox - Main sync.
  • Laptop Firefox - Secondary.
  • Android Phone - Additional Sync.

Firefox on my Desktop recently updated to the latest version.

In doing so,

  • it reset/removed all my personal settings for my addons. (it even re-asked me for all the permissions)
  • Signed me off of Firefox sync.

So I figured, that's what Firefox sync is for right? sign-on, resync my stuff back to the latest sync.

After syncing

  • Addons personal settings remained reset/removed.
  • All personal Firefox settings around privacy settings and tweaks were reset to default.
  • A lot of old long bookmarks suddenly reappeared. (not a big deal)
  • Password issues * read below

* Password issues. After adding some new passwords while using my main sync Desktop, I noticed It had about 200 less passwords than my Android/Laptop sync.

Is there a way to merge both the password files from my Desktop/Laptop profiles (or even androids)? Sync doesn't seem to be doing it?

Asked by andme44 1 year ago

Last reply by Pallavi kumari 1 year ago

  • Archived

syncing across all devices and desktops

I am having issues with Firefox NOT syncing across all devices and desktops consistently. I have gone through all devices and desktops and made sure the settings are setu… (read more)

I am having issues with Firefox NOT syncing across all devices and desktops consistently.

I have gone through all devices and desktops and made sure the settings are setup to allow for syncing of open tabs, but the syncing is not consistent across all devices and some devices aren't even showing up in the synced tabs window. Any help would be great.

Asked by brett.blackmon 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefocx Account Sync Error

I am having syncing my two different computers with Firefox Sync. My bookmarks are not syncing, nor are any of my login information. it used to work before, but for some … (read more)

I am having syncing my two different computers with Firefox Sync. My bookmarks are not syncing, nor are any of my login information.

it used to work before, but for some reason, recently it just stopped syncing.

I logged out from firefox account on both computers and then logged back in and synced, but its still not working.

Please help.

Asked by artur.nasimov 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Firefox Sync dont work

Hey i have all my bookmarks saved in my firefox sync account and it worked before to sync it after reinstalling and login to my account it shows up all my bookmarks. now … (read more)

Hey i have all my bookmarks saved in my firefox sync account and it worked before to sync it after reinstalling and login to my account it shows up all my bookmarks. now i have reinstalled windows and now the account doesnt load my bookmarks, there is nothin all my data is gone, i got over 1000 bookmarks ......

Asked by dariusachilles 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

ClipBoard Syncing across devices

I am having a PC with windows 10 with Firefox installed and have the same in my android too, i do surfing in the PC but would love to share clipboard across my device wit… (read more)

I am having a PC with windows 10 with Firefox installed and have the same in my android too, i do surfing in the PC but would love to share clipboard across my device without using any third party apps (just within Firefox) like how we have an option to send the tabs across devices (image attached) this is similar to that but can send copied text to device where we can click on the notification to copy the item

if there is any feature like that available in Firefox please let me know

Asked by Ismail 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

i lost my synced data

HI about 2 month ago before i send my laptop to guarantee center i synced my firefox bookmark and personalization info with my firefox account and now after 2 month guar… (read more)

HI about 2 month ago before i send my laptop to guarantee center i synced my firefox bookmark and personalization info with my firefox account and now after 2 month guarantee center has changed my windows and when i synced my firefox again nothing from previous data came. please restore my bookmark and add-one and other data

Asked by 499440 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

My passwords disappeared

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "s… (read more)

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "saved passwords", and it's totally empty. I really hope it's fixable. I've always proceeded with auto-fill. There are passwords I haven't manually typed in over three years.

Asked by Brandonheatu 1 year ago

Last reply by aditya81028 1 year ago

  • Archived

Can I sync only limited bookmarks to some machines?

I am transitioning from one computer for work and home to a work-only machine, and would like to keep my work-related bookmarks synced between both devices, but not to sy… (read more)

I am transitioning from one computer for work and home to a work-only machine, and would like to keep my work-related bookmarks synced between both devices, but not to sync all of my personal bookmarks to the work machine (while still keeping the full sync options between home computer and my iOS devices). Is there a way to control which bookmarks or bookmark folders get synced between specific machines? Or to export/import only a selection of the bookmarks?

Primary computer is MacOS Mojave running FF on beta channel, currently at 79.0b7. Work machine is Windows 10 on regular channel (not beta), don't have with me/open so not sure of current number, but downloaded this week.

Asked by Foxfree99 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox wont sync on new LinuxMint install

I just did a fresh installed of Linux Mint 20 to replace 19. I was lazy and forgot to to look at at my firefox password before install. I went through password reset and… (read more)

I just did a fresh installed of Linux Mint 20 to replace 19. I was lazy and forgot to to look at at my firefox password before install. I went through password reset and all my bookmarks and saved logins/passwords do not show up now. Using v. 78.0.2

Asked by merc1973 1 year ago

Last reply by Paul 1 year ago