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  • Archived

I get a message that my e-mail address is already in use when trying to set up sync account

I wanted to change my sync account to use my new e-mail address and I get the message that my e-mail address is invalid and already in use. How can I proceed? … (read more)

I wanted to change my sync account to use my new e-mail address and I get the message that my e-mail address is invalid and already in use.

How can I proceed?

Asked by kenmtsn 10 years ago

Last reply by Siber 10 years ago

  • Archived

Failing remote setup - new account, never sync'd

Hello, I'm running a fresh install of Firefox - Mozilla/5.0 (X11; U; FreeBSD amd64; en-US; rv:1.9.2.13) Gecko/20110125 Firefox/3.6.13. I've installed Firefox Sync 1.6.2 f… (read more)

Hello,

I'm running a fresh install of Firefox - Mozilla/5.0 (X11; U; FreeBSD amd64; en-US; rv:1.9.2.13) Gecko/20110125 Firefox/3.6.13.

I've installed Firefox Sync 1.6.2 from the add-ons site.

I was having trouble with my existing account, so now I'm trying with a fresh account - it created the account successfully, but I've never been able to get a successful connection/sync. Here's the error log I get:

% cat verbose-log.txt 

2011-01-25 12:11:56 Service.Main INFO Logs reinitialized for service reset 2011-01-25 12:11:56 Engine.Clients DEBUG Resetting clients last sync time 2011-01-25 12:11:56 Engine.Bookmarks DEBUG Resetting bookmarks last sync time 2011-01-25 12:11:56 Engine.Forms DEBUG Resetting forms last sync time 2011-01-25 12:11:56 Engine.History DEBUG Resetting history last sync time 2011-01-25 12:11:56 Engine.Passwords DEBUG Resetting passwords last sync time 2011-01-25 12:11:56 Engine.Prefs DEBUG Resetting prefs last sync time 2011-01-25 12:11:56 Engine.Tabs DEBUG Resetting tabs last sync time 2011-01-25 12:11:56 Service.Main INFO Generating new keys.... 2011-01-25 12:11:56 BulkKeyBundle INFO BulkKeyBundle being created for [default] 2011-01-25 12:11:56 Service.Main WARN Failed to fetch symmetric keys. Failing remote setup. 2011-01-25 12:11:56 Service.Main WARN Remote setup failed. 2011-01-25 12:11:56 Service.Main DEBUG Exception: Login failed: success.login No traceback available

Any ideas what could be going wrong here?

Thanks.

Asked by mcj 10 years ago

Last reply by bugzilla@wolff-marting.de 10 years ago

  • Archived

I format my hard drive and now dont have a sync key to access to my account, please help me!

Please Help me! My computer was infected by a virus, and I format my hard drive and reinstall the OS. Now I installed Firefox 4 beta 10 but don't have access to my sync a… (read more)

Please Help me! My computer was infected by a virus, and I format my hard drive and reinstall the OS. Now I installed Firefox 4 beta 10 but don't have access to my sync account because i don't the "Sync Key" and don't use Firefox in other devices... please please help me to access to my account I need recover my bookmarks and configuration, Thanks.

Asked by Hansx7 10 years ago

Last reply by the-edmeister 10 years ago

  • Archived

want to use sync , with data kept on local computer instead of online

I would like to use sync between 3 computers on a wireless lan. Computer 1 = desktop, 2 = laptop, 3 = server. I want to keep the sync data on local server instead of onl… (read more)

I would like to use sync between 3 computers on a wireless lan. Computer 1 = desktop, 2 = laptop, 3 = server. I want to keep the sync data on local server instead of online. I am using win xp pro on all computers, Firefox 4.0 Is it possible to set up this way?

Thanks for your time

Marion

Asked by MarionE 10 years ago

Last reply by the-edmeister 10 years ago

  • Archived

"There was an error while changing your sync key."

I have formatted my PC and lost my old sync key. I tried to create a new one to sync my current data with server but it shown this message, "There was an error while chan… (read more)

I have formatted my PC and lost my old sync key. I tried to create a new one to sync my current data with server but it shown this message, "There was an error while changing your sync key". Thank you for your help.

Asked by Sukhum 10 years ago

Last reply by Knockoutpie 9 years ago

  • Archived

Downloaded Sync, opened it and Firefox starts at http://www.sync.com/. List does not include iphone. So what do I now do?

Have a new iphone4. Use Firefox5 on my home laptop. got Firefox Home from the Apple app store, installed it, and got the instructions that were sent to my laptop. Downloa… (read more)

Have a new iphone4. Use Firefox5 on my home laptop. got Firefox Home from the Apple app store, installed it, and got the instructions that were sent to my laptop. Downloaded sync, opened the file and Downloaded Sync, opened it and Firefox starts at http://www.sync.com/. List does not include iphone. So what do I now do now? (note: no questions to start an new account appeared).

Asked by bphoto@dc.rr.com 10 years ago

Last reply by Michael Verdi 10 years ago

  • Archived

The following error message came when I tried to open Firefox and install Firefox Home. "can't create mcafee plug-in object: TypeError: Components.classes[cid] is undefined"

The following error message came when I tried to open Firefox and install Firefox Home. "can't create mcafee plug-in object: TypeError: Components.classes[cid] is undefin… (read more)

The following error message came when I tried to open Firefox and install Firefox Home.

"can't create mcafee plug-in object: TypeError: Components.classes[cid] is undefined"

Asked by lmiles3rd 10 years ago

Last reply by cor-el 10 years ago

  • Archived

I am unable to use NEXT after putting in my password to sync my account. The error is that my password is too short. I am using the correct account and my password is seven charators.

I put in my email address and then put in my password and then the error message says the password is too short. I have a seven character password. How do I by past thi… (read more)

I put in my email address and then put in my password and then the error message says the password is too short. I have a seven character password. How do I by past this error to continue so that I can sync my information?

Asked by q2hearts 10 years ago

Last reply by Richard Soderberg 10 years ago

  • Archived

forgot my sync username and password

Hello all, I've got a small problem here, I've formatted my laptop and installed firefox 4, but I can't remember my username or password :S What can I do now to solve it… (read more)

Hello all, I've got a small problem here, I've formatted my laptop and installed firefox 4, but I can't remember my username or password :S What can I do now to solve it?

Asked by xcmd 10 years ago

Last reply by the-edmeister 10 years ago

  • Archived

Does Sync need password and form data to be stored in Password Manager?

I've setup Firefox( Firefox 4.0 ) Sync and already successfully snyced to another device. So in theory all works fine. Main problem is that every time I (re-)start Firefo… (read more)

I've setup Firefox( Firefox 4.0 ) Sync and already successfully snyced to another device. So in theory all works fine.

Main problem is that every time I (re-)start Firefox, the sync settings are reseted and i have to enter all information again( user account, password and sync-key)

Am I seeing this wrong or is Sync using the standart Password Manager to store the account settings? I never want my passwords to be stored on any mashine. But still I want to use Sync for my bookmarks and settings.

Wouldn't be better if this information is stored in another way or that I at least don't have to fill in all information again but only the password and sync asks me for it when starting firefox?


Hope someone can help me.

Asked by Garzun 10 years ago

Last reply by twalker 10 years ago

  • Archived

The Confirm You Are Not A Robot page doesn't work

Been trying to install Sync on my desktop. All is fine until the screen where I need to confirm I am not a robot. The space where the letters to type in should show and t… (read more)

Been trying to install Sync on my desktop. All is fine until the screen where I need to confirm I am not a robot. The space where the letters to type in should show and the place to type them is completely blank, all white. How can that be fixed?

Asked by njensen 10 years ago

Last reply by telliott@mozilla.com 10 years ago

  • Archived

norton does not work with this program whats going on here? All day trying to resovle this issue. ALL DAY!

HAVE SPENT ALL DAY TRYING TO GET NORTON'S AUTO PASSWORD FEATURE TO BE ACCEPTED BY YOUR NEW VERSION OF FIREFOX. NOTHING WORKS. TOTAL LOSS ALL DAY. I GUESS TO WORK WITH FIR… (read more)

HAVE SPENT ALL DAY TRYING TO GET NORTON'S AUTO PASSWORD FEATURE TO BE ACCEPTED BY YOUR NEW VERSION OF FIREFOX. NOTHING WORKS. TOTAL LOSS ALL DAY. I GUESS TO WORK WITH FIREFOX ONE NEEDS A BIGGER ERASER. THIS PROGRAM DOES NOT WORK. IT REALLY IS A SHAME.

Asked by ffereday@gmail.com 10 years ago

Last reply by TonyE 10 years ago

  • Archived

Several folders of bookmarks were deleted when I upgraded from 3.6.15 to 4.o Can I retrieve these somehow?

The question says everything. Since then I've backed up all my bookmarks - but after the horse has bolted. Also I had previously registered a u/n and p/w with Firefox but… (read more)

The question says everything. Since then I've backed up all my bookmarks - but after the horse has bolted. Also I had previously registered a u/n and p/w with Firefox but the upgrade doesn't recognize it....

Asked by chris_in_japan 10 years ago

Last reply by the-edmeister 10 years ago